Toshiba Strata Dk24, Dk56, Dk96 Instruction Manual
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FEATURE USE FEATURE USE DO NOT DISTURB (continued) AUTOMATIC CALLBACK (INTERCOM) (continued) TO RELEASE THE DO NOT DISTURB MODE Press the m button. l DND LED goes off. NOTES: 1. Do Not Disturb prevents Off-hook Call Announce. 2. Outside calls will mute ring your station while in the DND mode. AUTOMATIC CALLBACK (INTERCOM) After reaching a busy or DND station on an intercom call, you may use Automatic Callback. TO USE AUTOMATIC CALLBACK 1) Press them button (or dial 0) to set Automatic Callback. l Busy tone stops. l You will hear dial tone for two seconds and then busy tone again. 2) Go on-hook. You may make other calls while waiting for the called station to become available. 3) When the called station becomes idle: l Your telephone rings at a fast rate. 4) Answer the call within nine seconds to prevent the callback from being cancelled. l You hear a single tone, as if making a regular intercom call. 5) Proceed to voice announcement. 6) Proceed with the conversation. NOTES: 1. You may cancel the re uest anytime prior to the callback by pressing the ’ button and-dial 1 m. lb : button (or press the m 2. If, after answering a callback, you hear a busy tone, it means the called party has already received or origi- nated another call. Your request is not cancelled. You will be called again the next time the station is idle. CO LINE QUEUING Provides a means for station users to be placed in a waiting queue for a busy outgoing CO line group, and to be called back when a CO line in the group is available. TO USE CO LINE QUEUING 1) If all outgoin lines are busy, dil ii ou will hear busy tone. 2) Press the A : button (or dial 1) to set Automatic Callback. l Busy tone stops. You will hear dial tone for two seconds and then busy tone again. l You may go on-hook or make other calls while waiting for a trunk to become available.’ 3) When a CO line becomes idle: l Your telephone rings at a fast rate. l CO LED flashes at the Incoming Call rate. 4) Lit? the handset within six seconds to prevent the callback from being cancelled. l You hear CO dial tone.3 l CO LED flashes at the In-use rate. 5) Dial the desired telephone number.2 6) Hang up when the call is completed. NOTES: 1. You may cancel the request at any time prior to the actual callback by 11 (or press the A ressing them button and dialing I$ : button). 2. If the original call was made using LCR (dial @, the telephone number is automatically dialed in step 4. 3. If, after answering a callback, you hear a busy tone, it means the trunk has already been seized or received an incoming call. Yourrequest is not cancelled. You will be called again the next time a trunk becomes idle. ACCOUNT CODE CALLS e On some calls, you may be required (forced) to dial an account code before dialing an outside number. On other calls, you may 32 33
FEATURE USE FEATURE USE ACCOUNT CODE CALLS (continued) ACCOUNT CODE CALLS (continued) wish to record an account code voluntarily after either dialing an outside number or receiving an incoming call. The code you enter will be recorded on the Station Message Detail Recording (SMDR) printout with the details of your call. With Release3 only, account codes may be verified or nonverified. TO RECORD A FORCED ACCOUNT CODE (Outgoing Calls Only) 1) Access a CO line.’ l You hear dial tone.2 2) Dial the -digit account code with the dialpad. l Dial tone stops after you dial the first digit. l You will hear dial tone after you press the last digit of a valid account code. . . . or. . . l You will hear busy tone after you press the last digit of an invalid code (Release 3 only). 3) Dial the outside directory number. NOTES: 1. Press a (9 button, dial a CO line access code, or dial 1 to call via LCR. 2. If calling via LCR, CO dial tone will not be returned. 