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NEC Neax 2000 Ivs2 Business/Hotel/Data Features And Specifications
NEC Neax 2000 Ivs2 Business/Hotel/Data Features And Specifications
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CAMP-ON NEAX2000 IVS2 Business/Hotel/Data Features and SpecificationsPage 108 NDA-24271, Issue 1.0 CAMP-ON General Description This feature provides selected stations or outside calls with Camp-On capability to a busy internal station. Two Camp-On methods are provided. The call waiting method allows a station or an outside party to camp itself on to a busy station. The transfer method allows a transferred outside call to be camped-on to a busy station. Station Application All stations. Operating Procedure To set Camp-On (call waiting method) From a Single Line Telephone 1. Dial the desired station number and receive busy tone. 2. Press the FLASH key (or momentarily press the hookswitch). Feature dial tone is received. 3. Dial the Camp-On (call waiting) feature access code and receive special ringback tone. Camp-On tone (4 tone burst) is sent to the busy station. From a Multiline Terminal 1. Dial the desired station number and receive busy tone. 2. Press the Transfer key. Feature dial tone is received. 3. Dial the Camp-On (call waiting) feature access code and receive special ring back tone. Camp-On tone (4 tone burst) is sent to the busy station. From an outside party on DID incoming call 1. Dial desired station number and receive busy tone. 2. Camp-On (call waiting) is automatically set if the Camp-On feature is allowed. 3. Receive ringback tone. Camp-On tone (3 tone burst) is sent to the busy station. To set Camp-On with an outside call in progress (transfer method) From a Single Line Telephone 1. Press the FLASH key (or momentarily press the hookswitch). The call in progress remains on Consultation Hold and feature dial tone is received. 2. Dial the desired station and receive busy tone. 3. Press the FLASH key (or momentarily press the hookswitch). Feature dial tone is received. 4. Dial the Camp-On (transfer) feature access code and receive service set tone. Camp-On tone (two tone bursts) is sent to the busy station. 5. Restore the handset.
CAMP-ON NEAX2000 IVS2 Business/Hotel/Data Features and Specifications NDA-24271, Issue 1.0 Page 109 From a Multiline Terminal 1. Press the Transfer key. The call in progress remains on Consultation Hold and feature dial tone is received. 2. Dial the desired station number and receive busy tone. 3. Press the Transfer key. Feature dial tone is received. 4. Dial the Camp-On (transfer) feature access code and receive service set tone. Camp-On tone (two tone bursts) is sent to the busy station. 5. Restore the handset. To answer a Camp-On (transfer method or Call Waiting method) from any station 1. Receive Camp-On tone. 2. From a Single Line Telephone, momentarily press the hookswitch and dial the Call Hold feature access code. From a Multiline Terminal, press the FLASH key or Answer key. The existing call is placed on Call Hold and the Camp-On call is automatically answered. To answer a Camp-On (Call Waiting method-outside calls) from any station 1. Receive Camp-On (Call Waiting) tone. 2. From a Single Line Telephone, momentarily press the hookswitch. From a Multiline Terminal, press the FLASH key or Answer key. The existing call is placed on Call Hold and the Camp-On call is automatically answered. 3. To alternate between two calls, press the FLASH key (or momentarily press the hookswitch) or Answer key. OR 1. Receive Camp-On (Call Waiting) tone. 2. Complete the existing call and restore the handset. 3. The Camp-On call is automatically terminated. 4. Lift the handset. Service Conditions 1. Camp-On tone for call waiting method (internal calls) is 4 (four) tone burst. Camp-On tone for transfer method is two tone bursts. Camp-On tone for the call waiting method (outside calls) is three bursts. 2. When Camp-On is activated to a station, any other Camp-On attempts to that station are denied and reorder tone is provided (transfer method) or busy tone is provided (call waiting method). Once the Camp-On recalls to the originator or is answered (and the first call abandoned, or the camped on party abandons), another Camp-On can be activated. 3. A Camp-On of an internal station will not recall. The station which sets camp-on must remain off-hook. 4. After a transfer Camp-On has remained Camped-On for a programmable period of time (8 to 128 seconds, 30 seconds as set in default), the station that set the Camp-On will be recalled. 5. The ability to activate this feature can be allowed or denied in the Stations Class of Service. 6. A maximum of 28 stations can set call waiting Camp-On simultaneously. A maximum of 128 stations can set transfer Camp-On simultaneously. 7. A party camped on for a transfer will hear Music On Hold (when provided) while on Consultation Hold.
