NEC Neax 2000 Ivs2 Business/Hotel/Data Features And Specifications

							HANDSFREE ANSWERBACK
NEAX2000 IVS2
   Business/Hotel/Data Features and SpecificationsPage 178 NDA-24271, Issue 1.0
HANDSFREE ANSWERBACK
General Description
This feature allows the station user to answer a voice call without lifting the handset.
Station Application
All Multiline Terminals.
Operating Procedure
To answer a voice call
1. Make sure the MIC (Microphone) is active and the associated LED is lit.
2. Respond to call handsfree.
Service Conditions
1. Handsfree Answerback may only be used when responding to  calls on the primary extension.
2. The MIC LED on the Multiline Terminal must be lit before Handsfree Answerback can begin.
3. The MIC is turned on and off by pressing the Feature key followed by the digit 1 (one).  
						

							HANDSFREE DIALING AND MONITORING
NEAX2000 IVS2
Business/Hotel/Data Features and Specifications  
NDA-24271, Issue 1.0  Page 179
HANDSFREE DIALING AND MONITORING
General Description
This feature allows the station user to dial or monitor a call without lifting the handset.
Station Application
All Multiline Terminals.
Operating Procedure
To initiate a call
1. Press the Speaker key and receive dial tone.
2. Dial the desired number.
3. When the called party answers, lift the handset.
To monitor a call
1. Press the Speaker key and replace the handset.
2. When the conversation resumes, lift the handset.
Service Conditions
1. This feature may be used for both internal and external calls.
2. Volume may be adjusted using the speaker volume control on the Multiline Terminal.
3. To talk to the called party, the user may use the handset, or handsfree if the MIC is active. 
						

							HOLDCall Hold
NEAX2000 IVS2
   Business/Hotel/Data Features and SpecificationsPage 180 NDA-24271, Issue 1.0
HOLD
General Description
This feature permits a user to Hold a call in progress. After Hold has been set, the station user can make or an-
swer new calls.
Call Hold
General Description
This feature permits a user to Hold a call in progress by sending a hookflash and dialing the Call Hold feature
access code, or by pressing the Call Hold key. This line can then be used for originating another call or returning
to a previously held call.
Station Application
All stations.
Operating Procedure
To Hold a call in progress
From a Single Line Telephone
1. Press the FLASH key (or momentarily press the hookswitch) and receive special dial tone.
2. Dial the Call Hold feature access code and receive dial tone.
3. The call in progress is held and the station may make a new call.
From a Multiline Terminal with a Call Hold key assigned
1. Press the CALL HOLD key and receive dial tone.
2. The call in progress is held and the user may make a new call.
From a Multiline Terminal without a Call Hold key
1. Press the Transfer key and receive special dial tone.
2. Dial the Call Hold feature access code and receive dial tone.
3. The call in progress is held and the user may make a new call.
To release a call and return to the original call
From a Single Line Telephone
1. Hang up to release the call in progress.
2. The original call rings back to station.
3. Lift the handset and continue with the original call.
From a Multiline Terminal
1. Go on-hook to release the call in progress. 
						

							HOLD
Dual Hold
NEAX2000 IVS2
Business/Hotel/Data Features and Specifications  
NDA-24271, Issue 1.0  Page 181
2. The original call rings back to Multiline Terminal.
3. Lift the handset and continue with the original call.
To Hold a call and return to original call
From a Single Line Telephone
1. Press the FLASH key (or momentarily press the hookswitch) and receive special dial tone.
2. Dial the Call Hold feature access code.  The call is now on Hold.
3. The original call is automatically returned. 
From a Multiline Terminal
1. Press the Transfer key and receive special dial tone.
2. Dial the Call Hold feature access code.  The new call is now held and the original call is automatically re-
turned.
Note:
By repeating the above steps, the station users may alternately converse with two parties (Brokers Call).
From a Multiline Terminal with a call in Call Hold and a call in progress on an extension line key
1. Replacing the handset will release the call in progress and initiate an immediate recall of the Call Hold call. 
2. Pressing the Recall key will cause release of the call in progress and immediate connection to new Dial Tone
(unless the call in progress on the extension line key is via a trunk programmed as Centrex, in which case
the Recall key will generate a hookflash to the distant exchange for feature access there).
Service Conditions
1. Lines freed through use of this feature may also be used for answering incoming calls using the Call Pickup
Group  or Trunk Answer any Station features.
2. If the controlling station user does not dial any further digits after the Hold feature access code, the station
will enter the Line Lockout mode after a preset time-out period.
3. Calls will remain on Hold until the controlling station user either replaces the handset, causing the held call
to ring back, or provides a hookflash and redials the Hold feature access code to return to the original call.
4. Only one call at a time may be held per station line, and the held call cannot be added to another call as in
three-party Conference.
5. Stations may be allowed or denied this feature in Class of Service programming in station data.
6. A maximum of  128 stations per system may simultaneously use this feature.
7. When a station has a Camp-On call, providing a hookflash and dialing the Call Hold feature access code
results in the station immediately connecting to the Camped-On party.
Dual Hold
General Description
This feature permits a station user who is placed on Hold by another station to place that station on Hold also.  
Station Application
All Multiline Terminals.   
						