3. Unless you dial the correct number of digits, you will not receive dial tone. 4. Any digits dialed after the code will be treated as part of the outside directory number. EMERGENCY OVERRIDE OF FORCED ACCOUNT CODE DIALING REQUIREMENTS With Release 3, forced account code requirements can be by- passed by three emergency numbers, including 911. See your system administrator for these numbers: 1) 911 2) 3) TO RECORD A VOLUNTARY ACCOUNT CODE WITH RELEASES 1 AND 2 (Incoming or Outgoing) 1) After completing an incoming or outgoing call, do not hang 2) Lfkss the m button and dial 11. 3) Dial the I-digit account code on the dialpad. 4) Hang up after entering the account code. NOTE: The account code may be entered using steps 2 and 3 anytime the call is in progress, however, it is not recom- mended the conversation will be interrupted after you enter step 2. TO RECORD A VOLUNTARY ACCOUNT CODE WITH RELEASE 3 (Incoming or Outgoin ) 1) Anytime during the call, dial II B 8 or press the B button (the conversation will not be interrupted). 2) Dial the account code. l If the code is valid, you will hear a confirmation burst tone (about l/2 second duration). . . . or. . . l Ifthecode is invalid, you will heartwo short confirmation burst tones. Repeat steps 1 and 2 to dial another account code. . . . or. . . l If the code is nonverified, you will not hear a confirma- tion tone after an account code is entered. NOTE: Confirmation tones are inaudible to the other party. TOADD,DELETE,ORCHANGEVERlFlEDACCOUNTCODES FROM STATIONS SELECTED IN SYSTEM PROGRAMMING 1) Press m and dial the verified account code change ac- cess code Q Ci CI (see Note). l You will hear confirmation tone. 34 35 k. ,
FEATURE USE FEATURE USE ACCOUNT CODE CALLS (continued) 2) Dial the three-digit verified account code number tI Cl It (000 - 299). 3) Dial the verified account code O...Ct (4 * 15 digits). 4) Press the 1 or m button to store the code. l You will hear confirmation tone. 5) Repeat steps 1 w 4 to enter more verified account codes. DOOR PHONE NOTE: For security reasons, the account code change access code is not given in this guide. Contact your telephone system maintenance provider for this access code. PAGING TO PAGE 1) Lift the handset. 2) Press the m button and dial the following: 14 = All Call (electronic and digital telephones only) 10 = Station Group #1 iI= Station Group #2 Ii= Station Group #3 iI= Station Group #4 l = All Call (with External Page)* 88 w 1 B = External Page Zones (1 w 4)* 3) Make your announcement in a normal voice level and repeat it. 4) Hang up when you have completed your announcement. *Progqmmable Option TO PAGE ALL CALL TO ELECTRONIC TELEPHONES ONLY 1) Lift the handset. 2) Press the q button. 3) Make your announcement in a normal voice level and repeat it. 4) Hang up when you have completed your announcement. TO ANSWER THE DOOR PHONE 1) You hear a distinctive ringing tone. 2) Lift the handset. l INT LED lights. l You are connected to the door phone. 3) Hang up when the call is completed. TO CALL/MONITOR A DOOR PHONE 1) Lift the handset. 2) Press them button. l You hear intercom dial tone. l INT LED flashes at the In-use rate. 3) Dial the intercom number for the desired door location. 151 Location 152 Location 153 Location 154 Location 155 Location 156 Location 157 Location 158 Location 159 Location 161 Location 162 Location 163 Location 4) Hang up when the call is completed or when you no longer wish to monitor the door phone. TO USE A DOOR PHONE 1) Press the button and then release it. l You hear a distinctive ringing tone. 2) When answered, speak at a normal voice level in the direction of the door phone. NOTE: The q button does not access external page speakers. 36 37
