NEC Neax 2400 Imx Hotel Feature Programming Manual

							NEAX2400 IMX Hotel Feature Programming Manual
ND-70284 (E), Issue 2
Page 57
Alert Service A-57
A-57 Alert Service
General Description
In an emergency situation, the Console or Special Administration Station may initiate the ALERT SERVICE. All
guest stations and Special Administration Stations are called, using a distinctive ringing pattern, and connected to
an emergency announcement.
At this time, if D
terms are used for guest stations, the Dterm LCDs will indicate emergency.
Operating Procedure
To set ALERT SERVICE from Console:
To cancel ALERT SERVICE from Console:
To set ALERT SERVICE from Special Administration Station:
To cancel ALERT SERVICE from Special Administration Station:
To answer:
Step Action Result
1
Press the LOOP key.
2Dial the access code for Alert Service Setting.
Receive Service Set Tone.
All the Guest Stations and all the Special 
Administration are rung.
3Press the RELEASE key.
Step Action Result
1
Press the LOOP key.
2Dial the access code for Alert Service Cancel. Receive Service Set Tone.
3Press the RELEASE key.
Step Action Result
1
Lift the handset. Receive Dial Tone.
2Dial the access code for Alert Service Setting.
Receive Service Set Tone.
All the Guest Station and all the Special 
Administration Station are rung.
3Replace the handset.
Step Action Result
1
Lift the handset. Receive Dial Tone.
2Dial the access code for Alert Service Cancel. Receive Service Set Tone.
3Replace the handset.
Step Action Result
1
The Stations rung by the Alert Service lifts the 
handset.Announcement is heard from the Announcement 
Machine. 
(Note)
2
Replace the handset. 
						

							NEAX2400 IMX Hotel Feature Programming Manual
Page 58ND-70284 (E), Issue 2
A-57 Alert Service
Operating Procedure (cont’d)
Note:
On answering, the station is automatically connected to an announcement machine. If Language service has been
specified by PMS, the guest will receive the announcement in their own language.
Service Conditions
1. A guest station is called every 2 seconds, to a maximum of 24 stations per Module Group ringing
simultaneously. The stations are called in ascending order, based on Line Equipment Number (LEN) per
Module Group (MG). After all stations in a Port Interface Module (PIM) have been called, the process is
repeated in an attempt to reach stations that did not answer, were busy, or were blocked. Unreached
stations will be tried three times by the system.
2. Stations will be retried if the guest does not answer, the line is busy, or the line is in LINE LOCKOUT [L-
3]. Stations in the Make Busy condition are not called. This information is reported to the hotel printer.
3. ALERT SERVICE overrides DO NOT DISTURB [D-11]. 
4. Special Administration Stations are also called.
5. The ringing pattern used with ALERT SERVICE is shown below. This pattern may not be changed.
6. If a printout of responses (i.e., answered, blocked, busy) is required, the hotel printer must support a
minimum of 220 characters per second (CPS).
7. When announcement trunks for ALERT SERVICE in different languages are provided, the guest receives
the announcement in his/her own language. In this case, the guests are connected to the announcement
trunk in multiple connection, and if the guest does not go on hook after hearing the announcement, the call
is disconnected automatically after 30 seconds.
8. While guest stations are ringing, the LCDs on the guest room D
terms (if used) will display:
ON
OFF
0.2 sec0.4 sec
1 sec 0.2 sec0.4 sec 0.4 sec 0.4 sec
              EMERGENCY CALL      
                   (Time and Date)
                                                               >>> 
						

