Toshiba Strata Dk24, Dk56, Dk96 Instruction Manual
Have a look at the manual Toshiba Strata Dk24, Dk56, Dk96 Instruction Manual online for free. It’s possible to download the document as PDF or print. UserManuals.tech offer 566 Toshiba manuals and user’s guides for free. Share the user manual or guide on Facebook, Twitter or Google+.
FEATURE USE CONFERENCE CALLS (continued) CALL FORWARD-BUSY/NO ANSWER (continued) TO SET CALL FORWARD-NO ANSWER 1) Press the m button (or dial m 11 a). l CFNA LED flashes red (or hear confirmation tone). 2) Dial the station number to which calls will forward ’ l Listen for confirmation tone if B 1 u was dialed. 3) Press the m (or m) button. l CFNA LED on steady. l Calls will forward to stored station number. TO CANCEL CALL FORWARD-NO ANSWER Press the m button (or dial m 11 B). l CFNA LED oes off (or hear confirmation tone). l Pressdbutton if~~[~wasdialed. NOTE: If call forward is set: l CO lines that ring your station only will forward-CO lines that ring more than one station will not forward. l CO line calls transferred to your station will forward. l Intercom calls will forward. l Call forward redirects the station hunt feature. l Call forward must be set before the call is received. CALL FORWARD-BUSY/NO ANSWER For intercom and CO line calls (all calls will forward immediately to a selected station whenever your telephone is busy, or if not answered calls will forward within 12 seconds or three rings, whichever ‘occurs first). TO SET CALL FORWARD-BUSY/NO ANSWER 1) Press the m button (or dial m 1 i I). l CFB/NA LED flashes red (or hear confirmation tone). 2) Dial the station number to which calls will forward. l Listen for confirmation tone if B B 1 was dialed. 3) Press’ the m (or m) button. l CFB/NA LED on steady. l Calls will forward to stored station number. TO CANCEL CALL FORWARD-BUSY/NO ANSWER Press the m button (or dial m B B I). l CFB/NA LED oes off (or hear confirmation tone). l Press d button if mimm was dialed. NOTE: If call forward is set: l CO lines that ring your station only will forward-CO lines that ring more than one station will not forward. l CO line calls transferred to your station will forward. l intercom calls will forward. l Call forward redirects the station hunt feature. l Call forward must be set before the call is received. CALL FORWARD-FIXED All intercom and CO line calls to your station will forward to a predetermined station or voice mail device. The “Forward to” station/device is determined (Fixed) in system programming for each station. Your station will not ring when Call Forward-Fixed is set. TO USE FIXED CALL FORWARD (ALL CALLS) 1) Press the m button. l CFF LED on steady red. l All calls will forward to the fixed programmed station. 2) To cancel, press the m button again. . CFF LED off. NOTE: If call forward is set: l CO lines that ring your station only will forward-CO lines that ring more than one station will noiforward. 30 31
FEATURE USE CALL FORWARD-FIXED (continued) CALL HOLDING (continued) l CO line calls transferred to your station will forward. l Intercom calls will forward. l Call forward redirects the station hunt feature. l Call forward must be set before the call is received. FEATURE USE l Press a % 0 button with common appearance. l Press the button and dial I+ N (N = the holding station’s intercom number). l Press the m button and dial 1 0 + N (N = the holding CO line’s number-0 1 m 36). CALL HOLDING EXCLUSIVE HOLD TO HOLD A CALL (CO line or m button appears on your station) While connected to a CO line or intercom call, press them button. l CO or intercom LED flashes green at the On-hold rate. l To reconnect the call, press them arm button on hold. NOTE: Regarding handsfree answerback, an intercom call must be answered by pressing the m button or lifting the handset before it can be placed on hold. TO HOLD/PARK A CALL AND PLACE ANOTHER CALL (CO line does not armear on vour station) 1) 2) 3) 4) While connected to a-CO or intercom call press them m button and dial 10. To make another call, press themor am button and dial the desired number. Hang up or press the m button when the call is completed. To retrieve the held call made in step 1, press them button and dial D 1 (see Note 3). NOTES: 1. The on-hold recall tone will be heard within a predeter- mined time. 2. The heldcallmay be releasedautomatically if the other party, hangs up (if the CO provides a hold-release signal). 