NEC Neax 2400 Ipx Feature Programming Manual
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NEAX2400 IPX Feature Programming ManualPage 658NDA-24297, Issue 1 S-7 Station Hunting - Circular FCCS Programming (cont’d) STEP 2:ASHCN- This data must be assigned to the NCN. Assign the Circular Hunt Group using Telephone Number. UGN: User Group Number TELN: Telephone Number in the Circular Hunt Group First TELN: First assigned Telephone Number SECRETARY TELN: Secretary Telephone Number STEP 3:APHNN- Assign Phantom Telephone Number (PHTELN) to each Circular Hunt Station UGN: User Group Number TELN: Telephone Number of the Circular Hunt Group PH: Phantom Number mode 0 = Used individually 1 = Used as the pilot number (for station hunting) PHTELN: Phantom Telephone Number Note 2 Note 1: When using ASYDL or ASYDN to program an FCCS feature, the basic programming of ASYD is required in addition to ASYDL or ASYDN. Note 2:Multiple PHTELNs (maximum of 16) can be assigned per TELN. Select whether to use each PHTELN for station hunt or not by the“PH”parameter.
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NEAX2400 IPX Feature Programming Manual NDA-24297, Issue 1Page 659 Station Hunting - Secretarial S-8 S-8 Station Hunting - Secretarial General Description This feature allows calls to a Hunt group to forward to a secretarial station when all the stations in the group are busy. Operating Procedure No manual operation is required. Service Conditions 1. When all stations within a Hunt group are busy, the incoming call is routed to the station programmed as the Secretarial Station. 2. If the Secretarial station is busy, the caller will hear a busy tone. 3. The maximum number of stations per Hunt group is 100. 4. A maximum of 255 Hunt groups can be overflowed to a Secretarial station. 5. There is no limit on the number of Hunt groups per system. 6. If a Hunt station has set CALL FORWARDING-ALL CALLS [C-5] or DO NOT DISTURB [D-21D], calls to the group will bypass the station. 7. Recalls from CALL BACK [C-1] and OUTGOING TRUNK QUEUING [O-2] will not hunt. 8. The terminating sequence of service features to a station is as follows: CALL FORWARDING - ALL CALLS [C-5] CALL FORWARDING - BUSY LINE [C-2] STATION HUNTING [S-7, S-8, S-9] CALL WAITING - ORIGINATING [C-31] CALL WAITING - TERMINATING [C-12] 9. This feature can be set on a node basis even in the use of telephone number. In other words, a Secretarial position can be assigned to a group for STATION HUNTING - TERMINAL [S-9] or STATION HUNTING - CIRCULAR [S-7], that is available on the Local Data Memory (LDM). If this is the case, the conditions are as follows: a.) A Secretarial Station for this feature must be assigned by the telephone number. b.) A Hunt Group (both Terminal or Circular) can have one Secretarial Station only (2 or more cannot be assigned per group). c.) Multiple Hunt Groups can share a common Secretarial Station. d.) A maximum of 4,096 Hunt Groups can have a Secretarial Station respectively per node. 10. The maximum number of Secretarial Stations in the FCCS network is 4,000. 11. Only the telephone number is allowable for the station assignment of this feature when activating via FCCS link. 12. A Hunt Group (Terminal, Circular) may have one Secretarial Station. 13. The Secretarial Station can be shared with the multiple Hunt Groups. 14. A maximum of 4,096 Hunt Groups have a secretarial station. Interactions 1. Secretaries are not counted as one of the 100 allowed stations per group. 2. STATION MESSAGE DETAIL RECORDING [S-10]: The number recorded is the telephone number where the call actually terminates.