FEATURE USE FEATURE USE HANDSFREE MONITORING BACKGROUND MUSIC OVER EXTERNAL SPEAKERS Calls placed on hold by the distant party may be monitored handsfree. TO USE HANDSFREE MONITORING 1) While connected to a call, press and hold them button. 2) Place the handset on-hook. 3) Release the m button. l Sounds from the distant party are heard via the telephone’s speaker. 4) Lift the handset to continue the conversation when the distant party returns. ALARM RESET A programmable option used with an optional alarm system to on the system’s electronic telephone. button resets the alarm signal on the telephones. BACKGROUND MUSIC (BGM) If a BGM music source is connected to your system, you may listen to background music via your station’s speaker, or over the external page speakers. TO LISTEN TO BGM ON YOUR TELEPHONE SPEAKER Press the m button and dial g 10 (or press the m button). l Adjust volume with the VOL control on the front of your phone. TO CANCEL BGM ON YOUR TELEPHONE SPEAKER Press the m button and dial a 11 (or press the m button). NOTE: Station number200 is the only station that can turn External BGM On/Off. TO ALLOW BGM OVER EXTERNAL PAGE Press the m button and dial 110. TO CANCEL BGM OVER EXTERNAL PAGE Press the m button and dial 11 I. DIRECT INWARD SYSTEM ACCESS (DISA) When calling into your system from the outside on certain telephone lines. TO MAKE A DIRECT INWARD STATION CALL USING DISA 1) Using a DTMF telephone, call the DISA CO line telephone number:-- 2) Listen for the ringback tone signal, and then listen for the intercom dial tone’ (if busy tone is received, try again). 3) Dial the intercom number of the desired station. l You will be connected when the station answers*, . . . or. . . l If you receive busy tone or wish to dial another number while ringing the station, press the a button to receive dial tone, allowing another number to be dialed. TO CALL THROUGH YOUR SYSTEM ON AN OUTGOING CO LINE USING DISA (Release 2 and higher) 1) Using a DTMF telephone, call the DISA CO line telephone number:-- 2) Listen for the ringback tone signal, and then listen for the STRATA DK intercom dial tone’ (if busy tone is received, try again). 3) Dial the access code3 ( ) of the CO line or CO line group that is to be used to place the outgoing call. 4A) If a DISA security code is required4, dial the code and listen for CO dial tone.5 38 ‘.;:, ,:’ 39
FEATURE USE FEATURE USE DIRECT INWARD SYSTEM ACCESS (DISA) (continued) 4B) If a DISA security code is not required, listen for CO dial tone. 5) After receiving CO dial tone, dial the desired telephone number. 6) A timer tone will sound6 approximately four minutes after the time the call was made. Dial 1 to reset the timer’ each time the tone sounds (this allows an additional four minutes of conversation). 7) Hang up when the call is completed. NOTES: 1. Dial tone will be present for 10 seconds to allow direct dialing of station intercom number or CO line access code. If a number is not dialed, the system automati- cally causes the DISA CO line to ring at telephones as a normal incoming call. However, if the call is not answered within 15 seconds after the ringing starts, it will disconnect. 2A. Ifthestationdoes not answeraftersixringsortwenty- four seconds, whichever comes first, busy tone will be sent. Dial1 to return to dial tone and dial the same or another number. 213. If you wish to call another station after completing a DISA station call, it is necessary for the internal party to transfer your call. 3. A direct CO line or line group access code must be dialed (701 m 736 or 81 w 88). The LCR code (9) is not allo wed. 4. The DISA security code is a system program option that may or may not be required. 5. If the correct code is not entered, the call will be disconnected. 6. Allparties will hear the timer tone and timer reset DTMF tone. 7. If the timer is not reset, the call will disconnect approxi- mately one minute after the timer tone is sent. 8. Station and system page cannot be accessed on DISA calls. DIRECT INWARD SYSTEM ACCESS (DISA) (continued) DISA SECURITY CODE ENTRY/CHANGE/CANCEL (Release 2 and higher) From designated station(s) only. 1) Press thembutton and dial QQ 0’ (3-digit access code). 0 Receive confirmation tone. 2) Dial the new DISA security code2 (Q . Q-1 m 15 digits). 3) Press the B (or m) button. l Receive confirmation tone. NOTES: 1. For security purposes, the 3-digit access code is not published, it is available from your telephone system maintenance provider. 2. If a DISA security code is not entered in step 2, the security code will be cancelled and outgoing line ac- cess via DISA will not require a security code. DIRECT STATION SELECTION BUTTONS (HOTLINE) PROGRAMMABLE OPTION Allows stations to be connected directly by pressing a m button. The button’s LED independently shows the status (idle/ busy) of that station. If connected to a CO line, pressing this button will put the party on hold. Transfer the call as you would normally, by voice announcing or camping on by hanging up. DOOR LOCK Pressing the m button momentarily activates a switch con- nected to a door lock or similar device. Door Lock Button DRLK 0 DRLK 1 DRLK 2 DRLK 3 DRLK 4 Location 40 41
