NEC Neax 2400 Ipx Feature Programming Manual
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NEAX2400 IPX Feature Programming ManualPage 308NDA-24297, Issue 1 D-90D Delayed Ringing - Dterm General Description (cont’d) DELAYED RINGING may also be used for calls terminated to single-line telephone appearances on a Dterm.Calls to single line appearances that are not answered within a preprogrammed time will ring on the next station in sequence. A call rings on Single Line Station A. If Station A does not answer within a preprogrammed time, the call also rings on D termStation B. If the call is not answered within the second preprogrammed time, the call also rings on Dterm Station C. Operating Procedure No manual operation of the feature is required after it has been programmed in system data. Service Conditions 1. This feature is available for multi-lines on Dterms. 2. Delay timing for each line on the D termmay be programmed through the MAT. 3. Delay timing may be 10, 20, or 30 seconds. Interactions 1. Off-hook ringing on a Dtermwill follow the assigned DELAYED RINGING-Dterm[D-90D] timer the same as on-hook ringing. 2. Stations that have multi-line appearances with DELAYED RINGING-D termassigned must be aware of the interaction with CALL FORWARDING-DON’T ANSWER [C-2]. Example: Station A appears on D termB with a delayed ringing of 30 seconds (RG = 4); and also on DtermC with a delayed ringing time of 20 seconds (RG = 5). If Station A sets CALL FORWARDING-DON’T ANSWER [C-2] and the CALL FORWARDING-DON’T ANSWER [C-2] timer is set at 24 seconds, when an incoming call comes into Station A, it will begin to ring; at 20 seconds D termC will begin to ring also; at 24 seconds the call will forwardtoStationA’s target destination and Station A and DtermC will stop ringing. DtermB never rings. 3. After a call has been answered by a secretary, the activation of the boss/secretary feature by the secretary to a single-line boss station will not reactivate the DELAYED RINGING-D termcycle. a.) An incoming call:IndicationIndication Ringing AA b.) After the first preprogrammed time: A Indication Ringing Single Line Station Dterm Station B Dterm Station C D term Station B Dterm Station C c.) After the second preprogrammed time: Ringing Single Line Station A ARinging Dterm Station B Dterm Station C Ringing Single Line Station ARinging
NEAX2400 IPX Feature Programming Manual NDA-24297, Issue 1Page 309 Delayed Ringing - DtermD-90D Programming AKYD- Assign the following parameters to stations that will have delayed ringing: TN: Tenant Number STN: Station Number TP: Type of D term:0/1 RING: 0: No Ringing 1: Ringing All Lines 2: Ringing on Prime Line only 3: Flexible Ring Assignments (Enables RG Parameters) PL TN STN:Prime Line Tenant and Station Number KYN: Key Number (1-40) KYI: Service Index 0: Key Not Used 1: Feature Key 2: Multi-line Key KD: Kind of Line 0: Multi-line 1: Intercom Line TN STN:Tenant Number and Station Number of Multi-line Appearance RG: Ringing Assignment of Multi-line Appearance 0: No Ringing 1: Ringing Day Only 2: Ringing Night Only 3: Not Used 4: 30-Second Delay Time Before Ringing 5: 20-Second Delay Time Before Ringing 6: 10-Second Delay Time Before Ringing 7: Ringing Day and Night (Immediate)
NEAX2400 IPX Feature Programming ManualPage 310NDA-24297, Issue 1 D-114 Delay Announcement - Attendant D-114 Delay Announcement - Attendant General Description This feature provides a recorded announcement to the incoming trunk caller waiting to be answered by the Attendant. This feature is divided into the following two types, depending on the time when the call is connected with the announcement trunk. The call is connected to announcement trunk immediately after terminating to the Attendant Console. The announcement continues until the Attendant answers, or the trunk side abandons the call. The call is connected to the announcement trunk after the ringback tone connection. Operating Procedure When the announcement service is provided immediately after the call terminates 1. When an incoming call terminates to an Attendant Console, which is handling calls, the calling party receives an announcement from the Digital Announcement Trunk (DAT). 