NEC Neax 2400 Imx Hotel Feature Programming Manual
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ND-70284 (E) ISSUE 2 STOCK # 200888 Hotel Feature Programming Manual ® MAY, 2000 NEC America, Inc.
LIABILITY DISCLAIMER The information contained in this document is specific to D term Series E only. Throughout this document, references to “Console” or “Attendant Console” imply a Hotel Console. Most features described in this manual require a Hotel Console. However, some features (including A-57, A-73, I-23, P-34, and V-16) can also be performed using a Business Console. Minimum firmware may be required. Contact NEC Engineering for additional information. NEC America, Inc. reserves the right to change the specifications, functions, or features, at any time, without notice. NEC America, Inc. has prepared this document for use by its employees and customers. The information contained herein is the property of NEC America, Inc. and shall not be reproduced without prior written approval from NEC America, Inc. NEAX and D term are registered trademarks of NEC Corporation. Copyright 1998, 1999, 2000 NEC America, Inc. Printed in the U.S.A
ISSUE 1 ISSUE 2 ISSUE 3 ISSUE 4 DATE DECEMBER, 1998 DATE MAY, 2000 DATE DATE ISSUE 5 ISSUE 6 ISSUE 7 ISSUE 8 DATE DATE DATE DATE NEAX2400 IMX Hotel Feature Programming Manual Revision Sheet 1/4 ND-70284 (E) ISSUE 2 PA G E N o .ISSUE No. 12345678 i12 ii12 iii12 iv12 v12 vi12 vii12 viii12 112 212 312 412 512 612 712 812 912 1012 1112 1212 1312 1412 1512 1612 1712 1812 1912 2012 2112 2212 2312 2412 2512 2612 2712 2812 2912 3012 3112 3212 3312 3412 3512 3612 3712 3812 3912 4012 4112 4212 4312 4412 4512 4612 4712 4812 4912 5012 5112 5212 5312 5412 5512 5612 5712 5812 5912 6012 6112 6212 6312 6412 6512 6612 6712 6812 PA G E N o .ISSUE No. 12345678
ISSUE 1 ISSUE 2 ISSUE 3 ISSUE 4 DATE DECEMBER, 1998 DATE MAY, 2000 DATE DATE ISSUE 5 ISSUE 6 ISSUE 7 ISSUE 8 DATE DATE DATE DATE NEAX2400 IMX Hotel Feature Programming Manual Revision Sheet 2/4 ND-70284 (E) ISSUE 2 6912 7012 7112 7212 7312 7412 7512 7612 7712 7812 7912 8012 8112 8212 8312 8412 8512 8612 8712 8812 8912 9012 9112 9212 9312 9412 9512 9612 9712 9812 9912 10012 10112 10212 10312 10412 10512 10612 PA G E N o .ISSUE No. 12345678 10712 10812 10912 11 012 11112 11 212 11 312 11 412 11 512 11 612 11 712 11 812 11 912 12012 12112 12212 12312 12412 12512 12612 12712 12812 12912 13012 13112 13212 13312 13412 13512 13612 13712 13812 13912 14012 14112 14212 14312 14412 PAGE No.ISSUE No. 12345678
ISSUE 1 ISSUE 2 ISSUE 3 ISSUE 4 DATE DECEMBER, 1998 DATE MAY, 2000 DATE DATE ISSUE 5 ISSUE 6 ISSUE 7 ISSUE 8 DATE DATE DATE DATE NEAX2400 IMX Hotel Feature Programming Manual Revision Sheet 3/4 ND-70284 (E) ISSUE 2 14512 14612 14712 14812 14912 15012 15112 15212 15312 15412 15512 15612 15712 15812 15912 16012 16112 16212 16312 16412 16512 16612 16712 16812 16912 17012 17112 17212 17312 17412 17512 17612 17712 17812 17912 18012 18112 18212 PA G E N o .ISSUE No. 12345678 18312 18412 18512 18612 18712 18812 18912 19012 19112 19212 19312 19412 19512 19612 19712 19812 19912 20012 20112 20212 20312 20412 20512 20612 20712 20812 20912 21012 21112 21212 21312 21412 21512 21612 21712 21812 21912 22012 PAGE No.ISSUE No. 12345678
ISSUE 1 ISSUE 2 ISSUE 3 ISSUE 4 DATE DECEMBER, 1998 DATE MAY, 2000 DATE DATE ISSUE 5 ISSUE 6 ISSUE 7 ISSUE 8 DATE DATE DATE DATE NEAX2400 IMX Hotel Feature Programming Manual Revision Sheet 4/4 ND-70284 (E) ISSUE 2 22112 22212 22312 22412 22512 22612 22712 22812 22912 23012 23112 23212 23312 23412 23512 23612 23712 23812 23912 24012 24112 24212 24312 24412 24512 24612 24712 24812 24912 25012 25112 25212 2531 2541 2551 2561 2571 2581 PA G E N o .ISSUE No. 12345678 2591 2601 2611 2621 2631 2641 2651 2661 2671 2681 2691 2701 2711 2721 2731 2741 PAGE No.ISSUE No. 12345678
ND-70284 (E) ISSUE 2 MAY, 2000 NEAX2400 IMX Hotel Feature Programming Manual Feature List Pag e NEAX2400 IMX Hotel Feature Programming Manual ND-70284 (E), Issue 2Page i A-10 Automatic Wake-Up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 A-10D Automatic Wake-Up Dterm . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27 A-15 Announcement Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40 A-25 Attendant Console With Hotel Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42 A-26 Audit Reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52 A-48 Automatic Message Waiting Lamp Off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55 A-57 Alert Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57 A-58 Automatic Wake-up – Hotel Attendant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61 A-73 Automatic Multiple Attendant Recall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64 A-74 Answering Camp-On/Call Hold Calls By Switchhook Flash . . . . . . . . . . . . . . . . . 66 A-75 Automated Guest Station Voice Mail Retrieval . . . . . . . . . . . . . . . . . . . . . . . . . . 69 B-26 Busy Status – Hotel Attendant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71 C-19 Calendar Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74 C-23 Check-In/Checkout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75 C-32 Calling Station Number Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77 C-71 Called Number Display – Hotel Attendant Console . . . . . . . . . . . . . . . . . . . . . . . 80 C-72 Connecting Room Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84 C-147 Call Information Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88 D-11 Do Not Disturb . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90 D-11D Do Not Disturb - D term . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96 D-15 Day/Night Class of Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102 D-23 Direct Page Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105 D-24 Direct Paging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108 D-25 Direct Service Set/Reset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109 D-26 Direct Station Selection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111 D-88 Directory Assistance Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112 D-89 Direct Selection – Outside . