Starplus Triad S System Programming Manual

							4-12 Page  A I ntro ductio n
Des crip ti on
St at ions  ma y be  for ced  t o pl ace  out going  CO  cal ls  by  use  of  LCR  (dia l  [9])  
to  access an outside  line. This lets the system administrator  control 
dialing  patterns and lines  used for outgoing CO calls.  This  can be 
ena ble d/di sab le d on  a p er -st at io n ba sis  for  a ddi ti onal  fl exi bi li t y and  
control. Forced LCR is optional (disabled)  for  all stations, and eliminates 
access to all other line groups.
ACD Supervisor Monitor with B arge-In
Pro g ram mi ng  S te ps
1. Press the SUPV BARGE-IN  flexible button ( FLASH 50, Pag e  A, 
Bu tton #12).  Th e f oll owing  me ssa ge  dis pl ays:
2. Enter a 0 or 1 on the dial pad to enable/disable this feature.
[0] =  Disab le d
[1] =  Ena ble d
3. Press HOLD to save the entry. A confirmation  tone is  heard.
ACD  SUPV  BARGE  IN 0-1
DISA BLE D
Th e use  of S upe rvi so r Mo nito r wi th Barg e-I n is l imite d by  fe der al 
law an d may al s o be li mite d or pro hib ite d by s tate  or loc al law,  
so  che ck th e re le van t laws  in y our are a be fore  e mpl oyin g the s e 
featu res.
A ch ang e in  v olu me may  occu r on the  CO  lin e or i nte rcom ca ll 
after  t he b arge -in oc curs. 
						

							Page A  Introduction 4-13
Des crip ti on
Thi s f e atu re  i s a va ila ble  wi th o pti on al s of tw are . T he  AC D S u pe rvi so r  M o ni to r 
wit h Ba rge -I n fe at ure  pr ovi des  a me ans  for  an A CD  Sup er vi sor  to m onit or  
an ag ent s cal l  in p rogr es s t o coach sa le s t echni que s or  cust omer  r el at ions  
skills. When used, a  supervisor may intrude into an  agent’s ca ll  i n a 
listen-only mode or in a true conference  mode. Prior to barge-in,  a 
supe r vis or  must  l og i nt o t he a gen t’s  gr oup usi ng the supe rv is or log- in 
code  57 6 XXX.  Th is  fea tur e  is  av ail ab le  wi th  or w it hout  a wa rni ng  tone . By 
def au l t,  th e S u pe rvi so r  M o ni t o r w it h B ar ge -I n fe at u re  i s d is abl ed.
Exe cuti ve O ver ri de Blo cki ng
Pro g ram mi ng  S te ps
1 . Pr es s t he E XEC UTI VE O VER R I DE BLO CKI NG fl exi bl e but ton  ( FLA SH 50, 
Page A, B ut to n # 13). The following message displays:
2. Enter a 0 or 1 on the dial pad to enable/disable this feature.
[0] =  Disab le d
[1] =  Ena ble d
3. Press HOLD to save the entry. A confirmation  tone is  heard.
Des crip ti on
The E xecutiv e Override  Blocking f eature a llows  or  dis allows  override  of 
an e xtens ion.  Th is  preve nts a n e xte nsion with ove rride  ca pab ility f rom 
overriding  a station.  By default, Executive Override is  disabled at all 
st at ions .
Executive Override is a system feature and, therefore, takes precedence 
ov er th is fe atu re. I f S upe rv isor Monit or with  B arge -In  i s use d prop erl y, 
E xe cuti ve  O v err ide  MUS T  be di s able d. O the rwis e,  th e ba rge -in is  
pe rforme d with  the MUTE butto n OFF.
EXEC  OVERRIDE  BLOCK 0-1
DISA BLE D
The  E xe cutiv e  O ve rrid e B lock in g fea ture  al so  bl ock s  an  AC D  Sup erv isor 
Moni tor with  Barge -In . 
						