							NEAX2400 IMX Hotel Feature Programming Manual
ND-70284 (E), Issue 2
Page 59
Alert Service A-57
Assignment Procedure
STEP CMND BIT EXPLANATION
1SYS1
ASYD
INDEX 
161b
0Don’t Disturb Override key on Console
0/1 = Out/In Service
b
1Message Waiting Lamp in Service
0/1 = Out/In Service
b
2Language Service
0/1 = Out/In Service
b
3Split Hold Service
0/1 = Out/In Service
b
4Not used
b
5DSS (Direct Station Section) Key on Console
0/1 = Ineffective/Effective
b
6Timing Start using “#” Code
0/1 = Ineffective/Effective
b
7Timing Start using “*” Code
0/1 = Ineffective/Effective
2SYS1
ASYD
INDEX 
182b
0Not used
b
1Called # printout (Alert Service)
0/1: No/Yes
b
2
When a guest station has been called out by Alert Service, if that guest station is Busy, 
Locked Out, or under Make-Busy status, that information is printed out.
0/1 = Not Required/Required
b
3STA # Answers = Printout
0/1: No/Yes
b
4
When a guest station has been called out by Alert Service, if that guest station does not 
answer, the information is printed out.
0/1 = Not Required/Required
b
5
Not used b6
b7 
						

							NEAX2400 IMX Hotel Feature Programming Manual
Page 60ND-70284 (E), Issue 2
A-57 Alert Service
3SYS1
ASYD
INDEX
183b
0
Designation of the Hotel/Motel Console that sets Alert Service
0: Service can be set from any of the Console
1–15: Service can be set only from the Console of the designated Console Number b1
b2
b3
b4
Classifying the call termination indicating keys on the basis of the Language category of the 
guest at the time an incoming call from a guest station has terminated to the Hotel/Motel 
Console.
0/1 = Not Required/Required
b
5Not used
b
6
In the case of “All Event No Printout,” the Hotel printer prints out only the information per-
taining to outgoing calls.
0/1 = Out/In Service (The outgoing call data is assigned by INDEXes 360 through 367.)
b
7Not used
STEP CMND EXPLANATION
4 AANP Assign minimum necessary numbers of digits for the first number of the Alert Service Access Code.
5 AASPAssign access code for Alert Service.
 To Set (Hotel Console): SID = 36, STATE = 40
 To Cancel (Hotel Console): SID = 36, STATE = 41
 To Set (Special Administration): SID = 36, STATE = 45
 To Cancel (Console): SID = 36, STATE = 46
6ARTDAssign the route data of the trunk that interfaces with the announcement unit.
(LSG = 5).
7 ATRK Assign the trunk interfacing with the announcement unit.
8 MBTK Release the Make Busy of the trunk assigned in ATRK.
9AAEDAssign the Announcement Machine to announce occurrence of an emergency.
EQP = 15, LANG = 0
Note:
If Language service is required, LANG parameter in AAED must be programmed to match
guest language.
10 ASFC Release the restriction of SFI = 45 for the SFC of the Special Administration Station. STEP CMND BIT EXPLANATION 
						

							NEAX2400 IMX Hotel Feature Programming Manual
ND-70284 (E), Issue 2
Page 61
Automatic Wake-up – Hotel Attendant A-58
A-58  Automatic Wake-up – Hotel Attendant
General Description
When AUTOMATIC WAKE-UP [A-10] is set to the guest station with VIP status and it is time for the guest to be
awakened, the call will ring the Console. When answered, the call is extended to the guest. The guest will be greeted
by the attendant rather than a recorded announcement.
Operating Procedure
To operate from the Console:
Note 1:
If the guest station concerned goes off hook while a call termination is being indicated at the WU key, this is processed
as an answer to AUTOMATIC WAKE-UP [A-27], and AUTOMATIC WAKE-UP—HOTEL ATTENDANT
ASSISTANCE is cancelled.
Note 2:
If the guest station concerned goes off-hook after the Hotel Attendant presses the WU or ANSWER key, but before
pressing of the START key, the Hotel Attendant and the guest station can communicate.
Note 3:
VIP status is set via PMS at the time of CHECK-IN/CHECKOUT [C-23] or when room data is changed.
Service Conditions
1. The Service Conditions for setting and resetting AUTOMATIC WAKE-UP [A-10] also apply to
AUTOMATIC WAKE-UP – HOTEL ATTENDANT.
2. ATTENDANT CONSOLE WITH HOSPITALITY FUNCTIONS [A-47] and AUTOMATIC WAKE-UP
[A-10] must be provided.
3. If Wake-Up is set to a master station of a SUITE ROOM SERVICE [S-75], the status is displayed on the
Direct Station Selection (DSS) keys. The Attendant may initiate ringing to all the phones in a suite by
pressing the START key, or to a specific phone by pressing the corresponding DSS key.
Step Action Result
1
On the Hotel Console, the WU (Wake-Up) lamp 
flashes and the bell rings at preset time.
2Press the WU key or ANSWER key.   (Note 1)The status of guest station to be called appears on the 
display of Console.   
(Note 2)
3
Press the START key.Receive Ring Back Tone.
The Station is rung.
If a D
term is used for a guest station, the LCD will 
display as follows:
4Guest Station lifts the handset.Hotel Attendant informs Wake-Up time.
If a Dterm is used for a guest station, “WAKE UP” 
display goes out.
5Press the RELEASE key.
                       WAKE UP      
                   (Time and Date)
                                                               >>> 
						