							HOLDExclusive Hold
NEAX2000 IVS2
   Business/Hotel/Data Features and SpecificationsPage 182 NDA-24271, Issue 1.0
Operating Procedure
Internal party connection from a Multiline Terminal:
1. Station A presses the Hold key and Station B is placed on hold.
2. Station B presses the Hold key and Station A is placed on hold.
3. Dual Hold is now in progress.  
Service Conditions
1. The party who placed the other party on Hold first will not receive a recall until the other party releases the
Dual Hold.  
2. This feature is available for extension calls including Intercom calls.
3. When two Multiline Terminals activate this feature, the recall timer begins when second station goes on
Hold (the first hold is no longer timed).  When the timer expires, the second station is recalled and upon
answering initiates a recall to the first station.  
4. An Intercom Voice Call with Hands free Answerback cannot be placed on Hold.  The called party must be
off-hook using the terminals handset in order for this call to be placed on Hold.  
Exclusive Hold
General Description
This feature allows a Multiline Terminal user to place a call on Hold and to exclude all other station users from
retrieving the held call.
Station Application
All Multiline Terminals.
Operating Procedure
While a call is in progress:
1. Press the Transfer key and then press the Hold key.  The LCD displays:  E-HOLD
OR
2. Press the Hold key twice.  The LCD displays:  E-HOLD
3. To return to the held call, press the held line key.  The conversation is re-established.
Service Conditions
1. Exclusive Hold may be activated from any line appearing on a Multiline Terminal.
2. After Exclusive Hold has been set, the user can make or answer calls from any other line appearing on the
Multiline Terminal.
3. Only the Multiline Terminal that set Exclusive Hold may retrieve the held call.
4. The station initiating the Exclusive Hold will receive a distinctive I-Hold indication.
5. After a programmable period of time, the held call will be automatically recalled regardless of the status of
the Multiline Terminal.  Ringing, however, is disabled while Do Not Disturb is activated. 
						

							HOLD
Non-Exclusive Hold
NEAX2000 IVS2
Business/Hotel/Data Features and Specifications  
NDA-24271, Issue 1.0  Page 183
6. The LEDs of other Multiline Terminals on which the held line appears will give a steady display while the
Exclusive Hold exists and during recall.
7. An internal station on Exclusive Hold cannot receive the following: 
Camp-On
Attendant Override
Executive Override 
Non-Exclusive Hold
General Description
This feature allows a Multiline Terminal user to place a call on Hold which may be retrieved by any station that
has an appearance of the held line.
Station Application
All Multiline Terminals.
Operating Procedure
1. With a call in progress, press the Hold key (once).
2. To retrieve a held call, press the held line key.
Service Conditions
1. Any Multiline Terminal displaying another appearance of the held line can seize the held call.
2. Automatic Recall is directed only to the station which placed the call on Hold.
3. The station initiating Hold will receive a distinctive I-Hold indication.
4. Two-Party Hold is available when a Multiline Terminal is engaged in a three-party Conference with stations
and/or trunks.
5. When two parties are put on Hold, service features such as Executive Override, Attendant Override, and
Camp-On cannot be activated to that busy line with the two parties on Hold.
6. The two held parties remain connected to each other and can talk to each other.  Music on Hold is not acti-
vated.
7. The two held parties cannot be placed on Exclusive Hold by the Multiline Terminal user.
8. If one of the two held parties is released from the connection, Music On Hold will be activated on the re-
maining connection.  When the holding party returns to the connection, a two-party connection is estab-
lished.  
						