							4-14 Page  A I ntro ductio n
CO  Li ne  Ringing O ptio ns
Pro g ram mi ng  S te ps
1 . Pr es s t he  R I NGI NG O P TI ONS  fl ex ibl e  but ton (FLASH  50, Page A, 
Bu tton  #14).  Th e f oll owing  me ssa ge  dis pl ays:
2. Enter a 0 or 1 on the dial pad to enable/disable this feature.
[0] =  Remi nde r  Ring
[1] =  Mute d Ring
3. Press HOLD to save the entry. A confirmation  tone is  heard.
Des crip ti on
Whe n a  CO  cal l  ri ngs  at  a b usy  st ati on,  the  cal l  r ings  at  t he  st at ion  usi ng a 
mut ed ri ng s ign al.  Th is opt ion le ts  a use r re cei ve a r e mind er  r ing at  hi s 
station,  instead  of  mute d ring. In a ddition,  a rem inde r ring  timer ha s a ls o 
be en a dde d t o t he  sys te m t o pr ovi de  t he  re mind er  r ing  ev er y t im e t he  
time r  expires,  for as  long a s the  in com ing  CO line  ha s not b ee n 
disconnected. By default, Muted Ringing is  allowed at all stations.
Na m e /  Nu m b er  D isp la y a t  I dle
Pro g ram mi ng  S te ps
1 . Pr es s t he  NA M E/ NUM BE R  DI SP LAY  fl exi bl e  but ton (FLASH 50, 
Page A, But to n # 15). The following message displays:
2. Enter a 0 or 1 on the dial pad to enable/disable this feature.
[0] =  Exte nsion numb er
[1] =  Name
3. Press HOLD to save the entry. A confirmation  tone is  heard.
CO  RING  OPTI ONS 0-1
MUTED  RING
NAME  AT  IDLE  LC D 0-1
NAME 
						

							Page A  Introduction 4-15
Des crip ti on
The  Na me/ Num ber  D isp la y fe at ure  di sp lay s t he  st anda rd  id le  LC D 
showi ng the  pr ogr amme d 7-di gi t  name  an d stati on numb er  togethe r. 
This option is progra mmab le on a  per station bas is,  however, th e f eature 
must b e e nab le d / di sa ble d i n a dmi n pr ogr ammi ng.
If a station has this feature enabled but has not programmed a name, the 
name portion  of the  LCD is blank. The  idle  display  priority is  UCD/ACD, 
Hunt , S tat i on/Name , or  St at i on. By d efa ult , t he  Name  di spl ays  on t he  LCD.
Za p Ton e 
Pro g ram mi ng  S te ps
1. Press the Zap Tone  flexible button (FLASH 50, Page A , Bu tton #16). 
The following  message displays:
2 . Ent er  a  val id  numbe r  (0  or  1 ) on t he  di al  pa d.
[0] =  Disab le  fe ature
[1] =  Ena ble  fe ature
3. Press HOLD to save the entry. A confirmation  tone is  heard.
Des crip ti on
The Zap Tone feature enables ACD agents in the headset mode, to have 
AC D c a ll s co n nec t ed to  th em a u to mat ic al l y. T he fea tu r e  re mo ve s the  
requirement for  the agent to press  the ON/OFF button to answer  ACD 
c al ls.  A CD  c al ls  ar e  co nnec t ed  when  t he a gen t i s  logg ed  int o a ny gr oup 
and is  ava il abl e . By def ault , thi s fea tur e is  di sab le d.
ACD   Z AP   TON E 0- 1
DISA BLE D 
						

