Starplus Triad S System Programming Manual

							8-4 Voice M ail Prog ra mming
Au to Attenda nts  can handle incom ing calls and route calle rs  to station  
users without intervention from  the systems Attendant.  Direct incoming 
ring to V oice  Mail/Auto  Attend ant groups  can b e d one  directly throug h 
CO Line Ringing Assignments. By default, all Voice Mail stations are 
ass ign ed  to  Pi ck-U p Gr oup 1 .  The  but t ons  on t he  digi t al  te l ephon e a re  
def ine d a s s hown wh en e ntering  the V oice  Mail  prog ram ming  area :
:
Alternate Voice Mail Group
Pro g ram mi ng  S te ps
1 . Pr es s t he  A LTE R NATE  VM  GR O UP  fl exi bl e  but ton (F L ASH 6 5, 
Bu tton #9).
2. Enter the  pilot number (440  to 447)  of the desired group.
3. Press HOLD to save the entry. A confirmation  tone is  heard  and the 
display updates.
Deleting an Alternate Voice Mail Group  Assignment
1. Press [#] three times.
2. Then press the HOLD  button.
VM  G ROU P
440VM GROUP
441VM GR OUP
442VM  G ROU P
443
=1Q=2W=3E=4R
VM  G ROU P
444VM GROUP
445VM GR OUP
446VM  G ROU P
447
=5T=6Y=7U=8I
ALTER NATIVE
VM  G ROU PLEAVERETRIEVESTATIO N
ASSIGN
=9O=10 P=11 A=12 S
=13 D=14 F=15 G=16 H
=17 J=18 K=19 L=20 ;
=21 Z=22 X=23 C=24 V
VM   4 4G   A AA    LLL   R   XXX,   XXX,
XXX,   XXX,   XXX,   XXX,   XXX,   XXX 
						

							Voice Mail Program ming 8-5
Des crip ti on
An Alternate  Voice Mail Group may be programmed  so that if all voice 
mai l  por ts  ar e  in  use,  t he  c all  c a n be  r oute d t o a n al t er nat e  group . T his  i s 
useful  when more  than eight ports are required  for voice  mail traffic.
Leave Mail Index Entry
Pro g ram mi ng  S te ps
1. Press the LEAVE flexible button (FLASH 65, Button  #10).
2 . Ent er  a  val id  Lea ve  Ma il  I nde x numb er  on t he  di al  pa d:
†Fir st  D igi t = St anda rd  Leave  Tab le  numb er  (0 -7 ).
†Se c ond Di gi t = Le ave  Tabl e t o ut il iz e  when s ta ti on i s for wa rde d t o 
VM in a  No-Answer  condition.
†Third Digit = Leave Table  to  utilize when  station is  forwarded to 
VM  i n a  B usy  con dit io n.
3. Press HOLD to save the entry. A confirmation  tone is  heard  and the 
display updates.
Deleting a L eave M ail  Index Entry
1. Press [#] in the desired location  on the  keypad.
2. Then press the HOLD  button.
EXAM PLE --  Tabl es  1,2 ,3  e nte re d, to d el et e onl y Tab le  2,  ent er  [1] ,[#] ,[3 ] 
and pre ss  HO LD).
Des crip ti on
The Leave Mail Index  specifies the  outpulsing Table where the in-band 
digits required to connect a caller, forwarded into voice mail, to the called 
stations mail box  are stored. By  default, Voice Mail Group 1 (440)  Leave 
Mail Index is set to zero (0).
VM   4 4G   A AA    LLL   R   XXX,   XXX,
XXX,   XXX,   XXX,   XXX,   XXX,   XXX 
						

