NEC Neax 2000 Ivs2 Business/Hotel/Data Features And Specifications

							CALL PICKUPCall Pickup - Group
NEAX2000 IVS2
   Business/Hotel/Data Features and SpecificationsPage 98 NDA-24271, Issue 1.0
Service Conditions
1. All ringing calls directed to an extension, including voice calls, can be picked up by this feature, except for
Trunk Queuing - Outgoing and Call Back.
2. This feature can be activated from feature dial tone.
3. This feature may be allowed or denied based on station Class of Service.
4. A fully restricted station cannot pickup an incoming C.O. call.
5. An Attendant console can only use Call Pickup - Direct for calls that have been transferred by another At-
tendant console.
Call Pickup - Group
General Description
This method permits a station user to answer any calls directed to other extensions in their preset pickup group
by dialing a Call Pickup - Group feature access code.
Station Application
All stations.
Operating Procedure
Ringing telephone in your Call Pickup Group
1. Go off hook on an extension line and receive internal dial tone.
2. Dial the Call Pickup - Group feature access code.
3. Converse.
Service Conditions
1. All ringing calls directed to extensions in the same Call Pickup Group can be picked up by this feature, ex-
cept for Trunk Queuing - Outgoing and Call Back.
2. This feature can be activated from feature dial tone.
3. There is no limit to the amount of Call Pickup Groups.
4. A fully restricted station cannot pickup an incoming C.O. call.
5. An individual station may be assigned to only one Call Pickup Group.
6. The maximum number of telephones within a group is 60.
7. If more than one station within the group is ringing, the system will connect the calls in the order in which
the system data for the group is stored. 
						

							CALL PICKUPCall Pickup - Designated Group
NEAX2000 IVS2
Business/Hotel/Data Features and Specifications  
NDA-24271, Issue 1.0  Page 99
Call Pickup - Designated Group
General Description
This method permits a station user to answer an incoming call directed to another group by dialing the Call Pick-
up - Designated Group feature access code and any station within the group to which the ringing station belongs.
Station Application
All stations.
Operating Procedure
Ringing telephone in another Call Pickup Group
1. Go off hook on an extension line and receive internal dial tone.
2. Dial Call Pickup - Designated Group feature access code.
3. Dial any station number within the Call Pickup Group to which the ringing station belongs.
4. Converse.
Service Conditions
1. All ringing calls directed to an extension in a Call Pickup Group can be picked up by this feature, except for
Trunk Queuing - Outgoing and Call Back.
2. This feature can not be activated from feature dial tone.
3. A fully restricted station cannot pickup an incoming C.O. call.
4. If more than one station within the group is ringing, the system will connect the calls in the order in which
the system data for the group is stored. 
						

							CALL REDIRECT
NEAX2000 IVS2
   Business/Hotel/Data Features and SpecificationsPage 100 NDA-24271, Issue 1.0
CALL REDIRECT
General Description
Without answering incoming calls or held calls which terminates to the line keys of a Multiline Terminal, the
calls can be transferred to a pre-programmed station or Voice Mail System. Two transferring destination number
can be designated per tenant, in system data programming. This feature can be used together with the Caller ID
Display feature.
Station Application
All Multiline Terminals.
Operating Procedure
When Caller ID Display feature is provided to the Multiline Terminal
1. Confirm the calling party’s information by the operation of Caller ID Display.
Note:
For the operating procedure of Caller ID Display, refer to the pages of Caller ID Display.
2. While in the Caller ID Display (CID) mode (while the CID key lamp lights), press the Call Redirect (CRD)
key assigned to one of the programmable key on the Multiline Terminal.
The call is transferred to the pre-assigned destination station and the CID key lamp goes out.
When Caller ID Display feature is not provided to the Multiline Terminal
1. Press the CRD key. The Multiline Terminal comes into CRD (Call Redirect) mode for six seconds, the CRD
key lamp lights.
2. While in the CRD mode (while the CRD key lamp lights), press the line key of the incoming/held call.
The call is transferred to the pre-assigned destination station and the CID key lamp goes out.
Service Conditions
1. A maximum of 8 Multiline Terminals can operate the Call Redirect (CRD) simultaneously per system,
including the terminal which is on Caller ID Display (CID) mode.
If the CRD key is pressed on the 9th Multiline Terminal, CRD key lamp lights in a moment (0.5 seconds),
then the call is transferred to the destination station.
2. CRD mode is continued for 6 seconds after the CRD key is pressed. After 6 seconds, the CRD key lamp
goes out automatically and CRD mode is cancelled.
3. Two transfer destination can be designated per tenant by system data programming. However, one of these
must be a station, and the another must be a voice mail station.
4. If the call cannot be transferred to the destination station due to the busy or restriction of the destination,
CID and CRD mode is cancelled.
5. When the following terminating system is assigned to the trunk, the call which is terminated to the trunk
access key can be transferred by the CRD key.
Trunk-Direct Appearances
Trunk-Direct Appearances
+TAS 
						

