Toshiba Strata Dk24, Dk56, Dk96 Instruction Manual
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FEATURE USE FEATURE USE OUTSIDE CALLS OUTSIDE CALLS (continued) TO MAKE AN OUTGOING CALL (DirectAccess) 1) Lift the handset. 2) Press any available q line button (or q button). l Listen for dial tone. l CO/PL LED flashes green at the In-use rate. 3) Dial the desired telephone number. 4) Hang up when the call is completed. TO MAKE AN OUTGOING CALL (Dial Access) 1) Lift the handset. 2) Press the m button. 0 Listen for intercom tone. l INT LED flashes green at In-use rate. 3) Dial CO line access code’ . l Listen for CO dial tone.* 4) Dial desired number. 5) Hang up when the call is completed. NOTES: 1. Dial1 to access the genera/group or to use Least Cost Routing; or dial 0 and a CO line number fi 0 w B B,; or dial0 0 w 11 to access line group I w 8, respective/y. 2. CO dial tone is not returned when dialing via LCR, dial 1; intercom dial tone may be returned, depending on system programming. TO RECEIVE AN INCOMING CALL 1) You hear a ringing tone. l ‘CO LED flashes red at the CO Incoming Call rate. 2) Press (9 line button and lift the handset. l CO LED flashes green at the In-use rate. 3) Hang up when the call is completed. TO RECEIVE INCOMING CALLS WITH POOLED LINE BUTTON 1) Ringing tone is heard. l PL LED flashes red at the CO Incoming Call rate. 2) Lift the handset or press the q button. l PL LED is on steady green. 3) A muted ringing indicates a new incoming call, or recall. 4) Transfer the present call or place it on hold. 5) Press and release the hookswitch to answer the next call. 6) Repeat steps 4 and 5 until all calls are completed. 7) Hang up. NOTES: 1. A transfer to a busy station willautomatically Camp-on. 2. If step 5 is performed before step 4, the current call is terminated. ON-HOOK DIALING TO MAKE AN OUTSIDE CALL 1) Leave the handset on-hook. 2) Press any availablem line button (arm button) and listen for dial tone, or follow previous directions for Dial Access. l LED flashes green at the In-use rate. 3) Dial the desired telephone number. 4) Lift the handset when the distant party answers.* 5) Hang up when the call is completed. TO MAKE AN INTERCOM CALL 1) Leave the handset on-hook. 2) Press the m button. l INT LED flashes green at the In-use rate 3) Dial the desired station number. l You hear a single ring tone.* 4) Lift the handset to converse. 5) Hang up when the call is completed. *If busy tone is heard, press the m button to dis- connect. 10 i \ :’ 11
FEATURE USE FEATURE USE GROUP LISTENING REPEAT LAST NUMBER DIALED Allows all persons present to hear the distant party’s responses. TO USE GROUP LISTENING 1) With the handset off-hook, press and hold the m button then place the handset on-hook and release the m button. l SPEAKER and MIC LEDs light and the distant party’s voice is heard via the telephone’s speaker. 2) When local response is required, lift the handset off-hook. l SPEAKER and MIC LEDs go off. l Telephone speaker is silenced. l Handset is activated. AUTOMATIC OFF-HOOK SELECTION PROGRAMMABLE OPTION Allows Automatic Off-hook Selection of either an intercom path, a CO line, or a CO line group. (The particulars must be pro- grammed by your system administrator.) NOTE: The m button also selects the designated line/ group automatically. TO MAKE A CALL Lift the handset. l You will be connected to the option programmed. NOTE: hear silence aftergoing off-hook, you mustpress the button or a [9 line button before making a call. This feature enables you to automatically redial the last number called by pressing the m button. The 1 button serves the same function. TO REDIAL LAST NUMBER CALLED 1) Lift the handset. 2) Press any available (9 line button. l Listen for dial tone. 3) Press them (or the b button. l The last telephone number you dialed will automati- cally be redialed. 