Toshiba Strata Dk24, Dk56, Dk96 Instruction Manual

							STANDARD 
TELEPHONE 
U S E R G U I D E 
STRATA DK 
DIGITAL KEY 
TELEPHONE SYSTEMS 
STRATA DK24 
DK56 AND DK96 
RELEASE 1, 2, & 3 
TABLE OF CONTENTS 
General Information .............................................................. 1 
Outside Calls ........................................................................ 2 
Intercom Calls ....................................................................... 3 
Automatic Callback-Intercom ................................................ 4 
Call Forwarding.. ................................................................... 5 
Call Holding .......................................................................... 6 
Call Transfer with Camp-on .................................................. 7 
Conference Calls .................................................................. 8 
Door Phone.. ......................................................................... 10 
Flash CO Line ....................................................................... 10 
Account Code Calls .............................................................. 11 
Message Sending ................................................................. 12 
Override ................................................................................ 12 
Paging ................................................................................... 13 
Repeat Last Number Dialed ................................................. 14 
Speed Dial ............................................................................ 14 
Voice/Tone Signaling Programmable Option.. ...................... 15 
CO Line Queuing .................................................................. 15 
Call Pickup.. .......................................................................... 16 
Call Park ............................................................................... 16 
Direct Inward System Access (DISA) ................................... 17 
Toll Restriction Override/Traveling Class ............................. 20 
Index ..................................................................................... 21  
						

							GENERAL INFORMATION 
Using a standard telephone with your STRATA DK digital tele- 
phone system provides easy access to the wide range of 
features listed in this guide. 
Intercom dial tone must be heard before dialing; if you have just 
lifted the handset, you will hear intercom dial tone. During a 
conversation, intercom dial tone is obtained by “flashing” the 
hookswitch (plunger) located in the handset cradle. To flash, 
depress the hookswitch momentarily (for about a l/2 second), 
and you will hear intercom dial tone. 
Periodically in this guide you will see footnote numbers either 
imbedded in the sentence or at the end of a sentence. (For 
example: When the partyanswers,2flash the hookswitch.) These 
numbers refer you to the notes following the feature. Each note 
will have a corresponding number, to provide you with additional 
important information about that feature. 
IMPORTANT! 
All features in thisguideare available with each STRATA DK 
system and most with each software version (Releases 1,2, 
and 3). Exceptions are duly noted.  
						

							OUTSIDE CALLS INTERCOM CALLS 
TO MAKE AN OUTSIDE CALL 
1) Lift the handset 
l You will hear intercom dial tone. 
2) Dial the CO line access code.* 
3) Listen for CO (outside line) dial tone. 
4) Dial the desired telephone number. 
5) Hang up when the call is completed. 
*Dial 1 to access the general group or to use /east cost 
dial a CO line number d 11 * 0 11); or dial 
to access line groups 1 * 8, respectively. 
TO RECEIVE AN INCOMING CALL 
1) You will hear ringing (two short rings every four seconds’ or 
one ring every four seconds*). 
2) Lift the handset. 
3) Hang up when the call is completed. 
NOTES: 
1. Two short rings indicate a direct outside call (optional 
with 
Release 2 and higher). 
2. One ring every four seconds indicates an intercom call 
or a transferred outside call. TO MAKE AN INTERCOM CALL 
1) Lift the handset. 
l You will hear intercom dial tone. 
2) Dial the desired station number. 
l You will hearasingle ring tone if calling to an electronic 
or digital telephone. 
3) Speak when the ring tone ends.* 
4) Hang up when the call is completed. 
* If you are calling another standard telephone, ring tones 
will continue. Wait for an answer. Tone signaling can be 
accomplished when calling an electronic or digital tele- 
phone by dialing 0 after the station number. 
TO RECEIVE AN INTERCOM CALL 
1) You will hear a ringing signal (1 second on-3 seconds off). 
2) Lift the handset and speak to the caller. 
3) Hang up when the call is completed. 
2  
						

