NEC Neax 2400 Imx Hotel Feature Programming Manual
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NEAX2400 IMX Hotel Feature Programming Manual ND-70284 (E), Issue 2 Page v NEAX2400 IMX Hotel Features LEGEND X – Available — – Not Applicable N – Not Available → →→ →– Feature carried over to next software series Index Feature DescriptionSeries 7300 Series 7400 Non- NetworkFCCSNon- NetworkFCCS A-10Automatic Wake-UpXX→→ A-10D Automatic Wake-Up DtermXX→→ A-15Announcement ServiceX—→— A-25Attendant Console With Hotel FunctionsXN →N A-26Audit ReportsXX →→ A-48Automatic Message Waiting Lamp OffXX→→ A-57Alert ServiceXN→N A-58Automatic Wake-up – Hotel AttendantXN →→ A-73Automatic Multiple Attendant RecallXN→N A-74Answering Camp-On/Call Hold Calls By Switchhook FlashX— →— A-75Automated Guest Station Voice Mail RetrievalX— →— B-26Busy Status – Hotel AttendantXX →→ C-19Calendar DisplayX—→— C-23Check-In/CheckoutXX →→ C-32Calling Station Number DisplayXX→→ C-71Called Number Display – Hotel Attendant ConsoleXX→→ C-72Connecting Room ServiceXN→N C-147Call Information DisplayXN →N D-11Do Not DisturbXX →→ D-11DDo Not Disturb - D term Note:Different from Business.XX→→ D-15Day/Night Class of ServiceXN→N D-23Direct Page ConnectionX— →— D-24Direct PagingX— →— D-25Direct Service Set/ResetXX →→ D-26Direct Station SelectionX—→— D-88Directory Assistance InterfaceXN →N D-89Direct Selection – OutsideX— →— D-105D D term With Hotel FunctionXX→→
NEAX2400 IMX Hotel Feature Programming Manual Page viND-70284 (E), Issue 2 D-107Direct Data Entry – StationXN→N D-150Double Suite RoomXN →N D-151DND/MW Lamp ControlXX →→ E-21Emergency Call Monitor – AttendantXN→N G-1Guest/Administrative ServiceXX →→ G-4Group Service Through PMSXX→→ G-5Guest Name Display Through PMSXX→→ G-6D Guest Name Display – DtermXX→→ G-7D Guest Information Display – DtermNNNN G-8Guest Information Display – Hotel Attendant ConsoleXN →N G-9Guest Information Display – PMS TerminalXN →N G-11Guest Room Calling – Hotel AttendantXX →→ G-21Group RestrictionXN→N G-24 Guest Station - D termXX→→ H-8House Phone/Hot LineX—→— H-22Feature Transparency Over CCISX— →— I-23Inter-Position Transfer 2XN →N L-27Language ServiceXX →→ M-6Message WaitingXX→→ M-22Maid StatusXX→→ M-51Manual Switching Of C.O. Incoming Call DestinationXN→N M-68Maid Status - AnswerbackXN →N O-6Off-hook AlarmXX →→ O-9Overtime CallXX→→ P-8Printer Control – Hotel Attendant ConsoleXX→→ P-27PMS Interface – BISYNCXX→→ P-29PMS InterfaceXX→→ P-34Paging ConsoleX—→— R-9Room CutoffXX →→ R-10Room StatusXX→→ NEAX2400 IMX Hotel Features (Continued) LEGEND X – Available — – Not Applicable N – Not Available → →→ →– Feature carried over to next software series Index Feature DescriptionSeries 7300 Series 7400 Non- NetworkFCCSNon- NetworkFCCS
NEAX2400 IMX Hotel Feature Programming Manual ND-70284 (E), Issue 2 Page vii R-17Room NumberingX—→— S-17Split AccessXX →→ S-32Screening (Split Hold)XN→N S-49Service Call RoutingXX →→ S-74Secretarial Service – Guest StationXN→N S-75Suite Room ServiceXX →N S-1282nd Wake-up Call – Same Guest StationXX →→ T-13Toll Terminal AccessXX→→ T-21Timing StartXX→→ V-16Voice Mail Service Via Message Center Interface (MCI)XX→→ W-2Wake-up Announcement – HeadstartXN→N NEAX2400 IMX Hotel Features (Continued) LEGEND X – Available — – Not Applicable N – Not Available → →→ →– Feature carried over to next software series Index Feature DescriptionSeries 7300 Series 7400 Non- NetworkFCCSNon- NetworkFCCS
NEAX2400 IMX Hotel Feature Programming Manual Page viiiND-70284 (E), Issue 2 This page is for your notes.