							NEAX2400 IMX Hotel Feature Programming Manual
Page 62ND-70284 (E), Issue 2
A-58 Automatic Wake-up – Hotel Attendant
Service Conditions (cont’d)
4. If the guest station goes off-hook after the Attendant presses the WKUP key, but before the Attendant
presses the START key, the guest and Attendant will be connected.
5. The system reports the Wake-Up call as “called” at the time it rings in at the WKUP key. 
6. An incoming Wake-Up call to the Console that is not answered will not time out. The system will not
divert unanswered Wake-Up calls to AUTOMATIC WAKE-UP [A-10]. AUTOMATIC WAKE-UP [A-
10], AUTOMATIC WAKE-UP – HOTEL ATTENDANT [A-58], and VIP Wake-Up are mutually
exclusive.
7. System audit shows “Attendant-called” when the Console rings for a Wake-Up call, and shows
“Attendant-answered” when the Attendant answers the call. Wake-up result is sent to PMS.
8. The console displays “ATC”, and no other result is sent to PMS when the Attendant answers the call.
9. Setting and cancelling WAKE-UP services are restricted from administration stations, the Console, the
PMS Terminal, a Front Desk Terminal, or predetermined Special Administration Station if the feature was
set by the guest room station. These restrictions are programmable with the system data.
10. AUTOMATIC WAKE-UP [A-10] and WAKE-UP ANNOUNCEMENT – HEADSTART [W-2]
execution remain the same.
11. VIP Wake-Up Variation: Guest stations are given the VIP status via the PMS computer. When
AUTOMATIC WAKE-UP [A-10] is set to the VIP guest station and it is time for the guest to be
awakened, the call will ring the Console. When answered, the call is extended by the Attendant to the
guest. The guest will be greeted by the attendant rather than a recorded announcement.
a.) An incoming VIP Wake-Up call to the Console will ring up to three minutes. If the Attendant
does not answer after three minutes, the system will divert the VIP Wake-Up to AUTOMATIC
WAKE-UP [A-10]. The service conditions of AUTOMATIC WAKE-UP [A-10] will apply.
b.) VIP Wake-up processing can be canceled by the Console.
c.) When the VIP Wake-Up is attempted for a guest station, a station check at the Console for that
station will display “CLD” while the console rings. The Console displays “ANS” when the
Attendant is called.
d.) If the attendant detects an overload of incoming Hotel Attendant Assistance Wake-Up calls,
processing of the calls can be altered. The attendant seizes a loop and dials the Hotel Attendant
Assistance Wake-up cancel code. The calls will be handled as AUTOMATIC WAKE-UP [A-10]
calls. This ensures that the guests are awakened in a timely manner. When the overload is
determined to be over, the Attendant seizes an idle loop and dials the Hotel Attendant Assistance
Wake-up reactivate code.
12. Automatic Wake-Up hotel attendant assistance overrides Do Not Disturb. 
						

