Siemens Saturn Epabx Oc1e Dyad Digital Telephone User Instructions
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SATURN EPABX A30808-X5051-CllO-l-B919 Attendant Console General Description and Operating Instructions Issue 1, December 1984 n 23B ENTERING A SPECIAL ‘SMDR’ ACCOUNT CODE FOR A PARTICULAR INCOMING OR OUTGOING TRUNK CALL: INCOMING/OUTGOING TRUNK (1) (2) DIAL NEW ‘SMDR’ ACCOUNT CODE TO BE APPLIED TO CALL (3) DEPRESS APPROPRIATE CONSOLE KEY b TO CONTINUE NORMAL PROCESSING OF CALL AND APPLY THE DISPLAYED ‘SMDR 1) ACCOUNT CODE NUMBER TO CALL I - AiC/CiT/ jNl0i.i /n~n)n/n/nlnln(nlnlnjn/ / / ! / 1 1 ( 1 1 / / / 1 1 1 1 I 1 1 / 4clcid i44.i Iddddddqdddd I I I I I / l 1 I I I / / j I I I I I [ I SOURCE DESTINATION 0 0 L . . (Imtral display of incoming/outgoing trunk information) NOTES: (1) Optional key; also, if Intercept Tone is heard after depressing ACCT key, it indicates the connected call has no associated ‘SMDR’ Account. (2) Number displayed when dialed. ‘SMDR’ Account Codes are customer-defined via CMU procedures. (3) The ‘SMDR’ Account Code overlays the source field. 4-76
SATURN EPABX A30808-X5051-CllO-l-B919 Attendant Console General Description and Operating instructions Issue 1, December 1984 24 UPDATING THE DATE AND TIME DISPLAYED ON THE CALL INFORMATION DISPLAY: (1) (2) DIAL TIME PROGRAMMING DIAL THE INDICATED SEQUENCE “MMDDYYhhmm” TO EDIT ACCESS CODE ) THE DATE AND TIME FIELDS BEING DISPLAYED ON THE I DESTINATION SIDE OF THE CALL INFORMATION DISPLAY (3) DEPRESS ) RLS KEY Or DEPRESS ATT RLS KEY I 1 1 Di /IYlYI /hi h/ :im/mi 1 / ( ) / IMiMi IIDiDi /iYIYI /hi hi :imirn SOURCE 0 or DESTINATION 0 - Date Field selected 0 - Time Field selected NOTES: (1) Number displayed when dialed. Also, if after the Time Programming Access Code is dialed and the Call Information Display prompts “CLOCK BUSY”, retry later, if necessary since it indicates that the clock update mode is presently be- ing used. (2) MM = two digit month number; DD = two digit day number; YY = two digit year number; hh = two digit hour number; and mm = two digit minute number. Note that when updating the time field for either a 12 or 24-hour time plan, a 24-hour input time plan is used (refer to chart for valid entry codes). 24-HOUR CLOCK VALID ENTRY CODES 12-HOUR CLOCK 0000 to 0059 12:OO Midnite thru 1259 AM 0100 to 0159 1:00 AM thru 1:59 AM 0200to 0259 2:00 AM thru 259 AM 0300to 0359 3:00 AM thru 359 AM 0400 to 0459 4:00 AM thru 4:59 AM 0500to 0559 5:00 AM thru 5:59 AM 0600to 0659 6:00 AM thru 6:59 AM 0700 to 0759 7:00 AM thru 7:59 AM 0800 to 0859 8:00 AM thru 8:59 AM 0900 to 0959 9100 AM thru 9:59 AM 1000 to 1059 1O:OO AM thru 1059 AM 1100 to 1159 11100 AM thru 11:59 AM 1200 to 1259 12:00 Noon thru 12:59 PM 1300 to 1359 1:00 PM thru 1159 PM 1400 to 1459 2~00 PM thru 2:59 PM 1500 to 1559 3~00 PM thru 3:59 PM 1600 to 1659 4:00 PM thru 4:59 PM 1700 to 1759 5:00 PM thru 5:59 PM 1800 to 1859 6:00 PM thru 659 PM 1900 to 1959 7:00 PM thru 7:59 PM 2000to 2059 8:00 PM thru 8:59 PM 2100 to 2159 9:00 PM thru 9:59 PM 2200to 2259 10:00 PM thru lo:59 PM 2300 to 2359 11:00 PM thru 11:59 PM (3) Depressing a flashing INC, OPR, RCL, or ANS key performs the same in addition to connecting the next call for processing. function The date field (i.e.; MMDDYY) can be specifically selected (or reselected) by depressing the SRC key (represented by a steadily lit SOURCE indicator). The time field (i.e.; hhmm) can be specifically selected (or reselected) by depressing the DEST key (represented by a steadily lit DESTINATION indicator). 4-77
