NEC Neax 2000 Ivs2 Business/Hotel/Data Features And Specifications

							CALL FORWARDINGSplit Call Forwarding – Busy Line
NEAX2000 IVS2
   Business/Hotel/Data Features and SpecificationsPage 88 NDA-24271, Issue 1.0
Split Call Forwarding – Busy Line
General Description
This feature allows internal and external calls to a busy extension to be rerouted to separate destinations. Desti-
nations may be an internal station, Attendant Console, or voice mail.
Station Application
All stations.
Operating Procedure
To activate Split Call Forwarding, both Split Call Forwarding and Call Forwarding settings are required. For
Call Forwarding settings, refer to the description of Call Forwarding – Busy Line.
From a Multiline Terminal with LCD
To set split Call Forwarding – Busy Line
1. Lift the handset or press the Speaker key and receive dial tone.
2. Press the Split Call Forwarding – Busy Line feature access key and receive feature dial tone.
3. Dial the desired destination number (0-9) and receive service set tone. 
The LCD displays:
SET    XXXXorSET     OPR
(Target Station) (Operator)
The LED of the associated feature button lights.
4. Restore the handset or press the Speaker key.
To cancel Split Call Forwarding – Busy Line
1. Lift the handset or press the Speaker key and receive dial tone.
2. Press the Call Forwarding – Busy Line feature access key and receive special dial tone. Press the * key and
receive service set tone. The LCD displays CANCEL and the associated LED goes off.
3. Restore the handset or press the Speaker key.
Number Destination
0 Target station for Split Call Forwarding – Busy Line (Block 0)
1 Target station for Split Call Forwarding – Busy Line (Block 1)
2 Target station for Split Call Forwarding – Busy Line (Block 2)
3 Target station for Split Call Forwarding – Busy Line (Block 3)
4 Target station for Split Call Forwarding – Busy Line (Block 4)
5 Target station for Split Call Forwarding – Busy Line (Block 5)
6 Target station for Split Call Forwarding – Busy Line (Block 6)
7 Target station for Split Call Forwarding – Busy Line (Block 7)
8 Target station for Call Forwarding – Busy Line
9 Station Speed Dialing 
						

							CALL FORWARDINGSplit Call Forwarding – No Answer
NEAX2000 IVS2
Business/Hotel/Data Features and Specifications  
NDA-24271, Issue 1.0  Page 89
From a Single Line Telephone and Multiline Terminal without Split Call Forwarding – Busy Line feature key
To set Split Call Forwarding – Busy Line
1. Lift the handset and receive dial tone.
2. Dial the Call Forwarding – Busy Line feature access code and receive feature dial tone.
3. Dial destination number (0-9) and receive service set tone.
4. Replace the handset.
To cancel Split Call Forwarding – Busy Line
1. Lift the handset and receive dial tone.
2. Dial Call Forwarding – Busy Line cancellation code and receive service set tone.
Service Conditions
1. This feature allows a station to set the two kinds of call forwarded stations. One is the target station assigned
for Call Forwarding – Busy Line, the other is the target station assigned for Split Call Forwarding – Busy
Line. The target stations for Split Call Forwarding are assigned in system programming.
2. Either Call Forwarding – Busy Line or Split Call Forwarding – Busy Line can be selected for the feature
available per tenant in system programming, depending on the type of the incoming call which is an internal
call/attendant assisted call, a Tie Line call, or a C.O. call.
3. Split Call Forwarding – Busy Line allows any incoming Direct Inward Dialing (DID), Direct Inward Ter-
mination (DIT), Tie Line, Transfer, and internal calls which encounter a busy condition to be forwarded to
a predetermined location (Attendant Console, another station, or voice mail equipment).
4. Split Call Forwarding – Busy Line and Split Call Forwarding – No Answer must be set to the same desti-
nation to result in Split Call Forwarding – Busy Line/No Answer.
Split Call Forwarding – No Answer
General Description
This feature allows internal and external calls, to extensions that do not answer, to be rerouted to separate des-
tinations individually.
Number Destination
0 Target station for Split Call Forwarding – Busy Line (Block 0)
1 Target station for Split Call Forwarding – Busy Line (Block 1)
2 Target station for Split Call Forwarding – Busy Line (Block 2)
3 Target station for Split Call Forwarding – Busy Line (Block 3)
4 Target station for Split Call Forwarding – Busy Line (Block 4)
5 Target station for Split Call Forwarding – Busy Line (Block 5)
6 Target station for Split Call Forwarding – Busy Line (Block 6)
7 Target station for Split Call Forwarding – Busy Line (Block 7)
8 Target station for Call Forwarding – Busy Line
9 Station Speed Dialing 
						