							AUTOMATIC CALLBACK-Intercom 
After reaching a busy (fast busy-two tones per second) or DND 
station (very fast busy-four tones per second) on an intercom 
call, you may use Automatic Callback. 
TO USE AUTOMATIC CALLBACK 
1) Dial a to set Automatic Callback. 
l Busy tone stops. 
l You will hear dial tone for two seconds and then busy 
tone again. 
2) You may go on-hook or make other calls while waiting for 
the called station to become available. 
3) When the called station becomes idle: 
l Your telephone will ring at a fast rate. 
4) Answer the call within nine seconds to prevent the callback 
from being cancelled. 
l You will hear a single tone. 
5) Proceed to voice announcement. 
6) Proceed with the conversation. 
NOTES: 
1. You may cancel the request anytime prior to the 
callback by lifting the handset and dialing B I. 
2. If, after answering a callback, you hear a busy tone, it 
means 
the called pafly has already received or origi- 
nated anottier call. Your request is not cancelled. You 
will be called again the next time the station becomes 
idle. TO CALL FORWARD (CF) 
1) Lift the handset. 
l You will hear intercom dial tone. 
2) Dial fl B CI. 
l a B 0 = Call forward-all calls 
l flIB= Call forward-busy (Release 2 and higher) 
l NIB= Call forward-no answer (Release 2 and 
higher) 
l i 1 m = Call forward-busy/no answer (Release 2 and 
higher) 
0 You will receive confirmation tone. 
3) Dial the desired station number to which calls will be 
forwarded. 
l You will receive confirmation tone again, then busy 
tone. 
4) Hang up. 
l Calls will be forwarded to that number. 
NOTES: 
1. You may continue using your phone in the usual 
manner while Call forwarding 
is in effect. 
2. If call forward-all calls is set, your telephone will not ring 
when it is called. 
3. If call forward is set: 
l CO lines that ring your station only will forward- 
CO lines 
that ring more than one station will not 
forward. 
l CO line calls transferred to your station will forward. 
l Intercom calls will forward. 
l Call forward redirects the station hunt feature. 
TO CANCEL CALL FORWARDING 
1) Lift the handset. 
l You will hear intercom dial tone. 
2) Dial i@i. 
l You will receive confirmation tone again, then busy 
tone. 
3) Hang up. 
4 5  
						

							CALL HOLDING CALL TRANSFER WITH CAMP-ON 
TO HOLD A CALL 
1) While connected to an outside call, flash the hookswitch. 
l You will hear intercom dial tone. 
2) Dial 10 and hang up (at least 2 seconds). 
l You may now originate or receive other calls. 
TO RETURN TO CALL ON HOLD* 
1) Lift the handset. 
l You will hear intercom dial tone. 
2) Dial B 1. 
l You will be reconnected with the call. 
NOTES: 
1. If you do not return to the call within a designated time 
period, your telephone will ring to recall you. 
2. Any other station can pick up the held call by: 
l Dialing m B + N (N = the intercom number of the 
station that laced the call on hold). 
l Dialing m 
ii 0 + N (N = the number, 0 1 m 36, of the 
held CO line), 
Release 2 and higher. This feature allows you to transfer an outside call to a station that 
is either idle or busy. 
TO TRANSFER A CALL 
1) While connected to an outside line, flash the hookswitch (l/ 
2 second). 
l You will hear intercom dial tone. 
2) Dial the station number to which the call is to be transferred. 
3A) If the called station is idle: 
l You will hear a single ring tone. 
4A) Announce the call when the station answers, or hang up to 
ring-transfer the call.* 
. . or. . 
3B) If the called station is busy: 
l You will hear busy tone. 
48) Hang up. 
l The call is camped-on to the busy station.* 
NOTES: 
1. Flash the hookswitch to reconnect to the line before it 
is transferred. (If the called station has lifted the hand- 
set or depressed the m button, a conference will be 
formed by the hookswitch flash.) 
2. The call will recall you and camp-on is cancelled if the 
station does not answer within a predetermined time. 
Inform the caller of the situation, and repeat the proce- 
dure, if necessary. 
6  
						