FEATURE USE FEATURE USE MESSAGE WAITING MESSAGE WAITING (continued) If someone calls your telephone and you are unable to answer, the calling party may set the Message Waiting indicator (a flashing LED) on the called party’s telephone. The Message Waiting indicator is the MW/FL LED on the IO- or 20-button electronic telephone. Up to four Message Waiting indications may be queued on the message indicator at one time. One of the four message indica- tions is always reserved for the Message Center; the other three may be set from any other telephone or voice mail device. The button associated with the message indicator on the lo- or 20-button telephone is shown as MW/FL. TO ANSWER A MESSAGE WAITING INDICATION ON YOUR TELEPHONE 1) If the MWIFL LED is flashi handset, press the m and ur telephone: Lift the buttons, respectively. l This calls the station that set the message indicator. l Wait for an answer to receive the message. NOTE: If there is no answer, hang up and try at a later time (the MW/FL LED continues to flash). 2) After receiving the message, place the handset on hook. l If the MW/FL LED turns off, you have no more mes- sages. 0. If the MW/FL LED continues to flash, you have more messages-repeat steps 1 and 2 to retrieve them. l If the flashing message LED was turned on by a voice mail device, the device will cancel the indication after a short delay. The cancel time depends on the voice mail device’s parameters. NOTE; our telephone does not have a m button, dialm TOSETTHEMESSAGEWAlTlNGINDlCATORONANOTHER TELEPHONE 1) At yourtelephone: Lift the handset, press them button and dial the desired intercom number. 2) If the called telephone does not answer: Press them button to set the message indication (or dial I). l The MW/FL LED flashes at the called telephone. l The MW/FL LED illuminates steady at your telephone. 3) Place the handset on-hook. l The MW/FL LED flashes at the called telephone. l The MW/FL LED turns off at your station. e The MW/FL LED continues to flash at the called telephone. TO CANCEL THE MESSAGE WAITING INDICATION SET FROM YOUR TELEPHONE Lift the handset, dial the intercom number of the telephone that has the message indication, and press them button twice (or dial 10). TO CANCEL THE MESSAGE WAITING INDICATION SET ON YOUR TELEPHONE 1) Answer the Message Waiting indication and receive the message. NOTE: Thecalledpartymustanswer(off-hookorm button) for the message indication to be canceled. . . . or. . . 2) Press them button (do not press them button first). NOTE: If your telephone does not have a m button, the message indication can be canceled by dialing m a m 1. 42 ‘. . . . . I.._ 43 /’
FEATURE USE FEATURE USE NIGHT TRANSFER PROGRAMMABLE OPTION OVERRIDE CALLS (continued) On an optional basis, your system can function with two or three ringing patterns. If three patterns are selected, they are desig- nated DAY, DAY 2, and NIGHT. If only two patterns are selected, DAY and NIGHT designations are used. In both cases, different ringing patterns are chosen by pressing the q button. Certain CO lines may be enabled in system pro- gramming to switch from normal operation to DISA line opera- tion. The active pattern is shown by the state of the NT LED as follows: DAY DAY 2 NIGHT Three-pattern OFF FLASH ON Two pattern OFF N/A ON OVERRIDE CALLS TO INITIATE A BUSY OVERRIDE SIGNAL After reaching a busy station, you may signal that station that a call is waiting by dialing 1. l A tone signal