SATURN EPABX A30808-X5051-CilO-l-6919 Attendant Console General Description and Operating Instructions Issue 1, December 1984 25 DISPLAYING MINOR ALARM CONDITIONS ON THE CALL INFORMATION DISPLAY: / A”:; I 1~1 1 , DEPRESS MIN ALM KEY WHEN CONSOLE IS IDLE ) IA”:aI A% , ~ (MINOR ALARM INDICATION) i I 0 (1) 0 (OPTIONAL) (2) ’ b RECORD MINOR ALARM CONDITION AS DISPLAYED (3) DEPRESS RLS KEY ) OR ATT RLS KEY I I I I I ! III I II I I I Ii /I Ill ! I I I I I / / I II I i / / I / / / I SOURCE 0 DESTINATION 4 0 Refer to SATURN II or III EPABX Maintenance and Trouble shooting practice for minor alarm displays. NOTES: (1) If the MIN ALM indicator remains steadily lit, it indicates additional minor alarm condition(s) to be displayed. (2) If the LED in the MIN ALM key remains steadily lit, it indicates that an additional minor alarm condition still exists aside from the minor alarm condition being shown in the Call Information Display. Redepress the MIN ALM key until all minor alarm conditions are displayed and the LED in the MIN ALM key is extinguished. (3) Depressing a flashing INC, OPR, RCL, or ANS key performs the same function in addition to connecting the next call for processing. Also, if the attendant depress- es either of these keys before all the minor alarm conditions have been displayed, the LED in the MIN ALM key is extinguished and the MIN ALM indicator remains steadily lit. 4-78
SATURN EPABX Attendant Console General Description and Operating Instructions A30808-X5051-CllO-l-B919 Issue 1, December 1984 26 TRUNK TESTING: (1) DIAL THE TWO-DIGIT TRUNK GROUP DIAL DIRECT TRUNK ACCESS CODE b NO. (00-31) FOLLOWED BY THE WHEN CONSOLE IS IDLE TWO-DIGIT TRUNK CIRCUIT NO. (00-99) ~~~1 I-~-~ I (2) (3) (4) -.- ) CO DIAL TONE or BUSY TONE or INTERCEPT IS HEARD IS HEARD TONE IS HEARD I I f I I I / IO/U/T1 IX X/XIX X X!X X In n IIn rr I I I I I I ! I I / Ii I j /I I1 I I 1 1 IoiulTI Jx/Mxl44x! I /HulsIy/ I I I / I I / / ! I I I ! j ! I I SOURCE 0 DESTINATION 8 NOTES: (J) Number displayed when dialed. (2) Idle state indication. (3) Busy state indication. (4) Invalid or unassigned digits; check dialed numbers for accuracy and retry. This procedure can also be used to access a particular trunk directly with or without a source party present. 4-79
SATURN EPABX A30808-X5051-CllO-l-6919 Attendant Console General Description and Operating Instructions Issue 1, December 1984 27A ESTABLISHING AN ATTENDANT-CONTROLLED CONFERENCE (SOURCE PARTY NOT PRESENT): (PROCEDURE) I (2) I (1) UPON ANSWER BY THE CALLED PARTY / DIAL NUMBER OF ) ANDAFTERANNOUNCING THECONFERENCE, ) / DESIRED CONFEREE DEPRESS THE APPLICABLE CONF(X) KEY ! I (3) DEPRESS ATT RLS KEY (4) REPEATABOVEPROCEDURE (3) FOR ADDITIONAL PARTY(IES) TO DEPRESS ) BE ADDED TO CONFERENCE ) ATT RLS KEY ’ A! T/ T/ -1CjO/ NI F/ / E/N1 T/ E/ RI El Di / / / I / / 1 / 1 i X/Xi XI X-XIX/ X! XI /X/X! XiXl X ’ I I I SOURCE DESTINATION 0 0 - (Conferee information) - (Prompted. when adding a conferee) NOTES: (1) Number displayed when dialed. (2) When initially establishing an attendant-controlled conference, CONF(X) key used must be idle (e.g.; extinguished). When adding a party to an existing attendant- controlled conference, related CONF(X) key is winking. (3) Depressing a flashing INC, OPR, RCL or ANS key performs the same function in addition to connecting the next call for processing. (4) Up to seven parties can be connected to an attendant-controlled conference circuit. 4-80