							8-6 Voice M ail Prog ra mming
Retrieve  Mail Index Entry
Pro g ram mi ng  S te ps
1. Press the RETRIEVE  flexible button ( FLASH 65, Butto n #1 1).
2. Enter a valid outpulsing table  number  (0-7)  on the  dial  pad.
3. Press HOLD to save the entry. A confirmation  tone is  heard  and the 
display updates.
Deleting a R etrieve Mail Index Entry
1. Pres s the  pound  ke y once  [# ].
2. Then press the HOLD  button.
Des crip ti on
The Retrieve Mail  Index specifies the  outpulsing  table where the In-Band 
digits  required to connect  a station user to their  own mailbox  are stored. 
By default, Voice Mail Group 1 (440) Retrieve Mail Index is set to 1.
Station Assignments
Pro g ram mi ng  S te ps
1 . Pr es s t he  STATI ON  A SS IGN  fl exi bl e b utt on ( FLA SH 65, Bu tton #12).
2. Enter SSS 1 to add a s tat i on.
-or -
Ent er  SSS 0 to delete a station. (SSS = station number)
3. Press HOLD to save the entry. A confirmation  tone is  heard  and the 
display updates.
VM   4 4G   A AA    LLL   R   XXX,   XXX,
XXX,   XXX,   XXX,   XXX,   XXX,   XXX
VM   4 4G   A AA    LLL   R   XXX,   XXX,
XXX,   XXX,   XXX,   XXX,   XXX,   XXX 
						

							Voice Mail Outpulsing  Table 8-7
Des crip ti on
Up to twe nty -four (24) e xte nsion num bers  may  be  prog ram med  in to  a 
voi ce m ail  gr oup.  A fl exi bl e  but ton  may  be  pr ogra mmed  wi th  a v oice  
mai l gr oup p il ot nu mber  (4 40 -4 4 7).  Thi s but t on th en act s a s a D SS f or t hat  
voi ce m ail  gr oup  when  pr es sed  and  al so s er ve s a s t he  me ssa ge  wait i ng 
indication for that VM  group.
Voice Mail Outpulsing Table
Voice Mail In-Band Signaling
Pro g ram mi ng  S te ps
1. Pr es s F LASH and dia l [66]. The  fol lowi ng m es sage  di sp lays :
Y = Ta b l e  I nd e x  (0–7)
X = Entered Digits (0–9, #, 
6, Paus es)
2. The TABLE 00  flexible button (Button #1)  led is  lit. To change tables, 
p re ss  the  a ppr opr iat e  fl exi ble  b utt on (But t ons 2–8) and per fo rm the  
f oll owing  pr oc edur es .
3. Dial one  of the following, w hen  required :
[0] =  If a  pre fix is req uired
[1] =  If a  suff ix is  re quire d
[#] = If  entry is to be dele te d
4 . Ent er  u p  to   12  d igi ts , i nc lu d ing  [
6] a nd [# ], T RANS  button  = p ause .
5. Press HOLD to save the entry. A confirmation  tone is  heard  and the 
display updates.
Cl ear i ng  E ntr ies  i n a  T ab le
Press  the pound key once [#],  followed by HOLD.
VOICE         PRE     XXXXXXXXXXXXE
MAIL   Y       SUF     XXXXXXXXXXXXE 
						

							8- 8 Voi ce  Mai l  O utpul s in g Tabl e
Des crip ti on
Entries in one of  the eight  Voice Mail  Outpulsing Tables determine the 
In- Band  si gnal ing  re qui re d f or:
†Retrieving messages (allows stations to pick  up mail).
†Leav ing  mes sag es  (al lows  st at i ons t o l eav e m ess age s i n v oice  mai l) .
Sugges te d Us es:
†Buil d a  t abl e  (0  for  exa mpl e)  for  any  addi ti onal  d igi ts  ot her  t han  th e 
st at ion  ext en sion  numbe r  (e. g., Voi c e M a il  Box nu mber ) n ee ded  for  a 
cal le r  to l e ave  a me ss age  i n a  st ati on’s mailbox (Leave).
†Buil d a noth er  t abl e (1 for  exa mpl e) for any addi ti onal  d igi ts  ne ede d 
for  a  mai lbox  hold er  t o re t ri eve  a  me ssa ge  (R et ri ev e).
By D efa ult:
TABLE
0TAB LE
1TABLE
2TABLE
3
=1Q=2W=3E=4R
TABLE
4TAB LE
5TABLE
6TABLE
7
=5T=6Y=7U=8I
D ISC O NNEC T
TABLE 8
=9O=10 P=11 A=12 S
=13 D=14 F=15 G=16 H
=17 J=18 K=19 L=20 ;
=21 Z=22 X=23 C=24 V
Ta ble  0
Prefix = P7  (Pause+7) Suffi x = None
Ta ble  1
Prefix = P7  (Pause+7) Suffi x = 6
Ta ble  7
Prefix = P7  (Pause+7) Suffi x = 2
Ent rie s are  not re qui red  i n the  Outp ulsin g Ta ble . H owe ve r, a table  
must be referenced when setting up the Voice Mail groups. 
						

