NEC Neax 2000 Ivs2 Business/Hotel/Data Features And Specifications

							ATTENDANT CONSOLEMulti-Function Key
NEAX2000 IVS2
   Business/Hotel/Data Features and SpecificationsPage 38 NDA-24271, Issue 1.0
Multi-Function Key
General Description
This feature allows the top row of keys on the Attendant Console to perform and display multiple functions in
accordance with the status of call processing.
Operating Procedure
No manual operation is required.
Service Conditions
1. Multi-Function Keys can be assigned to key numbers 01-06 (SN610 ATTCON)/01-04 (SN716 DESKCON)
located directly below the LCD.
2. The lowest line of the LCD displays the function of the associated Multi-Function key under the following
conditions:
Idle state
When an attendant-called station answers or the attendant seizes an originating trunk
When the called station is busy
When the called station is in Do Not Disturb
When dialing a station number without pressing the LOOP key: Hotel/Motel features will be activated
3. A maximum of 5 status functions per Multi-Function Key can be assigned.
4. The LEDs associated with the Multi-Function keys indicates the status of the functions displayed on the Liq-
uid Crystal Display (LCD).
5. The Incoming Call Identification (ICI) and LOOP keys should not be assigned as Multi-Function keys.
Multiple Console Operation
General Description
This feature allows more than one Attendant Console to operate within the same system.
Operating Procedure
Normal operating procedures are applied for each console installed.
Service Conditions
1. The maximum number of consoles per Firmware Processor (FP) is 16.
2. The maximum number of consoles allowable per system is 16.
3. Each incoming call is displayed on all consoles within a tenant group whether idle or busy. If all Attendants
are involved in processing calls when another C.O. call arrives, the Call Waiting (CW
) will show on all con-
sole LCDs.
4. A station can be connected to only one Attendant loop at a time. Any attempt at establishing multiple con-
nections will result in reorder tone being sent to the party attempting multiple loop connection.
5. Attendant Interposition Transfer is used to transfer calls between Attendant Consoles. 
						

							ATTENDANT CONSOLEPushbutton Calling – Attendant Only
NEAX2000 IVS2
Business/Hotel/Data Features and Specifications  
NDA-24271, Issue 1.0  Page 39
6. The system operates only on a switched-loop basis. Fixed-loop operation is not available.
7. To place a multiple console system (or a multiple console tenant group) into Night Service, a prepro-
grammed master console must press the MODE, NITE and Answer key (press Night key for SN716
DESKCON). If one of the other consoles enters Night Service, all calls addressed to that console will be
directed to the other console(s).
8. When a console has entered Night Service, all calls already connected to its loop must be processed from
that console. Recalls and serial recalls are routed to the night transfer station, if assigned.
Pushbutton Calling – Attendant Only
General Description
This feature permits an operator to place all calls over Dual-Tone, Multi-Frequency (DTMF) lines from the
push-button keypad on the Attendant Console.
Operating Procedure
The operator presses the push-button keypad to dial.
Service Conditions
1. This feature requires that all Central Office trunks or tie trunks accept push-button signaling (DTMF).
2. Push-button Calling- Attendant Only may be added to the system without providing push-button calling ca-
pability to other stations.
Serial Call
General Description
This feature is activated by the Attendant when an incoming calling party wishes to speak with more than one
internal party. When the internal station subsequently disconnects from the C.O. line call, the C.O. party auto-
matically rings back to the same Attendant.
Operating Procedure
1. The Attendant answers an incoming C.O. call.
2. The Attendant extends the call to the desired station.
3. The Attendant presses the SERIAL CALL SET (SC) key.
4. The called station and incoming caller are connected.
5. The called station hangs up. The Serial Call Termination (SRL) LED on the Attendant Console flashes at
60 IPM. If the Attendant is available, an audible indication is provided.
6. The Attendant presses the Answer or SRL key to return to the original incoming calling party.
Service Conditions
1. Serial Calling is not provided for Station-to-Station calling.
2. Serial Calling can be enabled or disabled on a per-console basis. 
						

							ATTENDANT CONSOLETime Display
NEAX2000 IVS2
   Business/Hotel/Data Features and SpecificationsPage 40 NDA-24271, Issue 1.0
3. This feature is not available for tandem connections.
4. Serial Calling is allowed when a station is involved in an Attendant Conference.
5. No features are denied toward a line or trunk involved in a Serial Call.
Time Display
General Description
This feature provides a digital time display on the Attendant Console (SN610 ATTCON) LCD.
Operating Procedure
Time is constantly displayed on the Attendant Console LCD.
Service Conditions
The clock display of the Attendant Console is synchronized with the clock in the system.
Trunk Group Busy Display
General Description
A visual indication is supplied to the Attendant when all trunks in a particular trunk group are busy.
Operating Procedure
No manual operation is required.
Service Conditions
1. The Attendant Console must be programmed to have a designated Trunk Group Busy LED on a function
key.
2. This feature may be used on trunk groups consisting of either DDD, DID, WATS, TIE, FX, or special
trunks.
3. Besides Trunk Group Busy LEDs on the Attendant Console, Trunk Group Busy status can be displayed on
the following LEDs:
a. Function key LEDs on Multiline Terminals
b. External LEDs (PN-DK00 card or built-in DK00 in MP card must be installed.)
4. A total of 62 Trunk Group Busy LEDs are available for Attendant Consoles, Multiline Terminals or External
LEDs. 
						

