Vodavi Infinite Dvx Iii Hybrid Key Telephone System Installation Manual

							infGtitem DVX I’Digital Key Telephone System
MAINTENANCE AND TROUBLESHOOTING
Table 800-7 CO Line Loop Board (C012)
LCONTROL
Two LEDs that indicatethe presence of 
+5V dc
and -5V dc
Additionally, 12 
LEDs
indicate the presence of
CO line in use.
OPTIONS
NoneTable 800-8 Voice Control Board 
(VCB)FUNCTION
Contains “On-Board”
1200 Baud ModemCONTROL
OPTIONS
NoneProvides all system
tones such as intercom
dial tone and busy tone,
etc.Table 
800-9 4-circuit DTMF Module (DTM4)FAULT OPTIONS
1. Unable to receive
Intercom dial tone.
2.Poor transmission
characteristics.
3.Key telephone set
inoperative.
4.Key telephone un-
able to invoke feat-
ures
5.No LED indications.
FAULT OPTIONS
l.Loss of unique cus-
tomer database pro-
gramming
2.Erroneous call pro-
cessing
3.NoBackground
MusicFUNCTIONCONTROL
OPTIONSFAULT OPTIONS
Used to add DTMF Adds 4 
DTMFreceiver. None1. SLT cannot receive or
receivers to the system
break dial tone.to support Single Line
2. DISA call can’t re
operation.
ceive or break dial tone.Table 800-10 Backplane I/O Expansion Module 
(IOM)FUNCTION
CONTROL
OPTIONSFAULT OPTIONS
Provides two additional None
Nonel.Loss of SMDR data.
RS-232C ports to the
system.Table 800-6 Single Line Telephone Adapter 
(OPX)FUNCTIONCONTROL
OlTIONSFAULT OPTIONS
Provides one 48 volt Busy state LED that None
1. SLT can’t receive dialloop to interface an OPX monitors circuits for
tone.
circuit.busy condition.
2.Poor transmission
characteristics.Issue 1, February 1994800-3 
						

							MAINTENANCE AN’D TROUBLESHOOTl3fG
infinitem DVX I’Digital Key Telephone System
800.2
REMOTE MAINTENANCEA. General Overview
The Remote Maintenance feature allows
authorized personnel to survey system and slotconfiguration information. This can be done
through a modem or data terminal connected
to the Backplane Expansion Module via the
RS-232C port. The commands are entered from
a keyboard and are limited to those listed.
B.Overview of Maintenance Commands
There are four basic commands available in theRemote Maintenance feature. All commands
begin with a single character, followed by a
space, another character and an optional digitor digits. All commands are terminated with aC. Maintenance Password
The Remote Maintenance feature, like RemoteProgramming, is entered via a six-character
alphanumeric string. The password prompt is
given by entering a carriage return at the device
connected to the Backplane Expansion ModuleRS-232C port. After the prompt is printed out,
the password should be entered followed by a
carriage return. Proper entry of the password
will result in the maintenance prompt. The
Remote Maintenance password is: {CONFIG}D. Exit Maintenance
The Exit command will terminate the current
Remote Maintenance feature session. The Exit
command format is: 
MAINT>X
carriage return.Basic format of the commands are shown in
Figure BOO- 1:4896 Digital Key-System
Eng. Ver.0.071F DATE:06/09/93 TIME: 13:26:41
ENTER PASSWORD:
maint>?command list:d s[nn]- dump system or slot configuration data
Cnnl specifies an optional slot number parameter
no parameter indicates that the entire system will be dumped
examples:maint>d smaint>d s2(dumps entire system configuration)
(dumps slot 2 configuration, etc.)
?- help menu
X- exit maintmaint>Figure 800-l Remote Maintenance Help Menu
800-4
Issue 1, February 1994 
						

							infznite” DVX I’Digital Key Telephone SystemMAINTENANCE AND TROUBLESHOOTING
E. System Configuration
Figure 800-2 is a configuration of the 
in&-&eDigital key Telephone System with 
LCR and
shows what is printed out when:a. The installer enters 
Dcspace>S at the
maint> prompt.
maint>d sSLOTTYPEFW VER.BRD TYPEBRD OPTSSERV STAT
1CPB2KIB3KIB4KIB5KIB6COB7COB8COB9COB10KIB11KIB12UNK13SIB
0.071FN/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/ACPU
KSB
KSB
KSB
KSB4896,1AEINS0INS0INS0INS0INSco1co1co1CO1
KSB
KSBUNPOPULATED
SLT
0INS0INS0INS0INS,
0
INS0INS000s1INS
maint>Figure 800-2 System Configuration 
w/LCR
where:
Column 1: lists the card slot.Column 2: lists card type of that card slot.
Column 3: lists the 
firmware version of the
card.Column 4: lists card type and if that card is
installed.Column 5: lists card options:
Column 6: lists card status:
00s status can indicate the entire card is
eout of service or a specific station is not
installed or installed but not operational
INS status can indicate a specific station is
installed and operating correctly.Issue 1, February 1994800-5 
						