							Voice Mail Outpulsing  Table 8-9
Voi c e M a il  D isc on ne c t  Ta b le
Pro g ram mi ng  S te ps
1. Press the DISCONNECT TABLE 8 flexible  button (FLASH 66, 
Bu tton #9).  Thi s  ta ble  num ber  i s  used  for  t he  voic e  ma il  di sc onne c t 
si gnal .
2 . Ent er  up t o 1 2 di gi ts  use d for  the  di sconne ct s ign al,  incl udi ng [
6] an d 
[ #], TRANS but ton = paus e.
3. Press HOLD to save the entry. A confirmation  tone is  heard  and the 
display updates.
Des crip ti on
A  dis connect signa l can  be  prog ram med  into the Triad-S System to notify 
the  VM  syst e m t hat  a  cal l h as b ee n ab andone d.  Thi s  is  accompl i shed  
thr ough  in- band  si gnal i ng. I f  a C O or  I nt er com di sconn ect  si gnal  i s 
detected, the Tr iad-S System sends a series of DTMF digits programmed 
in  the voice mail disconnect  table to the  voice mail port. This can be any 
di git s tr ea m up  to  12 di gi ts  i nclud ing  [
6] and  [# ].
Thi s  tab le  se r ves  al l  ei ght  voi c e  mai l  group s.  Whe n no d igi t s a re  
programmed in the disconnect table, silence is provided to the voice mail 
por t f oll owed  by b usy t one  to  ai d t he v oice  mai l  syst e m to  re cogni ze  t hat  
the  ca ll er  has  ab andone d t he  cal l.
The  Tr iad-S S ystem  prov id es L oop Su pervision monitoring while  a C O ca ll 
is connected to a port  designated  as  voice mail.
By default, there are  no entries  in  the Disconnect Table (Table #8).
VOICE   DIS   E
MAIL
Loo p Su per vis io n mus t be  e nab le d on the  CO  lin es  (in C O L ine  
prog rammin g) for the  VM Disco nne ct feat ure  to  ope rate . 
						

							8-10 Vo ice Ma il   In-Ban d Fea tures
Voice Mail In-Band Features
Pro g ram mi ng  S te ps
Pre ss FLASH a nd di al  [ 67].  The following message displays:
Des crip ti on
Entries into the Voice Mail  In-Band  Features determines  the in-band 
si gnal ing  r equ i re d f o r  IC ID  In c o ming  ID  Di gi ts  (fo r war ds  in co m ing  CO  
callers directly to a Station’s  Voice  Mai l  Box),  and F orw ard  t o VM Gr oups  
(lets voice mail calls, upon reaching a forwarded to VM station,  forward 
back into the voice mail system).
Voi c e M a il  In -B a n d D i g it s
Pro g ram mi ng  S te ps
1 . Pr es s t he  I N-BA ND  DI GS  CO  CA LL f le xib le  but to n (FLASH 67, 
Bu tton #1).  The  fo ll owing  mes sag e d is pla ys.
2 . Ent er  a  0 o r 1 to  Enab le / Dis abl e thi s fea tu r e.
[0] =  Disab le d
[1] =  Ena ble d
3. Press HOLD to save the entry. A confirmation  tone is  heard  and the 
display updates.
VM FEATURES
EN TE R B U TT ON N U MB ER
I N-B AN D DI GS
CO CALLFORWARD  TO
VM GROUPSVM
B ROK ER CALLSVM ID
 DI G ITS
=1Q=2W=3E=4R
IN-BA ND DIGS CO CALL 0-1
EN AB LE D 
						

