Starplus Triad S System Programming Manual

							6-20 PC /  ACD  In terfa ce  Trace
PC / ACD Interface Trace
Pro g ram mi ng  S te ps
Pr es s F LASH and dia l [63]. The  fol lowi ng m es sage  di sp lays :
Des crip ti on
The PC/ACD Interface Trace feature is available with optional software. The  
PC/ACD Interface Trace feature provides  an event  trace output which is 
compatible with Discovery ACD  Repo rting  packa ge.  T he b uttons  on the 
digital telephone are defined as shown when entering  the PC/ACD  Event 
Trace feature programming area:
Enable  / Dis abl e
Pro g ram mi ng  S te ps
1. Press the DISABLE/ENABLE  flexible button ( FLASH 63, Butto n #1). 
The following  message displays:
2. Press the ENABLE/DISABLE  flexible button.
LED  O n =  YES  (En abl ed)
LED Off = NO (Disabled)
3. Press HOLD to save the entry. A confirmation  tone is  heard  and the 
display updates.
ACD  _ EV T  _ TR ACE   I/O  B AU D
NO 1 9600
ENAB LE /
DISABLETRACE P ORT
ASSIGNM ENT
=1Q=2W=3E=4R
ACD  _ EV T  _ TR ACE   I/O  B AU D
Y ES 1 96 00 
						

							PC / ACD Int erface Tra ce 6 -21
Des crip ti on
The  P C/ A CD  In te rf ac e  Tr ac e  pr ovid es  a s er ie s  of e ven ts  t rac e  out put  
which is compatible  with the Discovery ACD  Reporting  package. By 
def aul t,  th e P C /A CD  E vent  T ra c e i s  dis abl ed  (NO ).
Tr ac e  P o r t  A s s i g n m e n t
Pro g ram mi ng  S te ps
1. Press the TRACE PORT ASSIG NMENT flexible  button (F L ASH 6 3, 
Bu tton  #2) to determine the port to use for PC/ACD Interface Trace.
2 . Ent er  a  val id  numbe r  for  t he  PC / AC D Ev ent  Tr ac e  Por t  numb er :
[1] =  Port # 1  (MPB  On- Board RS -232-C )
[2] =  Port # 2  (On- Board Mode m)
[3] =  Port # 3  Se rial Inte rface  Unit  (SIU2)
[4] =  Port # 4  Se rial Inte rface  Unit  (SIU2)
The LCD  displays  the current baud rate based on  which  Port number 
is  as si gned  to  th e A CD  SM DR   Por t  numb er  (de fau lt  i s P or t  #1 ).
3. Press HOLD to save the entry. A confirmation  tone is  heard  and the 
display updates.
Des crip ti on
B y de fau l t , t he  tr ac e  po r t  as si gnmen t i s  se t  to   1.
Baud Rate Display
Pro g ram mi ng  S te ps
The PC/ACD Port Baud Rate  is programmed using  FLASH 15 baud  ra te  
assignments. The LCD displays the current baud rate based on which Port 
numbe r  is  as si gned  to  th e A CD  S MD R  P ort  nu mber .  The  fol low ing 
message displays:
ACD  _ EV T  _ TR ACE   I/O  B AU D
NO 1 9600
PORT BAUD
19600 
						

							6-22 PC /  ACD  In terfa ce  Trace
Des crip ti on
The  sy st em  can p rovi de  PC/ A CD  Repor t ing  out put  to  th e s ta ndar d 
RS232C  I/O ports  on  the MPB or the  optiona l S IU2  module con nector(s ). 
The baud rate  is displayed as 300,  1200, 2400, 4800, or 9600 baud. By 
def au l t,  th e P C /A CD  ba u d r at e  is  se t  to   96 0 0. 
						

							7
Uniform Call
Distribution (UCD)
This chapter provides the func tional steps nec essary to use the UCD
features with the STARPLUS Tr i ad -S System . To implement  the call
coverage desired, you  must  first enter the  Programming  Mode. 
						