is heard at the busy station. NOTE: If the Off-hook Cal/Announce option is installed on the busy stat@, then you may talk. TO OVERRIDE DND (Programmable Option For Selected Stations) After retiching a DND station, you may signal that station that a call is waiting by dialing 1. l A tone signal is heard at the DND station. TO INITIATE EXECUTIVE OVERRIDE (Programmable Option For Selected Stations) After reaching a busy station, Executive Override allows you to enter an established conversation by dialing 1. l An optional tone signal is heard by the called parties prior to entering the conversation. NOTE: Privacy override and off-hook call announce are in a separate section of this guide; see the index. SPEAKERPHONE TO MAKE AN OUTSIDE CALL (On-hook Dialing) 1) Leave the handset on-hook. 2) Press any available q button (or them button + access code). l Listen for dial tone. l CO LED flashes at the In-use rate. 3) Dial the desired telephone number. 4) Speak at a normal voice level in the direction of the telephone. 5) Press the m button when the call is completed to disconnect. TO RECEIVE AN INCOMING CALL 1) You hear a ringing tone. 2) Leave the handset on-hook. 3) Press them button next to the flashing LED (CO Incoming Call rate). l CO LED flashes at the In-use rate. 4) Speak at a normal voice level in the direction of the telephone. 5) Press the m button when the call is completed to disconnect. 44 45
FEATUREUSE FEATURE USE SPEAKERPHONE (continued) MICROPHONE CONTROL (continued) TO MAKE AN INTERCOM CALL (On-hook Dialing) 1) Leave the handset on-hook. 2) Press the m button. l Listen for intercom dial tone. l INT LED flashes at the In-use rate. 3) Dial the desired station number. l You hear a single ring tone. 4) Speak at a normal voice level in the direction of the telephone. 5) Press the m button when the call is completed to disconnect. MICROPHONE CONTROL The MIC button is used to switch the electronic telephone’s microphone from ON to OFF or vise versa while the telephone is in use (also see Microphone Cut-off- button). The MIC LED indicates the status of the microphone: LED MICROPHONE ON ON OFF OFF All electronic telephones can answer intercom calls handsfree (on-hook) via the microphone, but only a speakerphone can talk handsfree when originating CO line or intercom calls while on- hook. The microphone and accompanying LED are always ON when receiving intercom calls to allow handsfree answerback, and may be ON or OFF when beginning to place an on-hook CO line or intercom call. l Each station’s microphone may be set in system program- ming to be ON or OFF at the start of handsfree dialing. l Each station’s m button may be set in system program- ming to switch ON/OFF with one touch or to switch ON/OFF only while pressed. NOTES: 1. To change from speakerphone to handset: l Lift handset. l Return handset on-hook. on off-hook call announce calls for privacy. TWO (TANDEM) CO LINE CONNECTION TO ESTABLISH A TANDEM CO LINE CONNECTION (TRK- TRK) 1) While connected on an established CO line call (incoming l You hear intercom dial tone. l CO LED flashes at the Conference rate. l INT LED flashes at the In-use rate. 3) Access a second CO line and dial the next telephone number.’ 4) Press the m button after the party answers.2 l CO LEDs flash at the In-use rate. l All parties will be conferenced. 5) Press them button. l You hear intercom dial tone. l CO LEDs flash at the Exclusive Hold rate (10 IPS). l INT LED flashes at the In-use rate. 6) Hang up. l Both CO LEDs continue flashing at the Exclusive Hold rate. l INT LED goes off. l COs are connected and in Exclusive Hold on your station. l Connection is released automatically when parties hang UP.~ 46 ., 47