							CONFERENCE CALLS 
CONFERENCE CALLS (continued) 
8 TO CONFERENCE UP TO THREE STATIONS ON ONE CO 
LINE 
While connected to an established CO line call (incoming or 
outgoing): 
1) Flash the hookswitch. 
l You will hear intercom dial tone. 
l The existing call will be on hold. 
2) Dial the number of the desired station. 
3) Flash the hookswitch after the party answers.* 
l All parties will be conferenced. 
4) Repeat to add another station. (Two stations, plus yours, 
and one CO line is maximum.) 
5) Hang up when the call is completed. 
TO CONFERENCE UP TO FOUR STATIONS ON INTERCOM 
1) Establish a standard two-station intercom call. 
2) Flash the hookswitch. 
l You will hear intercom dial tone. 
l The existing call will be on hold. 
3) Dial the number of the desired station. 
4) Flash the hookswitch after the party answers.* 
l All parties will be conferenced. / 
5) Repeat steps 2 * 4 one more time, if necessary to add 
another station. 
6) Hang up when the call is completed. 
*Called party must come off-hook or depress the m 
button. If you receive a busy tone or no answer, return to 
the original connection by flashing the hookswitch. 
TO CONFERENCE UP TO TWO STATIONS AND TWO CO 
LINES (Release 
2 and higher) 
While connected to an established CO line call (incoming or 
outgoing):, 
1) Flash the hookswitch. 
l You will hear intercom dial tone. 
l The existing call will be on hold. 2) Dial the access code ( ) for another CO line.’ 
3) Dial the desired telephone number of the second party. 
4) Flash the hookswitch after the party answers.’ 
l All parties will be conferenced. 
5) To connect another station flash the hookswitch. 
l You will hear intercom dial tone. 
l The existing calls will be on hold. 
6) Dial the number of the desired station. 
7) Flash the hookswitch after the party answers.2 
l All parties will be conferenced. (Two stations, includ- 
ing yours, and two CO lines are maximum.) 
8) Hang up when the call is completed. 
NOTES: 
1. All access codes are allowed depending on system 
programming: 70 1 N 736, line numbers; 81 m 88, line 
group numbers; or 9, for LCR or general group, with 
Release 2 and higher. 
2. If the second outside patty does not answer or is busy, 
hang up to receive an immediate recall from the first 
Party. 
3. While the conference is being set up, all outside parties 
are held separately and cannot converse with each 
other. 
4. If a 4-party conference is set, either inside station will 
maintain the conference if the other hangs up. But one 
station must remain in the conference to maintain the 
outside connections. 
9  
						

							DOOR PHONE ACCOUNT CODE CALLS 
TO CALL/MONITOR A DOOR PHONE 
1) Lift the handset. 
l You will hear intercom dial tone. 
2) Dial the intercom number for the desired door location. 
151 Location 
152 Location 
153 Location 
154 Location 
155 Location 
156 Location 
157 Location 
158 Location 
159 Location 
161 Location 
162 Location 
163 Location 
3) Hang up when the call is completed or when you no longer 
wish to monitor the door phone. 
NOTE: 
Door phones will not ring standard telephones. 
FLASH CO LINE 
Some CO line features like conferencing, Centrex features or 
behind PBX operation require “flashing” the CO (or like) line. 
TO FLASH A CO LINE 
1) Momentarily press hookswitch. 
2) Dial91 
l You will receive dial tone. Account codes can be forced or voluntary, and, with Release 3 
only, verified or nonverified. 
TO ENTER FORCED ACCOUNT CODE (Outgoing only) 
1) Lift the handset. 
l You will hear intercom dial tone. 
2) Dial the CO line access code (701 - 736, 81 - 88, 9). 
l You will hear dial tone (see note). 
3) Dial the account code digits ( 
). 
l You will hear dial tone if a valid code is dialed. 
. . . or. . . 
l You will hear busy tone if an invalid code is dialed (with 
verified account code option, Release 3 only) 
4) Dial the outside number. 
NOTE: 
If a CO line is accessed using LCR (diale), dial tone is not 
returned. 
EMERGENCY OVERRIDE OF FORCED ACCOUNT CODE 
DIALING REQUIREMENTS 
With Release 3, forced account code requirements can be 
bypassed by three emergency numbers, including 911. See your 
system administrator for these numbers: 
1) 911 
2) - 3)- 
TO ENTER VOLUNTARY ACCOUNT CODE (Incoming or 
Outgoing) 
After completing an external call (incoming or outgoing), do not 
hang up: 
1) Flash the hookswitch (the speech path is broken). 
l You will hear intercom dial tone. 
2) Dial[i. 
l You will hear intercom dial tone. 
3) Dial the account code digits ( 
). 
10 11  
						