4) Hang up when the call is completed. AUTO BUSY REDIAL PROGRAMMABLE OPTION After reaching a busy outside number, the system will automati- cally redial that number at programmed intervals. TO USE AUTO BUSY REDIAL 1) Access any available CO line and dial the outside tele- phone number. l Receive busy tone. 2) Press the m button (or m [ b. l ABR LED blinks red or hear confirmation tone). 3) Hang up (or press the b button). 4) At programmed intervals (30 or 60 seconds), the system will redial the number (15 times maximum). l With each attempt, if busy, ABR will reset for next try. 5) When the connection is made and the called party is ringing: l CO (or INT) and SPEAKER LEDs blink green. l Ringing tone is heard. 6) Pick up handset (or press the m button) and wait for party to answer, 13 13
FEATURE USE AUTO BUSY REDIAL (continued) TO CANCEL ABR Press the m button (or m 1 I). NOTES: 1. ABR will not be attempted while the station is busy on another call but will continue to time-out. 2. With each attempt: The CO (or IiT) and SPEAKER LEDs blink when the line is seized. Dial tone is heard via the speaker. Telephone number is redialed. If busy, ABR will reset and try again. If a connection is made, ring tone sounds until called party answers. If the originatin station does not pick up the handset (or press the h button) after a connection is made (it will ring back three times), ACB mute ring sounds for 30 seconds and then the call disconnects. SPEED DIAL TO CALL A SPEED DIAL NUMBER 1) Lift the handset. 2) Press any available q line button. l Listen for dial tone. 3) Press the m (or the [) button (see Note). 4) Dial the 2-digit speed dial code for the desired telephone number. l ‘Your system will automatically dial the number for you. 5) Hang up when the call is completed. TO CHAIN DIAL AUTOMATICALLY Dials two or more speed dial numbers during one call. 1) Lift the handset. 2) Press any available q line button. l Listen for dial tone. SPEED DIAL (continued) 3) Press them (or the 1) button (see Note). 4) Dial the 2-digit speed dial code for the first telephone number to be dialed. 5) Press them (or the 1) button. 6) Dial the 2-digit speed dial code for the second telephone number to be dialed. 7) Repeat the above steps for each subsequent number to be dialed. l Yoursystem will automatically dial the number for you. 8) Hang up when the call is completed. NOTE: lfyour telephone does not have an= button, the 1 button serves the same function. SPEED DIAL BUTTONS PROGRAMMABLE OPTION After accessing a CO line, speed dial is available by pressing an q button instead of a 2-digit access code. Eachm button stores one telephone number (up to 20 digits).’ TO STORE A TELEPHONE NUMBER* 1) Do not lift the handset. 2) Press the 1 (or m) and fl (or m) buttons, respec- tively. 3) Press the q button you wish to use. 4) Dial the telephone number to be stored (20 digits maxi- mum).3 5) Press the 1 (or m) button to record the number in memory. 6) Repeat the above steps for each q button. NOTES: 1. Up to 37 digits by linking two speed dial numbers (see the link procedure that follows). 14 15 ./’
FEATURE USE FEATURE USE SPEED DIAL BUTTONS TELEPHONE NUMBER STORAGE (continued) PROGRAMMABLE OPTION (continued) 2. Repeat this procedure to replace the stored telephone numbers with new ones. 3. It may be necessary to insert a pause after the CO line access code to allow for dial tone delay. If so, press the m (arm button after entering the Centrex or PBXaccesscode (see Telephone NumberStorage-Pauses). 4. To store * or # DTMF tones in speed dial numbers, the tele hone that is used to store the numbers must have the lb D button. These tones can be entered anywhere in a speed dial number. 2) 3) Press the 1 and 1 (or m and m buttons, respec- tively. Dial a 2-digit speed dial code. l System speed dial codes run consecutively from 60 N 99. 4) 5) 6) 7) Dial the telephone number to be stored (20 digits maxi- mum). Press the 1 (or mm button to record the telephone number in memory. Repeat the steps above with every telephone number to be stored (up to the maximum of 40). Write down the speed dial codes and telephone numbers for future reference. SAVED NUMBER REDIAL PROGRAMMABLE OPTION This feature enables you to store a dialed telephone number and later redial that number by pressing a single button. TO SAVE A TELEPHONE NUMBER 1) Lift the handset. 