NEC Neax 2400 Imx Hotel Feature Programming Manual
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NEAX2400 IMX Hotel Feature Programming Manual ND-70284 (E), Issue 2 Page 17 Automatic Wake-Up A-10 Operating Procedure (cont’d) b.) If the wake-up time is entered after the guest line is released: To cancel AUTOMATIC WAKE-UP from the Front Desk Terminal or Console using the WUS/WUR (Wake-Up Set/Wake-Up Reset) key: a.) When guest calls to cancel a wake-up call (see DIRECT SERVICE SET/RESET [D-25]): b.) If the wake-up cancel is input after the guest line is released: To call the guest station that does not answer the wake-up call, from the Console. Step Action Result 1 Press WUS key. The associated lamp lights. 2Dial wake-up time. The console displays the entered time. 3Dial the guest station number. The console displays the station number. 4Press the ENTER key. The lamp flashes to confirm that AUTOMATIC WAKE-UP has been set. 5Press the EXIT key. The lamp and station display are extinguished. Step Action Result 1 Press the WUR key while still connected with the guest room. Step Action Result 1 Press WUR key. The associated lamp lights. 2Dial guest station number.The console displays the station number and the AUTOMATIC WAKE-UP time set. 3Press the ENTER key.The lamp flashes to confirm the cancellation of the wake-up call. 4Press the EXIT key. The lamp and station display are extinguished. Step Action Result 1 The guest does not answer the wake-up call.The call is routed to Attendant and terminates on the WU key. 2 Press the WU key or ANSWER key. The following is displayed: 3Press the START key. The guest station is rung. 4If the guest does not answer, release the call by pressing CANCL key.The guest number is given to the front desk clerk and he/she is asked to visit the guest room. HH:MM NAME :NANS DEST TN:X CLS:X XXXX No. XXXX OCPD
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NEAX2400 IMX Hotel Feature Programming Manual Page 18ND-70284 (E), Issue 2 A-10 Automatic Wake-Up Service Conditions 1. From the Front Desk Terminal or Console, set AUTOMATIC WAKE-UP using either 24-hour time, or 12-hour time. When using 12-hour time, time is entered by dialing a special code, which includes either a # or * before entering the time to indicate PM. For example, when dialing the desired time, dial #1030 for 10:30 PM. The choice of # or * is assigned in system data. 2. The maximum number of stations that can set the same wake-up time can be assigned as one of the following: 64, 128, 256, 512 stations per Local Processor (LP). If the number of stations reaches the assigned maximum stations, the next attempt to set an AUTOMATIC WAKE-UP call at the same wake- up time is automatically set 5 minutes earlier than the appointed time. Note 1: The ability to process this expanded number of calls is based on traffic and station distribution in the system. Note 2: Variable timing can be assigned in system data. The timing must be a multiple of five minutes (such as 5, 10, or 15) earlier. 3. All AUTOMATIC WAKE-UP times are to be set at five-minute intervals in either 12- or 24-hour time. Example:7:50 AM = 0750 7:55 AM = 0755 8:00 AM = 0800 Note: Wake-Up Time to be set from a station/Console will be rounded to the nearest multiple of five. 4. If a Wake-Up announcement is used, this feature requires one of the following hardware alternatives: a.) Central Office Trunk (COT) or 2W E&M trunk and an announcement machine. b.) Digital Announcement Trunk (DAT). 5. This feature provides three additional AUTOMATIC WAKE-UP attempts at fixed three-minute intervals. If the called party is not reached (i.e., no answer, busy, blocked, or locked-out) after a total of four attempts, the results will be automatically printed out at the hotel printer. The number of retries for a no- answer condition is determined by system data, up to a maximum of three retries. The number of retries for a busy condition is flexible, up to a maximum of three retries. 6. Ringing duration for AUTOMATIC WAKE-UP is controlled by the CF/NA timer, SYS1, ASYD, INDEX 139. The choice of ring duration is made through programming in system data. 7. AUTOMATIC WAKE-UP overrides DO NOT DISTURB [D-11]. 