NEC Neax 2400 Imx Hotel Feature Programming Manual
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NEAX2400 IMX Hotel Feature Programming Manual ND-70284 (E), Issue 2 Page 77 Calling Station Number Display C-32 C-32 Calling Station Number Display General Description This feature provides hospitality service stations (restaurant, valet, room service, etc.) and guest stations with an LCD display of incoming calling number (Guest, Administration, OG, or IC trunk). This display flashes while the call is ringing, then appears steadily when the call is answered. D term may be used for service stations. Operating Procedure Step Action Result 1 Incoming call to the prime line: Automatically activates the CALLING NUMBER DISPLAY. 2If a call terminates to another line appearing on the D term: a.) Press the ringing line button. The hospitality service station LCD will display: - OR - - OR - - OR - RMO XXXX (Time and Date) >>> RMS XXXX (Time and Date) >>> ADM XXXX (Time and Date) >>> HH:MM DDD (Time and Date) >>> HH:MM indicates lapsed time, DDD indicates trunk type (1-3 digits)
NEAX2400 IMX Hotel Feature Programming Manual Page 78ND-70284 (E), Issue 2 C-32 Calling Station Number Display Operating Procedure (cont’d) Service Conditions 1. When a call terminates to a line other than the prime line, the LCD displays the incoming station as determined by LINE PRESELECTION – Dterm [L-9D]. 2. LINE PRESELECTION – D term [L-9D] is governed by a timer. After the timer times out, the display returns to TIME DISPLAY – Dterm [T-18D]. 3. The display will show either RMO (Room Out) and the station number, or RMS (Room Stay) and the station number when connected to a guest station, depending on the data sent from PMS. The display will show ADM (Administration) when connected to any station other than a guest station. 4. The RMO, RMS, and ADM displays do not appear when calling between nodes of CCIS network. Step Action Result a.) Continued. The guest room station LCD will display: - OR - - OR - b.) Lift handset and answer the call. The display stops flashing. ADM XXXX (Time and Date) >>> OPR (Time and Date) >>> DDD X (Time and Date) >>> HH:MM FX X (Time and Date) >>> HH:MM WATS X (Time and Date) >>> HH:MM TIE X (Time and Date) >>> HH:MM CCSA X (Time and Date) >>>
NEAX2400 IMX Hotel Feature Programming Manual ND-70284 (E), Issue 2 Page 79 Calling Station Number Display C-32 Assignment Procedure STEP CMND BIT EXPLANATION 1SYS1 ASYD INDEX 78b 0Calling and Intermediate Station Number indication (Dterm and Console) 0/1 = Out/In Service (Always assign “1”.) b 1Kind of Service Class indication (Dterm) 0/1 = Out/In Service (Always assign “1”.) b 2Not used b 3 b4Fixed “0” b 5Name Display Service 0/1 = Out/In Service b 6Not used b 7
NEAX2400 IMX Hotel Feature Programming Manual Page 80ND-70284 (E), Issue 2 C-71 Called Number Display – Hotel Attendant Console C - 7 1 C a l l e d N u m b e r D i s p l a y – Hotel Attendant Console General Description If a call is transferred to the Console as a result of such features as: DO NOT DISTURB [D-11] CALL FORWARDING – ALL CALLS [C-5] CALL FORWARDING – BUSY LINE [C-2] CALL FORWARDING – DONT ANSWER [C-3] CALL FORWARDING – INTERCEPT/ANNOUNCEMENT [C-25], information pertaining to that station is displayed on the Console. The LCD displays on the Attendant Console and Desk Console are illustrated below. Figure 2 Display Area of Attendant Console and Desk Console Operating Procedure Step Action Result 1 The attendant answers an incoming call.The DEST lamp lights, and the called station number is displayed. 2The attendant presses the SRC key.The DEST lamp goes off, and the SRC lamp lights. Either the calling partys station number or the route/trunk number is displayed. The LCD on the Attendant Console displays as shown below: The LCD on the Desk Console displays as shown below: XX TN CLSSTATION/TRUNK NO. ROOM INFORMATION LO RSC Calling Station Number Called Station Number & Called Station Room Status Information XXXX STATION WK TIME LANG. DND RC VIPMW OCPD NAME : STAY XXXX A0700 NAME STAY SRC TN:X CLS:X XXXX A0700 No. XXXX DD RCO MW OCPD