3. When a CO line is placed on hold, it may be picked up from any station: TO USE EXCLUSIVE HOLD (CO line must appear on your station) While connected to an outside call, press them button twice. l CO LED flashes green at a fast 10 IPS) rate. l To reconnect the call, press the h 0 button that is on hold. NOTE: When a CO line is placed on Exclusive Hold, it may be picked up at another station by dialing 1 and the station number that placed the call on Exclusive Hold; however it cannot be picked up by pressing a common q button at another station. CALL PICKUP TO PICK UP RINGING CO LINE (Tenant l/Tenant 2 Line Groups) Press them or m button (or press the m button and dial 1 I). TO DIRECT PICK UP ONE OF THE FOLLOWING 1) Station: Press the m button + station number (inter- com, ringing or held CO line). 2) Intercom Page: Press the m button + 11. 3) External Page: Press the m button + IB. 4) CO line on hold: Press them button + 0 Cl Q (Cl Cl = CO line number: 01 * 36). 5) Any ringing CO line: Press them button + 1. 32 33
FEATURE USE CALL PICKUP (continued) NOTE: If am button is not available, press m + 1 instead of the m button. DO NOT DISTURB Allows you to prevent incoming calls from accessing your station. You can still make outgoing calls. TO USE DO NOT DISTURB MODE Press them button. l DND LED goes on steady red. TO RELEASE THE DO NOT DISTURB MODE Press the m button. l DND LED goes off. NOTES: 1. Do Not Disturb prevents Off-hook Call Announce. 2. Outside calls will mute ring your station while in the DND mode. AUTOMATIC CALLBACK (INTERCOM) After reaching a busy or DND station on an intercom call, you may use Automatic Callback. TO USE AU,TOMATIC CALLBACK 1) Press them button (or dial 1) to set Automatic Callback. l Busy tone stops. l You will hear dial tone for two seconds and then busy tone again. 2) Go on-hook. You may make other calls while waiting for the called station to become available. 3) When the called station becomes idle: l Your telephone rings at a fast rate. 4) Answer the call within nine seconds to prevent the callback from being cancelled. l You hear a single tone, as if making a regular intercom call. 5) Proceed to voice announcement. 6) Proceed with the conversation. FEATURE USE AUTOMATIC CALLBACK (INTERCOM) (continued) NOTES: 1. You may cancel the re uest anytime prior to the button and dial m m. ib callback by pressing the ’ : button (or press the m 2. If, after answering a callback, you hear a busy tone, it means the called party has already received or origi- nated another call. Your request is not cancelled. You will be called again the next time the station becomes idle. CO LINE QUEUING Provides a means for station users to be placed in a waiting queue for a busy outgoing CO line group, and to be called back when a CO line in the group is available. TO USE CO LINE QUEUING 1) If all outgoin lines are busy, you will hear busy tone. dl 2) Press the A 5 button (or dial 1) to set Automatic Callback. l Busy tone stops. You will hear dial tone for two seconds and then busy tone again. l You may go on-hook or make other calls while waiting for atrunk to become available.’ 3) When a CO line becomes idle: l Your telephone rings at a fast rate. l CO LED flashes green at the Incoming Call rate. 4) Lift the handset within six seconds to prevent the callback from being cancelled. l You hear CO dial tone.3 l CO LED flashes at the In-use rate. 34 “,.~ , 35