8. AUTOMATIC WAKE-UP messages can be arranged for headstart operation. Refer to the WAKE-UP ANNOUNCEMENT – HEADSTART [W-2] feature description for details. 9. If WAKE-UP ANNOUNCEMENT – HEADSTART [W-2] is not required, announcements can be arranged either as continuous recordings (last party disconnects) or to automatically disconnect after 30 seconds. An engineering traffic study is required to determine the number of interface trunks needed to accommodate each recording channel. 10. AUTOMATIC WAKE-UP for a guest station can be set from the Console, predetermined Special Administration stations, Front Desk Terminal, or the actual guest phone. AUTOMATIC WAKE-UP for an Administration Station can only be set from the actual administration phone. Note: Any Administration Station that is assigned as a Special Administration Terminal may NOT set WAKE-UP for itself or for any station other than a guest station. 11. If PMS Language Selection is used, AUTOMATIC WAKE-UP announcements can be provided according to a guests language. 12. If all announcement trunks are busy, music will be provided for AUTOMATIC WAKE-UP. Music is provided by the NEAX2400 IMX MUSIC ON HOLD [M-1] source. Time to be set by keypad operation isTime to be set by system is xx: x1 ~ xx: x4 xx: x0 xx: x6 ~ xx: x9 xx: x5
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NEAX2400 IMX Hotel Feature Programming Manual ND-70284 (E), Issue 2 Page 19 Automatic Wake-Up A-10 Service Conditions (cont’d) 13. For guest stations, a confirmation announcement can be provided instead of service set tone for AUTOMATIC WAKE-UP setting and cancelling operations. 14. AUTOMATIC WAKE-UP entry and result information is reported, as required, to the PMS and NEAX2400 IMX hotel printer for continuous update. 15. A maximum of six digits can be used for the identification code. Use of an ID code is not mandatory, and is left to the customers discretion. 16. It is possible to use the same access code for both AUTOMATIC WAKE-UP set and cancel. For example: *1 may be assigned the AUTOMATIC WAKE-UP set and cancel access code. The system will recognize *1 and wait for the next digit. If *, #, 0, 1, or 2 is dialed, then a time is being set. If 3 is dialed, this is an AUTOMATIC WAKE-UP cancel. Example: *1 *0300 3:00 PM wake-up set (12-hour clock) *1 #0300 3:00 PM wake-up set (12-hour clock) *1 0800 8:00 AM wake-up set (12/24-hour clock) *1 1000 10:00 AM wake-up set (12/24-hour clock) *1 2100 9:00 PM wake-up set (24-hour clock) *1 3 Wake-up cancel 17. As a system option, once AUTOMATIC WAKE-UP has been set from a guest station, only that guest station is allowed to cancel or change the WAKE-UP service. This option is determined by system data (Wake-Up Guest Station Priority Service). 18. These same conditions are applicable to WAKE-UP ANNOUNCEMENT – HEAD START [W-2]. 19. Setting and cancelling wake-up services may be restricted, depending on service class, from Administration Stations, the PMS Terminal, a Front Desk Terminal, or predetermined Special Administration Stations. 20. When AUTOMATIC WAKE-UP for a guest station is set from the Console, the PMS Terminal, a Front Desk Terminal, or predetermined Special Administration Stations, that guest station is allowed to set/ cancel the WAKE-UP service. 21. When AUTOMATIC WAKE-UP has been executed, setting/cancelling of another AUTOMATIC WAKE-UP service is allowed from the Console, the PMS Terminal, a Front Desk Terminal, or predetermined Special Administration Stations. 22. AUTOMATIC WAKE-UP [A-10] and WAKE-UP ANNOUNCEMENT-HEADSTART [W-2] procedures remain the same. 23. Maximum number of stations per LP that can be set for a single AUTOMATIC WAKE-UP time is determined by the system data. 24. The system can be programmed so that, once a day, the system will generate and print a Wake-Up report listing all Wake-Ups that are currently set. The time of the output is decided by the customer and assigned in the AHSY Command. 25. If no End Time is specified in AHSY, pending wake-up calls after 9:55 a.m. will not be printed.