							UCD Group  Program ming 7-3
UCD  Group Programming
Pro g ram mi ng  S te ps
1. Press FLASH and  di al [60]. The  following message displays:
2 . Ent er  t he  grou p numb er  (5 50 - 55 7) , t hen  pr ess  HO LD.
Des crip ti on
There can be eight UCD Groups of  no more  than eight stations  each. The 
UCD  Groups  use  a p ilot hunting  te chnique.  If the  pilot numb er is d iale d, 
the  a ssi gne d s tat i ons i n t hat  U CD  Group  ar e  se arche d f or  the  s tat i on 
which has been  in  an idle  condition for the  longest time  period.
Each  UCD Group may have  an assigned Alternate UCD Group, an 
Ov er flo w St at io n, a nd up  to  eight   st at ions  as  UCD  me mbe rs . T he  two 
sys te m RA N p ort s  (ta bl es)  may  al so b e r e fer ence d on  a p er  UC D Gr oup 
bas is . By de faul t , UCD  Gro up Ta ble s a re  em pty . The  but t ons on t he  dig it al  
te le phone  a re  de fin ed as shown when ent er i ng t he UCD  Gr oup(s) 
pr ogra mmi ng ar e a:
UCD ATTRIBUTES
SEL ECT  A  GROUP
ALTERNATE
UC D GR OUPUCD  OVER FLO W
ASSIGN
=1Q=2W=3E=4R
PR IM ARY
AG E N T S
=5T=6Y=7U=8I
PRIM AR Y
RA NSECOND ARY
RA N
=9O=10 P=11 A=12 S
=13 D=14 F=15 G=16 H
=17 J=18 K=19 L=20 ;
PR EVIOU S
GRO UPNEXT
GRO UPNEW
RANGE
=21 Z=22 X=23 C=24 V 
						

							7- 4 U C D Gr ou p  P r og ra m m i n g
Alt e rn a te  UCD  G ro up  A ss ig n me nt
Pro g ram mi ng  S te ps
1 . Pr es s t he  A LTE R NATE  UCD  GR O UP  fl exi bl e b utt on ( FLA SH 60, 
Bu tton #2).
2. Enter the  pilot number (550  to 557)  for desired Alternate UCD Group.
3. Press HOLD to save the entry. A confirmation  tone is  heard  and the 
display updates.
Deleting an Alternate UCD  Group
1. Press [#] three times.
2. Then press the HOLD  button.
Des crip ti on
An  Al te r nat e UC D Gr oup can be  pr ogr amme d so i f no s tat i on in a  gr oup is  
ava il abl e,  t he  alt e rna te  gr oup i s  checke d f or a n av ai lab le  st at i on. T his  
provid es  a w ay to cha in  or  link UC D G roup s together.
UCD Ove rf low Station Assignment
Pro g ram mi ng  S te ps
1. Press the OVERFLOW ASSIGN flexible  button (FLASH  60, Bu tton  #3).
2. Enter a station number to designate the UCD Groups Overflow 
Station.
3. Press HOLD to save the entry. A confirmation  tone is  heard  and the 
display updates.
Del eting  a n U CD  Ov er fl ow  Stati on
1. Press [#] three times.
2. Then press the HOLD  button.
UCD5XX  ALT ERNAT E  GROUP
XXX
UCD5XX   O VE RFLOW  STAT ION
XXX 
						