FEATURE USE FEATURE USE AUTOMATIC CALLBACK (INTERCOM) (continued) 5) Dial the desired telephone number.* 6) Hang up when the call is completed. NOTES: 1. You may cancel the request at any time prior to the actual callback by 11 (or press the A ressing them button and dialing $1 : button). 2. If the original call was made using LCR (dial m, the telephone number is automatically dialed in step 4. 3. If, after answering a callback, you hear a busy tone, it means the trunk has already been seized or received an incoming call. Yourrequest is not cancelled. You will be called again the next time a trunk becomes idle. ACCOUNT CODE CALLS On some calls, you may be required (forced) to dial an account code before dialing an outside number. On other calls, you may wish to record an account code voluntarily after either dialing an outside number or receiving an incoming call. The code you enter will be recorded on the Station Message Detail Recording (SMDR) printout with the details of your call. Account codes may be verified or nonverified. TO RECORD A FORCED ACCOUNT CODE (Outgoing Calls Only) 1) Access a CO line.’ l You hear dial tone.* 2) Dial the -digit account code with the dialpad. l Dial tone stops after you dial the first digit. l You will hear dial tone after you press the last digit of a valid account code. . . . or. . . l You will hear busy tone after you press the last digit of an invalid code. 3) Dial the outside directory number. ACCOUNT CODE CALLS (continued) NOTES: I. Press a q button, dial a CO line access code, or dial 1 to call via LCR. 2. 1 calling via LCR, CO dial tone will not be returned. 3. Unless you dial the correct number of digits, you willnot receive dial tone. 4. Any digits dialed after the code will be treated as part of the outside directory number. EMERGENCY OVERRIDE OF FORCED ACCOUNT CODE DIALING REQUIREMENTS Forced account code requirements can be bypassed by three emergency numbers, including 911. See your system adminis- trator for these numbers: 1) 911 2) 3) TO RECORD A VOLUNTARY ACCOUNT CODE (Incoming or Outgoing) 1) Anytime during the call, dial p 11 or press the B button (the conversation will not be interrupted). 2) Dial the account code. l If the code is valid, you will hear a confirmation burst tone (l/2 second duration). . . . or. . . l If the code is invalid, you will heartwoshortconfirmation burst tones. Repeat steps 1 and 2 to dial another account code, or hang up. . . . or. . . l If the code is nonverified, you will not hear a confirma- tion tone. NOTE: Confirmation tones are inaudible to the other party.
FEATURE USE ACCOUNT CODE CALLS (continued) PAGING (continued) TOADD,DELETE,ORCHANGEVERlFlEDACCOUNTCODES FROM STATIONS SELECTED IN SYSTEM PROGRAMMING 1) Press m and dial the verified account code change ac- cess code Ci D 0 (see Note). l You will hear confirmation tone. 2) Dial the three-digit verified account code number CI CI 0 - (000 - 299). 3) Dial the verified account code CI . . . Q (1 * 15 digits). 4) Press the 1 or m button to store the code. l You will hear confirmation tone. 5) Repeat steps 1 w 4 to enter more verified account codes. NOTE: For security reasons the account code change access code is not given in this guide. Contact your telephone system maintenance provider for this access code. PAGING TO PAGE 1) Lift the handset. 2) Press the m button and dial the following: B I= All Call (electronic and digital telephones only) 10 = Station Group #l Ii= Station Group #2 iI= Station Group #3 m I= Station Group #4 Is l = All Call (with External Page)* w i I= External Page Zones (1 w 4)* 3) Make your announcement in a normal voice level and repeat it. 4) Hang up when you have completed your announcement. *Programmable Option TO PAGE ALL CALL TO DIGITAL AND ELECTRONIC TELEPHONES ONLY 1) Lift the handset. 2) Press the q button. 3) Make your announcement in a normal voice level and repeat it. 4) Hang up when you have completed your announcement. NOTE: The q button does not access external page speakers. DOOR PHONE TO ANSWER THE DOOR PHONE 1) You hear a distinctive ringing tone. 2) Lift the handset. l INT LED lights. l You are connected to the door phone. 3) Hang up when the call is completed. TO CALL/MONITOR A DOOR PHONE 1) Lift the handset. 2) Press them button. l You hear intercom dial tone. l INT LED flashes at the In-use rate. 3) Dial the intercom number for the desired door location. 151 Location 152 Location 153 Location 154 Location 155 Location 156 Location 157 Location 158 Location 159 Location 161 Location 162 Location 163 Location 4) Hang up when the call is completed or when you no longer wish to monitor the door phone. 38 ! x>..*- 39