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NEAX2400 IMX Hotel Feature Programming Manual Page 20ND-70284 (E), Issue 2 A-10 Automatic Wake-Up Assignment Procedure STEP CMND BIT EXPLANATION 1SYS1 ASYD INDEX 161b 0Don’t Disturb Override key on Console 0/1 = Out/In Service b 1Message Waiting Service 0/1 = Out/In Service b 2Language Service 0/1 = Out/In Service b 3Split Hold Service 0/1 = Out/In Service b 4Not used b 5DSS (Direct Station Section) Key on Console 0/1 = Ineffective/Effective b 6Timing Start using “#” Code 0/1 = Ineffective/Effective b 7Timing Start using “*” Code 0/1 = Ineffective/Effective 2SYS1 ASYD INDEX 162b 0Destination of connection when a connection between guest stations is restricted. b 1 b2Destination of connection when Room Cutoff is assigned. b 3 b4Destination of connection when Do not Disturb is assigned. b 5 b6Assignment of Answering Tone to Automatic Wake-Up Call Tone to be given when a wake-up call is answered b 7 b1b0b1b0 0 0 = ROT 1 0 = Announcement 01= ATT 11=– b3b2b3b2 0 0 = ROT 1 0 = Announcement 01= ATT 11=– b5b4b5b4 0 0 = ROT 1 0 = Announcement 01= ATT 11=– b7b6b7b6 00= Music on Hold 1 0=– 0 1 = Announcement 1 1 = –
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NEAX2400 IMX Hotel Feature Programming Manual ND-70284 (E), Issue 2 Page 21 Automatic Wake-Up A-10 3SYS1 ASYD INDEX 163b 0Over Time Call timer. b 1 b2Over Time Call 0/1 = Out/In Service b 3Over Time Call indication 0/1 = On Console/Hotel Printer b 4Step Call from Guest Station is allowed 0/1 = Out/In Service b 5Tone type for Maid Dialing Note: Guest Station is available. Administration Station receives only SST. b 6 b7Start time of Automatic Wake-Up Call 0/1: On time/5 min. before 4SYS1 ASYD INDEX 164b 0Number of Digits of all Hotel ID Code b 1 b2 b3ID Code for setting/cancelling Maid Status 0/1 = Not Required/Required b 4Number of Digits of Group Code (PMS option) b 5 b6 b7 ID Code to be entered when setting or cancelling Automatic Wake-Up Call from a Special Administration Station 0/1 = Not Required/Required STEP CMND BIT EXPLANATION b1b0b1b0 00=30 min. 10=90 min. 0 1 = 60 min. 1 1 = 120 min. b6b5b6b5 00=SST 10=Music on Hold 0 1 = Announcement 1 1 = Music on Hold b2b1b0b2b1b0 0 0 0 = Not used 1 0 0 = 4 digits 0 0 1 = 1 digit 1 0 1 = 5 digits 0 1 0 = 2 digits 1 1 0 = 6 digits 0 1 1 = 3 digits 1 1 1 = Not used b6b5b4b6b5b4 0 0 0 = Not used 1 0 0 = 4 digits 0 0 1 = 1 digit 1 0 1 = 5 digits 0 1 0 = 2 digits 1 1 0 = 6 digits 0 1 1 = 3 digits 1 1 1 = Not used
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NEAX2400 IMX Hotel Feature Programming Manual Page 22ND-70284 (E), Issue 2 A-10 Automatic Wake-Up 5SYS1 ASYD INDEX 165b 0Port Number of connecting the Hotel Printer Command Service b 1 b2 b3Hotel Printer Command Service 0/1 = Not Required/Required b 4Automatic Wake-Up – Hotel Attendant Assistant 0/1 = Out/In Service b 5Wake-Up Guest Station Priority Service 0/1 = Not Provided/Provided b 6Wake-Up information (time, station number, etc.) printout 0/1 = Out/In Service b 7Floor Service 0/1 = Out/In Service 6SYS1 ASYD INDEX 169b 0Miscellaneous Timer Counter (MTC) is to be assigned 0, a value from 0 Hex, (0-15) Announcement trunk release timer to reset the announcement. Available only with single connection. 