2) Obtain dial tone. 3) Dial the desired telephone number. 4) Press the m button. l The telephone number is saved for future use. TO DIAL A SAVED TELEPHONE NUMBER 1) Lift the handset. 2) Obtain dial tone. 3) Press the m button. l Saved number will be automatically dialed. TELEPHONE NUMBER STORAGE NOTE: Repeat steps 1 w 5 to replace the stored telephone num- bers with new ones. TO STORE PAUSES (l/2- or 2-second/lo-second) and FLASHES (Hookflash) ALONG WITH SPEED DIAL NUMBERS 1) Press them (or m) button to store a pause. Pauses can be inserted anv where in speed dial number. 2) Press them button to store a flash. The flash must be stored as the first entry, a flash cannot be stored after a digit is entered into the speed dial number. NOTES: 7. If a m button is not available, the m button will store a ause (flashes cannot be stored). G$ 2. The - A button is l/2- or P-seconds per system pro- gram assignments. 3. A lo-second pause is programmed using the m button. STORING A SYSTEM SPEED DIAL NUMBER System speed dial telephone numbers can be stored in the system memory by station 200 only. 1) Do not lift the handset. 16
FEATURE USE FEATURE USE TELEPHONE NUMBER STORAGE (continued) TELEPHONE NUMBER STORAGE (continued) STORING A STATION SPEED DIAL NUMBER Speed dial telephone numbers can be stored by each station. 1) Do not lift the handset. 2) Press the [ and i (or m and m) buttons, respec- tively. 3) Dial a 2-digit speed dial code. l Station speed dial codes run consecutively from 10 N 49. 4) Dial the telephone number to be stored (20 digits maxi- mum). 5) Press the 1 button to record the number in memory. 6) Repeat the above steps with every number to be stored (up to the maximum of 40). 7) Write down the speed dial codes and telephone numbers for future reference. TO LINK TWO SPEED DIAL NUMBERS UNDER ONE q BUTTON You can link a second number to a number stored in one of ten locations in the system speed dial memory (90 N 99). This allows up to 37 digits to be stored under one speed dial button or code. Any station can link any of its assigned speed dial numbers (10 w 49) to codes 90 N 99, however station 200 is required for linking codes 60 w 89. (All other procedures for entering numbers apply.) 1) Press the 1 and i (or m and m) buttons. 2) Dial an applicable 2-digit speed dial code (10 m 49 for all stations, 60 w 99 at station 200 only). 3) Press the 1 (or m) button. 4) Dial the 2-digit code to which this number will be linked (90 - 99). 5) Dial the number to be chained (17 digits maximum). 6) Press the 1 (or m) button to record the number in’ memory. NOTE: The number stored in location 90 - 99 will dial out first, followed by the number linked to it in location IO - 49 or 60 - 89. The company’s special carrier access telephone numbers are normally stored in locations 90 - 99, allowing other numbers to be linked to them to dial both numbers using a one-button speed dial. * AND # DTMF TONE DIALING When the * or # tones must be output (for computer input service or other use), the speed dial feature must be disabled to ermit manual dialing of the1 and 1 buttons. (Applicable only if 55 D and m buttons are not programmed.) TO OUTPUT * AND # DTMF TONES 1) Lift the handset. 2) Press any available q line button. 3) Dial any desired directory number. 4) To enable * and # tones to be sent, press 11 first. NOTE: Only manual dialing will be possible; the special * and # tones as well as digits 0 - 9 will be output as DTMF tones when dialed. The speed dial feature will be restored when the station is disconnected or placed on hold. TONE/PULSE DIALING PROGRAMMABLE OPTION For some CO lines, calls must be made using rotary dial pulses. In order to access remote equipment requiring tones in these areas (such as automatic tellers or answering machines), you must change to DTMF tohe sending after you have dialed the outside directory number. Pressing them button changes the dialing status of the CO line in use: TONE LED ON indicates DTMF tones are output; LED OFF indicates dial pulses are output. .,. ‘\,:; ,:, 19