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114 D-105D D term With Hotel Function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115 D-107 Direct Data Entry – Station . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120 D-150 Double Suite Room . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121 D-151 DND/MW Lamp Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125 E-21 Emergency Call Monitor – Attendant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126 G-1 Guest/Administrative Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130 G-4 Group Service Through PMS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131 G-5 Guest Name Display Through PMS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135 G-6D Guest Name Display – D term . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137 G-7D Guest Information Display – Dterm . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144 G-8 Guest Information Display – Hotel Attendant Console . . . . . . . . . . . . . . . . . . . . . 147 G-9 Guest Information Display – PMS Terminal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 150
NEAX2400 IMX Hotel Feature Programming ManualPage iiND-70284 (E), Issue 2 Feature List (Continued) Pag e G-11 Guest Room Calling – Hotel Attendant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153 G-21 Group Restriction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157 G-24 Guest Station - D term . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165 H-8 House Phone/Hot Line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 167 H-22 Feature Transparency Over CCIS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 168 I-23 Inter-Position Transfer 2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 174 L-27 Language Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 176 M-6 Message Waiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 181 M-22 Maid Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 184 M-51 Manual Switching Of C.O. Incoming Call Destination . . . . . . . . . . . . . . . . . . . . . 190 M-68 Maid Status - Answerback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 192 O-6 Off-hook Alarm . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 195 O-9 Overtime Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 199 P-8 Printer Control – Hotel Attendant Console . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 201 P-27 PMS Interface – BISYNC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 207 P-29 PMS Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 210 P-34 Paging Console . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 216 R-9 Room Cutoff . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 219 R-10 Room Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 222 R-17 Room Numbering . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 225 S-17 Split Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 227 S-32 Screening (Split Hold) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 229 S-49 Service Call Routing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 231 S-74 Secretarial Service – Guest Station . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 232 S-75 Suite Room Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 236 S-128 2nd Wake-up Call – Same Guest Station . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 241 T-13 Toll Terminal Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 245 T-21 Timing Start . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 246 V-16 Voice Mail Service Via Message Center Interface (MCI) . . . . . . . . . . . . . . . . . . . 249 W-2 Wake-up Announcement – Headstart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 251
NEAX2400 IMX Hotel Feature Programming Manual ND-70284 (E), Issue 2Page iii LIST OF FIGURES FigurePag e 1 Key Allocations of Desk Console . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43 2 Display Area of Attendant Console and Desk Console . . . . . . . . . . . . . . . . . . . . . . . 80 3 Console Lamps Used for Connecting Suites . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85 4 Key Pattern on the Attendant Console . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109 5 Key Pattern on the Desk Console . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109 6 Example of 16-Button D term on a Front Desk Console . . . . . . . . . . . . . . . . . . . . . . . . 118 7 Example of Single/Double Suite Room . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121 8 LCD display on Special Administration Station D term. . . . . . . . . . . . . . . . . . . . . . . . . 137 9 DSS Key/Station Correspondence and Lamp Indications . . . . . . . . . . . . . . . . . . . . . 154 10 Example of Display for Call Origination — from Attendant Console and Desk Console . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 168 11 Example of Display for Call Origination from D term . . . . . . . . . . . . . . . . . . . . . . . . . . 168 12 Call Termination on Attendant Console, Desk Console, Special Administration D term. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 169 13 Example of Service Feature Setting — Attendant Console and Desk Console . . . . . 170 14 Check-In/Checkout Keys Replaced by Secretary Service Set/Reset (SCS, SCR) . . 234 15 DSS Busy Lamps on Attendant Console and Desk Console . . . . . . . . . . . . . . . . . . . 237
NEAX2400 IMX Hotel Feature Programming ManualPage ivND-70284 (E), Issue 2 LIST OF TABLES Ta b l ePag e 1 Special Services Requiring Access Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 2 Example of Dial Access Numbering Plan for Administration Station . . . . . . . . . . . . . 6 3 Example of Dial Access Numbering Plan for Guest Station . . . . . . . . . . . . . . . . . . . . 7 4 Key Arrangement for Hotel Attendant Console . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51 5 Standard Service Abbreviations on D term. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119 6 Assigning FKY4 as a Wake-Up Set Key. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119 7 Available Hospitality Service Over CCIS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171 8 Text Explanations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 213