							4-16 Page  A I ntro ductio n
CO Loop Pool  Flex 
Pro g ram mi ng  S te ps
1. Press the CO LOOP POOL  flexible button (FL ASH  50, Page A, 
Bu tton #17).  Th e f oll owing  me ssa ge  dis pl ays:
2. Enter a 0 or 1 on the dial pad to enable/disable this feature.
[0] =  Disab le
[1] =  Ena ble
3. Press HOLD to save the entry. A confirmation  tone is  heard.
Des crip ti on
The C O L oop Pool feature enables  the  station  user to p rogram  CO Line,  
Loop,  and  Pool  Keys  using f lexib le button programming.  By default, this 
feature is disabled.
Administration Access 
Pro g ram mi ng  S te ps
1. Press the ADMIN ACCESS  flexible button (FLASH  50, Page A , 
Bu tton #18).  Th e f oll owing  me ssa ge  dis pl ays:
1. Press the ADMIN ACCESS  flexible button (FLASH  50, Page A , 
Bu tton #18).  Th e f oll owing  me ssa ge  dis pl ays:
2. Enter a 0 or 1 on the dial pad to enable/disable this feature.
[0] =  Disab le
[1] =  Ena ble
3. Press HOLD to save the entry. A confirmation  tone is  heard.
CO  LOOP  POO L  F LEX 0-1
DISA BLE D
AD MIN  ACCES S 0- 1
DISA BLE D 
						

							Page B Introduction 4-17
Des crip ti on
The  A dmi nis tr at i on A ccess  fe at ure  a ll ows a  st at i on t o acce ss  Dat ab ase  
Ad min ist r at ion.  Ea ch st at ion  can  be  ena ble d/ di sabl e d for  s yst em 
pr ogra mmi ng. By  de faul t,  fe at ure  i s di sa bl ed.
Page B Introduction
Pro g ram mi ng  S te ps
If the system is in the  programming mode,  continue using the program 
codes. If  starting to program  here, enter  the programming mode.
1. Press FLASH and  di al  [50 ].  Fle xib le  but t on #2 4  (Ne w R a nge)  is  l it  a nd 
the  f oll owing  me ssa ge  dis pla ys:
2. Enter a  valid  numbe r for the  station  rang e b eing p rogramme d.  If  one 
s ta ti on i s  bei ng p rogr amm ed,  ent er  t hat  numb er  t wic e,  e. g., [ 10 01 0 0].
3. Press HOLD to save the entry. A confirmation  tone is  heard  and the 
d is play  upd ate s.  Fle xi ble  bu tt on # 19  (P age  A ) i s  li t.
4 . Pr es s b utt on # 2 0.  The  di spl ay  updat e s t o r efl ec t p rogr amm ing  for  
Page B.
XX X  =  S ta t i o n  R a ng e   (100-131)
Statio n 100 a lway s ha s pr ogra mming  a ccess regardl ess o f th is settin g.
STAT ION  AT TRIBUT ES
SEL ECT  A  STATION   RA N GE
If HOL D is pre sse d wit hout e nte rin g a st ation  rang e, all  sta tion s 
(100-131) are selec ted .
XXX - XXX  PA GE   B
EN TE R  B U TTON   N UM BE R 
						

							4-18 Page  B I ntro ductio n
Des crip ti on
Range programming enables the programmer  to  change a  specific 
parameter or a few  parameters for a range of stations, leaving  intact the 
remaining data fields  not  requiring changes. Those data fields  continue 
to  operate with  the previously programmed data.
Whe n pr ogr ammi ng t he  P age  B f eat ur es , t he  fl exi ble  b utt ons  ar e 
mapp ed as fol lows :
Station Identification
Pro g ram mi ng  S te ps
1. Press the STATION ID flexible button (FLASH  50, Page  B, Butto n #1).
STATIO N
IDD AY CLASS OF
SERV ICENIGHT
CLASS O F SER VICESP E A K E R P H O N E
=1Q=2W=3E=4R
GR OUP
PIC KUPPAGING
ZONESCO LINE G ROU P
ACCESS
=5T=6Y=7U=8I
LC R  C LA S S
OF SERVICEOFF-H OOK
PREFERENCEBUTTO N
ASSIGNKEY
SET MO DE
=9O=10 P=11 A=12 S
VMID
TRANSLATIONDI SPL A Y
BUTTO NS
=13 D=14 F=15 G=16 H
CKTUPAGE
APAGE
B
=17 J=18 K=19 L=20 ;
PAGE
CNEX T
(FWD)NEX T
BA C K)NEW
RANGE
=21 Z=22 X=23 C=24 V
STAT ION  ID 0-8
KEYSET - SP24 B TN 
						