FEATURE USE FEATURE USE TONE/PULSE DIALING PROGRAMMABLE OPTION (continued) TO CHANGE TO TONE SENDING After you have dialed a telephone number and the call is in progress, press the m button. TONE LED goes on. Pressing the dialpad buttons will cause DTMF tones to be transmitted. NOTE: After :hem button is pressed, the Tone LED will remain on and DTMF tones will be sent when dialing until the call is released. When originating or receiving a new CO line call, the system automatically places the line in the dial pulse mode until the m button is used. PRIVACY OVERRIDE PROGRAMMABLE OPTION Allows stations with common CO lines to override an existing conversation by pressing the busy q line button. Up to two stations maximum may override an existing CO line-to-station call (allowing a total of up to three stations being connected to an outside line). TO ENTER AN EXISTING CALL BETWEEN A CO LINE AND ANOTHER STATION Press the busy m line button. l An optional tone signal is heard by the connected parties prior to the new station entering the conversation. NOTE: ’ To allow Privacy Override, the overriding station must be programmed with Privacy Override; or, the Privacy Re- lease LED must be on at the talking station (see Privacy Release). PRIVACY OVERRIDE (continued) PROGRAMMABLE OPTION PRIVACY BUTTON PROGRAMMABLE OPTION This option blocks any station programmed with Privacy Over- ride from entering your CO line conversation by pressing a common CO line button. TO MAKE ALL CO LINES ON YOUR STATION PRIVATE Press the m button. TO CANCEL PRIVACY Press the m button again NOTE: Privacy willnot block Busy Override or Executive Override. PRIVACY RELEASE PROGRAMMABLE OPTION On a private system, activating them button allows any other station to enter an in-progress CO line call (see Privacy Override). TO USE PRIVACY RELEASE FEATURE Press the m button. l PRV RLS LED goes on. l Your station does not have CO line privacy. INTERCOM CALLS TO MAKE AN INTERCOM CALL (Voice First) 1) Lift the handset. 2) Press the m button (see Note). l You hear intercom dial tone. 31
FEATURE USE INTERCOM CALLS (continued) MICROPHONE CUT-OFF PROGRAMMABLE OPTION l INT LED flashes green at the In-use rate. 3) Dial the desired station number. l You hear a single ring tone. 4) Speak when the ring tone ends. 5) Hang up when the call is completed. NOTES: 1. See Automatic Off-hook Selection. 2. Tone Signaling can be accomplished by dialing0 after the station number. TO RECEIVE AN INTERCOM CALL 1) You hear a single long tone, followed by the caller’s voice. l INT LED flashes green at the Incoming Call rate. 2) Lift the handset. l INT LED flashes green at the In-use rate. 3) Hang up when the call is completed. HANDSFREE ANSWERBACK TO RECEIVE AN INTERCOM CALL (HANDSFREE) 1) You will hear a single long tone, followed by the caller’s voice. l INT LED flashes green at the Incoming Call rate. l MIC LED is on steady red, indicating your microphone is active. l SPEAKER LED flashes red. 2) Leave the handset on-hook. 3) Speak at a normal voice level in the direction of the telephone. NOTE: . The m button must be pressed (or the handset must be taken off-hook) before placing an intercom call on hold. The m button allows a station to turn its microphone off/on while idle. Handsfree Answerback is inoperable while the micro- phone is off. TO USE MICROPHONE CUT-OFF 1) Press the m button. l MC0 LED goes on. l Micro hone is turned off. 2) Press the l!im 0 button to turn the microphone on again. l MC0 LED goes off. OFF-HOOK CALL ANNOUNCE (OCA) OPTIONAL FEATURE Allows a station user to call and speak to an off-hook, busy digital telephone through the speaker. The called digital telephone must be equipped for OCA capability. TO USE OFF-HOOK CALL ANNOUNCE 1) Lift the handset. 2) Call the desired station. l Hear warning tone. l If busy tone is heard, dial m. 3) Speak to called party (automatic OCA). TO FORCE A DISCONNECT A forced disconnect allows the called station to disconnect the OCA call. l Press the m button to disconnect an OCA caller. NOTES: 1. DND revents OCA calls. 2. The Iti andm buttons can prevent the OCA caller from listening to your conversation. !2 23
