NEC Neax 2400 Imx Hotel Feature Programming Manual

							NEAX2400 IMX Hotel Feature Programming Manual
ND-70284 (E), Issue 2
Page 167
House Phone/Hot Line H-8
H-8 House Phone/Hot Line
General Description
This feature allows selected stations to reach the Attendant (house phone) or a predesignated station (hot line) by
going off-hook. House phones are normally provided in a hotel lobby or restaurant.
Operating Procedure
Service Conditions
1. When the house phone terminates at the Console, the INCOMING CALL IDENTIFICATION [I-2] will
appear as the HP key of the Console.
2. House phone/hot lines may be equipped with or without dials.
3. There is no limit to the number of house phone/hot lines which may be assigned.
4. House phone/hot line function cannot be assigned to D
terms.
5. House phone/hot line assignments are programmed into system data via the MAT.
6. Guest stations may be assigned as house phones but not as hot lines.
Assignment Procedure
Step Action Result
1
The HOUSE PHONE/HOT LINE user goes off-hook.The Attendant (or other predesignated 
station) is called.
2The attendant answers via the HP or ANSWER key.
3The attendant connects the user to the desired station or 
trunk.
STEP CMND EXPLANATION
1AAST
or
AGSTAssign the station as a Hot Line or House Phone
TEC = 9 (House Phone – Administration)
TEC = 10 (House Phone – Guest)
TEC = 14 (Hot Line)
2 AHLS Assign the destination of the Hot Line (For HOUSE PHONE, assignment is not necessary).
3 ATNR Release the tenant to tenant connection restriction. 
						

							NEAX2400 IMX Hotel Feature Programming Manual
Page 168ND-70284 (E), Issue 2
H-22 Feature Transparency Over CCIS
H-22  Feature Transparency Over CCIS
General Description
This feature allows a hotel system to use Common Channel Interoffice Signaling (CCIS), which conforms to the
CCITT Signaling System No. 7. Some of the hospitality services may be activated over different offices via the
CCIS lines.
Operating Procedure
To originate a CCIS call:
Figure 10  Example of Display for Call Origination — from Attendant Console and Desk Console
Figure 11  Example of Display for Call Origination from D
term
Action Result
Dial the office code and the station number from 
the Console or the station.The called guest information or the Administration Station 
number is displayed on the character display of the 
Console or the D
term LCD.
When the called par ty is ringing:
When the called party answers:
HH:MM NAME
DEST TN: X   CLS: X XXXX
RT: X X    TK: X No. XXXX
HH:MM NAME
DEST TN: X XXXX
RT: XX   TK: XROOM INFORMATION
JOHN ADAMS :STAY
73001 08 30 ENG. CL0
STATION WK TIME LANG
DND RC VIP MW OCPD
ROOM INFORMATION
JOHN ADAMS :STAY
3001 08 30 ENG. CL0
STATION WK TIME LANG
DND RC VIP MW OCPD
VIP ENG. RMS XXXX
(Time and Date)
When the called party is ringing:
When the called party answers:
 NAME   XXXX
(Time and Date)
    >>>
 NAME  XXXX
(Time and Date)
  >>> 
						

							NEAX2400 IMX Hotel Feature Programming Manual
ND-70284 (E), Issue 2
Page 169
Feature Transparency Over CCIS H-22
Operating Procedure (cont’d)
To terminate a CCIS call:
To answer a CCIS call:
Figure 12  Call Termination on Attendant Console, Desk Console, Special Administration Dterm
To set and cancel service features from the Console:
Action Result
Press the RLS key. Console displays time, date, and site name.
Action Result
The Attendant or the Dterm user answers an 
incoming central office call.The calling guest information is displayed on the 
character display of the Console or the Dterm LCD.
Step Action Result
1
Press a Function Key on the Hotel Console.
2Enter an access code for a distant office, 
then enter a station number.
3Enter other information, such as time, if 
required.When the process ends normally, the guest information 
is displayed on the character display; when not, “NG” is 
displayed.
4Press the ENT key on the console.
Attendant Console:
ROOM INFORMATION
ADM STATION
3001
STATION WK TIME LANG
DND RC VIP MW OCPD
HH:MM NAME
SRC   TN: X     CLS: X XXXX
No. XXXX
Special Administration Dterm:Desk Console:
Special Administration Dter m:
NAME XXXX
(Time and Date)
    >>>SMITH RMS  3001
2:20 PM THU 1 
						