2. When the Attendant completes call handling, ringing starts at the Attendant Console. 3. The Attendant presses the ANSWER key. The calling party and the Attendant talk with each other. When the announcement service is provided after a fixed time 1. When an incoming call terminates to an Attendant Console, the LDN key lamp starts to flash and ringing starts at the Attendant Console, and the calling party receives the ringback tone. 2. When the Attendant has not answered for the designated time (SYS1, Index 242), the call is connected to the announcement trunk automatically (the lamp keeps flashing and the ringing continues at the Attendant Console). 3. If the Attendant does not answer the call when the first announcement completes, the trunk call disconnects from the announcement automatically and the caller hears the music on hold. 4. The Attendant presses the ANSWER or LDN key. The calling party and the Attendant talk with each other. Service Conditions When the Delay Announcement service is provided immediately after the call terminates 1. This service requires a PA-4DATA/4DATB (DAT) circuit card or an external announcement machine. 2. This feature is available for the following incoming trunk types: a.) Ring down b.) LDN (DID, TIE) c.) Call Forwarding - All Calls/Busy Line/Dont Answer (DID, TIE) d.) Call Forwarding - Intercept - Attendant (DID, TIE) e.) CO line, TIE Line incoming call via CCIS network. Note:The incoming call transferred to the Direct-in Termination trunk by Call Forwarding - Busy Line/Don’t Answer service is not available. 3. This feature is not available for TAS incoming calls. 4. When the system is in NIGHT mode, this service is not available.
NEAX2400 IPX Feature Programming Manual NDA-24297, Issue 1Page 311 Delay Announcement - Attendant D-114 Service Conditions (cont’d) 5. At the time of DAY/NIGHT mode changeover, the call connected to the announcement will be released, and the calling party receives reorder tone. A call will be released as follows,according to the incoming trunk type: a.) When a call terminates from a trunk where trunk release cannot be supervised, the trunk will be released forcefully. (Night Transfer station cannot be assigned.) b.) When a call terminates from a trunk where trunk release can be supervised, the trunk will not be released forcefully, but will be released on its own accord. (Night Transfer station can be assigned.) 6. This service is not available for incoming calls to an individual Attendant. 7. When a CO line incoming call terminates to a trunk where call clear cannot be confirmed after the call has been answered, the incoming trunk and announcement trunk remain connected until Attendant answers and releases the trunk. 8. When a call terminates to an incoming trunk, for which this service is not required, the connection route between the incoming trunk and the announcement trunk is restricted. 9. The announcement trunk remains connected until the incoming trunk is released. (Timer Control Release is not used.) 10. In case of multiple connection: a.) Caller is not connected at the beginning of the announcement. b.) The announcement trunk is not released by Attendant upon answering or releasing the incoming trunk. 11. For single connections, this service is not available when the announcement trunks are all busy. 12. When an external announcement machine is used, the announcement starts from the time the PBX acknowledges the announcement trunk answer, and ends at the time of the announcement trunk release. 13. Whether to use an announcement trunk for single or multiple connection is determined by the system data on a tenant basis. When the announcement is provided after the ringback tone has been heard 1. This service requires a PA-4DATA/4DATB (DAT) circuit card or an external announcement machine. 