FEATURE USE FEATURE USE DOOR PHONE (continued) BACKGROUND MUSIC (BGM) (continued) TO USE A DOOR PHONE 1) Press the button and then release it. l You hear a distinctive ringing tone. 2) When answered, speak at a normal voice level in the direction of the door phone. HANDSFREE MONITORING Calls placed on hold by the distant party may be monitored handsfree. TO USE HANDSFREE MONITORING 1) While connected to a call, press and hold the m button. 2) Place the handset on-hook. 3) Release the m button. l Sounds from the distant party are heard via the telephone’s speaker. 4) Lift the handset to continue the conversation when the distant party returns. ALARM RESET A programmable option used with an optional alarm system to on the system’s electronic telephone. button resets the alarm signal on the telephones. , BACKGROUND MUSIC (BGM) If a BGM music source is connected to your system, you may listen to background musicviayour station’s speaker, or over the external page speakers. TO LISTEN TO BGM ON YOUR TELEPHONE SPEAKER Press the w button and dial 110 (or press the m button). l Adjust volume with the VOL control on the front of your phone. TO CANCEL BGM ON YOUR TELEPHONE SPEAKER Press the m button and dial 111 (or press the m button). TO CONTROL BGM VOLUME 1) Press them button. 2) Press the m button and adjust to the desired level while listenin to system Intercom tone. 3) Press d after setting volume level. l The relative volume level of BGM will be the same as Intercom tone. BACKGROUND MUSIC OVER EXTERNAL SPEAKERS NOTE: Stationnumber200is theonlystation thatcan turn External BGM on/off. TO ALLOW BGM OVER EXTERNAL PAGE Press the m button and dial 110. TO CANCEL BGM OVER EXTERNAL PAGE Press the m button and dial 111. DIRECT INWARD SYSTEM ACCESS (DISA) When calling into your system from the outside on certain telephone lines. TO MAKE A DIRECT INWARD STATION CALL USING DISA 1) Using a DTMF telephone, call the DISA CO line telephone number. - 2) Listen fox ringback tone signal, and then listen for the intercom dial tone’ (if busy tone is received, try again). 3) Dial the intercom number of the desired station. l You will be connected when the station answers*, . . . or. . . All 41
FEATURE USE FEATURE USE 42 DIRECT INWARD SYSTEM ACCESS (DISA) (continued) l If you receive busy tone or wish to dial another number while ringing the station, press the 1 button to receive dial tone, allowing another number to be dialed. TO CALL THROUGH YOUR SYSTEM ON AN OUTGOING CO LINE USING DISA 1) Using a DTMF telephone, call the DISA CO line telephone number:-- 2) Listen for the ringback tone signal, and then listen for the STRATA DKintercom dial tone’ (if busytone is received, try again). 3) Dial the access code3 ( )oftheCOlineorCOlinegroup that is to be used to place the outgoing call. 4A) If a DISA security code is required4, dial the code and listen for CO dial tone.5 46) If a DISA security code is not required, listen for CO dial tone. 5) After receiving CO dial tone, dial the desired telephone number. 6) A timer tone will sound6 approximately four minutes after the time the call was made. Dial [i to reset the timer’ each time the tone sounds (this allows an additional four minutes of conversation). 7) Hang up when the call is completed. NOTES: 1. Dial tone will be present for 10 seconds to allow direct dialing of station intercom number or CO line access code. If a number is not dialed, the system automati- cally causes the DISA CO line to ring at telephones as a normal incoming call. However, if the call is not answered within 15 seconds after the ringing starts, it will disconnect. 2A. If the station does not answerafiersix rings or twenty- four seconds, whichever comes first, busy tone will be sent. Dial 1 to return to dial tone and dial the same or another number. -. ,, DIRECT INWARD SYSTEM ACCESS (DISA) (continued) 2B. If you wish to call another station after completing a DISA station call, it is necessary for the internal party to transfer your call. 3. A direct CO line or line group access code must be dialed (70 I - 736 or 81 - 88). The LCR code (9) is not allowed. 