							NEAX2400 IMX Hotel Feature Programming Manual
ND-70284 (E), Issue 2
Page 63
Automatic Wake-up – Hotel Attendant A-58
Assignment Procedure
STEP CMND BIT EXPLANATION
1SYS1
ASYD
INDEX 
165b
0Port Number accommodating the Hotel Printer Command Service
b
1
b2
b31: Hotel Printer in service
b
4Automatic Wake-Up-Hotel Attendant Assistant
0/1 = Out/In Service
b
5Setting the priority for Guest Station in Automatic Wake-Up
0/1 = Out/In Service
b
6Wake-Up information (time, station number, etc.) printout
0/1 = Out/In Service
b
7Floor Service
0/1 = Out/In Service
2AHSY
INDEX
184b
0
Not used b
1
b2
b3
b4
b5
b6Processing for “No Answer” at the Console in the case where Automatic Wake-Up 
Attendant – Assistance service is provided.
b
7b6 
0 0 Changeover to Automatic Wake-Up
0 1 No processing for “No Answer”
1 0 Call termination to Console is canceled
1 1 All Wake-up calls are terminated to the Console 
(including Automatic Wake-Up Call)
Note:
This data is effective when the Hotel Console operator does not answer within 3
minutes after a call termination is indicated by the WU lamp on the Hotel Console. b
7
STEP CMND EXPLANATION
3 AANPAssign minimum necessary numbers of digits for the first number of the Automatic Wake-Up service 
Access Code.
4 AASPAssign Wake-Up Call Changeover Access Code.
 Automatic Wake-Up →
Automatic Wake-Up Hotel Attendant Assistance Stop
SID = 36, STATE = 38
 Automatic Wake-Up-Hotel Attendant Assistance →
 Automatic Wake-Up Hotel Attendant 
Assistance Stop Cancel SID = 36, STATE = 39
5 AAKP Assign the WU (Wake-Up) key (FUNC = 7).
b2b1b0b2b1b0
000= Port 0 011 =Port 3
001= Port 1 100 =Port 4
010= Port 2 101 =Port 5
11 0 = Port 6
11 1 = Port 7 
						

							NEAX2400 IMX Hotel Feature Programming Manual
Page 64ND-70284 (E), Issue 2
A-73 Automatic Multiple Attendant Recall
A-73 Automatic Multiple Attendant Recall
General Description
This feature is a variation of the Automatic Recall feature of the NEAX2400 IMX. When the Attendant answers an
incoming trunk call, dials the station, and presses the RELEASE key, the automatic-recall timer is activated. The
dialed station rings, but if it is unanswered within the customer-defined recall time, the call is directed to all active
Attendants as an incoming call on the NANS (no answer) ICI key — the dialed station stops ringing at this point. If
there is no available Attendant, the call is directed to the Attendant who originally handled the call, and the dialed
station begins ringing again. It continues ringing until the incoming trunk is released.
Operating Procedure
Service Conditions
1. This feature is not available on a tenant basis, only on a system basis.
2. This feature only works on incoming trunk calls. Internal calls recall to the original Attendant.
3. This feature only applies when the automatic-recall timer elapses while timing a call to a ringing,
unanswered station. It does not apply to stations with ATTENDANT CAMP-ON [A-1] or CALL HOLD
[C-6].
4. AUTOMATIC MULTIPLE ATTENDANT RECALL can be used in conjunction with ATTENDANT
LOOP RELEASE [A-6]. When the programmable timer runs out, the call is directed to all attendants
without recalling on a specific Attendant loop.
5. This feature is not available for INCOMING C.O. CALLS TO TIE LINE CONNECTIONS [I-3].
6. This feature applies to both guest and administration stations.
7. ATT peg count is incremented by one when the call is redirected to the attendants.
8. A call record is not sent to SMDR until the call is answered by one of the attendants.
Step Action Result
1
The Attendant presses the incoming trunk call 
identification key or the ANSWER key when 
the call waiting lamp is lit.
2The Attendant dials the station number, then 
presses the RELEASE key.
The Automatic Recall timer is activated.
The caller hears ringback tone while the called 
station rings, and the call remains in the Attendant 
loop (i.e., the Attendant that answered the call can 
retrieve the call before the station answers or before 
the recall time elapses).
3
If the station does not answer within the recall 
time, the NEAX2400 IMX releases the station.
Any Attendant can press the NANS key and 
talk to the caller.The call rings on all active Attendants as a NANS (no 
answer) call, and can be answered by any of the 
Attendants.
Note:
If the ATTENDANT LOOP RELEASE [A-6] is 
activated, the recall timer is fixed at 30 seconds.
4
If CALLED NUMBER DISPLAY – 
ATTENDANT [C-59] is activated:The unanswered station number is displayed as the 
destination, and the DEST lamp lights.
5If the Attendant presses the SRC key:The calling trunk number is displayed and the SRC 
lamp lights; the DEST lamp goes off. 
						