CAMP-ON NEAX2000 IVS2 Business/Hotel/Data Features and SpecificationsPage 110 NDA-24271, Issue 1.0 8. Periodic Camp-On tone can be provided every 4 seconds. This can be allowed or denied in system program- ming on a per-system basis. When denied, a single Camp-On signal is received. 9. Camp-On can only be set if the called station is on a two-party call. Camp-On is denied if the busy station is dialing or in Line Lockout, receiving a system generated tone, protected against any override by DND key, a Data Station currently has a Camped-On call or if any of the following features are activated on the busy station: Attendant OverrideConferenceExecutive Override Attendant Camp-OnConsultation HoldPrivacy Call Hold (by key)Data Line SecurityVoice Call Call Transfer 10. When Camp-On is denied, the caller will receive reorder tone and can return to the original party (in the case of a Camp-On transfer). 11. When single digit access codes are enabled, Multline Terminal users can set a Camp-On without using the Transfer key twice. 12. Camp-On (call waiting) for outside calls (DID, CCIS incoming calls) can be allowed or denied on a per- trunk route basis or per-DID number basis. 13. When the called station is a pilot station in a Hunt group or UCD group, Hunting or UCD queuing is fol- lowed. If all stations in the Hunt group are busy, the called station is camped on. 14. When the called station has set Call Forwarding-All Calls and the forwarding destination is busy, the for- warding destination is camped on. 15. When the called station has set Call Forwarding-Busy Line and the forwarding destination is busy, the orig- inally called station is camped on.
CENTREX COMPATIBILITY NEAX2000 IVS2 Business/Hotel/Data Features and Specifications NDA-24271, Issue 1.0 Page 111 CENTREX COMPATIBILITY General Description A combination of features allows full integration of the NEAX2000 IVS2 with Centrex service. Station Application All stations. Operating Procedure Refer to associated features. Service Conditions 1. Flexible Configuration: Universal Ports to meet high Trunk-to-Station ratio. Building block approach for modular growth. Flexible Line Assignment. Wide variety of terminals. 2. Terminal Flexibility: Choice of terminals to meet multiple applications. Answering Positions: 16-line Multiline Terminal with Direct Station Selection/Busy Lamp Field Console (DSS/BLF) OR Attendant Console Standard Positions: 8-Line Multiline Terminal 16-Line Multiline Terminal with LCD Single Line Telephones 3. High trunk-to-station ratio (256 trunks). 4. Ground/Loop Start Centrex line compatibility. 5. Centrex line Direct In Termination (DIT) to individual Single Line Telephones with secondary answering at any Multiline Terminal. 6. Delayed Ringing for backup answer of Centrex incoming calls. 7. Hookflash to Centrex line from Multiline Terminal/Single Line Telephone. 8. Automatic seizure using dial access of individual Centrex lines with outgoing restriction control, up to 64 trunks. 9. Code Restriction allows for inspection to follow the Centrex access code for Direct Outward Dialing. 10. Flexible extension numbering to match Centrex numbering pattern. 11. KF registration (FCC Part 68). 12. Trunk Direct Appearance for Centrex lines. 13. Function keys at Multiline Terminals for easy access to Centrex features.
CENTREX COMPATIBILITY NEAX2000 IVS2 Business/Hotel/Data Features and SpecificationsPage 112 NDA-24271, Issue 1.0 14. Automatic pause after Centrex access code. 15. Listed directory numbers display at Attendant Console. 16. Uniform Call Distribution (UCD) for quick and efficient handling of incoming calls. 17. Recall key provides timed hookflash to Centrex for feature access. 18. Prime line Assignment to Centrex line (when using direct trunk appearance). (Multiline terminals only.)