FEATURE USE FEATURE USE TIMED REMINDERS (continued) TWO (TANDEM) CO LINE CONNECTION (continued) On some systems, the connection must be supervised and released as follows: 1) Press either q button. l Both CO LEDs flash at the In-use rate. l You will be connected to both CO lines. 2) If the parties have hung up, go back on-hook. l Both CO LEDs go off. l Connection is released. 3) If the parties are still talking, proceed to step 5 above. NOTES: 1. CO lines may be accessed bypressing am line button or by dialing access codes (line number, 70 1 - 736; line group, 81 - 88; or with Release 2 and higher, LCR access “9” is allowed),. however, both CO lines must appear (buttons) on the telephone to allow the station to monitor the tandem connection. 2. If you receive a busy tone or no answer, return to the original connection by pressing the original [9 line button. 3. Depends on the public telephone company; some provide auto disconnect and some do not. TIMED REMINDERS Allows five separate reminders to be set at each station. These reminders will be an audible beeping at the times (hour and minute) set by the station user. They can occur just once or repeated on a daily basis. TO ENTER A TIMED REMINDER 1) Dial~+~~~-~~~.Y ou h ave a choice of five different reminders. 2) Enter the desired time (24-hour clock format; i.e., HHMM). 3) Dial 1 if reminder will be repeated every day, or 0 if it is a one-time reminder only. 4) Press 1 (or m button to record the time in memory. l A beeping tone will be heard for 30 seconds (or until cancelled by going off-hook) when the hour and min- ute occur. TO CANCEL A TIMED REMINDER NOTE: Repeat for reminders 1 m b - 1 B 1. TOLL RESTRICTION OVERRIDE/TRAVELING CLASS Toll restriction at a station can be completely overridden, or, with Release 3, the station’s normal class can be changed to another class (traveling class). Use the following procedure to completely override or to change a station’s toll restriction class. TO OVERRIDE TOLL RESTRICTION AT A STATION FOR A SINGLE CALL 1) Access a CO line as normal. 2) Press the m button and dial 0 0. l If there was dial tone, it will noti cease. 3) Dial the Toll Restriction Override Code (four digits). l You will hear dial tone. 4) Dial the desired telephone number. TO ADD, DELETE, OR CHANGE TOLL RESTRICTION OVERRIDE OR TRAVELING CLASS CODES FROM STATIONS SELECTED IN SYSTEM PROGRAMMING. 1) Press m and dial the three-digit toll restriction override change access code CI CII 0”. l You will hear confirmation tone. 2) Dial the four-digit override code It Cl It It. 3) Press the 1 or m button to store code. 48 49
FEATURE USE TOLL RESTRICTION OVERRIDE/TRAVELING CLASS (continued) l You will hear confirmation tone. 4) Repeat steps 1 w 4 to enter more toll restriction override or traveling codes. NOTES: 7. Traveling class is available with Release 3 only. 2. For security reasons, the change access code is not provided in this guide. It is available from your tele- phone system maintenance provider. TONE SIGNALING PROGRAMMABLE OPTION Provides ringing on incoming intercom calls when voice an- nouncing is not activated. TO MAKE A TONE SIGNAL CALL 1) Call another station via intercom. l The called party hears one ring, then our voice. 2) To send ring tone to the called party, dial Iii . 3) Speak to the party when the call is answered. TO ANSWER A TONE SIGNAL CALL 1) Lift the handset or press the m button (handsfree an- swerback is inoperative). 2) Hang up when the call is completed. , VOICE MAIL (VM) Whenever your station is call forwarded to voice mail, certain digits will automatically be sent to the voice mail unit to direct the call to your voice mail box. TO STORE THE DIGITS TO BE SENT VOICE MAIL (VM) (continued) and pauses to be sent (see Note). button to store data. NOTE: Use m or= button to store pauses. When you wish to retrieve your messages from voice mail, certain digits will automatically be sent to the voice unit to play back your messages after you press the message waiting button. TO STORE THE DIGITS TO BE SENT 1) Press the m button. 2) Dial RIO. 3) Dial the re i uired di its and pauses to be sent. 4) Press the * (or d) button to store data. TO RETRIEVE MESSAGES Press the m and m buttons. TO CLEAR ALL DIGITS 1) Press m. 0. ). NOTE: The above procedures are required for initial VM set-up only. The digits remain in memory until changed. 1) Press the m button. 2) Dial 111. 50 :,, .’