							MAINTENANCE AND TROUBLESHOOTINGinjinitem DVX I’Digital Key Telephone System
F. CO/Station Configuration
Figure 800-3 is the CO/Station Configuration
and shows what is printed out when:
a. The installer enters 
DS2at the
man-0 prompt.
Figure 800-3 CO/Station Configuration
where: CO Lines:
Column 1: 
lists the CO Line number.
Column 2: indicates status:
00s status can indicate the entire card is
out of service.INS status can indicate a board station is
installed and operating correctly. Outgoing
enabled indicates the CO line is active inthe system. Outgoing disabled indicates
that the Attendant has disabled the CO linewhere: 
Stations
Column 1: 
lists the station number.
Column 2: indicates station type (keyset, DSS,
SLT.
Keyset - ID 0 = Key station
DSS/DLS - ID 1 = DSS Map 1
DSS/DLS - ID 2 = DSS Map 2
DSS/DLS - ID 3 = DSS Map 3
DSS/DLS - ID 4 = DSS Map 4
for outgoing accessColumn 3: indicates whether the CO Line is
Pulse or DTMF. (programmable option)
Column 4: indicates whether the CO Line is a
CO Line or a PBX Line. programmable option)
wSLT 
- ID 5 = SLT/OPXSLT w/Lamp 
- ID 6 = SLT w/Message
waiting
Relay/Sensor - ID 7 = Relay/Sensor Mod-
ule
DDIU - ID 8 = Digital Data Interface Unit
Column 3: indicates status:
COS status can indicate the entire card isout of service or a specific station is not
installed or installed but not operational.
INS status can indicate a specific station is
installed and operating correctly.Column 4: indicates whether the station has
an LCD Display or doesn’t have an LCD Display.800-6
Issue 1, February 1994 
						

							infinitem DVX I’Digital Key Telephone SystemMAINTENANCE AND TROUBLESHOOTING
G. Event Trace Buffer
The Event Trace Buffer is used to store anddump event traces (up to 30) that occur
just prior to a infiniteDigital Key Telephone
System soft or hard restart. These can then
be reviewed by authorized personnel to aid
in system troubleshooting..
The basic format for the commands are:l 
T - display the current
status of the Event trace bufferl 
TO - turns the Trace
buffer OFF.
l 
Tlcretum> - turns the Trace
buffer ON to record events prior to a soft
system reset.l 
T2 - turns the Trace
buffer ON to record events prior to a
hard system restart.l 
Tcspace>3 - turns the Trace
Buffer ON to record events prior to
either a soft reset or a hard system
restart.l 
dEcreturn> - dumps Trace
Events stored from last system reset.
(soft or hard)
+C will abort the Data DumpandreturnIssue 1, February 1994
800-7 
						