FEATURE USE FEATURE USE CALL TRANSFER WITH CAMP-ON CALL TRANSFER WITH CAMP-ON (continued) Allows you to transfer an outside call to a station that is either idle or busy. TO TRANSFER A CALL 1) While connected to an outside call, press them button. l CO LED remains green, but changes to the Confer- ence fast flash rate. l INT LED flashes at the In-use rate. 2) Dial the station number to which the call is to be transferred. 3A) If the called station is idle: l You hear a single ring tone. 4A) Announce the call. 5A) Hang up. l INT LED goes off. l CO LED remains green, but changes to the On-hold flash rate. l CO line rings the called station.’ l CO LED changes to steady red when the called station connects with the transferred call. l If the station fails to answer the call, you will receive a recall ring after a predetermined time. . . . or. . . 38) If the called station is busy: l Busy tone is heard. 4B) Hang up. l INT LED goes off. l CO LED remains green, but changes to On-hold flash rate. l CO line is camped-on to the called station.’ l Called station hears a warning tone. l CO LED changes to steady red when the station connects with the transferred call.2 NOTES: 1. You may reconnect to a transferred line (anytime before it is answered) by pressing the appropriate q button or dia/m [ 1 if them line does not appear on your telephone. 2. The call will recall you and camp-on is cancelled if the station does notpick it up within a predetermined time. Inform the caller of the situation, and repeat the proce- dure (if necessary). TO ANSWER ATRANSFERRED CALL (if your station is idle) 1) Voice Signaling: a) You will hear a single long tone, followed by an announcement. l INT LED flashes green at the Incoming Call rate. b) Acknowledge the announcement. c) When the transferring station hangs up, you will hear a ringing tone. l CO LED changes from red to green at the Incom- ing Call flash rate. d) Press the appropriate q button. l CO LED changes to the In-use flash rate. NOTE: If your digital telephone has Line Preference feature, you may press the button or lift the handset instead of pressing the [9 button, 2) Tone Signaling: a) You will hear intercom ringing. l INT LED flashes green at the Incoming Call rate. b) Lift the handset (or press the B button). l INT LED changes to the In-use flash rate. c) Speak to the transferring station. d) You will be connected to the outside call when the transferring station hangs up. l INT LED goes off. l The LED of the transferred CO line changes to green at the In-use flash rate. 24 25
FEATURE USE FEATURE USE CALL TRANSFER WITH CAMP-ON (continued) CONFERENCE CALLS (continued) TO ANSWER A TRANSFERRED CALL (if your station is busy) 1) You will hear a l-second warning tone. l The outside call is camped-on to your station. l CO LED flashes green at the On-hold rate. 2) You have several choices: a) Press the appropriate q button. l Existing call is terminated. l The new line is answered and its LED changes to the In-use flash rate. bl) Hang up. . . . or. . . l Existing call is terminated. l The camped-on line rings at your station. l CO LED changes to the Incoming Call flash rate. b2) Press them button (or lift the handset) to answer the call. l CO LED changes to the In-use flash rate. . . or. . . cl) Press them button (if conversing on a CO line). l Existing CO call is put on hold. l The camped-on line rings at your station, l CO LED changes to the Incoming Call flash rate. c2) Press the (9 button to answer the call. l CO LED changes to the In-use flash rate. CONFERENCE CALLS TO CONFkRENCE UP TO TWO STATIONS AND TWO CO LINES, OR THREE STATIONS AND ONE CO LINE Establish a CO line call using a CO line button, dial the appropri- ate access code, or you may already be talking on a CO line call. TO ADD A SECOND CO LINE 1) Press the m button. e You hear intercom dial tone. l CO LED flashes green at the Conference rate. l INT LED flashes green at the fast rate. 2) Access a second CO line’ and dial the next telephone number.