NEAX2400 IMX Hotel Feature Programming Manual ND-70284 (E), Issue 2 Page 81 Called Number Display – Hotel Attendant Console C-71 Service Conditions 1. This feature is effective when a station-to-station call or a DID call has been routed to an Console as a result of DO NOT DISTURB [D-11], CALL FORWARDING – ALL CALLS [C-5], CALL FORWARDING – BUSY LINE [C-2], CALL FORWARDING – DONT ANSWER [C-3], or CALL FORWARDING – INTERCEPT/ANNOUNCEMENT [C-25], and is answered by the Attendant. 2. If the Attendant presses the SRC key while the called station number is displayed, the display changes to the number of the calling party. The called station number cannot be displayed again. 3. While the called station number is displayed, the Attendant can transfer the call to a desired station by keying the destination number on the keypad. In this case, the called station number of that call cannot be displayed again. 4. While the called station number is displayed, the Attendant can place the call on hold by pressing the HOLD key. 5. While the called station number is displayed, the Attendant can set CALL PARK [C-29] service. The called station number cannot be displayed again. 6. The Attendant can override the busy guest station by pressing the associated loop key or TKSL key. The called number and the associated station/route number are displayed on the Console. This service is activated, depending on the hotel system parameters. ConnectionOverridden PartyConsole Key UsedConsole Display “Station Trunk No.” Area“Room Information” Area Station A – Station B Station ALOOP Station B. No. Station A name and information Station A – Trunk A Station ALOOP Trunk A. No. Station A name and information Station A – Trunk A Trunk ATKSL Trunk A No. Station A name and information
NEAX2400 IMX Hotel Feature Programming Manual Page 82ND-70284 (E), Issue 2 C-71 Called Number Display – Hotel Attendant Console Assignment Procedure STEP CMND BIT EXPLANATION 1SYS1 ASYD INDEX 70b 0Called Number Display when Call Forwarding to Console 0/1 = Out/In Service b 1Flashing display of Line Lockout on Console BLF 0/1 = In/Out Service b 2Route No. Display on Console b 3 b4One digit dialing instead of SHF (DP TEL only) 0/1 = Not Required/Required b 5 Priority order for answering via ANSWER key 0 = Priority according to Type of Call 1 = Priority according to the order call termination b 6Announcement Trunks used for Delay Announcement – UCD service 0/1 = Common/per UCD group b 7 Send Warning Tone to interrupted parties when Executive Right of Way service in operation. 0/1 = Required/Not Required 2SYS1 ASYD INDEX 78b 0Calling and Intermediate Station Number indication (Dterm and Console) 0/1 = Out/In Service (Always assign “1”.) b 1Kind of Service Class indication (Dterm) 0/1 = Out/In Service (Always assign “1”.) b 2Not used b 3 b4Fixed “0” b 5Name Display Service 0/1 = Out/In Service b 6Not used b 7 TN RT TRK b 3 0b2 0: RT TRK b 3 0b2 1:
NEAX2400 IMX Hotel Feature Programming Manual ND-70284 (E), Issue 2 Page 83 Called Number Display – Hotel Attendant Console C-71 3AHSY INDEX 110b 0 Room key Interface 0: Interface is absent (STAY/OUT is displayed) 1: Interface is present (Key status is displayed) b 1Hotel–ATT Guest Information Service 0/1 = Not Required/Required b 2Not used b 3Called Number Display on the Hotel Console 0/1 = Out/In Service b 4 Not used b5 b6 b7Guest Name Display–Dterm, Guest Information Display–Dterm/PMS Terminal 0/1 = Out/In Service STEP CMND BIT EXPLANATION
NEAX2400 IMX Hotel Feature Programming Manual Page 84ND-70284 (E), Issue 2 C-72 Connecting Room Service C-72 Connecting Room Service General Description This feature allows the PMS to connect two rooms on a temporary basis to act as one room. One room will act as the master room and the other to act as a secondary room. If suite rooms are to be connected, the master station in the suite room arrangement is used for connecting room purposes. Operating Procedure CONNECTING ROOM SERVICE assignment is made through the PMS terminal. Service Conditions 1. Dialing the master room phone number rings both master and secondary room phones. Dialing the secondary room phone number rings the secondary phone only. 2. The master station can originate a call when the secondary station is in use, and vice versa. 3. Only two rooms may be connected. If SUITE ROOMS are connected, then up to eight stations may be connected. 