CHECK IN/CHECK OUT NEAX2000 IVS2 Business/Hotel/Data Features and Specifications NDA-24271, Issue 1.0 Page 113 CHECK IN/CHECK OUT General Description When this feature is activated, the following operations occur: Check In Room Cutoff is cleared. Check Out Room Status printout is supplied. Do Not Disturb is reset. Room Cutoff is set. Message Waiting is reset. Automatic Wake Up is cleared. Station Application Multiline Terminals with LCD assigned as Hotel/Motel Front Desk Instruments. Operating Procedure To activate Check In/Check Out for an individual guest room 1. Press the Check In/Check Out feature key. 2. Dial the desired station number. 3. Press the SET key to set Check In. 4. Press the RESET key to set Check Out. Service Conditions 1. This feature can only be activated from the Hotel/Motel Front Desk Instrument or the PMS (Property Man- agement System). A line key on the Hotel/Motel Front Desk Instrument must be assigned as a Check In/ Check Out function button. 2. This feature only applies to guest room stations. 3. Refer to the Hotel/Motel Front Desk Instrument and Property Management System Features and Specifica- tions for more information on Check In/Check Out.
CLASS OF SERVICE NEAX2000 IVS2 Business/Hotel/Data Features and SpecificationsPage 114 NDA-24271, Issue 1.0 CLASS OF SERVICE General Description This feature permits all stations to be assigned a Class of Service in accordance with the degree of system use desired. The Class of Service is used to assign restrictions for trunk access and feature access. Station Application All stations. Operating Procedure Normal operating procedures apply. Restrictions are automatically applied by the system based on the Class of Service assignments in system data for each station. Service Conditions 1. Every extension is assigned as one of the following by Class of Service: House phone Hotline Automatic Intercom Dial Intercom Manual Intercom Multiline Terminal Single Line Telephone 2. A trunk route restriction class (from 1 to 8) is assigned for each station. This assignment is used to determine whether a station is allowed or denied outgoing or incoming access to trunk routes. All eight route restriction classes are assigned to allow or deny each trunk route. This allows the system to compare the station assign- ment with the trunk route assignment and determine whether access is denied or allowed. The default setting allows all stations access to all trunk routes. 3. The trunk restriction class is also used to provide flexibility in Code Restriction. Refer to the Code Restric- tion feature for details. 4. Sixteen combinations for each of three service classes (A, B, C) are available for assignment to stations. Based on the service feature class, the station is allowed or denied access to specific features. Each service feature class can be assigned to allow or deny each feature shown below. Service Class A Call Forwarding - All Calls Call Forwarding - Busy Line Call Forwarding - No Answer Call Forwarding - Destination Call Hold Trunk Queuing - Outgoing Call Back Executive Override - Originate Executive Override - Receive Speed Calling - System
CLASS OF SERVICE NEAX2000 IVS2 Business/Hotel/Data Features and Specifications NDA-24271, Issue 1.0 Page 115 Speed Calling - Station External Paging Automatic Wake-up/Timed Reminder - self Automatic Wake-up/Timed Reminder - for others Call Pickup Direct Camp-On (Transfer) Camp-On (Call Waiting) - Originate/Receive Do Not Disturb from Station/Return Schedule Message Display Priority Call Trunk to Trunk Transfer Message Wait- Set/Reset Timed Queue Account Code Entry Authorization Code/Forced Account Code Background Music (on Multiline Terminals) Voice Recording Card Access (Record/Reply/Delete) Announcement Service Replay (By Group Number) Split Call Forwarding - Busy Line Call Back - Multiple Assignment Message Reminder - Originate Message Reminder - Receive Internal Zone Paging Access Service Class B Trunk Answer Any Station (TAS) Service Individual Trunk Access from Station Customer Administration Terminal (CAT) Access Day/Night Mode Change by Station Dialing Periodic Time Indication Tone Hotel/Motel Front Desk Instrument (Multiline Terminal) Privacy Release Dual Hold Inhibit Override by DND Group Listening 6/10 Party Conference Trunk Leader Voice Call Answer Hold Multiline Terminal Attendant Position Service Class C Ringing Line Pickup Tone Ring Selection (on Multiline Terminal) Hookswitch Flash during internal call Hookswitch Flash during outside (C.O.) call Multiline Terminal type (with or without LCD) Off-Hook Alarm overflow service (in case of busy terminating station) a. Automatic/Uniform Call Distribution queuing with Camp-On (Call Waiting) b. Automatic/Uniform Call Distribution queuing