* 3) Press the m button after the party answers. l Both CO LEDs flash green at the In-use rate. l All parties will be conferenced. NOTES: 1. Press a q line button or dial an access code: 70 1 - 736, line number; 81 - 88, line group number; or, 9, LCR access code. 2. If you receive a busy tone or no answer, return to the original connection by pressing the q button. If the line is not on your telephone, hang up and the original connection will recall you immediately. TO ADD ANOTHER STATION 1) Press the m button. l You hear intercom dial tone. l CO LED flashes green at the Conference rate. l INT LED flashes green at the In-use rate. 2) Dial the number of the other station.’ 3) Press the m button after the party answers.2 l CO LED(s) will flash at the In-use rate. l All parties will be conferenced. 4) Repeat to add another party: l Three stations/one CO line maximum. 5) Hang up when conference call is completed. NOTES 1. If you receive a busy tone or no answer, return to the original connection by pressing the m but- ton. 2. Thenewstation willnotbeconferencedunless the user lifts the handset or presses the m button to answer. 26 27
FEATURE USE FEATURE USE CONFERENCE CALLS (continued) CALL FORWARD-ALL CALLS (continued) TO CONFERENCE UP TO FOUR STATIONS ON ONE INTERCOM LINE 1) Establish a two-station intercom call. 2) Press them button. l You hear intercom dial tone. l INT LED flashes green at the Conference rate. 3) Dial the third station’s number. 4) Press the m button after the party answers. l INT LED flashes at the In-use rate. l All parties will be conferenced. 5) To add the fourth party, repeat steps 2 N 4. CALL FORWARD-ALL CALLS For Intercom and CO line calls (all calls will forward to a selected station at all times-your station will not ring when called). TO SET CALL FORWARD-ALL CALLS 1) Press the m button (or dial m B 10). l CFAC LED flashes (or hear confirmation tone). 2) Dial the station number to which calls will forward. l Listen for confirmation tone if 110 was dialed. 3) Press the m (or m) button. l CFAC LED on steady red. l Calls will forward to stored station number. TO CANCEL CALL FORWARD-ALL CALLS Press the m button (or dial m 11 m. l CFAC LED oes off (or hear confirmation tone). l Pressdbutton ifmIIiwasdialed. NOTE: ’ If call forward is set: l CO lines that ring your station only will forward-CO lines that ring more than one station will not forward. l CO line calls transferred to your station will forward. l Intercom calls will forward. l Call forward redirects the station hunt feature. l Call forward must be set before the call is received. CALL FORWARD-BUSY When your station is busy, all calls will forward immediately. When your station is idle, calls will ring at your station as usual. TO SET CALL FORWARD-BUSY 1) Press the m button (or dial m 1 B B). l CFB LED flashes red (or hear confirmation tone). 2) Dial the station number to which calls will forward. l Listen for confirmation tone if 111 was dialed. 3) Press the m (or m) button. l CFB LED on steady. l Calls will forward to stored station number. TO CANCEL CALL FORWARD-BUSY Press the m button (or dial m i 1 B. l CFB LED oes off (or hear confirmation tone). l Press&button if~~~~wasdialed. NOTE: If call forward is set: l CO lines that ring your station only will forward-CO lines that ring more than one station will not foward. l CO line calls transferred to your station will forward. l Intercom calls will forward. l Call forward redirects the station hunt feature. l Call forward must be set before the call is received. CALL FORWARD-NO ANSWER For Intercom and CO line calls (all calls will forward to’s selected station whenever your telephone is not answered. within 12 seconds or three rings, whichever occurs first). 29