							CALL REDIRECT
NEAX2000 IVS2
Business/Hotel/Data Features and Specifications  
NDA-24271, Issue 1.0  Page 101
6. On the following conditions, the call cannot be transferred by the CRD key because the destination is re-
garded as busy state.
When the call is a Camp-On call, and the destination is a UCD queue.
When the call is held on an extension line/trunk access key, and the destination 
is a UCD queue.
When the call is terminating to or held on a trunk access key, and the destination is setting Call For-
warding-All Calls-Outside/Busy Line-Outside.
7. A call which is set Exclusive Hold by the other station cannot be transferred by the CRD key.
8. A voice call and a call from an Attendant Console cannot be transferred by the CRD key.
9. The system regards the Call Redirect operation as a Call Forwarding-No Answer. Information of the CRD
setting station is sent to the destination station. 
						

							CALL TRANSFERCall Transfer - All Calls
NEAX2000 IVS2
   Business/Hotel/Data Features and SpecificationsPage 102 NDA-24271, Issue 1.0
CALL TRANSFER
General Description
This feature permits a station user to transfer a call to another station in the system directly, or with assistance
from the attendant.
Call Transfer - All Calls
General Description
This feature permits a station user to transfer incoming or outgoing calls to another station within the system
without attendant assistance.
Station Application
All stations.
Operating Procedure
To transfer a call in progress from a Single Line Telephone
1. Press the FLASH key (or momentarily press the hookswitch) and receive feature dial tone.
2. Dial the third party and receive ringback tone.
3. Restore the handset before the third party answers. The first and third parties will be connected when the
third party answers.
OR
Wait for the third party to answer and announce the transfer while keeping the first party on Consultation
Hold. When the station user hangs up, the first and third parties are connected automatically.
To transfer a call in progress from a Multiline Terminal
1. Press the Transfer key and receive feature dial tone.
2. Dial the third party and receive ringback tone.
3. Restore the handset before the third party answers. The first and third parties will be connected when the
third party answers.
OR
Wait for the third party to answer and announce the transfer while keeping the first party on Consultation
Hold. When the station user hangs up, the first and third parties are connected automatically.
Service Conditions
1. The station performing the Call Transfer can abandon the connection before the called party answers. If the
called station does not answer within the predetermined time, a recall is initiated to the transferring station.
2. Outgoing calls may be transferred immediately. 
						

							CALL TRANSFER
Call Transfer - Attendant
NEAX2000 IVS2
Business/Hotel/Data Features and Specifications  
NDA-24271, Issue 1.0  Page 103
3. A three-party Conference can be accessed from the Call Transfer state. The three parties connected can be
as follows:
Three stations
Two stations and one trunk
One station and two trunks
4. A four-party Conference can be accessed from the Call Transfer state by Multiline Terminals only. When
the Consultation Hold of a three-party Conference connection is followed by calling another internal station,
a four-way connection can be initiated. Refer to the Conference (Three/Four party) Features and Specifica-
tions for additional information.
5. The maximum number of simultaneous Conferences per system is 16.
Call Transfer - Attendant
General Description
This feature permits a station user, while connected to an internal or outside call, to signal the Attendant and
have the Attendant transfer the call to another station within the system or to an outside connection.
Station Application
All stations.
Operating Procedure
Calling the Attendant
1. While engaged in a call, press the FLASH key on a Single Line Telephone or the Transfer key on a Multiline
Terminal and receive feature dial tone.
2. Dial the operator access code (normally 0). The Attendant Console RCL lamp flashes and ringing is heard.
The station receives ringback tone.
3. After the Attendant answers, request the transfer and restore the handset.
Service Conditions
1. This feature is available for incoming and outgoing C.O. calls and station-to-station calls.
2. When the Attendant Console is in Night Service, the transferring station will receive reorder tone. Refer to
Attendant Night Transfer Features and Specifications for more information.
3. The Call Transfer-Attendant feature allows a station user, while participating in a two-party connection, to
call the Attendant so that the Attendant may transfer the call or provide other assistance as required. A two-
party connection can be comprised of two stations, or a station and a trunk
4. The Call Transfer - Attendant feature can be used by a fully restricted station. The Attendant can transfer a
fully restricted station to another station only.
5. Any station, including Housephones without a dial, can transfer a call to the Attendant. Some additional sys-
tem programming may be necessary. 
						

							CALLER ID CLASS
NEAX2000 IVS2
   Business/Hotel/Data Features and SpecificationsPage 104 NDA-24271, Issue 1.0
CALLER ID CLASS
General Description
This feature receives the calling subscriber’s name and number sent from a public network using a MODEM
signal and displays the name or number on an LCD of a Multiline Terminal and an Attendant Console.
Station Application
All Multiline Terminals with an LCD and Attendant Consoles.
Operating Procedure
To display the calling subscriber’s name or number when receiving/answering a call
No manual operation is required.
In case of receiving both the name and the number, it can be specified by system programming which one has
priority for display.
To change the name/number display
Every time the Name/Number Display Change key is pushed on the Multiline Terminal or the Attendant Con-
sole, the name and number are shown alternately.
To store the subscriber’s number for Save & Repeat feature
During a call, push the S&R (Save & Repeat) 0/1/2 key.
The S&R lamp lights if the number has been stored.
In the case that no number has been sent from the public network, the S&R lamp will go off because the number
has not been stored.
To redial by Save & Repeat feature
Push the S&R 0/1/2 key after hearing the dial tone. 
						