NEAX2400 IMX Hotel Feature Programming Manual ND-70284 (E), Issue 2 Page 1 INTRODUCTION CHAPTER 1 INTRODUCTION General Description This manual covers the Office Data Design of the Hotel System, the Numbering Plan and a description of Service features. How to Follow the Manual This manual is organized as follows: CHAPTER 2 - NUMBERING PLAN This chapter explains the numbering plan in the hotel system. CHAPTER 3 - DESCRIPTION OF SERVICE FEATURES This chapter explains how to use the hotel service features.
NEAX2400 IMX Hotel Feature Programming Manual Page 2ND-70284 (E), Issue 2 This page is for your notes.
NEAX2400 IMX Hotel Feature Programming Manual ND-70284 (E), Issue 2 Page 3 NUMBERING PLAN CHAPTER 2 NUMBERING PLAN General Description Access Codes for various service features are determined according to the Dial Access Numbering Plan. This chapter explains the Numbering Plan, and commands related to the Numbering Plan in the Hotel System. Dial Access Numbers There are three types of Dial Access Numbers: Station Access Numbers Special Service Access Numbers Trunk Access Numbers This section explains the procedure for determining these Dial Access numbers and precautions. Basic Knowledge of Dial Access Numbers a.) A Dial Access Number consists of an Access Level and a Number of Digits as shown below: b.) For the Hotel System, the service to be performed is determined according to the specific Dial Access Number. c.) The Hotel System can have two Numbering Plan Development tables; one is for Administration stations and the other for Guest stations. Therefore, the Dial Access Number for Administration stations and the Dial Access Number for Guest stations can be provided independently. Examples: Dial Access Number for Administration Station Dial Access Number Access To “0” Split Access (Operator Call) “10” Speed Calling – System “12” Call Hold “2XXXX” Guest Station (4 or 5 digits) of Main Building “3XXXX” Guest Station (4 or 5 digits) of Annex “4XXX” Administration Station (4 digits) “5XXX” Special Administration (4 digits) “8X” 2-Digits Trunk “9” C.O. Trunk “6” and “7” Vacant Level A B C D E FDial Access Number: Access Level (0 through 9, *, #) Number of Digits (maximum 6 digits)
NEAX2400 IMX Hotel Feature Programming Manual Page 4ND-70284 (E), Issue 2 NUMBERING PLAN Basic Knowledge of Dial Access Numbers (cont’d) Dial Access Number for Guest Station Note: For the Access Level (1st digit of the Dial Access numbers) different numbers are assigned for Station Access numbers, Special Service Access numbers, and Trunk Access numbers. Station Access Numbers a.) One through six-digit station numbers are supported. b.) The system can provide Timing Start Service. The Timing Start Service allows single-digit and multi-digit stations to use the same Access levels. Examples: 2101: Guest Station Number of No. 1 Room on the 1st floor of the main building. 21001: Guest Station Number of No. 1 Room on the 10th floor of the main building. 3101: Guest Station Number of No. 1 Room on the 1st floor of the annex. 31001: Guest Station Number of No. 1 Room on the 10th floor of the annex. c.) The same station number cannot be assigned twice within the same system, even if it is assigned to different tenants or to an Administration Station and a Guest Station. Special Service Access Numbers a.) Special Service Access numbers of one through six digits can be assigned for each Access Level. Usually, one through three digits are used. b.) The Hotel System can provide the Same Number Access (Split Access) service. The Same Number Access service can provide both Administration and Guest stations with the different service feature by the same number. It can also provide the same or a different service feature by the same number according to Tenant Class, Route Restriction Class (RSC) and