							MAINTENANCE AND TROUBLESHOOTINGinJinitem DVX I’Digital Key Telephone System
800.3REMOTE SYSTEM MONITOR
A. General Overview
The Remote Monitor feature provides re-
mote access to the installed system for
diagnostic purposes. These capabilities
benefit Service personnel enabling them tosupport the end user remotely. Different
levels of access, via password, allows
authorized personnel to trace, monitor and
“up-load” critical information directly from
the 
i.n@nite Digital Key Telephone System.This provides a more accurate means of
acquiring system information that leads toa quick resolution of problems that may
occur. This is all done without interfering
with ongoing call processing or normal sys-
tem operation, and in many cases may be
performed without a site visit. The built-In1200 baud modem (future) is used for re-
mote access.Capabilities allowed and reserved for this
“High level troubleshooting” in addition
are:l Monitor Mode
l Enable 
& Disable Event ‘Trace”
l Dump ‘“Ii-ace Buffer” (up-load)
B. Monitor Password
The Remote Monitor feature, like Remote
Maintenance, is entered via a six-characteralphanumeric string. The password
prompt is given by entering a carriage re-turn at the device connected to the Back-
plane I/O Expansion Module. After the
prompt is printed out, the password
should be entered followed by a carriage
return. Proper entry of the password will
result in the 
MON> prompt. The Remote
Maintenance password is: {ETRACE}
The remote monitor feature is inten&d foruse only under the guidance andC. Help Menu 
(?)
A convenient on screen Help Menu is pro-vided by typing a 
“7” then pressing Enter.
The following will appear on the screen:4896 Digital Key-System
Ens. Ver. 
0.071F DATE: 06/09/93ENTER PASSWORD:ITIOn>?command list:
c [cl- dump co datas IS1- dump sta data
t Cdl- set trace keyd [al [al- dump memory
ma- modify memory
b rate- set baud rate?- help menux- exit monitormonz
.D. Dump Memory Data
Three options allow the memory structureto be “dumped” for viewing. The three op-
tions are entered as follows:c 
[cl - Dump CO Line memory structure
s [s] - Dump Station memory Structure
d 
[a][a] - Dump a memory address Stnx-
ture
The data obtained from these commands is
in hexadecimal format and is used primar-
ily for manufacture level support.to the 
mow prompt.
800-8Issue 1, February 1994 
						

							inJinitem DVX I’Digital Key Telephone System
MAINTENANCE AND TROUBLESHOOTING
E. Event Trace Mode
The 
“‘I? command enables and disables the
inJnite Digital Key Telephone System Trace
mode. While the trace mode is enabled eventsfor the trace desired will be displayed on the
monitor, printer or PC connected to the infiniteDigital Key Telephone System in an event re-
cord. To view the current status of the trace
mode type 
‘“I”‘at the MON> prompt
then the following screen will be displayed:
mon>t
Messages
Y/N
BOARD EVT
-> NMSC States --> N
Dev-> N
-------- --- 
D
PCM-> NCOL States -> N
Stn States --> N
Error Msg-> NQue Evt-> N
man>a. To enable an event trace type 
“t” 
(space bar)b.Then type of trace desired [d], where d is
determined as follows:
B= Board event trace (traces events associatedwith 
PCB’s)
M= Miscellaneous State event trace
P= Pulse Coded Modulation (PCM) traces events
associated with voice communications.
C= CO Line 
(CO12) States (traces events asso-
ciated with CO Line activity)S= Station 
(STA) States (traces events associ-
ated with Station activity)
-E= Error Messages (traces error messages)
Q= Queue (QUE) Events (traces queuing events,
i.e. DTMF receiver, UCD, LCR, etc.. 
.)
D= Device Command (traces commands to pe-
ripheral devices).c. Then enter the specific board, CO line or
Station number of the trace desired or type“all” if all boards, CO line’s or Station’s
events are desired.1- 19 = Board KSU card slot position (CPU= 1)
0 l-48 = CO Line port
1 OO- 195 = Station locationAll= All Boards, CO lines or Stations
d.Then press Enter to enable the trace. A
screen similar to the following will appear:
7
MessagesY/N
--------
BOARD EVT-> YMSC 
State; -> NDev-> NPCM-> N
COL States 
-> N
Stn States -> NError Msg-> NQue Evt-> N
>e. To disable or turn off a particular trace
mode do not enter a specific board, CO lineor Station number (i.e. 
“tcspacexcre-
turn>” to disable station event trace).To have event trace’s displayed on the screen
you must first exit the MONitor mode by typing
“X7 at the MON> prompt. After you exit the
event(s), the trace will begin as shown in Figure
800-4 Event Trace as it appears on Display.CAUTION
Issue 1, February 1994
800-9 
						