2. When the caller is hearing the message or music, the call is still indicated on the ICI key on the Attendant Console. Therefore, the Attendant can answer the call anytime by pressing the ANSWER key or the corresponding ICI key. 3. The message is sent in the following sequence. Whether to send the second message and after can be determined in the system data. When the other message(s) is not sent after the first announcement, MUSIC ON HOLD [M-7] continues. Note:Separate timers are used for No Answer Timer and Music On Hold. 4. Each channel of the DAT can record a single message. Recording time for a single message is 16 or 32 seconds. RBT 1st Message Music 2nd Message Music 3rd Message NA Timer 30 sec Å8 sec16 or 32 sec ÇMaximum 30 sec É8 sec16 or 32 sec ÇMaximum 30 sec É8 sec16 or 32 sec Timing Timer for Å is programmed in SYS1, Index 242 Timer for Ç is programmed in SYS1, Index 245
NEAX2400 IPX Feature Programming ManualPage 312NDA-24297, Issue 1 D-114 Delay Announcement - Attendant Service Conditions (cont’d) 5. When Multiple Playback is selected, additional DAT channel is required for the second announcement, even if the second announcement has the same contents as the first one. 6. A maximum of 10 incoming trunk calls can be connected to a single DAT trunk at one time for sending a prerecorded message from the beginning to the called parties. 7. The maximum programmable channels of DAT for this feature are: 1st announcement: 5 channels 2nd announcement: 5 channels 8. When a call encounters announcement trunks all busy, the call waits in a queue until a trunk becomes available. The latter trunk call hears ringback tone until the announcement to the former terminated call completes. 9. When providing the first message, the answer signal is sent to the opposite end (the billing starts here). In the case of central office trunks, where trunk release cannot be detected after the call had been answered, the display on the Attendant Console continues even after the calling party has gone on-hook. (The trunk does not release.) Therefore, the incoming call should always be answered by the Attendant. 10. In the case of billing for the incoming call, billing starts when the caller is answered by the Attendant, not when connected to a message. 11. When the call terminates to the Attendant Console at the time of DAY/NIGHT mode changeover, this service is activated as follows: 12. This feature is not available for the following calls: a.) AUTOMATIC RECALL [A-8] calls b.) calls from an Attendant (ATTENDANT-TO-ATTENDANT CALLING [A-60] / INTER- POSITION TRANSFER [I-5]) c.) calls from a station (DIAL ACCESS TO ATTENDANT [D-2]/OFF-HOOK ALARM [O-6]/ PRIORITY CALL [P-9], etc.) d.) calls transferred to the Attendant due to unused number dialing e.) calls transferred to the night station via ATTENDANT NIGHT TRANSFER [A-19] f.) calls via CALL FORWARDING - ALL CALLS [C-5]/BUSY LINE [C-2]/DON’T ANSWER [C- 3] g.) incoming calls via CCIS/Tie Line h.) TAS incoming calls 13. This service is not available for incoming calls to an individual Attendant. 14. This service is not activated for the Attendant of NIGHT CONNECTION - FIXED [N-1] or NIGHT CONNECTION - FLEXIBLE [N-2]. 15. The message is sent only once. If the Attendant does not answer by the end of the message, the caller will be disconnected from the announcement trunk automatically and will hear MUSIC ON HOLD [M-7]. DAY/NIGHT MODE CHANGE CALL PROCESSING Attendant Console in Day Mode to Night Attendant ConsoleThe announcement service is provided after the call is transferred to the Night Attendant Console and the Night Attendant Console answers the call. Attendant Console in Day mode to Attendant Console of Night Connection - Fixed [N-1]/Flexible [N-2]The call stays at the Attendant Console in Day mode and the announcement service is provided. The Attendant Console answers the call. Night Attendant Console to Attendant Console of Night Connection - Fixed [N- 1]/Flexible [N-2]The call stays at the Night Attendant Console and the announcement service is provided. The Night Attendant Console answers the call.