							NEAX2400 IMX Hotel Feature Programming Manual
Page 170ND-70284 (E), Issue 2
H-22 Feature Transparency Over CCIS
Operating Procedure (cont’d)
Figure 13  Example of Service Feature Setting — Attendant Console and Desk Console
Service Conditions
1. This service is available in 1-IMG and 4-IMG systems.
2. The service is available for the PMS Terminal Models 60/90/120.
3. The connection to the host computer is made in the individual office.
4. The same PMS interface model is assigned in every office.
5. When a guest station is enabled to set its own wake-up calls and a log of these settings is desired, then a
hotel printer must be located at the site of the guest station PBX.
6. The central office lines are accommodated in each office. When placing the central office call, the line
accommodated in the same office is used.
7. When a call terminates from the guest in the distant office via the CCIS line, the call terminates on the
GST key of the Console.
8. When a call terminates from the Attendant or the Administration Station in the distant office via the CCIS
line, the call terminates on the ADM key of the Console.
9. When the call is transferred to the Console by CALL TRANSFER – ALL CALLS – CCIS [C-50], the call
terminates on either the ADM or GST key depending on the transferring party.
10. When a call terminates to the Attendant by tandem connection from the individual line to the CCIS line,
the call terminates on the key depending on the trunk class of the individual line.
11. Upon answering the call, the attendant can distinguish whether the call is from the distant office or in the
same office by the number display.
12. If the office code and the station number exceeds six digits, hospitality services cannot be activated over
CCIS by the Console. However, Guest Name Display over CCIS is available.
13. This service is not available in the tandem connection.
14. In case of SERIAL CALL – CCIS [S-52] and SUPERVISORY CALL – CCIS [S-73], Guest Name
Display over CCIS is not available (✰ = USA and Canada only).
15. When originating/answering the calls using the CCIS lines, the RING/ANS lamps are controlled as in case
of the tie line call origination/termination.
ROOM INFORMATION
JOHN SMITH :STAY
73001 08 30 ENG. CL0
STATION WK TIME LANG
DND RC VIP MW OCPD
ROOM INFORMATION
WAKE UP ENT :STAY
73001 08 30 NG
STATION WK TIME LANG
DND RC VIP MW OCPD
Normal END Display:
Abnormal END Display:
HH:MM NAME
XXXX
HH:MM
XXXX NG 
						

							NEAX2400 IMX Hotel Feature Programming Manual
ND-70284 (E), Issue 2
Page 171
Feature Transparency Over CCIS H-22
Service Conditions (cont’d)
16. The day/night mode changeover is performed by the NITE key in the office where the Console is placed,
and by the external key in the other offices. Before leaving, the Attendant should press the NITE key and
answer all the terminating calls.
17. When NAME DISPLAY – SYSTEM – CCIS [N-36] and Guest Name Display over CCIS are both
available, NAME DISPLAY – SYSTEM – CCIS [N-36] has precedence. However, NAME DISPLAY –
SYSTEM – CCIS [N-36] is not available to the guest stations.
18. Announcement machines for wake-up must be connected in each office.
19. The following table shows which hotel services are available over CCIS (✰ = USA and Canada only).
20. Automatic Wake-Up Hotel Attendant Assistance [A-58] is not available in the distant office.
21. Administration Name Display is not available to Hotel ATTCON over CCIS.
Table 7  Available Hospitality Service Over CCIS 
Index Feature Description Available Remarks
A-15 Announcement Service X
A-26 Audit Reports —
A-27 Automatic Wake-Up X
A-47 Attendant Console with Hospitality Functions X
A-48 Automatic Message Waiting lamp Off —
A-57 Alert Service —
A-58 Automatic Wake-Up – Hotel Attendant Assistance —
✰
A-73 Automatic Multiple Attendant Recall —
✰
A-74Answering Camp-On/Call Hold Calls by Switch Hook 
Flash—
✰
A-75 Automated Guest Station Voice Mail Retrieval —
B-26 Busy Status Display – Hotel Attendant X
C-19 Calendar Display —
C-23 Check-In/Check-Out X*Available from Console / 
D
term with Hospitality 
Functions
C-32 Calling Station Number Display X
✰
C-62 Consecutive Speed Calling – System X
C-71 Called Number Display – Hotel Attendant Console X
C-72 Connecting Room Service —
D-11 Do Not Disturb X*The call is transferred to the 
destination assigned in each 
office.
D-15 Day/Night Class of Service —
D-23 Direct Page Connection X
D-24 Direct Paging X
D-25 Direct Service Set/Reset X
D-26 Direct Station Selection X
D-88 Directory Assistance Interface —
D-89 Direct Selection – Outside X
D-105
D
term with Hospitality FunctionsX
D-107 Direct Data Entry – Station — 
						