2 sec. MTC (If MTC = 0 Hex: 30 sec.) b 1 b2 b3 b4 Assign data specifying how many minutes earlier the wake-up time for the overflowed stations (more than 500/LP). 5 min. x N Hex. b5 b6 b7 7SYS1 ASYD INDEX 171 (Note)b 0 This data designates how many times retry is allowed when Room Data image transfer fails b 1 b2 b3 b4 b5 b6 b7Fixed “0” Note: No more than 500 stations per LP can be set for a single Automatic Wake-Up period. If the 500 station maximum is exceeded, the system will automatically set the Automatic Wake-Up time five minutes earlier for the stations subsequent to the 500th. STEP CMND BIT EXPLANATION b2b1b0b2 b1 b0000= Port 0 011 = Port 3 001= Port 1 100 = Port 4 010= Port 2 101 = Port 5 11 0 = Port 6 11 1 = Port 7
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NEAX2400 IMX Hotel Feature Programming Manual ND-70284 (E), Issue 2 Page 23 Automatic Wake-Up A-10 8AHSY INDEX 100 (Note)b 0Number of times of Wake-Up Answer Retry. b 1 b2Number of characters of language information display 0/1 = 4 characters/2 characters b 3Restriction for hooking when a guest station has originated an outgoing C.O. line call. 0/1 = Not Required/Required b 4Type of STA for Overtime Call 00:- 10: Administration STA only 01: Guest STA only 11: Both (Administration and Guest STA) 00:- 10: Administration STA only 01:Guest STA only 11: Both (Administration and Guest STA) b5 b6 Overtime Call when a station user places a C.O. trunk call 0 = Administration and Guest go to Console 1 = Guest only goes to Console b 7 Key that means the P.M. in a case where Wake-Up time is set by the 12-hour system (for Automatic Wake-Up Service). 0/1 = *Key/#Key 9AHSY INDEX 105b 0Not used b 1 b2Maid Dial service from Console 0/1 = Not Required/Required b 3Not used b 4Wake-Up Time Indication on Hotel Console 0/1 = 24-hour/12-hour system b 5Not used b 6 b7Guest Name Display on Console 0/1 = Interface Type Model 60, 90, 120/Model 90, 120 Note: This entry will be the number of times the wake-up call is attempted before AHSY, INDEX 142 takes effect. STEP CMND BIT EXPLANATION b1b00 0 = No Answer Retry 0 time 0 1 = No Answer Retry 1 time 1 0 = No Answer Retry 2 times 1 1 = No Answer Retry 3 times
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NEAX2400 IMX Hotel Feature Programming Manual Page 24ND-70284 (E), Issue 2 A-10 Automatic Wake-Up 10AHSY INDEX 142b 0 Not used b1 b2 b3 b4Wake-Up call “Busy” condition; transfer to Console 0/1 = Out/In Service b 5Wake-Up call “Don’t Answer” condition; transfer to Console 0/1 = Out/In Service b 6Wake-Up call “Block” condition; transfer to Console 0/1 = Out/In Service b 7Wake-Up call for VIP Busy/Block condition; transfer to Console 0/1 = Out/In Service 11AHSY INDEX 163b 02nd Wake-Up Call Service 0/1 = Out/In Service b 12nd Wake-Up Call Time Indication on Console 0/1 = Out/In Service b 22nd Wake-Up Call Cancel while Console is connected to the target station 0/1 = Out/In Service b 3Not used b 4The number of calls for which Automatic Wake-Up at the same time (per LP) b 5b4b5b4 0 0 = 512 calls 1 0 = 128 calls 0 1 = 64 calls 1 1 = 256 calls b5 b6The number of Retries when a Wake-Up Call encounters busy status. b 7b6b7b6 00= 3 Times 10=Once 0 1 = Twice 1 1 = No Retry b7 12AHSY INDEX 400Daily Printout Hour “Hour” data is assigned using a decimal number (Military Time). Example:2:00 a.m. – This data is entered as 02. Example:2:30 p.m. – This data is entered as 14. 