NEAX2400 IPX Feature Programming Manual NDA-24297, Issue 1Page 313 Delay Announcement - Attendant D-114 Service Conditions (cont’d) 16. CALL QUEUING [C-9] and CALL WAITING LAMP [C-13] services are available when this service is activated. 17. The calling party cannot receive the message if the restriction between the incoming trunk and the announcement trunk is not cleared. 18. When this service is allowed in system data, the ATTENDANT OVERFLOW [A-105] feature cannot be activated. 19. When the external announcement machine is used, the announcement starts from the time when the PBX acknowledges the announcement trunk answer, and ends at the time of the announcement trunk release. 20. When activating this feature in an FCCS network, Digital Announcement Trunk (DAT) and the called Attendant Console must be accommodated in the same node. Programming When the Delay Announcement service is provided immediately after the call is terminated STEP 1:ASYD- SYS1, Index 244. b5=0 (Announcement is provided immediately after the trunk call is terminated to the attendant console) STEP 2:ARTD- Assign the route data of the Announcement Trunk 15: LSG = 5 28: ANS = 0 (Access to announcement trunk is controlled by the current operation (Timer Control).) = 1 (Answer and Release Timings are determined by DAT itself or the external announcement equipment.) Note:When the external announcement equipment is used, assign“1”in ANS parameter. STEP 3:AT R K- Assign the trunk data of the Announcement Trunk. STEP 4:MBTK- Cancel the make-busy of the trunk assigned by ATRK. STEP 5:AAED- Assign the data to the announcement unit number and the route data, etc. assigned by ATRK. EQP: 32 RT: route number TK: trunk number Note Note: Only when M = 1, assign TK. C: I R: I A: 0 M: 0/1 = Single connection/Multiple connection STEP 6:ASTD- Allow tandem connection between COT and the Announcement trunk. STM = 0, STS = 2, ST = 1 STEP 7:ARRC- Cancel the restrictions on the trunk route for Incoming Trunk and the route for the Announcement Trunk. ICRT: Route Number for Incoming Trunk OGRT: Route Number for Announcement Trunk ARI-D RES: 1 When the Delay Announcement service is provided after the ring back tone STEP 1:ASYD- SYS1, Index 242. Timer for Delay Announcement- Attendant (Duration of RBT) Timer for duration of RBT = TC X MTC
NEAX2400 IPX Feature Programming ManualPage 314NDA-24297, Issue 1 D-114 Delay Announcement - Attendant Programming (cont’d) TC=3.2 sec. MTC=0-15 SYS1, Index 244. b5=1 (Announcement is provided immediately after the ring back tone) SYS1, Index 245. Timer for Delay Announcement - Attendant (Duration of Music on Hold) Timer for duration of RBT = TC X MTC TC=3.2 sec. MTC=0-15 SYS1, Index 246. Attendant Delay Announcement 0/1= Single Playback/Multiple Playback STEP 2:ARTD- Assign the route data of the Announcement Trunk 15: LSG = 5 28: ANS = 0 (Access to announcement trunk is controlled by the current operation (Timer Control).) = 1 (Answer and Release Timings are determined by DAT itself or the external announcement equipment.) Note:When the external announcement equipment is used, assign“1”in ANS parameter. STEP 3:AT R K- Assign the trunk data of the Announcement Trunk. STEP 4:MBTK- Cancel the make-busy of the trunk assigned by ATRK. STEP 5:AAED- Assign the data to the announcement unit number and the route data, etc. assigned by ATRK. EQP = 49, 50, 51, 52, 53 (for the 1st announcement) = 54, 55, 56, 57, 58 (for the 2nd announcement) RT: route number TK: trunk number C: 1 R: 1 A: 1 M: 1 (Multiple connection) STEP 6:ASTD- Allow tandem connection between COT and the Announcement trunk. STM - 0, STS = 2, ST = 1 STEP 7:ARRC- Cancel the restrictions on the trunk route for Incoming Trunk and the route for the Announcement Trunk. ICRT: Route Number for Incoming Trunk OGRT: Route Number for Announcement Trunk ARI-D RES: 1 FCCS Programming No unique programming is required for the FCCS network.