							MAINTENANCE AND TROUBLESHOGTING
intjinite” DVX I’Digital Key Telephone System
/sta100:
Sta100:
sta100:sta100:
Sta100:
Sta100:
Sta100:
Sta100:
Sta100:
Sta100:
Sta100:
Sta100:
Sta100:
Sta100:
Sta100:
Sta100:
Sta100:
Sta100:
Sta100:
Sta100:
Sta100:
Sta100:State= DIAL-TONE,
Evt= Dial Pad (25), Data=7State= DIALING,Evt= Dial pad (25), Data=5\State= DIALING, Evt= Int Page (69), Data=8State= PAGING,Evt= Dial pad (25), Data=3
State= PAGING, Evt= Dial pad (25), Data=9State= PAGING,Evt= Dial pad (25), Data=5State= PAGING,Evt= Dial pad (25), Data=8State= PAGING,Evt= Dial pad (25). Data=7State= PAGING,Evt= Dial pad (25), Data=4State= PAGING,Evt= Dial pad (25), Data=3State= PAGING,Evt= Dial pad (25), Data=9State= PAGING,Evt= Dial pad (25), Data=9State= PAGING,Evt= Dial pad (25), Data=9State= PAGING,Evt= Dial pad (25), Data=7State= PAGING,Evt= Dial pad (25), Data=11State= PAGING,Evt= Dial pad (25), Data=3
State= PAGING, Evt= Dial pad (25), Data=2
State= PAGING, Evt= Page T/O (150), Data=0State= MISC-TONE,Evt= Dial Pad (25), Data=4
State= MISC-TONE,Evt= Dial Pad (25), Data=9
State= MISC-TONE,Evt= Key Data (26), Data=32
State= MISC-TONE,Evt= MOM Key (lag), Data=-1,Sta 100: State= MISC-TONE, Evt= On Hook (17), Data=0aFigure 800-4 Event Trace as it appears on Display
F. Modify Memory command
The Modify Memory Command is for Engi-
neering Use only.CAUTION
G. Baud Rate Command
This command provides a convenient
means for changing the baud rate, for the
RS-232-C port located on the Central Proc-essor Unit (CPU), while in the Monitor
wmode. To change the baud rate type “B”
plus the desired baud rate, then the enter
key.
After changing the Baud Rate via Baud Rate
command, goat must change your Baud Rate
on gtnwReceiver/TerminaLH.Exit the Monitor mode
The Exit command will terminate the cur-rent Remote Monitor enable/disable ses-
sion. If Event(s) Trace have been or are still
enabled the event records will be displayedonly after exiting the 
MONitor mode. The
Exit command format is: 
MON> X
ICAUTION
I
800-10Issue 1, February 1994 
						

							infhite”” DVX I’Digital Key Telephone SystemCUSTOMER DATABASE PROGRAMMING
APPENDIX A
CUSTOMER DATABASE PROGRAMMING
Appendix A-l System Parameters
Issue 1, February 1994
Appendix A-l 
						

							CUSTOMER DATABASE PROGRAMMINGinfinitem DVX I’Digital Key Telephone System
Appendix A-l System Parameters (Cont’d)
t
;FLEXLUJEBTNFUNCTIONFORMATDEFAULTCUSTOMER- .-.1
SYSTEM FLASH RATES:
FLASH07
1IncomingCO Ringing00-1530 ipm
flash
2IncomingICM Ringing00-15
120 ipm
flutter00-15
3Call Forward
4
Message WaitingFLASH 10
Attendant Station Assignments:FLASH 11l-4 Time/Date Format
12/24 HRIFLASH 12
l-5PBX Dialing Codes
Five 2-Di30 ipm
flash
=II00-15
15 ipmn 1InasnI
too-195
100M/D 12 
HI&M/D.
gitNoneFLASH13 1
Exec/Secy Pair 12 E
xec/Secy Pair 23 E
xec/Secy Pair 3I  Sta 
#, Sta # jNoneSta 
#, Sta #NoneSta 
#, Sta #None/  4 1  Exec/Secy Pair 4
I  Sta 
#, Sta # 1None 1
FLASH14 /  1 1  
Relay#lINone
1 2 1  Relay #2/None /I
1  6 1  Sensor 
#38 1
Stations
12Relay/Sensor # 1
None
13Relay/Sensor 
#2
None
14Relay/Sensor 
#3
None
15Relay/Sensor 
#4
NoneFLASH15
1Port # 1 (“On-Board”
RS-232C)
2Port #2 (“On-Board” Modem)24001200
3Port
#3(BackplaneRS-232C)
2400
4Port
#4(BackplaneRS-232C)2490FLASH20
1DISA Access Code
100-999100
2Admin. Password
One 4-Digit3226
FLASH21 1SMDR Enable/Disable
Yes/No
No
1
2/CallTypeIAll/LD OnlyLD only
3PrintColumns80/2980
4Baud
Rate300/ 1200/2400_-^^ ,--48UU/Y6002400
5I/O Port1 D/3/4Port #lFLASH22 1  1
Night Mode OperationAuto/ManualManual
-l-l-’ 
3n2ANM Schedule - MondayVIIc
TimeTime 1
3ANM Schedule - TuesdayOff OnTimeTiI  I 4ANM Schedule 
- Wednesday
I IOff cTirnPme+--)nAppendix A-2
Issue 1, February 1994