							UCD Group  Program ming 7-5
Des crip ti on
When an  Overflow Station is assigned, callers that remain in queue  for  a 
specified amount  of time  are routed  to  the assigned Overflow Station. 
The Overflow S ta tion MAY NOT  be one  of the UCD  Group s ta tions.  Only 
CO calls transferred to a  UCD  Group, overflow to the  Overflow  Station 
when  R AN  T abl es  ar e  ass igne d.
UCD Primary Age nt Assignments
Pro g ram mi ng  S te ps
1. Press the PRIMARY AGENT flexible  button (FLASH 6 0, Bu tton  #7). 
The following  message displays:
2. To add a  st at ion  as  a pr i mar y a gent  of  t he  UCD  group,  use  t he  di al 
pad as follows:
†Ent er  S SS  1  (SS S =  s ta ti on).
†Press the HOLD  button.
3. To de le te  a st at ion  from  bei ng a  pri mar y  age nt of  the  UCD  grou p,  use  
t he  di al  pad  as  fol lows :
†Ent er  S SS  0  (SS S =  s ta ti on).
†Press HOLD to save the entry. A confirmation  tone is  heard  and 
the  d isp lay  u pda te s.
4. To view pr im ar y a gent s  in  the  UC D gr oup,  pre ss  but ton  #7 .
Des crip ti on
The Primary  Agent Assignment feature allows the stations serving as 
primary  agents to be entered  into the  UCD group.  Up to 8 UCD Agents 
can b e entered  in to  a Group.
UCD5XX   PRIMARY  A GE NTS
XXX   XXX   XXX   XXX   XXX   XXX 
						

							7- 6 U C D Gr ou p  P r og ra m m i n g
UCD Primary RAN Assignments
Pro g ram mi ng  S te ps
1. Press the PRIMARY RAN flexible  button (FLASH  60, Button  #10).
2. Enter a  valid  numbe r (1-8) for the  de sire d RAN Announce ment Tab le  
or a (#) to remove the  entry.
3. Press HOLD to save the entry. A confirmation  tone is  heard  and the 
display updates.
Des crip ti on
A  Pri mar y Me ssa ge  Ann ounceme nt  may  be  as si gned  to  th e g roup.  T his  
mes sag e i s  the  fi r st  one  pr es ent ed  to  th e c a ll er .
Sec on dar y RA N
Pro g ram mi ng  S te ps
1 . Pr es s t he  SE CO NDARY  RAN fl exi bl e  but ton (FLASH 6 0, Bu tton  #11). 
The following  message displays:
2. Enter a  valid  numbe r (1-8) for the  de sire d RAN Announce ment Tab le  
or a (#) to remove the  entry.
3. Press HOLD to save the entry. A confirmation  tone is  heard  and the 
display updates.
Des crip ti on
A  Se condar y Me ssa ge  Ann ounceme nt  may  be  as si gned  to  th e g roup.  
This  announce ment ca n be  us ed  for  follow- up information  after the  
Pri mar y me ss age .
UCD5XX   PRIMARY  RA N 1-8
X
UCD5XX   S ECONDARY  RAN 1-8
X 
						

							UCD Time rs7-7
UCD  Time rs
Pro g ram mi ng  S te ps
Pre ss FLASH an d di al  [6 1]. The following message displays:
Des crip ti on
Si x t im er s f or U CD  oper at io n ar e  pro gra mmabl e  on a  sys te m-w ide  ba si s. 
The  UC D t im er s i ncl ude:  a  Ri ng  Ti mer , Me ss age  In te rv al  Ti mer ,  an 
Ov er flo w Ti mer , an  Aut o Wr ap- Up T ime r , a No/A nswe r Re cal l T ime r , and a  
No/Answer Retry Timer. Each timer is described in the following section
The buttons  on the  digital telephone are defined  as  shown  when 
enter i ng the  UCD  Ti me rs  pr ogra mmi ng a re a:
UCD Ring Time r
Pro g ram mi ng  S te ps
1 . Pr es s t he  R I NG T IM E R  fl exi bl e b utt on ( FLASH 61, But to n # 1). The  
following message displays:
2. Enter a valid number on the dial pad which corresponds to 
000-300 seconds.
3. Press HOLD to save the entry. A confirmation  tone is  heard  and the 
display updates.
UCD   TIMERS
EN TE R  B U TTON   N UM BE R
RIN G
TIMERMI T
TIM EROV E RF L OW
TIMERWRAP -UP
=1Q=2W=3E=4R
NO -AN SWER
REC AL LNO- ANSW ER
 RETR Y
=5T=6Y=7U=8I
R I NG 0 00- 30 0
06 0