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NEAX2400 IPX Feature Programming ManualPage 660NDA-24297, Issue 1 S-8 Station Hunting - Secretarial Programming See STATION HUNTING-CIRCULAR[S-7]and STATION HUNTING-TERMINAL[S-9].These two types of station hunting use secretaries. FCCS Programming This data setting describes only the additional or replacement commands used to activate FCCS services. When used as an FCCS feature, these commands replace the non-network commands (for example, AAED is replaced by AAEDN). Note that the data setting for FCCS service varies depending on the node. Note STEP 1:ASYDN- These data must be assigned to the NCN. System Data 1, Index 69, b5: Hunting Group when transferred party is busy (Station Hunting after Call Forwarding - Busy Line): 0 = Hunt in Transferring Party’s Group 1 = Hunt in Transferred Party’s Group STEP 2:ASHPN- These data must be assigned to the NCN. Assign the Hunt Group using Telephone Number. UGN: User Group Number 1st TELN: Telephone Number of the pilot station TELN: Telephone Number in Hunting Group SECRETARY TELN: Telephone Number of Secretary Station Note:When using ASYDL or ASYDN to program an FCCS feature, the basic programming of ASYD is required in addition to ASYDL or ASYDN.
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NEAX2400 IPX Feature Programming Manual NDA-24297, Issue 1Page 661 Station Hunting - Terminal S-9 S-9 Station Hunting - Terminal General Description This feature enables calls placed to busy stations, other than Pilot stations of a Hunt group, to receive a busy tone rather than proceed through the normal hunting process. However, if the call is placed to the busy Pilot station of a Hunt group, station hunting will proceed as usual. Operating Procedure No manual operation is required. Service Conditions 1. If all lines in a Hunt group are busy, the caller will receive a busy tone. 2. The maximum number of stations per group is 100. 3. If a station within the Hunt group has set CALL FORWARDING ALL CALLS [C-5], the system will bypass that station and continue in hunt order. 4. There is no limit to the number of groups per system. 5. CALL FORWARDING - BUSY LINE [C-2] and ALL CALLS [C-5] are activated first, rather than STATION HUNTING, if the pilot station has this feature set. 6. The terminating sequence of service features to a station is as follows: CALL FORWARDING - ALL CALLS [C-5] CALL FORWARDING - BUSY LINE [C-2] STATION HUNTING [S-7, S-8, S-9] CALL WAITING - ORIGINATING [C-31] CALL WAITING - TERMINATING [C-12] 7. Only calls to the pilot number will cause the hunting sequence to operate. Calls to busy stations, other than the pilot number, will receive a busy tone. 8. If a phantom number is assigned to the pilot number, hunting may or may not occur by the system data setting, when the phantom number is dialed. 9. Recall from CALL BACK [C-1] and OUTGOING TRUNK QUEUING [O-2] will not hunt. 10. This feature will be activated whenever the pilot number is dialed or terminated under the following conditions: a.) Dialed from a station, b.) Dialed from ATTENDANT CONSOLE [A-3], c.) Dialed from DID [D-8], d.) Dialed from TIE LINE [T-3], e.) Terminated by DIT [D-7], f.) Terminated by HOT LINE [H-1], g.) Terminated by OFF-HOOK ALARM [O-6], h.) Terminated by PRIORITY CALL [P-9]. 11. This feature can be programmed on a node basis even in the use of telephone numbers. In other words, the feature became available via the data written on the Local Data Memory (LDM), not only on the Data Memory (DM) or the Network Data Memory (NDM). If this is the case, the conditions are as follows: a.) The feature is to be programmed by using the telephone number of each station. b.) A hunting group can be configured by a maximum of 100 stations. c.) There is no limitation to the number of Circular Hunt groups per node.