							ACCOUNT CODE CALLS (continued) OVERRIDE (continued) 
4A) Hang up or resume talking. 
. . . or. . . 
4B) If voluntary account codes are verified (Release 3): 
l If a valid code is dialed, you will hear one confirmation 
burst tone. Hang up or resume talking. 
l If an invalid code is dialed, you will hear two confirma- 
tion burst tones. Repeat steps 1 N 3 to enter another 
code, or hang up, or resume talking. 
MESSAGE SENDING 
TO SET MESSAGE WAITING TO AN ELECTRONIC OR 
DIGITAL TELEPHONE 
1) Lift the handset. 
l You will hear intercom dial tone. 
2) Dial the station number. 
3) Dial 0. 
4) Hang up handset. 
TO CANCEL MESSAGE WAITING SET AT AN ELECTRONIC 
OR DIGITAL TELEPHONE 
1) Lift the handset. 
l You will hear intercom dial tone. 
2) Dial the station number. 
3) Dial m 0. 
4) Hang up the handset. 
OVERRIDE 
After reaching a busy station (fast busy-two tones per second), 
you may signal that station that a call is waiting. 
TO INITIATE A BUSY OVERRIDE SIGNAL 
1) Dial 1. 
l A tone signal will be heard at the busy station. 
2) After reaching a DND station (very fast busy-four tones 
per second), you may signal that station that a call is 
waiting. 
12 TO OVERRIDE DND (Programmable Option) 
1) Dial B. 
l A tone signal will be heard at the DND station indicat- 
ing an override call. 
2) After reaching a busy station, Executive Override allows 
you to enter an established conversation. 
TO INITIATE EXECUTIVE OVERRIDE (Programmable Option) 
Dial 1. 
l A tone signal will be heard prior to entering the 
conversation. 
PAGING 
TO PAGE 
1) Lift the handset. 
2) Listen for intercom dial tone and dial the following: 
iI= All Call (all electronic and digital telephones) 
10 = Group #l 
B B = Group #2 
[I = Group #3 
1 i = Group #4 
11 w B I= External Page Zones 
Bi = All Call (with External Page).* 
3) Make your announcement in a normal voice level and 
repeat it. 
4) Hang up when you have completed your announcement. 
*Programmable option; also see call pickup. 
13  
						