							ATTENDANT CONSOLEUnsupervised Trunk-to-Trunk Transfer By Attendant
NEAX2000 IVS2
Business/Hotel/Data Features and Specifications  
NDA-24271, Issue 1.0  Page 41
Unsupervised Trunk-to-Trunk Transfer By Attendant
General Description
This feature allows an Attendant to transfer an incoming or outgoing call on one trunk to an outgoing trunk and
exit the connection before the called party answers.
Operating Procedure
1. An incoming call is received and answered in the normal manner. The trunk number is displayed.
2. The Attendant dials the access code of the outgoing route, then the destination number. The dialed digits are
displayed.
3. If the feature is allowed, the display will change to show the selected outgoing trunk number.
4. The call is extended (by operation of the RELEASE key). The Attendant Console will be recalled. On an-
swer, the Attendant will be connected to the original trunk party. If the call is answered, the trunk-to-trunk
connection is maintained.
5. After recall to the Attendant Console, the called party may answer which would result in an initial three-
way conversation before the call is extended. Alternately, the Attendant can re-extend the call (from above)
to the same destination or extend it to another.
Service Conditions
1. The feature is dependent on trunk supervision and other conditions being met.
2. The trunk associated with at least one side of the call must be programmed for answer and/or release super-
vision to ensure that the trunks do not lock up or this feature will be disallowed. 
						

							ATTENDANT DELAY ANNOUNCEMENT
NEAX2000 IVS2
   Business/Hotel/Data Features and SpecificationsPage 42 NDA-24271, Issue 1.0
ATTENDANT DELAY ANNOUNCEMENT
General Description
This feature provides an announcement, via a Digital Announcement Trunk Card, to external calls that are not
answered by the attendant within a predetermined time.
Station Application
Not applicable.
Operating Procedure
No manual operation required.
Service Conditions
1. Up to eight calls can be connected to one circuit of a Digital Announcement Trunk Card at one time.
2. This feature is provided on a trunk-route basis (C.O./TIE/DID).
3. A maximum of 128 Digital Announcement Trunk circuits can be assigned on a tenant/system-basis.
There are 2 circuits on MP card, 2 circuits on each 2DAT card, and 4 circuits on each 4DAT card.
4. The announcement can be supplied to a call once or several times, periodically. (This is selectable).
5. Calls remain queued to the attendant until answered or until remote-disconnect signalling occurs. 
						

							ATTENDANT LOCKOUT
NEAX2000 IVS2
Business/Hotel/Data Features and Specifications  
NDA-24271, Issue 1.0  Page 43
ATTENDANT LOCKOUT
General Description
This feature denies an Attendant the ability to re-enter an established trunk or station connection without being
recalled by that station after the call is put in consultation hold.
Station Application
Attendant Consoles.
Operating Procedure
No manual operation is required.
Service Conditions
1. This feature is mutually exclusive with the Attendant Override feature.
2. The Attendant Override feature must be disabled to enable this feature. 
						

							ATTENDANT OVERFLOW
NEAX2000 IVS2
   Business/Hotel/Data Features and SpecificationsPage 44 NDA-24271, Issue 1.0
ATTENDANT OVERFLOW 
General Description
When an incoming call, which has terminated from a trunk to the Attendant Console, remains unanswered after
a predetermined time period, this feature provides a change to Night Service for that particular trunk.
Station Application
Attendant Consoles.
Operating Procedure
No manual operation is required.
Service Conditions
1. The Night Service assignment applied to the unanswered call is the same that applies to that trunk when the
system is placed in night mode.
2. This feature only applies to incoming calls on Loop Start or Ground Start trunks, and is provided on a per
system basis.
3. The activation timing for this feature is, by default, from 32 to 36 seconds after the call status has changed
from trunk incoming call to Attendant call, and can be programmed from 4 seconds to 120 seconds in in-
crements of 4 seconds.
4. When the destination of the Night Service is specified as a Direct Inward Termination (DIT), the incoming
call processing is changed to Trunk Answer Any Station (TAS) when the called DIT station fails to answer
the rerouted call within a predetermined time period.
5. The next incoming trunk call will ring at the Attendant Console as normal. 
						