							Voice Mail In-Ba nd Fe atures 8 -11
Des crip ti on
The Voice  Mail In-Band Digits feature enables and disables station 
in-band signaling. Incoming CO callers can be Station Call Forwarded 
int o v oic e  ma il  onl y whe n t he  ri ngi ng C O  li ne  is  pr ogr amme d t o r in g at  
one  station.  CO line s  pro gra mmed  to ring  at an  Attenda nt  station,  call 
forward into  the voice mail system (if  programmed to ring  only  at one 
Attendant station). Callers are  presented  to  the main  greeting (not the 
Attendant stations’ mai l b ox) e ven w hen I D di gi ts  ar e e nabl ed . By de faul t,  
ID digits  for incoming CO calls is enabled.
Voi ce Mail  Tr ansf er  / Fo r war d
Pro g ram mi ng  S te ps
1. Press the FORWARD TO VM GROUPS  flexible button ( FLASH 67, 
Bu tton  #2).  The  fo ll owing  mes sag e d is pla ys:
2 . Ent er  a  0 o r 1 to  Enab le / Dis abl e thi s fea tu r e.
[0] =  Disab le d
[1] =  Ena ble d
3. Press HOLD to save the entry. A confirmation  tone is  heard  and the 
display updates.
Des crip ti on
The Voice  Mail Transfer/Forward  feature  forwards voice mail calls, upon 
reaching a forwarded to VM station, back into the  voice mail unit. It  is 
useful  when VM ports are being used as both  Auto  Attendant  and  VM 
por ts . T his  fe at ure  can  be  ena bl ed/di sab le d f or a ll  VM  group s.  By de faul t,  
the VM  Transfer/Forward feature is enabled.
FOR WA RD TO VM GR OU P S 0- 1
EN AB LE D 
						

							8-12 Vo ice Ma il   In-Ban d Fea tures
Voi ce Mail  Br ok er
Pro g ram mi ng  S te ps
1. Press the VM BROKER CALLS  flexible button ( FLASH 67, Butto n #3). 
The following  message displays:
2 . Ent er  a  0 o r 1 to  Enab le / Dis abl e thi s fea tu r e.
[0] =  Disab le d
[1] =  Ena ble d
3. Press HOLD to save the entry. A confirmation  tone is  heard  and the 
display updates.
Des crip ti on
The  Voi c e  Ma il  Br oker  C al ls  fe at ure  modi fi es  t he o per at ion  of v oic e  mai l  
ports when disabled.  Broker  operation is unavailable when  using 
supe r vis ed tr ans fer s to st at ions . W hen enab le d, the  c ur re nt  br oker  m ode 
operation during supervised transfers remains in effect.  This means the 
cal l t o t he  st at io n r ema ins  as  th e s econd  par t y i n a  br oker  mod e.  If  
disabled, the VM port disconnects the  call to a station  and  retu rns to the 
original party.  By default, the  VM Broker feature is enabled.
Voice Mail ID Digit Length
Pro g ram mi ng  S te ps
1. Press the VM ID  DIGITS flexible button (FLASH 67, Button  #4). T he 
following message displays:
2. Enter a valid number (2, 3,  or 4)  that  corresponds  to  the number of 
digits to be dialed.
3. Press HOLD to save the entry. A confirmation  tone is  heard.
VM BROKER CAL LS 0-1
EN AB LE D
VM ID DIGITS 2-4
3 
						

							Voice Mail Index Table 8 -13
Des crip ti on
The  Voi c e  Ma il  I D D ig it  Le ngt h fe at ure  mod ifi es  t he  st at ion  and  CO  voi c e 
mail  identification fields  such that the maximum  length of  these fields is 
four  di git s.
Voice Mail Index Table
Pro g ram mi ng  S te ps
To add Ma ilbox buttons , or chan ge VM groups and ID numbers :
Pre ss FLASH a nd di al  [ 68].  The following message displays:
The top left  button  in  the flexible button field ( FLASH 68, Butto n #1 ) is 
lit for programming VM  Group 1 (440).
Chang i ng VM Gro up s
1. Enter the  VM Group nu mber (440–447).
2. Press HOLD to save the entry. A confirmation  tone is  heard  and the 
display updates.
Changi ng the VMID Number
1 . Pr es s t he  VM I D NU MBE R  fl exi bl e  but ton (FLA SH 6 8,  Bu tton  #2).
2. Enter the  VMID  numb er which corre spond s to 0000–9999. A value of 
0 0 00  di sa ble s thi s ta ble  e ntr y. In thi s ca se,  no  V M di git s are  s ent .
3. Press HOLD to save the entry. A confirmation  tone is  heard  and the 
display updates.
Advancing to the  Next  VM Index Numbe r
Press  the NEXT flexible  button (FLA SH 68 ,  Bu tton  #18). The Mailbox 
Table number increments by  1.
Returning to a Previo us VM  Inde x N umber
Press  the PREV  flexible  button (FLA SH 68 , Bu tton #19). The Mailbox 
Table number decrements by  1.
MAIL BOX   TBL:   XXX
VM  GROUP:   YYY VMID   ZZZZ