Siemens Saturn Epabx Oc1e Dyad Digital Telephone User Instructions
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SATURN EPABX A30808-X5051-C150-l-B919 JR-DYAD User Instructions Issue 1, June 1985 , Table 14.00 Feature Access Codes and Button Labels (Continued) FEATURE ACCESS CODE BUTTON LABEL SPEED CALLING FEATURES (Continued) Speed Calling - Individual To store or change ....................................... To place a call .......................................... Speed Calling - Group Group1 ............................................... Group2.. ............................................. Group3 .................................................. Group 4.. ............................................. none SPEED IND SPEED GRP 1 SPEED GRP 2 . SPEED GRP 3 SPEED GRP 4 SPECIAL CALLING FEATURES On-Hook Dialing ........................................... none On Hook Dial ADDITIONAL FEATURES Least Cost Routing To access .............................................. To cancel callback ....................................... I-Use Indication ........................................... SMDR Account Codes ...................................... Call Tracing .............................................. Message Waiting To activate ............................................. To respond ............................................. To cancel sent message .................................. To cancel received message ............................... Mobile Authorization Codes ................... .1 ... 1: ........ Stop Hunt To activate ............................................. To cancel .............................................. Universal Night Answer All zones .............................................. Zone 1 ................................................ Zone 2................................: ............... Zone 3 ................................................ Zone 4.. .............................................. Voice Paging Access Zone 1 ................................................ Zone 2.. .............................................. Zone3 ................................................. Zone 4.. .............................................. Zone Combination ....................................... On-Hook Dialing Release, on/off-hook for headset use .................................... none (Note 3) ___ ___ none none none I-USE none none MSG SET MSG CALL BK none MSG CANCEL none none none UNA UNA ZONE 1 UNA ZONE 2 UNA ZONE 3 UNA ZONE 4 PAGE ZONE 1 PAGE ZONE 2 PAGE ZONE 3 PAGE ZONE 4 PAGE Hang Up Note 3: Special account code is dialed. . 14-6 (6 pages)
Siemens Practices Operation Series A30808-X5051-C120-l-B918 Issue 1. December 1984 Issued by Office Systems Group 5500 Broken Sound Boulevard N.W. Boca Raton, Florida 33431 (305) 994-8100 l Telex: 515052 Siemens Communication Systems, Inc. Printed in U.S.A.
Siemens Practices Operation Series A30808-X5051-C120-l-8918 Issue 1, December 1984 0 Siemens Communication Systems, inc., 1984 Ail rights reserved This material is Proprietary to Siemens Communication Systems, Inc. Any unauthorized reproduction, use or disclosure of this material, or any part there- of, is strictly prohibited. Siemens reserves the right to make changes in specifications at any time and without notice. The information furnished by Siemens in this material is believed to be accurate and reliable. However, no responsibility is assumed by Siemens for its use. SATURN@ is the registered trademark of Siemens Communication Systems, Inc. for this line of equipment.
SATURN EPABX A30808-X5051-C120-l-8918 Standard Station User Instructions Issue 1. December 1984 CONTENTS SECTION PAGE SECTION PAGE 1.00 INTRODUCI-ION .......................... l-l 1.01 General .............................. l-1 1.02 inside Calling ......................... l-l 1.03 Outside Calling ........................ l-l 1.04 Outside Calling During a Power Failure .... l-l 1.05 Discriminating Ringing .................. l-1 1.06 Call Progress Tones .................... l-l 2.00 CALL FORWARDING FEATURES. . . . . 2.01 Call Forwarding - All Calls . 2.02 Call Forwarding - Busy Lines 2.03 Call Forwarding - No Answer . . 2.04 Call Forwarding to Public Network 2.05 Call Forwarding - Secretarial . 2.06 Call Forwarding - Return . . . . . 2-1 2-1 2-1 . 2-1 . 2-2 2-2 2-2 3.00 CALL PICKUP FEATURES . . . . . . . . . . . . . . . 1 3-1 3.01 Call Pickup - Directed . 3-l 3.02 Call Pickup - Group. . . . . . 3-1 4.00 CALL QUEUING FEATURES ............... 4-1 4.01 internal Call Queuing - Callback ......... 4-l 4.02 Internal Call Queuing - Standby .......... 4-l 4.03 Outgoing Call Queuing - Callback ........ 4-l 4.04 Outgoing Call Queuing - Standby ........ 