							REPEAT LAST NUMBER DIALED 
VOICE/TONE SIGNALING 
PROGRAMMABLE OPTION 
TO USE REPEAT LAST NUMBER DIALED 
1) Lift the handset. 
l You will hear intercom dial tone. 
2) Dial 1. 
l You will hear dial tone and the number will be dialed. 
SPEED DIAL 
TO STORE A STATION SPEED DIAL NUMBER 
1) Lift the handset. 
l You will hear intercom dial tone. 
2) Dial 11. 
l You will hear a short tone. 
3) Dial 1 p. 
4) Dial a 2-digit dialing code (10 w 49). 
5) Dial the CO line access code to be stored (701 * 736,81 w 
89, 9). 
6) Dial the telephone number to be stored (20 digits maxi- 
mum, including the digits dialed in step 5). 
7) Dial 1. 
l You will hear a short tone. 
l Your telephone number has been stored for future 
use. 
TO DIAL SPEED DIAL TELEPHONE NUMBER 
1) Lift the handset. 
l You will hear intercom dial tone. 
2) Dial 1. 
l You will hear intercom dial tone. 
3) Dial’the 2-digit dialing code for the desired telephone 
number. Use 10 w 49 for telephone numbers you have 
previously stored. Use 60 w 99 for system speed dial 
numbers. 
l You will hear CO dial tone and the system will auto- 
matically dial the number for you. TO MAKE A TONE SIGNAL CALL 
1) Call an electronic telephone via intercom. 
l You will hear one ring, then you will be able to voice 
announce. 
2) To activate the ring tone, dial 0. 
l The called telephone will begin ringing. 
NOTE: 
Calls made to standard telephones will ring signal only. 
CO LINE QUEUING 
This feature provides a means for station users to be placed in 
a waiting queue for a busy outgoing CO line group, and to be 
called back when a CO line in the group is available. 
TO USE CO LINE QUEUING 
1) If all CO lines are busy, you will hear a fast busy tone after 
dialin 
i 1 or other CO access codes. 
2) Dial 1 to set Automatic Callback. 
l Busy tone will stop, you will hear dial tone for two 
seconds and then busy tone again. 
l You may go on-hook or make other calls while waiting 
for a CO line to become available.’ 
3) When a CO line becomes idle: 
l Your telephone will ring at a fast rate. 
4) Lift the handset within six seconds to prevent the callback 
from being cancelled. 
l You will hear CO dial tone.3 
5) Dial the desired telephone number.2 
14 
15  
						

							CO LINE QUEUING (continued) CALL PARK (continued) 
NOTES: 
1. You may cancel the request at anytime prior to the 
actual callback by lifting the handset and dialing 0 1. 
2. If the call wasp/aced using LCR (dials), the telephone 
number is automatically redialed in step 4. 
3. If, after answering a callback, you hear a busy tone, it 
means the trunk has already been accessed or re- 
ceivedan incoming call. Your request is not cancelled. 
You will be called again the next time a trunk becomes 
idle. 
CALL PICKUP 
TO ANSWER A CALL THAT IS PAGING, RINGING OR ON 
HOLD 
1) Lift the handset. 
l You will hear intercom dial tone. 
2) Dial 1. 
3) Dial one of the following: 
Station number (intercom, CO and on hold) 
1 m = Intercom Page 
Ba = External Page 
I= Any CO line ringing. 
CALL PARK 
Park allows you to hold an existing call and consult with an 
internal station or external CO line call, then return to the original 
call. 
TO PARK 
1) While connected to an outside call, flash the hookswitch. 
l ‘You will hear intercom dial tone. 
2) Dial 10 and listen for confirmation tone (call is parked). 
3) Hang up (remain on-hook for at least two seconds). 
l You may now originate or receive other calls.’ TO RETRIEVE THE PARKED CALL (from any station*) 
If you parked the call: 
1) Lift the handset. 
l You will hear intercom dial tone, 
2) DiallI. 
From any other station: 
A. Dial 10 0 Q (a Ct tI = the number of the station that parked 
the call). 
. . . or. . . 
6. Dial 11 QQ (CI Q = the number of the parked CO line, can 
be 01 u 36).3 
NOTES: 
1. lfyour station has a predetermined hold recall time set, 
theparkedcallwillrecallyourstationatthattime. lfyour 
station is busy at recall time, recall will occur when your 
station becomes idle. 
2. Youcanpageanotherperson topickup theparkedcall. 
3. Selected pickup of held CO lines is available with 
Release 2 and higher. 
DIRECT INWARD SYSTEM ACCESS (DISA) 
When calling into your system from the outside on certain 
telephone lines. 
TO MAKE A DIRECT INWARD STATION CALL USING 
DISA 
1) Call the DISA CO line telephone number: 
2) Listen for the ringback tone signal, and then listen for the 
intercom dial tone’ (if busy tone is received, try again). 
3) Dial the intercom number of the desired station. 
l You will be connected when the station answers.2 
. . . or. . . 
l If you receive busy tone orwish to dial another number 
while ringing the station, press the 1 button to receive 
dial tone, allowing another number to be dialed. 
16 
I . , 17