NEAX2400 IPX Feature Programming Manual NDA-24297, Issue 1Page 315 Direct Station Selection (DSS) Console D-149 D-149 Direct Station Selection (DSS) Console General Description A Direct Station Selection (DSS) Console may be connected to each Dterm. The DSS keys can be used as line keys or feature keys. Operating Procedure Refer to the User Guide. Service Conditions 1. The DSS console has 60 keys, each with one or two lamps. 2. The DSS console has following two operating functions: a.) DSS/BLF function b.) ADM function Either function is assigned to each console depending on the connected line and the office data. DSS/BLF Function 1. The 60 keys are used as the line keys, allowing the user to activate SPEED CALLING - ONE TOUCH and call transfer. To originate a call using SPEED CALLING - ONE TOUCH 1. Lift the handset or press the SPEAKER key; receive dial tone. 2. Press the DSS key where the desired number is assigned. To transfer the call to the station assigned on the DSS key 1. While engaged in a call with a trunk or station, press the desired DSS key; receive ringback tone. The originally connected party is placed on hold (MUSIC ON HOLD [M-7]). 2. When the third party answers, announce the call and replace the handset. The originally connected party and the third party are connected. Note 1:When the user flashes switch hook during ringback tone, the user returns to the held party, and the third party (the DSS station) stops ringing. Note 2:If the user replaces the handset before the third party answers, blind transfer is activated. In this case, if the third party does not answer for approximately 30 seconds, the user is recalled and upon answering, will be connected to the held party. 3. When the user calls the DSS station using SPEED CALLING - ONE TOUCH and the DSS station is either busy, not available, or restricted, the user receives reorder tone. 4. When the user transfers the call to the DSS station which is either busy, not available, or restricted, the user receives reorder tone. The user returns to the original call by switch hook flash. 5. When the user calls the DSS station by SPEED CALLING - ONE TOUCH, or transfers the call to the DSS station, following services set by the DSS station are not available: BUSY VERIFICATION [B-3] CALL BACK [C-1] CALL WAITING [C-12, C-31] EXECUTIVE RIGHT-OF-WAY [E-1] MESSAGE REMINDER [M-19] STEP CALL [S-13]
NEAX2400 IPX Feature Programming ManualPage 316NDA-24297, Issue 1 D-149 Direct Station Selection (DSS) Console Service Conditions (cont’d) 6. When the user calls the DSS station by SPEED CALLING - ONE TOUCH, or transfers the call to the DSS station, and the DSS station is the member of the UCD [U-1] or station hunting group, the call follows the UCD or the hunting operation. (If the MCI is valid, the message is sent out.) 7. The user can recognize the idle/busy status of the accommodated stations by the lamps. The left lamp (red) lights when busy and goes out when idle and shows incoming call, hold, etc. The right lamp (green) shows I-used, I-hold, etc. 8. The DSS console and the connected D termmay be accommodated in the different circuit card, but should belong to the same module group. 9. A ringing line is programmable for line keys when the device is used as an Add-On Module (ADM) only. For example, if Station A calls Station B, and Station B shows up on a DSS Console, the indication at the DSS Console is a flashing red LED (not ringing). Even if this line is programmed to ring, it will not. ADM Function 1. The 60 keys are used as the feature keys. The key layout of the DSS console is as follows: 2. On the 25th key and after, MESSAGE REMINDER [M-19], D termmy line/prime line cannot be assigned. 000504030201 545958575655 485352515049 424746454443 364140393837 303534333231 242928272625 182322212019 121716151413 061110090807
NEAX2400 IPX Feature Programming Manual NDA-24297, Issue 1Page 317 Direct Station Selection (DSS) Console D-149 Service Conditions (cont’d) 3. The 48th key and after can be used only as the feature keys, not as the line keys. (These keys do not have the green lamps, therefore, I-used or I-hold cannot be indicated.) 4. Only 8-button and 16-button D termcan be used when using the DSS console in the ADM mode. 5. The D termto be connected to the DSS console should be accommodated in the same circuit card as the DSS consoles on the even-numbered port, using a number smaller than the one where the DSS console is accommodated. Programming This section describes how to program office data associated with the DSS. DSS/BLF This section describes how to assign a DSS/BLF. For ease in understanding, the associated data programming is explained using the example below: Data Programming Procedure (DSS/BLF) When assigning DSS/BLF data, perform the following procedure. Note that“X”indicates the value shouldbetailoredtotheexistingsystem. TERMINALLINE EQUIPMENT NUMBER (LEN)STATION NUMBER (STN) DSS/BLFNote000100 200 000101 201 D term000107 400 LV 7 6 5 4 3 2 1 0 Note:Two station numbers are required only for programming DSS keys. Accordingly, these numbers are not used when operating the DSS/BLF. 000504030201 545958575655485352515049424746454443364140393837303534333231242928272625182322212019121716151413061110090807 1234567890# Dterm (STN 400) To D term (STN 400) No terminal can be wired to this port (STN 201) when a DSS/BLF is assigned to “port 0”. To DSS/BLF DSS/BLF (STN 200) ELC n + 1 n