4-2 5.00 CONFERENCE FEATURES. ............ 5.01 Add-On Conference ................ 5.02 Meet-Me Conference ............... 5.03 Station Controlled Conference ........ LIST OF FIGURES LIST OF TABLES . . . 5-1 5-l . 5-l 5-l 6.00 HOLD FEATURES ........................ -6-l 6.01 Consultation Hold ..... ... .. ....... .6-l 6.02 Call Hold ... ... ........ ........... .6-l 6.03 Call Hold - Flip-Flop (Broker) ............ .6-l 6.04 Call Park ..... ... .. ....... ... .6-2 7.00 PRIVACY FEATURES ...................... .7-l 7.01 Executive Override ..................... .7-l 7.02 Executive Override - Automatic .......... .7-l 7.03 Do Not Disturb ........................ .7-l 8.00 SPEED CALLING FEATURES. .............. .8-l 8.01 Last Number Redial .................... .8-l 8.02 Speed Calling - Group ................. .8-l 8.03 Speed Calling - Individual .............. .8-l 9.00 ADDITIONAL FEATURES .................. .9-l 9.01 Call Transfer .......................... .9-t 9.02 Call Tracing .......................... .9-l 9.03 Least Cost Routing .................... .9-l 9.04 Message Waiting ...................... ,9-2 9.05 Mobile Authorization Codes .............. 9-2 9.06 SMDR Account Codes ................. .9-3 9.07 Stop Hunt. ........................... .9-3 9.08 Universal Night Answer - Zoned ......... .9-3 9.09 Voice Paging Access - Zoned and Area ... .9-3 FIGURE PAGE 1.00 Illustration of Industry Standard Telephones. l-2 TABLE PAGE 9.00 Feature Access Codes. . .9-4 9.01 Feature Instruction Guide . .9-5
SATURN EPABX Standard Station User Instructions SECTION 1 .OO 1.01 General. This document provides step-by-step instruc- tions for accessing SATURN Electronic Private Automatic Branch Exchange (EPABX) features from industry standard telephones: rotary dial telephones and Dual-Tone Multifre- quency (DTMF) telephones (refer to Figure 1.00). Most of the instructions provided in this document are of fea- tures that can be accessed by dialing an access code. Ac- cess codes can range from 0 to 9999. The leading digit of an access code may also be a I’ * ” or ‘Y.” Refer to Table 9.00 for a list of the feature access codes. An abbreviated Feature Instruction Guide is provided in the back of this document (refer to Table 9.01). The guide can be removed and used as a quick reference for activating the SATURN EPABX features. 1.02 inside Calling. To place a call to another extension, pick up the telephone handset, listen for dial tone, and dial the desired extension number. Dial tone must be heard before dialing can begin. If attendant assistance is required, dial “0” for attendants in general or dial the appropriate extension number for the desired attendant function. 1.03 Outside Calling. To place an outside call, pick up the handset, listen for dial tone, dial the appropriate trunk group or LCR access code (e.g., “9”), listen for dial tone again, and dial the desired directory number. Don’t forget to include the toll prefix (e.g., “1”) and/or area code (e.g., “305’7, if required. If outside calls are restricted from your telephone, attendant assistance can be obtained by dialing “0” for attendants in general or the appropriate extension number for the desired attendant function. 1.04 Outside Calling During a Power Failure. In the event of a commercial power failure in which normal telephone serv- ice is interrupted, users with failure transfer telephones may originate outside calls. To place an outside call during a power failure, pick up the handset, depress the power failure but- ton (if provided), listen for dial tone, and dial the outside number. 1.05 Discriminating Ringing. Several types of distinctive ring- ing patterns are provided so that you can distinguish between the different types of incoming calls. The ringing patterns are: a. One-burst ringing (normal ringing) - Identifies an in- coming call from another SATURN EPABX telephone. b. Two-burst ringing - Identifies an incoming “outside” call including attendant extended calls. c. Three-burst ringing - Identifies calls initiated by the fol- lowing: 1. Call Hold automatic recall 2. Call Transfer Security recall 3. Internal Call Queuing - Callback 4. Outgoing Call Queuing - Callback 5. Station Controlled Conference recall to conference master A30808-X5051-C120-1-5918 Issue 1, December 1984 INTRODUCTION 1.06 Call Progress Tones. The following call progress tones are used to inform you of the status of a call: a. b. C. d. e. f. 9. h. i. j. k. I. m. n. Busy Tone - Normal tone heard when a called party’s telephone is busy. Busy Override Injection Tone - Single bursts of tone heard 8 to 20 seconds apart AFTER an attendant or executive overrider has intruded on the call in progress. This tone continues