4. The DISA security code is a system program option that may or may not be required. 5. If the correct code is not entered, the call will be disconnected. 6. Allpatties will hear the timer tone and timer reset DTMF tone. 7. If the timer is not reset, the call will disconnect approxi- mately one minute after the timer tone is sent. 8. Station and System Page cannot be accessed on DISA calls. DISA SECURITY CODE ENTRY/CHANGE/CANCEL From designated station(s) only. 1) Press them button and dial Cl 0 Et1 (3-digit access code). l Receive confirmation tone. 2) Dial the new DISA security code* (It . . . Q-1 * 15 digits). 3) Press the 1 (or m) button. l Receive confirmation tone. NOTES: 1. For security purposes; the 3-digit access code is not published, it is available from your telephone system maintenance provider. 2. If a DISA security code is not entered in step 2, the security code will be cancelled and outgoing line ac- cess via DISA will not require a security code. DIRECT STATION SELECTION BUTTONS (HOTLINE) PROGRAMMABLE OPTION Allows stations to be connected directly by pressing a w button. The button’s LED independently shows the status (idle/ 43
FEATURE USE FEATURE USE DIRECT STATION SELECTION BUTTONS (HOTLINE) PROGRAMMABLE OPTION (continued) busy) of that station. If connected to a CO line, pressing this button will put the party on hold. Transfer the call as you would normally, by voice announcing or camping on by hanging up. DOOR LOCK Pressing the m button momentarily activates a switch con- nected to a door lock or similar device. Door Lock Button DRLK 0 DRLK 1 DRLK 2 DRLK 3 DRLK 4 Location MESSAGE WAITING If someone calls your telephone and you are unable to answer, the calling party may set the Message Waiting indicator (a flashing red LED) on your telephone. The Message Waiting indicator is the MESSAGE LED. Up to four Message Waiting indications may be queued on the message indicator at one time. One of the four message indica- tions is always reserved for the Message Center; the other three may be set from any other telephone or voice mail device. TO ANSWER A MESSAGE WAITING INDICATION ON YOUR TELEPHONE 1) If the MESSAGE LED is flash elephone: Lift the handset, press the m and buttons, respec- tively. l This calls the station that set the message indicator. l Wait for an answer to receive the message. MESSAGE WAITING (continued) NOTE: If there is no answer, hang up and try at a later time (the MESSAGE LED continues to flash). 2) After receiving the message, place the handset on hook. If the MESSAGE LED turns off, you have no more messages. If the MESSAGE LED continues to flash, you have more messages-repeat steps 1 and 2 to retrieve them. If the flashing message LED was turned on by a voice mail device, the device will cancel the indication after a short delay. The cancel time depends on the voice mail device’s parameters. NOTE: telephone does not have a B button, dial TOSETTHEMESSAGEWAlTlNGINDICATORONANOTHER TELEPHONE 1) At your telephone: Lift the handset, press them button and dial the desired intercom number. 2) If the called telephone does not answer: Press the B button to set the message indication (or dial@. l The MESSAGE LED flashes at the called telephone. l The MESSAGE LED illuminates steady at your tele- phone. 3) Place the handset on-hook. l The MESSAGE LED flashes at the called telephone. l The MESSAGE LED turns off at your station. l The MESSAGE LED continues to flash at the called telephone. TO CANCEL THE MESSAGE WAITING INDICATION SET FROM YOUR TELEPHONE Lift the handset, dial the intercom number of the telephone that 44