13AHSY INDEX 401Daily Printout Minute “Minute” data is assigned using a decimal number (Military Time). Example:2:00 a.m. – This data is entered as 00. Example:2:30 p.m. – This data is entered as 30. STEP CMND BIT EXPLANATION
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NEAX2400 IMX Hotel Feature Programming Manual ND-70284 (E), Issue 2 Page 25 Automatic Wake-Up A-10 14AHSY INDEX 402b 0Not used b 1Wake-Up Result (Answer) Printout 0/1 = Out/In Service b 2 Not used b 3 b4 b5 b6 b7 15 AHSY INDEX 406Specific end time, when the system will stop scanning rooms for pending wake-up information. Hour data is assigned using a decimal number (military time). Example: 8:00 a.m. - Data entered is 08 Example: 8:30 p.m. - Data entered is 20 16 AHSY INDEX 407Specific end time, when the system will stop scanning roms for pending wake-up informa- tion. Minute data is assigned using a decimal number (military time). Example: 8:00 a.m. - Data entered is 00 Example: 8:30 p.m. - Data entered is 30 STEP CMND EXPLANATION 17AANP or AGNPAssign the Number of Necessary Digits for the first numeral of the Automatic Wake-Up Service Access Code. 18AASP or AGSPAssign the Automatic Wake-Up Service Access Code. When setting and cancelling are made by each individual Access Code. For Setting: CI = N, SRV = SSC, SID = 48 For Cancelling: CI = N, SRV = SSC, SID = 49 When setting and cancelling are made by the same one Access Code (for a 12-hour system): CI = N, SRV = SSC, SID = 36, STATE = 33 Assign the 2nd Wake-Up service access if required. For Setting: CI = N, SRV = SSC, SID = 36, STATE = 48 For Cancelling: CI = N, SRV = SSC, SID = 36, STATE = 50 Note: 2nd Wake-Up service can be set and/or cancelled from a Console only. 19 ASFC Allow SFI = 41 for the SFC of the stations that receive Automatic Wake-Up service (for SFI = 41, RES = 1). 20 ARTDAssign route data of the trunk which interfaces with the announcement unit. (OSGS = 2, TCL = 4) Note: Steps after ARTD are necessary only when the destination of the tone of Automatic Wake-Up call is designated as Announcement Machine (See ASYD, INDEX 162). STEP CMND BIT EXPLANATION
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NEAX2400 IMX Hotel Feature Programming Manual Page 26ND-70284 (E), Issue 2 A-10 Automatic Wake-Up 21 ARTKAssign the trunk interfacing with the announcement unit. 20 MBTKRelease the Make Busy of the trunk assigned in ATRK. 23 ARSC Release the Call restrictions between the RSC of the station accessing the announcement unit and the route of the trunk assigned in ATRK. (RRI = 2.3) 24 AAED Assign the Data to the announcement unit number and the route data, etc. assigned in ATRK. Assign the information with respect to the following: STEP CMND EXPLANATION EQP = 16:Automatic Wake-Up Set EQP = 18:Automatic Wake-Up Cancel EQP = 22:Automatic Wake-Up Answer