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NEAX2400 IPX Feature Programming ManualPage 662NDA-24297, Issue 1 S-9 Station Hunting - Terminal Service Conditions (cont’d) d.) A station can belong to one hunting group only; it cannot belong to another group including that for STATION HUNTING - CIRCULAR [S-7] or UNIFORM CALL DISTRIBUTION (UCD) [U-1]. e.) When all stations to be hunted are busy, the incoming call is forwarded finally to the Secretarial Station. However, when the station is not assigned or is also busy, busy tone is provided to the caller. f.) A station, which has already been a member of an existing hunting group by the Physical Station Number (referred to below as the“feature via DM”), can also be a member of the additional hunting group by the telephone number (referred to below as the“feature via LDM”). g.) Station Hunt groups via DM and groups via LDM cannot coexist in a system. h.) The“feature via LDM”cannot be used via FCCS, even though telephone numbers are used. i.) A Phantom Telephone Number assigned the telephone number for a pilot station, can also be a pilot number via the APHNL command setting (see Interactions). 12. An ISDN terminal cannot hunt. 13. A station within a Circular Hunt Group may deny hunting function for an incoming call originated from a station (including PS and ATT). Service Condition are as follows: a.) Incoming trunk call (including C.O./ISDN line) is not available. b.) When CALL FORWARDING - DON’T ANSWER or CALL FORWARDING - BUSY LINE is set to a station within Circular Hunt Group, a call to the pilot station is forwarded according to their service condition. c.) Assign ASYD System Data 1, Index 439, bit 7=1, and allow SFI 181 of a station which denies hunting function. 14. This feature may be activated via FCCS. 15. The maximum number of Secretarial Stations in the FCCS network is 4,096. 16. When activating this feature via FCCS, the maximum number of stations per group is 100. 17. When activating this feature via FCCS, only the telephone number is allowable for the station assignment of this feature. 18. When activating this feature via FCCS, the station which has already been assigned as the pilot station of a Hunt Group-Terminal, the UCD controlling station, or a station of Circular Hunt Group cannot be assigned to the other Hunt Group-Terminal. 19. When using the FCH card: a.) Stations in four different nodes can be assigned to a Hunt Group.
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NEAX2400 IPX Feature Programming Manual NDA-24297, Issue 1Page 663 Station Hunting - Terminal S-9 Service Conditions (cont’d) b.) When stations belonging to different nodes are assigned to a Hunt group, the station hunt may not be activated in assigned order if the stations are not assigned in continuous order within a node. First, the call is shifted to the station within the node of the Pilot station even though it is not in consecutive order (in the node, station hunt is activated in assigned order). After all the stations in the node are hunted, the station hunt is shifted to the next assigned station and the stations in the node are hunted in assigned order. The station hunt continues in this way until the idle station is found. See the following figure. 20. The number of the Hunt Group is unlimited. 21. When all the stations in a Hunt Group are busy: a.) If a call is directed to a station belonging to a group that has no Secretarial Station, the caller will hear busy tone. b.) If a call is directed to a station belonging to a group that has a Secretarial Station, the call will be forwarded to the Secretarial Station. However, the caller will hear busy tone when the Secretarial Station is also busy. 22. When the telephone number and Physical Station Number assigned to a pilot station are identical, priority is attached to STATION HUNTING - TERMINAL via FCCS. 23. The incoming call terminated through FCCS link to the Station Hunt group, which is programmed by the Physical Station Number, is not hunted. 24. When CALL FORWARDING - ALL CALLS [C-5] has been set to the pilot station, a call directed to the pilot station is forwarded to the designated station. 