							Page B Introduction 4-19
2. Enter a valid number on the dial pad to identify type of  telephone:
[1]=DS S Console (Ref er to “St at ion  ID  for  DS S  /  DLS  Cons ole  wi th 
Map” for  details)
[6]=S LT w ithout Mes sage  Wait
[7]=S LT w ith Me ssa ge  Wa it (90 Vdc)
[006]= 24-Button Telep hone
[007]=12-Button Te lephon e
[008]=8-Button Telep hone
[009]=16-Button Te lephon e
[015]=S LA
[016]=L arg e D is pla y 30- Button Te le phone
3. Press HOLD to save the entry. A confirmation  tone is  heard  and the 
display updates.
Des crip ti on
Each  system port must  be  programmed to identify the type  of station 
that  operate on that port. Each  station type must be identified.  By 
def ault, all Key Telephone Boards (DTIB) defa ult to ID 006 (24- Button 
Digital Telephone), all  Single Line Boards  (SLIB)  default to ID  6.
Station ID  for DSS / DLS Console with Map
Pro g ram mi ng  S te ps
1. Dial [1] on  the   dial pa d.
2. Enter a  station numbe r to which th e D SS/D LS Console is  as socia te d.
3. Press HOLD to save the entry. A confirmation  tone is  heard  and the 
display updates.
X =1
XX X  =  S ta t i o n  R a ng e   (100-131)
W he n i den tifyi ng a stat ion as a DS S  / DL S con sol e, you  must also ent er 
t he  sta tion  numb er o f  the  ke y te le phon e t o whi ch th e D SS  / D LS  co ns ole  
i s a ssoci ated. To assoc iate a DSS c onsole with Stati on 100, the ent ry 
w ould  b e  1100 [H OLD].
STAT ION  ID 0-8
DSS  MA P  X  A 5S SOC  XXX 
						

							4-20 Page  B I ntro ductio n
MAP  #1 b y de faul t  has  al l  12  C O  Line s  and  all  3 2  St at ion s,  10 0–131. This 
pr ovid es  a d efa ult  l ayout  f or  a 1 2x 32  confi gur at ion.  St at i on/F ea tur e 
but tons  ar e  fl exi bl e a nd ca n be  chan ged  by t he  st at io n use r.  CO  L ine  
but tons  ar e  NO T cha nge abl e.
CO 1 CO 2 CO3 CO4
CO5
CO6CO 7 CO8
CO9 CO10 CO11 CO12
100 101
10210 3
10 4 10 5 10 6 1 07
10 8 1 09 11 0 1 11
11 2 11 3 11 4 1 15
11 6 11 7 11 8 1 19
12 0 12 1 12 2 1 23
124 125 126 127
12 8 12 9 13 0 1 31
Ca l l P a rk 430Ca l l  P a rk  431 E xt  P a ge RL S 
						

							Page B Introduction 4-21
MAP  #2 b y de fault has  32  Stations , 100–13 1.  A ll  b u tt o ns  ar e f le xib le  and  
can b e cha nged by  th e s ta tion us er. This ma p can  be dup licated  on 
anot her  D SS/ D LS con sol e a nd a ssi gne d t o t he  same  s ta ti on.
Stati on  D ay  Cl ass  of  Ser vi ce (CO S) 
Pro g ram mi ng  S te ps
1. Press the DAY COS  flexible button ( FL ASH  50, P ag e B, B utto n #2).
The  se ve n cla sse s  of s er vi ce a re :
COS  1  =  No   re st ri c t io ns
COS  2  =  Tabl e  A  gover ns
COS  3  =  Tabl e  B gove rns
COS  4  =  Tabl e  A  and  B gove rn
DAY  COS 1-7
1
100 101 102 103
104
10510 6
107
108
109 110
 111
11 2 11 3 11 4 1 15
116 117
11 8119
120 121
12 2123
124 125
12 6127
128 129
13 0131