FEATURE USE FEATURE USE MESSAGE WAITING (continued) has the message indication, and pressthe-buttontwice (or dial 1 I). TO CANCEL THE MESSAGE WAITING INDICATION SET ON YOUR TELEPHONE 1) Answer the Message Waiting indication and receive the message. OVERRIDE CALLS NOTE: The called party must answer (off-hook or m button) for the message indication to be canceled. or . 2) Press the B button (do not press the m button first). NOTE: If your telephone does not have a DXa button, the message indication can be canceled by dialing m 111. NIGHT TRANSFER PROGRAMMABLE OPTION On an optional basis, your system can function with two or three ringing patterns. If three patterns are selected, they are desig- nated DAY, DAY 2, and NIGHT. If only two patterns are selected, DAY and NIGHT designations are used. In both cases, different ringing patterns are chosen by pressing the q button. Certain CO lines may be enabled in system pro- gramming to switch from normal operation to DISA line opera- tion. The active pattern is shown by the state of the NT LED as follows: Three-pattern Two pattern DAY OFF OFF DAY 2 FLASH N/A NIGHT ON ON TO INITIATE A BUSY OVERRIDE SIGNAL After reaching a busy station, you may signal that station that a call is waiting by dialing 1. l A tone signal is heard at the busy station. NOTE: If the Off-hook Cal/Announce option is installed on the busy station, then you may talk. TO OVERRIDE DND (Programmable Option For Selected Stations) After reaching a DND station, you may signal that station that a call is waiting by dialing B. l A tone signal is heard at the DND station. TOINITIATE EXECUTlVEOVERRlDE(ProgrammableOption For Selected Stations) After reaching a busy station, Executive Override allows you to enter an established conversation by dialing 1. l An optional tone signal is heard by the called parties prior to entering the conversation. NOTE: Privacy Override and Off-hook-Call Announce are de- scribed in separate sections of this guide and are listed in the index. SPEAKERPHONE (DKT 1020SD ONLY) TO MAKE AN OUTSIDE CALL (On-hook Dialing) 1) Leave the handset on-hook. 2) Press any available q button (or them button + access code). l Listen for dial tone. l CO LED flashes green at the In-use rate. 3) Dial the desired telephone number. \: ,.i / 47
FEATURE USE FEATURE USE MICROPHONE CONTROL (continued) SPEAKERPHONE (continued) 4) Speak at a normal voice level in the direction of the telephone. 5) Press the m button when the call is completed to disconnect. TO RECEIVE AN INCOMING CALL 1,) You hear a ringing tone. 2) Leave the handset on-hook. 3) Press the w button next to the flashing red LED (CO Incoming Call rate). l CO LED flashes at the In-use rate. 4) Speak at a normal voice level in the direction of the telephone. 5) Press the m button when the call is completed to disconnect. TO MAKE AN INTERCOM CALL (On-hook Dialing) 1) Leave the handset on-hook. 2) Press the m button. l Listen for intercom dial tone. l INT LED flashes green at the In-use rate. 3) Dial the desired station number. l You hear a single ring tone. 4) Speak at a normal voice level in the direction of the telephone. 5) Press them button when the call is completed to disconnect. MICROPHONE CONTROL The m button is used to switch the digital telephone’s micro- phone from on to off or vice versa while the telephone is in use (also see Microphone Cut-off- button). The red MIC LED indicates the status of the microphone: LED MICROPHONE ON ON OFF OFF All digital telephones can answer intercom calls handsfree (on- hook) via the microphone, but only a speakerphone can talk handsfree when originating CO line or intercom calls while on- hook. The microphone and accompanying LED are always ON when receiving intercom calls to allow handsfree answerback, and may be on or off when beginning to place an on-hook CO line or intercom call. l Each station’s microphone may be set in system program- ming to be on or off at the start of handsfree dialing. l Each station’sm button may be set in system programming to switch on/off with one touch or to switch on/off only while pressed. NOTES: 1. To change from speakerphone to handset: l Lift handset. 2. To change from hands l Press and hold the l Return handset on-hook. l Release the m button. 3. The m and m buttons function on off-hook call announce calls for privacy. TWO (TANDEM) CO LINE CONNECTION TO ESTABLISH A TANDEM CO LINE CONNECTION (TRK-TRK) 1) While connected on an established CO line call (incoming button. l You hear intercom dial tone. l CO LED flashes green at the Conference rate. l INT LED flashes green at the In-use rate. * 3) Access a second CO line and dial the next telephone number.’ 4) Press the m button after the party answers.2