25. When activating this feature via the FCCS network, when an incoming call to a pilot station is forwarded by CALL FORWARDING - BUSY LINE [C-2] and the forwarded party (also a member of another hunting group) is also busy, the resultant hunt target can be designated from the forwarding side group or the forwarded side group. This can be specified by the ASYDN command. Refer to Programming for further information. 26. Phantom telephone number (PHTELN) can also be assigned to each telephone number (a maximum of 16 PHTELNs per TELN, TELNs + PHTELNS in total equal 60,000 or less). The assigned PHTELN may or may not be the pilot number by the APHNN command setting. See details in Interactions. Example: Station No. 1 is the pilot station. When the call encounters busy, the call is hunted in order of No. 3, No. 4 (hunted in the node of the pilot station) to No. 2, No. 6, No. 8 (hunted in the node C that accommodates the next station in assigned order) to No. 5, No. 7. Node A Node BNode C Note:Numbers under the stations show the assigned order. No.1 No.3 No.4 No.5 No.7 No.2 No.6 No.8 Pilot Station
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NEAX2400 IPX Feature Programming ManualPage 664NDA-24297, Issue 1 S-9 Station Hunting - Terminal Service Conditions (cont’d) 27. STATION HUNTING - TERMINAL can be programmed on a node basis even in the use of telephone numbers. In other words, the feature became available via the data written on the Local Data Memory (LDM), not only on the Data Memory (DM) or the Network Data Memory (NDM). If this is the case, conditions are as follows: a.) The feature is to be programmed by using the telephone number (TELN) of each station. b.) A hunting group can be configured by a maximum of 100 stations. c.) There is no limitation to the number of hunting groups per node. d.) A station can belong to one hunting group only. A station cannot belong to another group including that for STATION HUNTING - CIRCULAR [S-7] or UNIFORM CALL DISTRIBUTION (UCD) [U-1]. e.) When all stations to be hunted are busy, the incoming call is forwarded finally to the Secretarial Station. However, when the Station is not assigned or is also in the busy state, a busy tone is provided to the caller. f.) A station, already a member of an existing hunting group by Physical Station Number (referred to below as the“feature via DM”), can also be a member of the additional hunting group by telephone number (referred to below as the“feature via LDM”). g.) The“feature via LDM”, though using the telephone numbers, cannot be used together with that via FCCS. h.) When Physical Station Number and telephone number assigned to a pilot station are identical, the “feature via LDM”takes priority over the“feature via DM”. i.) A Phantom telephone number, assigned to the telephone number for a pilot station, can also be a pilot number via the APHNL command setting. See details in Interactions. 28. When activating this feature via the FCCS network, when CALL FORWARDING - BUSY LINE [C-2] has been set to the pilot station, the service priority (CALL FORWARDING - BUSY LINE or Station Hunting) can be determined by the ASFC command. 29. When activating this feature via the FCCS network, when CALL FORWARDING - BUSY LINE [C-2] or CALL FORWARDING - ALL CALLS [C-5] has been set to a member station and the station is busy, the station is skipped. 30. When activating this feature via the FCCS network, CALL FORWARDING - DON’T ANSWER [C-3], will respond to both pilot and non-pilot stations. 31. When activating this feature via the FCCS network, calling back for CALL BACK [C-1] or CALL HOLD [C-6] is not hunted. 32. Hot Line station can be assigned to a station of the Hunting Group activated via FCCS link. 33. A Station Hunting - Terminal group may accommodate members from four different Fusion Point Codes. Interactions 1. 255 secretaries are allowed for the system. Each time a secretary is assigned to a group, one of the 255 secretarial positions is expended, regardless of whether or not it is one secretary for multiple groups or different secretaries for multiple groups. 2. Secretaries are not counted as one of the 100 allowed stations per group. 3. The stations in the Station Hunting group must first be programmed with the ASDT command. 4. CALL FORWARDING-ALL CALLS [C-5]: If Station A, assigned to a Hunt group and not the Pilot station, activates CALL FORWARDING-ALL CALLS to Station B: a.) A direct call to Station A is forwarded to Station B. b.) Calls placed to the STATION HUNTING-TERMINAL group will bypass Station A.