for the entire time the attendant or executive overrider is present on your conversation. Busy Override Tone - Three short bursts of tone heard two seconds apart BEFORE an overriding attendant intrudes on a call in progress. Call Waiting Tone - One burst of tone heard when a SATURN EPABX telephone call is waiting to be an- swered or two bursts of tone heard when an outside trunk call is waiting to be answered on your telephone. This tone is repeated after 10 seconds if the waiting party is still present. Conference Tone - One burst of tone heard when a party is being added to a conference to which you are connected. Confirmation Tone -Three rapid bursts of tone indicat- ing the action taken by you has been accepted (e.g., activation of the Internal Call Queuing - Standby feature). Dial Tone - Normal tone heard indicating that dialing can begin. Executive Override Tone - One three-second burst of tone heard BEFORE an executive overrider intrudes on a call in progress. Expensive Facility Tone - One second burst of high pitch tone heard when the SATURN System selects a more expensive route for call routing via the Least Cost Routing (LCR) feature. Intercept Tone - A continuous alternating low and high pitch tone indicating an invalid or unauthorized feature code or extension number was dialed. Low Tone - Steady tone heard after receiving busy tone indicating successful activation of such features as Outgoing Call Queuing - Callback and Internal Call Queuing - Callback. Recall Dial Tone - Three rapid bursts of tone followed by dial tone indicating the action taken by you has been accepted and you can now dial additional digits (e.g., for transferring a call via the Call Transfer feature). Reorder Tone - Fast busy tone indicates a network blocking condition or the activation of a feature was not granted. Ringback Tone - Normal tone heard when a called party’s telephone is ringing. 1-l
SATURN EPABX Standard Station User Instructions A30808-X5051-C120-l-8918 Issue 1, December 1984 o. Route Advance Tone - One short burst of tone heard each time the SATURN System searches for an idle route via the LCR feature. p. Special Ringback Tone - A tone that sounds similar to normal ringback tone except for the distinctive low signal at the end of each tone cycle. Special ringback tone indicates you are in a waiting state for a busy tel- ephone and is heard during activation of the following features: internal Call Queuing - Standby, Outgoing Call Queuing - Standby, and Executive Override - Au- tomatic. Rotary Dial Telephone -Handset Hookswitch Pushbutton Tone Signaling Telephone ‘. . . . . ,..I Figure 1.00 illustration of Industry Standard Telephones 1-2 (2 pages)
SATURN EPABX A30808-X5051-C120-1-8918 Standard Station User Instructions Issue 1, December 1984 SECTION 2.00 CALL FORWARDING FEATURES 2.01 Call Forwarding - All Calls. This feature allows you to have all calls terminating at your extension, forwarded to another extension or to the attendant. a. To Forward All Incoming Calls: Pick up the handset. l Dial tone is heard. Dial the Call Forwarding -All Calls activation code. Dial the extension number to which you want all your calls forwarded. . Confirmation tone is heard indicating Call For- warding - All Calls is activated. NOTE: If intercept tone or reorder tone is heard, your call forwarding request was not granted. 4. Hang up. As a reminder that call forwarding is in effect, each time a call is forwarded, one short burst of ringing is heard from your telephone. The party at the forwarding-to extension is allowed to call your extension without being forwarded. Further, the party at the forwarding-to extension may transfer a call back to your ex- tension or leave a message waiting indication (if message waiting capability is provided). If a call is forwarded to a member of a hunt group that is busy, the system hunts for the first idle member in that hunt group. If no idle member is found, the forwarding station user can activate the Camp-On, Call Waiting, or Automatic Callback features. A station within a hunt group that has this feature in effect is skipped during hunting. If the station is called direct (not part of a hunt sequence) the call is forwarded as previ- ously described. You may continue to originate calls while Call Forwarding - All Calls is in effect. Automatic callbacks from the activation of features such as Internal Call Queuing - Callback and Out- going Call Queuing - Callback, and station recalls are not forwarded. b. To Cancel Call Forwarding - All Calls: 1. Pickup the handset. l Dial tone is heard. 2. Dial the call forwarding cancellation code. l Confirmation tone is heard indicating Call For- warding - All Calls is deactivated. 