							NEAX2400 IMX Hotel Feature Programming Manual
ND-70284 (E), Issue 2
Page 65
Automatic Multiple Attendant Recall A-73
Service Conditions (cont’d)
9. CALL FORWARDING – DONT ANSWER [C-3] supersedes this feature.
10. This feature can be used in conjunction with CALLED NUMBER DISPLAY – ATTENDANT [C-59]. If
CALLED NUMBER DISPLAY – ATTENDANT [C-59] is activated, the called station number is
displayed on the console when the Attendant answers. (The called number is displayed not only by
AUTOMATIC MULTIPLE ATTENDANT RECALL, but also by call forwarding to Attendant.)
11. The “Called Number” displayed is the number of the station that is ringing when the attendant presses the
RELEASE key. If the call has been forwarded, this number is not the same as the dialed number.
12. Automatic Multiple Attendant Recall is not available for calls transferred to stations over CCIS.
Assignment Procedure
STEP CMND BIT EXPLANATION
1SYS1
ASYD
INDEX 
177b
0
Not used b
1
b2
b3
b4
b5
b6Guest answers camped-on call by switch hook flash
0/1 = Restricted/Allowed
b
7Console Multiple recall
0/1 = Out/In Service
2SYS1
ASYD
INDEX 
145b
0Console Automatic Recall Timer:
Miscellaneous Timer Counter (MTC) is to be 
assigned a value from 0 Hex to F Hex (0–15).This timer assigns the duration for 
which a call being transferred to a 
station from the attendant will ring 
at the station before being recalled.
Timer Value Setting is MTC ×
 TC 
sec.
Note:
When this data is 00 Hex, 
default data is 
automatically set to 30 
seconds. b
1
b2
b3
b4Timer Class (TC) must be assigned as “001”
TC = 001 means 8 sec. b5
b6
b7Console Automatic Recall Timer Value
0/1 = Ineffective/Effective 
						

							NEAX2400 IMX Hotel Feature Programming Manual
Page 66ND-70284 (E), Issue 2
A-74 Answering Camp-On/Call Hold Calls By Switchhook Flash
A-74   Answering Camp-On/Call Hold Calls By 
Switchhook Flash
General Description
This feature allows a busy guest station to answer a CAMP-ON or CALL HOLD call automatically by using switch
hook flash.
Operating Procedure
To answer a CAMP-ON call:
To answer a CALL HOLD call:
Step Action Result
1
The Attendant executes ATTENDANT 
CAMP-ON WITH TONE INDICATION [A-
1].A busy guest station user hears a camp-on tone 
indication.
2If the camped-on station becomes idle:It is automatically rung and connected to the waiting 
trunk when the user answers.
An alternative is for camped on station to perform a 
switch hook flash.
3
When ANSWERING CAMP-ON/CALL 
HOLD CALLS BY SWITCH HOOK FLASH 
has been enabled and the camped-on station 
performs a switch hook flash:The call in progress is placed in a CALL HOLD [C-6] 
state and the camped-on station is connected to the 
CAMP-ON call. The station can then alternate between 
the two parties by repeating the switch hook flash.
4
When ANSWERING CAMP-ON/CALL 
HOLD CALLS BY SWITCH HOOK FLASH 
has been restricted:CALL HOLD [C-6] can be used to answer the CAMP-
ON call.
Step Action Result
1
A station uses CALL HOLD [C-6]. The call is placed on hold.
2The station initiates another call.
3When the station becomes idle:It is automatically rung and the user is connected to the 
call on hold upon answer. The station may also 
perform a switch hook flash to reconnect with the held 
call.
4When this feature is enabled and the station 
performs a switch hook flash:The call in progress is automatically placed in a CALL 
HOLD [C-6] state and the original call is reconnected. 
The station can then alternate between the two parties 
by repeating the switch hook flash.
5When this feature is restricted:CALL HOLD [C-6] can be used to place the second 
call on hold and return to the original call.