							CALLER ID CLASS
NEAX2000 IVS2
Business/Hotel/Data Features and Specifications  
NDA-24271, Issue 1.0  Page 105
Service Conditions
1. Up to 14 digits of the calling subscriber’s name or number can be displayed on the LCD of a Multiline Ter-
minal or an Attendant Console.
2. Up to 16 digits of the calling subscriber’s number can be recorded on the SMDR.
3. Up to 24 digits of the calling subscriber’s number can be sent to the OAI computer.
4. The 4RSTC card and the 4COTG/8COTQ card are required for receiving the Caller ID signals.
5. In case of receiving the subscriber’s name while another name is being assigned by system programming,
it can be set which one has priority.
6. The kind of the ringing tone can be assigned to each calling subscriber’s number respectively.
7. The destination station in the Day Mode/Night Mode can be specified for each calling subscriber’s number.
8. The priority for queuing (when the destination station belongs to an UCD group and all the stations are busy)
can be set by each calling subscriber’s number.
9. It can be specified whether Call Waiting will be set or not by each calling subscriber’s number.
10. Table 0 in CMDC YY = 00-63 is reserved for incoming numbers not programmed in the system.
11. When the system is in Mode “A” or “B,” caller ID follows night termination of caller ID Development Data
Assignment. 
						

							CALLER ID DISPLAY
NEAX2000 IVS2
   Business/Hotel/Data Features and SpecificationsPage 106 NDA-24271, Issue 1.0
CALLER ID DISPLAY
General Description
Without answering incoming calls or held calls which terminates to the line keys of a Multiline Terminal, the
calling party’s information can be confirmed by the indications on the LCD. The following information is indi-
cated according to the kind of the calls.
Station Application
All Multiline Terminals with LCD.
Operating Procedure
1. Press a CID (Caller ID Display) key assigned to one of the programmable key on the Multiline Terminal.
The Multiline Terminal stays in CID mode for six seconds, the CID key lamp lights, and the LCD displays
the calling party’s information of the incoming/held call for six seconds.
2. If there are plural incoming calls or held calls, press the desired line key while the CID key lamp lights. 
The LCD displays the calling party’s information of the incoming/held call for six seconds.
If the line key which is pressed while CID mode has no incoming/held call, CID mode is cancelled.
3. When the CID key is pressed again in CID mode, the CID key lamp goes out and CID mode is cancelled.
4. When the CID key is pressed during conversation, the LCD displays the calling party’s information of the
incoming/held call for six seconds.
Service Conditions
1. A maximum of 8 Multiline Terminals can come into CID mode simultaneously per system, including the
terminal which is on Call Redirect operation.
2. CID mode is continued for 6 seconds after the CID key is pressed. After 6 seconds, the CID key lamp goes
out automatically and CID mode is cancelled.
Kind of Calling Party/NetworkDisplayed Information
Upper on LCD Lower on LCD
Extension Station number Station’s name if provided
TI-ANI Kind of trunk, trunk number Calling subscriber’s number
Caller ID Class Kind of trunk, trunk numberCalling subscriber’s number or 
Calling subscriber’s name
ISDN Calling party’s sub-address Calling subscriber’s number
CCISStation number Station’s name if provided
Kind of trunk Calling subscriber’s number
Other trunks Kind of trunk, trunk number None
Attendant Console“OPR”None 
						

							CALLER ID DISPLAY
NEAX2000 IVS2
Business/Hotel/Data Features and Specifications  
NDA-24271, Issue 1.0  Page 107
3. If there is no incoming/held call on the line key and there is no Camp-On call, the Multiline Terminal does
not come into CID mode even if the CID key is pressed.
4. If there are plural incoming/held calls, Camp-On calls, the following priority for displaying is applied:
a. Camp-On call information set to the call in progress on the Multiline Terminal
b. Incoming/held call information in order of the line key number (lowest to highest number)
5. When a call is transferred by Consultation Hold, the display shows the following information.
Before the transfer operation finishes; the LCD displays the information of the station which holds the call. 
After the transfer operation finishes; the LCD displays the information of the held station/trunk.
6. When a call is set Executive Hold, the call information cannot be displayed on the other Multiline Terminal.
7. The information of voice call cannot be displayed.
8. When the following terminating system is assigned to the trunk, the calling party information of the call
which is terminated to the trunk access key can be displayed by the CID key.
Trunk-Direct Appearances
Trunk-Direct Appearance+TAS