SATURN EPABX Attendant Console General Description and Operating Instructions 275 ESTABLISHING AN ATTENDANT-CONTROLLED CONFERENCE (SOURCE PARTY PRESENT): (1) DIAL NUMBER (PROCEDURE) (2) UPON ANSWER BY THE CALLED PARTY AND AFTER ANNOUNCING , ~ISRCEI; THE CONFERENCE, DEPRESS THE APPLICABLE CONF KEY I (3) REPEATABOVE PROCEDURE (4) FOR ADDITIONAL PARTY(IES) TO b DEPRESS BE ADDED TO CONFERENCE ATT RLS KEY I i I lA~T~T/-~clOiN!Fi lE~N/T/EiR/E~DI / / 1 j / j / 1 / IX/X~XjXlXiXlXlX~ /x/x/xixix I I I SOURCE DESTINATION 0 0 I (Conferee information) a conferee) adding NOTES: (1) Number displayed when dialed. (2) When initially establishing an attendant-controlled conference, CONF key used must be idle (e.g.; extinguished). When adding a party to an existing attendant- controlled conference, related CONF key is winking. (3) Up to seven parties can be connected to an attendant-controlled conference circuit. (4) Depressing a flashing INC, OPR, RCL or ANS key performs the same function in addition to connecting the next call for processing. 4-81
SATURN EPABX Attendant Console General Description and Operating Instructions A30808-X5051-CllO-l-B919 Issue 1, December 1984 28 EXTENDING AN ANSWERED CALL TO A M.EET-ME CONFERENCE BRIDGE: (1) (2) DIAL MEET-ME CONFERENCE ACCESS CODE / X/X/X! /xix~x/x/x~xIx/x~ ~x~x(x~xIx~x~x/ IM~E~EIT~-/M/EI j !E!N~T!E~R~E~D~ /nln ’ I SOURCE DESTINATION 0 0 (Meet-me conference number) 1 NOTES: (1) Number displayed when dialed. (2) If the Call Information Display prompts “MEET-ME FULL” or “MEET-ME DISAL- LOW”, and NAK tone is returned, the conference bridge is either full or not al- lowed at the moment; retry later. (3) Depressing a flashing INC, OPR, RCL or ANS key performs the same function in addition to connecting the next call for processing. Meet-me conference is a prearranged conference call whereby station users dial a special access code at a specific time to be connected to the conference circuit. 4-82
SATURN EPABX Attendant Console General Description and Operating Instructions A30808-X5051-CllO-l-B919 Issue 1, December 1984 29 EXCLUDING CLASS OF CALLS TO A CONSOLE VIA EXCLUSION KEY(S): DEPRESS THE EXE-OPR, EXC-INC, OR EXC-RCL KEY WHEN THE CONSOLE IS IDLE b (1) (2) (3) (4) (5) I I /OipI-inin i 1 lR!C-I / n/t-IX1 / 1 IINI-Inin 1 j / 1 / lNiO!V 11iOi I /41:14j51 I L EXCLUSION INDICATION DESTINATION @ NOTES: To cancel the exclusion for a particular call-type, perform the reverse operation. This reverse oper- ation will extinguish the internal LED indicator of the particular call-type exclusion key. After activating the exclusion key, an “X” will be prompted after the call waiting condition for the call- type on the Call Information Display. Call Information Display, as follows: (1) Number of operator-type calls waiting for service (2) Number of recalls waiting for service (3)Number of incoming-type calls waiting for service (4) Present date (5)Present time 4-83 (4-84 blank)
Siemens Practices A30808-X5051-E120-l-B919 System Engineering Issue 1, December 1984 SATURN@ EPABX OCIE CUSTOMER MEMORY UPDATE PROCEDURES ‘. Issued by Office Systems Group 5500 Broken Sound Boulevard N.W. Boca Raton, Florida 33431 (305) 994-8100 l Telex: 515052 Siemens Communication Systems, Inc. Printed in U.S.A.