							ATTENDANT OVERRIDE
NEAX2000 IVS2
Business/Hotel/Data Features and Specifications  
NDA-24271, Issue 1.0  Page 45
ATTENDANT OVERRIDE
General Description
This feature permits an Attendant to enter a busy connection (station or trunk) using the Attendant Console.
When this feature is activated, a warning tone is sent to the connected parties after which, they are connected
with the Attendant in a three-way bridge.
Station Application
Attendant Consoles.
Operating Procedure
To activate Attendant Override
1. Press an idle LOOP key.
2. Dial the desired station number or dial the feature access code for individual trunk access and the desired
trunk number.
3. Press the BV key when busy tone is heard.
4. A double burst tone is sent to the connected parties.
5. The Attendant may now monitor or join the conversation
OR
Press the RELEASE key to disengage.
Service Conditions
1. This feature may be used to enter trunk-to-trunk, station-to-station, or station-to-trunk connections.
2. Each tone burst is 0.08 seconds in duration, and is provided to both parties connected.
3. Attendant Override of a busy station is denied if the busy station is dialing, talking to another Attendant,
receiving a system generated tone, protected against any override by DND key, or if any of the following
features are in progress:
Attendant Camp-On
Call Forwarding
Call Transfer
Conference
Data Communications
Data Line Security
Executive Override
Hold
Paging
Privacy
Station Hunting
Voice Call
4. The Attendant can override a station that is part of an Automatic/Uniform Call Distribution group. 
						

							AUTHORIZATION CODE
NEAX2000 IVS2
   Business/Hotel/Data Features and SpecificationsPage 46 NDA-24271, Issue 1.0
AUTHORIZATION CODE
General Description
An Authorization Code is a numerical code which will temporarily change a stations Class of Service to a Class
of Service assigned to that Authorization Code. This new Class of Service allows access to trunks, dialing pat-
terns, and/or features which would otherwise be restricted.
Station Application
All stations.
Operating Procedure
1. Lift handset and receive dial tone.
2. Enter the feature access code for Authorization Code.
3. Enter the Authorization Code.
4. Receive dial tone.
5. Enter the number to be called or access the desired feature.
Service Conditions
1. The feature access code for Authorization Code can be one to three digits.
2. Authorization Code Limitations
a. In the case of a system with AP01 card:
Number of digits: 1 digit-10 digits (If Check Code is provided, limited to 8 digits)
If Forced Account Code is utilized, the same number of digits must be assigned to Authorization
Code and Forced Account Code.
Number of codes: Up to 1,000 codes combined with Forced Account Code and Direct Inward Sys-
tem Access (DISA) Code
b. In the case of a system without AP01 card:
Number of digits: 1 digit-8 digits
Number of codes: The maximum number of codes depends on the numbering scheme and digit
number. For details, refer to APPENDIX 3.
3. Station Message Detail Recording (SMDR) will print an Authorization Code; however, masking of the Au-
thorization Codes is available if desired.
4. Authorization Codes are assigned in system data from the Maintenance Administration Terminal (MAT) or
the Customer Administration Terminal (CAT).
5. Authorization Code changes the Class of Service for that call only.
6. If the system is designated as KF Registration, this feature will not be available.
7. An Authorization Code can be assigned per a station number so that one code is used only on the specific
station. Application Processor (AP01) is required. 
						

							AUTOMATED ATTENDANT
NEAX2000 IVS2
Business/Hotel/Data Features and Specifications  
NDA-24271, Issue 1.0  Page 47
AUTOMATED ATTENDANT
General Description
This feature allows the system to answer incoming trunk calls. The system will supply a message and/or dial
tone to the caller. The caller can then dial the desired extension number and be directed to that station.
Station Application
Not applicable.
Operating Procedure
To record a message
1. Go off-hook and receive internal dial tone.
2. Dial the Digital Announcement Trunk record access code and the Digital Announcement Trunk card num-
ber. 
Three seconds of tone will be supplied.
3. Record the message (maximum duration - 60 seconds).
4. Restore handset.
To replay a message
1. Go off-hook and receive Dial tone.
2. Dial the Digital Announcement Trunk replay access code and Digital Announcement card number.
3. Receive a message.
4. Restore handset.
To delete a message
1. Go off-hook and receive Dial Tone.
2. Dial the Digital Announcement Trunk delete access code and Digital Announcement card number.
3. Receive Service Set Tone.
4. Restore handset.
Service Conditions
1. If the called station is busy or does not answer, or the number dialed is a feature access code or trunk access
code, any one of the following operations can be set:
The incoming trunk call can be released.
A 2nd message and dial tone, or dial tone, can be supplied.
An alternate call terminating destination (Attendant, Trunk Answer Any Station, Direct Inward Termi-
nation) can be provided.
2. If Dual-Tone, Multi-Frequency (DTMF) digits have not arrived within a predetermined time interval (15
seconds) after the message is supplied, the system will transfer, as per programming, to an alternate call ter-
minating destination (Attendant Console, Trunk Answer Any Station, Direct Inward Termination).