4. Master suite room numbers are assigned when suite rooms are connected. The status of all eight stations appears on the DSS lamps when the Console calls the connected suite rooms, if such status indicators are assigned through system data. 5. This feature essentially provides for suite room service on a temporary basis for answering incoming calls. CHECK-IN/CHECKOUT [C-23], MAID STATUS [M-22], MESSAGE WAITING [M-6], AUTOMATIC WAKE-UP [A-10], DO NOT DISTURB [D-11] and ROOM CUTOFF [R-9] must be set or reset independently for each room. 6. PMS message registration (billing) must be done separately for connecting rooms. 7. When CONNECTING ROOM SERVICE is canceled by the PMS terminal, the other hospitality statuses remain unchanged. CONNECTING ROOM SERVICE is automatically canceled when PMS declares the status of these rooms as either Vacant or Out of Order. 8. CONNECTING ROOM SERVICE is also canceled when MAID STATUS [M-22] sets the room or master rooms Ready to Sell or Out of Order. It is also canceled when master room or both rooms are checked out (CHECK-IN/CHECKOUT [C-23]). 9. The CALLING STATION NUMBER DISPLAY [C-32] will display at either the master or secondary connecting room. In the case of connecting suite rooms, the display will be either the master suite room or the secondary suite room, depending on number dialed. For CONNECTING ROOM SERVICE, the station number dialed will display regardless of the answering station. 10. There is no limit to the number of connecting room arrangements within a system. 11. Three processing alternatives are available if the master station in the connecting room is busy. a.) The caller hears busy tone. b.) The call is transferred to the Console. c.) The call rings an idle station. 12. When the DND override feature is used for a secondary room, room status displays secondary room information with the master room number.
NEAX2400 IMX Hotel Feature Programming Manual ND-70284 (E), Issue 2 Page 85 Connecting Room Service C-72 Service Conditions (cont’d) 13. When the Console dials the master station, the DSS keys and lamps are used in the operation. The status of the connecting room phones appear on the DSS lamps. Ringing is generated at the connecting room phones when the first DSS key is pressed or the START key is pressed. If a secondary phone DSS key is pressed, only the corresponding secondary phone will ring. The DSS lamp on a busy connecting room station will flash. The DSS lamp on an idle connecting room phone will show solid. Figure 3 Console Lamps Used for Connecting Suites 14. Ringing cycles are controlled by the line card. If suite rooms are not serviced by a common line card, ring will not be synchronized. 15. If digital remote units are used for connecting stations, ringing will be random and will not be synchronized. Assignment Procedure STEP CMND BIT EXPLANATION 1SYS1 ASYD INDEX 161b 0Don’t Disturb Override key on Console 0/1 = Out/In Service b 1Message Waiting Lamp in Service 0/1 = Out/In Service b 2Language Service 0/1 = Out/In Service b 3Split Hold Service 0/1 = Out/In Service b 4Not used b 5DSS (Direct Station Section) Keys on Console 0/1 = Ineffective/Effective b 6Timing Start using “#” Code 0/1 = Ineffective/Effective b 7Timing Start using “*” Code 0/1 = Ineffective/Effective 7500 7501 7502 7503 7510 7511 7512 7513 Secondary Master Connecting RoomSub Connecting Room Primary SecondaryPrimary S3S4 S2 M1 M1S2 S3 S4 DSS/BLF keys on Desk Console
NEAX2400 IMX Hotel Feature Programming Manual Page 86ND-70284 (E), Issue 2 C-72 Connecting Room Service 2AHSY INDEX 111b 0Fixed Data b 1 b2Not used b 3 Setting of Message Registration Data to be sent out to the PMS b 4b3 0 0 : The pilot number is sent out in the case of Suite Room; the Main Room Station Number is sent out in the case of Connecting Room. 0 1 : The station Number of each station within the room is sent out. b 4 b5Not used b 6 b7Connecting Room 0/1 = Out/In Service 3AHSY INDEX 185b 0Not used b 1Suite Room/Connecting Room Status Display 0/1 = Out/In Service b 2 Not used b 3 b4 b5 b6 b7 4AHSY INDEX 188b 0 Processing for Suite Room Station/Connecting Room Station Busy b 1b0 00=Busy Tone 0 1 = An idle station within the room is called 1 0 = The call is transferred to the Console if the caller is not the console operator. b 1 b2Fixed Data b 3 b4Not used b 5 When a call terminates to the Double Suite Room 0 = All stations ring simultaneously 1 = Alternately between Master Suite and Slave Suite b 6Fixed Data b 7Suite Room in Service 0/1 = Out/In Service STEP CMND BIT EXPLANATION