SATURN EPABX A30808-X5051-E120-l-B919 - CMU Procedures Issue 1, December 1984 CONTENTS SECTION PAGE 1.00 INTRODUCTION ......................... .1-l 1.01 Purpose .............................. l-l 1.02 Scope ............................. ..I- 1 2.00 THE SATURN SYSTEM. ................... .2-l 2.01 General ............................. .2-l 2.02 Customer Memory Update Procedures .... .2-l 2.03 Siemens Customer Support Services ..... .2-l 3.00 REFERENCE DATA ....................... .3-l 3.01 Requirements ........................ .3-l 3.02 Siemens SATURN Practices ............ .3-l 3.03 Timers .............................. .3-l 3.04 Access Levels and Security Keys ........ .3-l 4.00 PREPARATION .......................... .4-l 4.01 4.02 4.03 4.04 4.05 4.06 4.07 Reference Items .............. Data Entry Terminal ........... Security Key Data. ............ Data Base Preparation Tables ... Site Configuration Documentation Local Entry of Data. ........... Remote Entry of Data. ......... . . . 4-1 . . 4-1 . . 4-l . . 4-1 . . . 4-1 . 4-1 4-1 LIST OF FIGURES FIGURE PAGE 5.00 Initial System Prompt for Password . . . . . . . . .5-l 5.01 System Response to Proper Password . . . . . . . . .5-l 5.02 Example of Plain English Prompt . . . . . . . . . . .5-l 5.03 Example of Help File - Without Parameter Variables. . . . . . . . . .5-l 5.04 Example of Help File - With Parameter Variables . . . . . . . . . .5-3 5.05 Error Message Example - Invalid Password. . . . .5-4 5.06 Error Message Example - Invalid Action Specified. . . . . . . . . . . . . . . . .5-4 5.07 Error Message Example - Invalid Command Name . . . . . . . . . . . . . .5-4 5.08 Initial Prompt with System-Level Designators . .5-4 SECTION PAGE 5.00 IMPLEMENTATION . . . . . . . . . . . . . . . . . . . . . . . .5-l 5.01 5.02 -5.03 5.04 5.05 5.06 5.07 5.08 5.09 5.10 User Information .................... Service Terminal Functions ........... Accessing the System ............... Prompting ......................... Actions and Commands .............. System Help File ................... Inputting Changes .................. User Shortcuts ..................... Error Messages .................... Input Examples. .................... .5-l .5-l . .5-l .5-l .5-i . .5-l . .5-4 . .5-4 . .5-4 . .5-4 Appendix A. Glossary of CMU Procedure Terms . . .A-1 Appendix B. Procedures for Logon and Logoff and Examples of CMU Input . . . . . . . . . . . . B-l Appendix C. Customer Memory Update Procedure Cross-Reberence - By Title. . . . . . . . . . C-l Appendix D. Customer Memory Update Procedure Cross-Reference - By Command . . . . . D-l Appendix E. Customer Memory Update Procedures . E-l LIST OF TABLES TABLE PAGE 1.00 Mnemonics Used in This Practice . . . l-l 5.00 Service Terminal Functions. . . . . . . . .5-2 5.01 Actions for CMU Procedures. . . . . . . . . .5-2 5.02 Error Messages and Recommended User Action .5-3