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NEAX2400 IPX Feature Programming Manual NDA-24297, Issue 1Page 665 Station Hunting - Terminal S-9 Interactions (cont’d) c.) When hunting occurs, if Station A is the only idle station in the hunting pattern, a busy tone is returned to the calling party. d.) During a Call Forward-Override call from Station B to Station A, if station A is idle, Station A will ring. If Station A is busy, the call will not hunt. e.) If the Pilot sets CALL FORWARDING-ALL CALLS [C-5] to Station B: During a Call Forward- Override call from Station B to the Pilot, if the Pilot station is idle, the Pilot will ring. If the Pilot station is busy, the call will hunt. 5. CALL FORWARDING-BUSY LINE/DON’T ANSWER [C-2, 3]: If Station A is in a STATION HUNTING-TERMINAL group and not the Pilot station, it will activate CALL FORWARDING-BUSY LINE/DON’T ANSWER to Station B: a.) Any call to Station A will respond to CALL FORWARDING-DON’T ANSWER [C-3]. b.) A direct call to Station A will respond to CALL FORWARDING-BUSY LINE [C-2]. c.) A call to the STATION HUNTING-TERMINAL group will bypass Station A if that station is both busy and has set CALL FORWARDING-BUSY LINE [C-2]. The next station in the group will ring. d.) A CALL FORWARDING-OVERRIDE call from Station B to Station A will not hunt if Station A is busy. Call to Station A will forward to Station B Call to Pilot Call to Pilot bypasses Station A, rings Station in Hunt Group Busy Station Idle Station Ringing Station Phantom StationSecretaryAvailable Other Hunt GroupRinging Hunt PhantomPilot Station AStation A, Call Forward- All to Station B, is idleStation B
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NEAX2400 IPX Feature Programming ManualPage 666NDA-24297, Issue 1 S-9 Station Hunting - Terminal Interactions (cont’d) e.) If the Pilot sets CALL FORWARDING-BUSY LINE [C-2] to Station B: During a Call Forward- Override call from Station B to the Pilot, if the Pilot station is idle, the Pilot will ring. If the Pilot station is busy, the call will hunt. 6. STATION MESSAGE DETAIL RECORDING [S-10]: The number recorded is the telephone number where the call actually terminates. 7. STATION HUNTING-CIRCULAR supersedes the ATTENDANT CAMP-ON WITH TONE INDICATION [A-1] and CALL WAITING-TERMINATING [C-12] features. 8. When using a Phantom Telephone Number (PHTELN) for the pilot station, consider the following: Whether to use the PHTELN to start the station hunt or not can be selected by the command APHNL. When using the PHTELN, assign“1”in the PH parameter. If not, assign“0”. When PH = 1: Station hunt starts by dialing either the pilot station number (telephone number) or its Phantom Telephone Number. Both numbers can be the pilot number. Ringing Call to Station A will forward to Station B Call to Pilot Call to Pilot bypasses Call Forward-Busy, rings Station in Hunt Group Busy Station Idle Station Ringing Station Phantom StationSecretaryAvailable Other Hunt GroupHunt PhantomPilot Station AStation A, Call Forward- Busy to Station B, busy with Pilot Hunt call Station B
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NEAX2400 IPX Feature Programming Manual NDA-24297, Issue 1Page 667 Station Hunting - Terminal S-9 Interactions (cont’d) When PH = 0: Station hunt starts by dialing the pilot station number (telephone number) only. The feature is not provided when the PHTELN is dialed. 9. The lead station is the first station programmed in the ASHP command. 10. When Programmed on LDM: a.) When activating this feature via FCCS, when CALL FORWARDING - ALL CALLS [C-5] is in service at a pilot station, a call directed to the station is forwarded to the designated station. b.) When activating this feature via FCCS, when an incoming call to a pilot station is forwarded by CALL FORWARDING - BUSY LINE [C-2] and the forwarded party (also a member of another hunting group) is also busy, the resultant hunt target can be designated from the forwarding side group or the forwarded side group. This can be specified by the ASYD command. For further information, refer to Programming. c.) When activating this feature via FCCS, if the following occurs, a non-pilot station is skipped in the hunting circulation process: When CALL FORWARDING - ALL CALLS [C-5] is set at the non-pilot station. When CALL FORWARDING - BUSY LINE [C-2] is set at the non-pilot station and the station is actually in the busy state. d.) When activating this feature via FCCS, CALL FORWARDING - DON’T ANSWER [C-3] will respond to any call (both pilot and non-pilot stations). After a certain period of no answer, the call is forwarded to the designated station. e.) When activating this feature via FCCS, this feature is not available for a call in recall state by CALL BACK [C-1] or CALL HOLD [C-6]. f.) When activating this feature via FCCS, a Hot Line station cannot be assigned as a member of the hunting group. Busy Station Idle Station Ringing Station Phantom StationSecretaryAvailable Other Hunt GroupPilot Hunt Hunt Phantom Ringing Another call to Pilot Call to Phantom, set call back / Message Reminder to PilotCall to Pilot When PH=0 (Station Hunting does not occur by the phantom number) is selected in APHN.