3. Hang up. 2.02 Call Forwarding - Busy Lines. This feature allows you to have all calls terminating at your extension, forwarded to another extension or to the attendant when your extension is busy. When your extension is idle, incoming calls are com- pleted as usual. a. To Activate Call Forwarding - Busy Lines: 1. Pick up the handset. 2. 3. Dial the Call Forwarding - Busy Lines activation code. Dial the extension number to which you want the calls forwarded. NOTE: l Confirmation tone is heard indicating Call For- warding - Busy Lines is activated. If intercept tone or reorder tone is heard, your call forwarding request was not granted. 4. Hang up. l Dial tone is heard. W’- ?n the Call Forwarding - Busy Lines feature is in effect, incoming calls will not wait (via activation of the Internal Call Queuing - Standby and lnteral Call Queueing - Callback fea- tures) on the associated line. If the forwarded-to telephone is busy, forwarded calls will wait at the forwarded-to telephone. If a call is forwarded to a member of a hunt group that is busy, the system hunts for the first idle member in that hunt group. If no idle member is found, the forwarding station user can activate the Camp-On, Call Waiting, or Automatic Callback features. A station within a hunt group that has this feature in effect is skipped during hunting. If the station is called direct (not part of a hunt sequence) the call is forwarded as previ- ously described. b. To Cancel Call Forwarding - Busy Lines: 1. Pick up the handset. l Dial tone is heard. 2. Dial the call forwarding cancellation code. l Confirmation tone is heard indicating Call Forwarding - Busy Lines is deactivated. 3. Hang up. 2.03 Call Forwarding - No Answer. This feature allows you to have all calls terminating at your telephone that are not answered within a predetermined period of time (three rings, nominal), forwarded to another telephone or to the attendant. When your telephone is busy, call forwarding does not occur and the usual station hunting, call waiting, and automatic call- back arrangements (if assigned) are applied. a. To Activate Call Forwarding - No Answer: 1. Pick up the handset. l Dial tone is heard. 2. Dial the Call Forwarding - No Answer activation code. 3. Dial the extension number to which you want to for- ward all your unanswered calls. l Confirmation tone is heard indicating Call For- warding - No Answer is activated. NOTE: If intercept tone or reorder tone is heard, your Call forwarding request was not granted. 4. Hang up. 2-l
SATURN EPABX Standard Station User Instructions A30808-X5051-C120-l-B918 Issue 1, December 1984 If a call is forwarded to a member of a circular or terminal hunt group that is busy, the system hunts for the first idle mem- ber in that hunt group. If no idle member is found and the Call Forwarding - No Answer feature is in effect, the forward- ing station continues to ring for another no answer interval. At the end of the time interval, the forwarding process is at- tempted again. If the Call Forwarding - All Calls or Call For- warding - Busy Lines feature is in effect, the forwarding station user can ac!ivate the Camp-On, Call Waiting, or Automatic Callback features. A station within the circular hunt group that has this feature in effect is skipped during hunting. If the sta- tion is called direct (not part of a hunt sequence) the call is forwarded as previously described. You may continue to originate calls while Call Forwarding - No Answer is in effect. Automatic callbacks from the activa- tion of features such as Outgoing Call Queuing - Callback and Internal Call Queuing - Callback, and station recalls are not forwarded. b. To Cancel Call Forwarding to Public Network: 1. Pick up the handset. l Dial tone is heard. 2. Dial the call forwarding cancellation code. l Confirmation tone is heard indicating Call For- warding to Public Network is deactivated. 3. Hang up. 2.05 Call Forwarding - Secretarial. This feature allows you to have all calls terminating at your extension, forwarded to a predetermined extension (assigned by data base management). a. To Forward All Incoming Calls to the Predetermined Extension: 1. Pick up the handset. b. To Cancel Call Forwarding - No Answer: 1. Pick up the handset. l Dial tone is heard. l Dial tone is heard. 2. Dial the Call Forwarding - Secretarial activation code. 2. Dial the call forwarding cancellation code. l Confirmation tone is heard indicating activation of the Call Forwarding - Secretarial feature. l Confirmation tone is heard indicating Call For- warding - No Answer is deactivated. NOTE: If intercept tone or reorder tone is heard, your call forwarding request was not granted. 