							NEAX2400 IMX Hotel Feature Programming Manual
Page 172ND-70284 (E), Issue 2
H-22 Feature Transparency Over CCIS
LEGEND
:
X: Available —: Not Available
*: Available with some limitations✰: USA and Canada only
D-150 Double Suite Room —
D-151 DND/MW lamp Control —
G-1 Guest/Administrative Service X
G-4 Group Service through PMS X*Available from Console / 
D
term with Hospitality 
Functions.
G-5 Guest Name Display through PMS X
G-6D
Guest Name Display –D
termX
G-7D
Guest Information Display – D
term—
G-8 Guest Information Display – Hotel Attendant Console —
G-9 Guest Information Display – PMS Terminal —
G-11 Guest Room Calling – Hotel Attendant —
H-8 House Phone/Hot Line —
✰
I-23 Inter-Position Transfer 2 —
L-27 Language Service —
M-6 Message Waiting X
M-22 Maid Status X* Available from Console only
M-51 Manual Switching of C.O. Incoming Call Destination —
M-68 Maid Status – Answerback X* Available from Console only
O-6 Off-Hook Alarm —
O-9 Overtime Call —
P-8 Printer Control – Attendant Console —
P-27 PMS Interface – BISYNC X
P-29 PMS Interface X
P-34 Paging Console —
R-9 Room Cutoff X
R-10 Room Status X
R-17 Room Numbering X
S-17 Split Access to Outgoing —
S-32 Screening —
S-49 Service Call Routing —
S-74 Secretarial Service – Guest Station —
S-75 Suite Room Service —
S-128 2nd Wakeup Call – Same Guest Station X
T-13 Toll Termination Access —
T-21 Timing Start —
✰
V-16 Voice Mail via Message Center Interface —
W-2 Wake-Up Announcement – Headstart XTable 7  Available Hospitality Service Over CCIS (Continued)
Index Feature Description Available Remarks 
						

							NEAX2400 IMX Hotel Feature Programming Manual
ND-70284 (E), Issue 2
Page 173
Feature Transparency Over CCIS H-22
Assignment Procedure
The following data assignment is required in addition to basic data assignment for CCIS. 
STEP CMND BIT EXPLANATION
1SYS1
ASYD
INDEX 
160b
0Hotel Feature required (Fixed Data)
b
1Hotel Service kind (Fixed Data)
b
2Length of Room Status Memory
0/1 = 8 byte/24 byte
b
3Pattern of Key Arrangement on Console
(Refer to Table 4) (Usually, 00)
b
4
b5Guest Name Service 0/1 = Out/In Service
b
6Numbering Plan Data Table of Guest and Administration stations
0/1 = Separate/Common
b
7Fixed “0”
2AHSY
INDEX 
149b
0Hotel Feature Transparency over CCIS
0/1 = Out/In Service
b
1
Not used b
2
b3
b4
b5
b6
b7
STEP CMND EXPLANATION
3ARTDAssign the following CNDs related to this feature:
CDN17 (H/M): Hotel Feature Transparency over CCIS
0/1 = No/Yes
CDN50 (DPLY): Number Display of D
term between offices
0/1 = No/Yes 
						