CLASS OF SERVICE NEAX2000 IVS2 Business/Hotel/Data Features and SpecificationsPage 116 NDA-24271, Issue 1.0 c. Camp-On (Call Waiting) d. Hunting 5. Separately from the above, each station can be assigned to have the following options: 6. Authorization Codes can be used to temporarily change the trunk route restriction class (incoming, outgo- ing, and code restrictions) and the feature service class (A, B, C) when a station is used. Refer to the Autho- rization Code feature. 7. Two assignments, one for day mode and one for night mode, are provided for trunk route restriction (incom- ing, outgoing, and code restrictions) for each station. When the system is placed in night mode, the trunk route restriction classes assigned for night mode are used for incoming and outgoing calls for all stations. 8. Non-restricted stations can transfer outgoing calls after dialing to stations that are outgoing restricted. 9. Only the Attendant Console can permit restricted stations to place outgoing calls by the Attendant Assisted Calling feature. 10. If a restricted station is connected to an unrestricted station, the unrestricted station cannot add-on an outside party using a trunk route to which the restricted station is denied dial access. Attempts to do so result in im- mediate ringback to the station attempting the add-on. The outside call must be made first before attempting to add-on the restricted station. Feature Option Do Not Disturb - Group Provided/Not Provided Room Cut Off - Group Provided/Not Provided Message Waiting Service Provided/Not Provided Howler Tone Provided/Not Provided Station Message Detail Recording Provided/Not Provided Data Line Security Provided/Not Provided Feature Option Ringing to a Single Line Telephone when the exten- sion also appears on a Multiline TerminalProvided/Not Provided Secretary Station Secretary Station/Ordinary (Boss Station) Automatic Message Waiting Cancel upon answering call (from Message Waiting-Set Station)Automatic Cancel/No Automatic Cancel Station Hunting for Non-DIT Calls Provided/Not Provided Station Hunting for DIT calls Provided/Not Provided VIP Class Provided/Not Provided FAX Station FAX Station/Ordinary Station
CODE RESTRICTION NEAX2000 IVS2 Business/Hotel/Data Features and Specifications NDA-24271, Issue 1.0 Page 117 CODE RESTRICTION General Description This feature allows the system to be programmed to restrict outgoing calls according to specific area and/or C.O. codes. This restriction is controlled on the basis of a three digit area code or six digit area and office code num- bering plan. Station Application All stations. Operating Procedure No manual operation is required. Service Conditions 1. The programmed restriction pattern may consist of either those codes to be allowed, or those codes which are to be denied. 2. The Code Restriction feature is assigned on a per-station basis in Class of Service. 3. The system may be programmed to ignore digit 1 prefixing an area code pattern so that true 3/6 restriction can be applied. 4. Trunk Queuing - Outgoing provides queuing on selected outgoing trunk groups which are busy when dialed. The station user goes on-hook and is called back when an idle trunk is available. After answering the ring- back, the station-user dials the C.O. number. The number dialed must be allowed to the toll-restricted station users line; otherwise, the trunk is immediately released and reorder tone is returned to the station user. 5. On a system wide basis, System Speed Dialing can be allowed to override or not override code restriction. The default is not to override code restriction. 6. Direct trunk line appearances on Multiline Terminals can be code restricted. 7. Code restriction is implemented as follows: a. The system determines the need for code restriction by checking the assignment of code restriction (Yes or No) and the assignment of a digit code table for the selected trunk route. b. The system compares the digits dialed with the digit code table assigned to the trunk route. If a match is found, the system is provided with an assigned code restriction class. If no match is found, the call is allowed to progress normally. c. An intersection table is provided in system programming which relates the stations restriction class to the code restriction classes. There are 16 code restriction classes and 5 route restriction classes which can be used for code restriction deny/allow assignment. Once a code restriction class is obtained from the digit code table, the intersection table is used by the system to decide whether the call is allowed or denied. 8. When a toll call is denied, Reorder Tone will be returned to the calling party (Toll Denial). If desired, the calling party can be routed to the Attendant Console ICPT key (Toll Diversion). Either toll denial or toll diversion is set on a per-system basis. 9. Six-digit code restriction is assigned by using Least Cost Routing (LCR) pattern tables and programming the system to check the 50 office code tables for allow or deny assignment based on the office code after the area code is matched by the system.