3. Hang up. 3. Hang up. 2.04 Call Forwarding to Public Network. This feature allows you to have all calls terminating at your extension, forwarded to an outside telephone number. As a reminder that call forwarding is in effect, each time a call is forwarded, one short burst of ringing is heard from your telephone. a. To Forward All Incoming Calls: 1. Pick up the handset. l Dial tone is heard. 2. Dial the Call Forwarding to Public Network activa- tion code. 3. Dial the trunk group access code (e.g., “9” for out- side) and the outside number (e.g., 9948800). 0 After a short pause (approximately five se- conds), confirmation tone is heard indicating Call Forwarding to Public Network is activated. NOTES: If you’re using a DTMF telephone, you may expe- dite receiving confirmation tone by depressing the # key immediately after dialing the last digit of the outside number. The party at the forwarding-to extension is allowed to call your extension without being forwarded. Further, the party at the forwarding-to extension may transfer a call back to your ex- tension or leave a message waiting indication (if message waiting capability is provided). You may continue to originate calls while Call Forwarding - Secretarial is in effect. Automatic callbacks from the activa- tion of features such as Internal Call Queueing - Callback and Outgoing Call Queueing - Callback, and station recalls are not forwarded. b. To Cancel Forwarding of Your Calls: 1. Pick up the handset. l Dial tone is heard. 2. Dial the call forwarding cancellation code. If intercept tone or reorder tone is heard, your call forwarding request was not granted. 4. Hang up. As a reminder that call forwarding is in effect, each time a call is forwarded, one short burst of ringing is heard from your telephone. 0 Confirmation tone is heard indicating the for- warding of your calls has been cancelled. 3. Hang up. 2.06 Call Forwarding - Return. This feature allows you to transfer a forwarded-call to the extension that activated call forwarding. You may continue to originate calls while call forwarding is in effect. Automatic callbacks from the activation of features such as Outgoing Call Queuing - Callback and Internal Call Queuing - Callback, and station recalls are not forwarded. a. To Return a Forwarded-Call: 1. First, ask the connected party to wait. 2. Momentarily depress the hookswitch. ’ i .: 2-2
SATURN EPABX A30808-X5051-C120-1-5918 Standard Station User Instructions Issue 1. December 1984 3. NOTES: l Recall dial tone is heard. Dial the Call Forwarding - Return access code. l Ringback tone is heard. If busy tone is heard or the party does not answer. momentarily depress the hookswitch to return to the held party. When an outside party requests to be transferred to an extension and the extension is busy, you may invoke the Internal Call Queueing - Standby feature. This feature allows you to camp-on to the busy ex- tension and wait for the party to answer. 4. 5. If you desire to transfer the call before the called party answers (ringback tone must be heard), hang l The call is transferred to the called party. up the handset. The held party hears ringback tone and waits for the called party to answer. If the party being transferred is an “outside” party and the called party does not answer within a preset time (25 seconds, nominal), the call is automatically recalled to your telephone (three-burst ringing is .heard), if idle, otherwise to the attendant. To an- swer/return to the held call, pick up the handset. When the party at the forwarding station answers, announce the transfer. l Ringback tone is removed. Hang up. 2-3 (2-4 blank)
SATURN EPABX A30808-X5051-C120-l-8918 Standard Station User Instructions Issue 1, December 1984 SECTION 3.00 CALL PICKUP FEATURES 3.01 Call Pickup - Directed. This feature allows you to an- swer an incoming call that is ringing at another telephone. a. To Answer a Call Ringing at Another Telephone: 1. Pick up the handset. l Dial tone is heard. 2. Dial the Call Pickup - Directed feature access code. 3. Dial the extension number where the call is ringing. l Ringing ceases at the other telephone and you are automatically connected to the incoming call. 4. You may begin to talk. 3.02 Call Pickup - Group. This feature allows you to answer an incoming call that is ringing at another telephone within your pickup group. Your pickup group consists of a group of extensions for which any ringing telephone may be answered by any member in the pickup group. a. To Answer a Call Ringing at Another Telephone: 1. Pick up the handset. l Dial tone is heard. 2. Dial the Call Pickup - Group feature access code. l Ringing ceases at the other telephone and you are connected to the incoming call. 3. You may begin to talk. 3-l (3-2 blank)