Service Feature Class (SFC) concerned. Examples: c.) The Hotel System can provide the Floor Service. The Floor Service is a service function to call the Room Service station on each floor by the same Access code. Dial Access Number Access To “0” Split Access (Special Administration Station (STN 5000) Call “13” Automatic Wake Up; Set “14” Automatic Wake Up; Cancel “2XXXX” Guest Station (4 or 5 digits) of Main Building “3XXXX” Guest Station (4 or 5 digits) of Annex “7” Floor Service “9” C.O. Trunk “4”, “5”, “6”, and “8” Vacant Level Dial CodeService Feature for Administration StationService Feature for Guest Station “0” Operator Call Special Administration Station Call
NEAX2400 IMX Hotel Feature Programming Manual ND-70284 (E), Issue 2 Page 5 NUMBERING PLAN Special Service Access Numbers (cont’d) Examples: Guest Station on the 1st Floor of the main building dial “7” Calling → Room Service Station (STN 4801) on the 1F Guest Station on the 2nd Floor of the main building dial “7” → Calling Room Service Station (STN 4802) on the 2F Guest Station on the 3rd Floor of the main building dial “7” → Calling Room Service Station (STN 4803) on the 3F d.) Table 2-1 shows a listing of special services which require Access numbers. Note: In a case where both Entry and Cancel are specified for the same special service, different Access numbers must be assigned for Entry and for Cancel. Trunk Access Numbers a.) Trunk Access numbers ranging from one through six (1-6) digits may be assigned on an individual basis. Usually, one through three (1-3) digits are used. Table 1 Special Services Requiring Access Numbers Name of Special Service Remarks Name of Special Service Remarks Account Code Dial Faulty Trunk Report Attendant Manual OverrideFlash Signal Sending (CAS Main Station) Authorization Code/Forced Account Code DialFloor Service Automatic Wake Up – Set Automatic Wake Up – Cancel Group Announcement – Entry Group Announcement – Cancel Busy Out – Entry (UCD) Guest/Administration Service Busy Out – Cancel (UCD) Hotel Service Call Back – Entry Call Back – Cancel Individual Speed Calling: Entry C.F. – All Calls – Entry Individual Speed Calling: Access C.F. – All Calls – Cancel Individual Trunk Access C.F. – Busy Line – Entry C.F. – Busy Line – Cancel Line Load Control: Entry C.F. – Don’t Answer – Entry Line Load Control: Cancel C.F. – Don’t Answer – Cancel
NEAX2400 IMX Hotel Feature Programming Manual Page 6ND-70284 (E), Issue 2 NUMBERING PLAN a.) Trunk Access numbers are required on an individual route basis. b.) When Least Cost Routing (LCR) is utilized, LCR Access is regarded as access to an individual route; therefore an Access Number must be assigned. c.) If Answer Service is provided for Speaker and/or Radio Paging, a Paging Answer code must be assigned. Examples of a Dial Access Numbering Plans are shown in Table 2, Example of Dial Access Numbering Plan for Administration Station and Table 3, Example of Dial Access Numbering Plan for Guest Station. Call Hold Message Reminder Call Park Access Code Call Park Local Retrieval Code Priority Call 1 Call Park Remote Retrieval Code Priority Call 2 Call Pickup Priority Call 3 Call Pickup – Direct Priority Paging Call Waiting Speed Calling Access Data Privacy – Entry Same Number Access Data Privacy – Cancel Dial Access to Attendant TAS Answer Trunk Queuing: Entry Executive Right-of-Way Trunk Queuing: Cancel Voice Call Table 2 Example of Dial Access Numbering Plan for Administration Station Access Number Function Remarks 0 Same Number Access (Dial Access to Attendant) Operator Call 10 Call Hold 11 Call Back (Entry) Cancel Number is “19” 12 Executive Right of Way 13 Speed Calling System 14 Vacant Numbers 15 16 17 18Table 1 Special Services Requiring Access Numbers (Continued) Name of Special Service Remarks Name of Special Service Remarks