							NEAX2400 IMX Hotel Feature Programming Manual
Page 174ND-70284 (E), Issue 2
I-23 Inter-Position Transfer 2
I-23 Inter-Position Transfer 2
General Description
This feature is applicable for a multi-attendant environment and will provide for the transfer of an incoming station
or trunk call to a group of attendants by use of the Priority Call key.
An attendant can answer an incoming call, put the call on hold at the Attendant loop, and page the requested party.
The paged party calls the attendant, and if a different attendant answers this incoming call, the answering attendant
can transfer the call to the paging attendant. The attendant who holds the incoming call can then answer the paged
party call and connect the two parties.
Operating Procedure
Operating the Console:
Service Conditions
1. Paging transfer access code can be 1 or more digits. * or # may be used as the last digit in the access code.
2. Attendant can answer a call by pressing the Priority Call key or the ANSWER key. If an attendant does
not have a Priority Call key designated, incoming call indication will not be seen when the attendant
transfers a call using this service.
Step Action Result
1
The attendant answers the incoming call and asks with whom 
the caller wishes to speak.
2
The attendant puts the incoming call on hold at the Attendant 
loop by pressing HOLD key and makes note of name and loop 
number; then, the requested party is paged and directed to call 
the attendant from a nearby courtesy phone.The individual answers the page.
3The paged party calls the attendant by dialing an operator 
access code or by automatic ring down.
4An attendant (one of any available attendants) answers the 
paged party and asks for the name.
5
The attendant dials the service access code for transferring this 
party to the other attendants, one of which holds the 
corresponding incoming party, and asks the other attendants to 
answer the call by announcing the paged partys name, then 
presses RELEASE key.The system terminates the transferred 
call to the Priority Call key, which is 
assigned as an ICI key position. This 
appears on specific Attendant only.
6
The attendant holding the corresponding incoming call 
answers the call by pressing Priority Call key or ANSWER 
key.
7
The attendant confirms the paged guest’s name and incoming 
partys name, then connects the incoming party to the paged 
guest by pressing the corresponding LOOP key where the 
incoming party is being held.Three-way Conference is established; 
when the Attendant releases, the 
incoming party and the paged party 
talk to each other. 
						

							NEAX2400 IMX Hotel Feature Programming Manual
ND-70284 (E), Issue 2
Page 175
Inter-Position Transfer 2 I-23
Assignment Procedure
STEP CMND EXPLANATION
1 AHKP Function 3, 4, or 5 – Priority Call 1, 2, or 3
2 AASP SID 37, 38, or 39 - Priority Call 1, 2, or 3
3 ASYD SYS1, INDEX 73, Bit 7 - Enable Console Loop to Loop Connection 
						

							NEAX2400 IMX Hotel Feature Programming Manual
Page 176ND-70284 (E), Issue 2
L-27 Language Service
L-27 Language Service
General Description
This service provides the announcement in the guests language and the language information display in case
following services are activated.
1. Announcement Services
The announcements sent to the guest will be in his/her language.
AUTOMATIC WAKE-UP [A-10]
AUTOMATIC WAKE-UP – HOTEL ATTENDANT [A-58]
GROUP SERVICE THROUGH PMS [G-4]
2. Language Information Display
When the following services are activated, the language used by the guest is displayed on the D
term
or Console.
ATTENDANT CONSOLE WITH HOTEL FUNCTIONS [A-25]
GUEST INFORMATION DISPLAY – D
term[G-7D]
GUEST NAME DISPLAY – Dterm[G-6D]
GUEST ROOM CALLING – HOTEL ATTENDANT [G-11]
3. Hotel Printer Service [H-13]
The language information is printed on the hotel printer.
4. Incoming Call Identification [I-2]
According to the language used by the guest, the call terminates on either of the two incoming call
keys (GST1 or GST2) on the Hotel Console.
Operating Procedure
Language information is sent to the NEAX2400 IMX via the PMS interface. No manual operation is required.
Service Conditions
1. This service provides up to 15 languages through optional data programming. In standard data assignment,
the following 7 languages are provided as defaults:
 Japanese
English
German
French
Spanish
 Chinese
 Russian
2. Relationship between language type and the number of displayed or printed characters in this service is as
follows:
3. Language information does not display for remote guest stations when Centralized Attendants are used in
a CCIS network.
Language Type Number of Displayed or Printed Characters
Up to 15 languages Maximum 2 characters
Up to 7 languages Maximum 4 characters