							HOTEL/MOTEL ATTENDANT CONSOLE
NEAX2000 IVS2
   Business/Hotel/Data Features and SpecificationsPage 184 NDA-24271, Issue 1.0
HOTEL/MOTEL ATTENDANT CONSOLE
General Description
The Attendant Console can be programmed to function as a Hotel/Motel Attendant Console. In addition to the
business features and functions of the Attendant, the Hotel/Motel Attendant Console can set Room Cutoff (in-
dividual and group), Automatic Wake Up, Message Waiting, and Do Not Disturb (individual and group).
Station Application
Attendant Consoles.
Operating Procedure
Room Cutoff - Individual, Do Not Disturb - Individual and Message Waiting
To set
1. Dial the desired extension.
2. Press the applicable function key.
3. Press the START key.
To cancel
1. Dial the desired extension.
2. Press the applicable function key.
3. Press the RESET key.
Room Cutoff - Group and Do Not Disturb - Group
To set
1. Press the applicable function key.
2. Press the START or key.
To cancel
1. Press the applicable function key.
2. Press the RESET key.
Automatic Wake Up
To set
1. Dial the desired extension.
2. Press the Automatic Wake Up function key.
3. Dial the digits applicable to the requested Automatic Wake Up time in military time (ex. 7:30 p.m. is 1930).
4. Press the START key. 
						

							HOTEL/MOTEL ATTENDANT CONSOLE
NEAX2000 IVS2
Business/Hotel/Data Features and Specifications  
NDA-24271, Issue 1.0  Page 185 To cancel
1. Dial the desired extension.
2. Press the Automatic Wake Up function key.
3. Press the RESET key.
Service Conditions
1. A dedicated function key on the console must be assigned for each desired feature (Room Cutoff, Automatic
Wakeup, etc.).
2. The Room Cutoff and Do Not Disturb features are applicable to a group of stations and individual stations.
One group is available for each feature and the stations in the groups are programmed on a per station basis
in system data.
3. An Application Processor (AP00) is required to provide Station Message Detail Recording, Message Reg-
istration, Room Cutoff-Group, and Do Not Disturb - Group.
4. Pressing the DDOVR key, when calling a station that has DND set, will override the DND setting.  
						

							HOTEL/MOTEL FRONT DESK INSTRUMENT
NEAX2000 IVS2
   Business/Hotel/Data Features and SpecificationsPage 186 NDA-24271, Issue 1.0
HOTEL/MOTEL FRONT DESK INSTRUMENT
General Description
A Multiline Terminal with LCD can be programmed to function as a Hotel/Motel (H/M) Front Desk Instrument.
This can be used to set and cancel standard H/M features such as Message Waiting, Do Not Disturb, Automatic
Wake Up, and Room Cutoff.
Station Application
All Multiline Terminals with LCD.
Operating Procedure
Normal call processing procedures apply except for the following:
When calling a station that has set Do Not Disturb (DND), pressing the DNDOVR key will override the 
DND condition.
To activate Do Not Disturb, Message Waiting, and Room Cutoff
1. Press the applicable function button.
2. Dial the desired station number where feature is to be set or canceled.  (This procedure is not required when
speaking with that station in a Station-to-Station call or when setting the group functions.)
3. Press the SET  key to set the desired function.
OR
Press the RESET key to cancel the desired function.
4. Repeat the above steps if multiple station assignments are desired.
OR
Press the RLS key to exit feature activation.
Note:
For alternate operating procedures, refer to the applicable feature.
To activate Do Not Disturb-Group or Room Cutoff-Group
1. Press the DD or RC key.
2. Press the GROUP key.
3. Press the SET key.
4. Press the RLS key.
To cancel Do Not Disturb-Group or Room Cutoff-Group
1. Press the DD or RC key.
2. Press the GROUP key.
3. Press the SET key.
4. Press the RLS key. 
						

							HOTEL/MOTEL FRONT DESK INSTRUMENT
NEAX2000 IVS2
Business/Hotel/Data Features and Specifications  
NDA-24271, Issue 1.0  Page 187
To activate Automatic Wake Up
1. Press the WK UP key.
2. Dial the desired Wake-Up time in military format (in one minute increments).
3. Press the WK UP key.
4. Dial the station number.
5. Press the SET key.
Steps (4) and (5) can be repeated for additional stations.
6. Press the RLS key.
OR
1. Press the WK UP key.
2. Dial the station number.
3. Press the SET key. 
4. Dial the desired wake up time in military format (in one minute increments).
5. Press the SET key.
Steps (2) through (5) can be repeated for additional stations.
6. Press the RLS key.
To cancel Automatic Wake Up
1. Press WK UP key.
2. Dial station number.
3. Press RESET key. 
Steps (2) and (3) can be repeated for additional stations.
4. Press RLS key.
To activate Automatic Wake Up while engaged in conversation with station
1. Press the WK UP key.
2. Dial the Wake up time in military format (in one minute increments).
3. Press the SET key.
4. Press the RLS key.
To cancel Automatic Wake Up while engaged in conversation with station
1. Press the WK UP key.
2. Press the RESET key.
3. Press the RLS key.
To activate Check In/Check Out
1. Press the Check In/Check Out function button.
2. Dial the desired station number.
3. Press the SET key to set Check In.
OR
Press the RESET key to set Check Out.