							CALL FORWARDINGSplit Call Forwarding – No Answer
NEAX2000 IVS2
   Business/Hotel/Data Features and SpecificationsPage 90 NDA-24271, Issue 1.0
Station Application
All stations.
Operating Procedure
To activate Split Call Forwarding, both Split Call Forwarding and Call Forwarding settings are required. For
Call Forwarding settings, refer to the description of Call Forwarding – No Answer.
From a Multiline Terminal with LCD
To set split Call Forwarding – No Answer
1. Lift the handset or press the Speaker key and receive dial tone.
2. Press the Split Call Forwarding – No Answer feature access key and receive feature dial tone.
3. Dial the desired destination number (0-9) and receive service set tone. 
The LCD displays:
SET    XXXX 
(Target station)
4. Replace the handset or press the Speaker key.
To cancel Split Call Forwarding – No Answer
1. Lift the handset or press the Speaker key and receive dial tone.
2. Press the Split Call Forwarding – No Answer feature access key and receive special dial tone. Press the *
key and receive service set tone. The LCD displays CANCEL and the associated LED goes off.
3. Replace the handset or press the Speaker key.
From a Single Line Telephone
To set Split Call Forwarding – No Answer
1. Lift the handset and receive dial tone.
2. Dial the Split Call Forwarding – No Answer feature access code and receive feature dial tone.
Number Destination
0 Target station for Split Call Forwarding – No Answer (Block 0)
1 Target station for Split Call Forwarding – No Answer (Block 1)
2 Target station for Split Call Forwarding – No Answer (Block 2)
3 Target station for Split Call Forwarding – No Answer (Block 3)
4 Target station for Split Call Forwarding – No Answer (Block 4)
5 Target station for Split Call Forwarding – No Answer (Block 5)
6 Target station for Split Call Forwarding – No Answer (Block 6)
7 Target station for Split Call Forwarding – No Answer (Block 7)
8 Target station for Call Forwarding – No Answer
9 Station Speed Dialing 
						

							CALL FORWARDINGCall Forwarding – Override
NEAX2000 IVS2
Business/Hotel/Data Features and Specifications  
NDA-24271, Issue 1.0  Page 91
3. Dial desired destination number (0-9) and receive service set tone.
4. Replace the handset.
To cancel Split Call Forwarding – No Answer
1. Lift the handset and receive dial tone.
2. Dial the specific Split Call Forwarding – No Answer cancellation code and receive service set tone.
3. Replace the handset.
Service Conditions
1. This feature allows a station to set the two kinds of call forwarded stations. One is the target station assigned
for Call Forwarding – No Answer, the other is the target station assigned for Split Call Forwarding – No
Answer. The target stations for Split Call Forwarding are assigned in system programming.
2. Either Call Forwarding – No Answer or Split Call Forwarding – No Answer can be selected for the feature
available per tenant in system programming, depending on the type of the incoming call which is an internal
call/attendant assisted call, a Tie Line call, or a C.O. call.
3. Split Call Forwarding – No Answer allows any incoming Direct Inward Dialing (DID), Direct Inward Ter-
mination (DIT), Tie Line, Transfer, and internal calls which encounter a no-answer condition to be forward-
ed to a predetermined location (Attendant Console, another station, or voice mail equipment).
4. Split Call Forwarding – Busy Line and Split Call Forwarding – No Answer must be set to the same desti-
nation to result in Split Call Forwarding – Busy Line/No Answer.
Call Forwarding – Override
General Description
This feature allows the call forward destination station to call the station which set call forward. The call forward
setting will be ignored.
Station Application
All stations.
Number Destination
0 Target station for Split Call Forwarding – No Answer (Block 0)
1 Target station for Split Call Forwarding – No Answer (Block 1)
2 Target station for Split Call Forwarding – No Answer (Block 2)
3 Target station for Split Call Forwarding – No Answer (Block 3)
4 Target station for Split Call Forwarding – No Answer (Block 4)
5 Target station for Split Call Forwarding – No Answer (Block 5)
6 Target station for Split Call Forwarding – No Answer (Block 6)
7 Target station for Split Call Forwarding – No Answer (Block 7)
8 Target station for Call Forwarding – No Answer
9 Station Speed Dialing 
						

							CALL FORWARDINGGroup Diversion
NEAX2000 IVS2
   Business/Hotel/Data Features and SpecificationsPage 92 NDA-24271, Issue 1.0
Operating Procedure
Normal call handling procedures apply.
Service Conditions
This feature is allowed to all stations and the Attendant Console.
Group Diversion
General Description
This feature allows all calls terminated to an extension that are not answered within a predetermined time to be
forwarded to a predesignated station.
Station Application
All stations.
Operating Procedure
No manual operation is required.
Service Conditions
1. The system provides three methods of Call Forwarding – No Answer:
2. The maximum number of Group Diversion groups per system is 31.
3. The number of stations that can be included in the same group is unlimited.
4. The Group Diversion group has no relation with Call Pick Up Group, Station Hunting Group, or any other
group.
5. No-Answer timing for Group Diversion is the same timing as for Call Forwarding – No Answer.
6. The destination of this service must be assigned for each group separately.
7. An Attendant Console cannot be assigned as the destination of this feature.
8. Incoming direct trunk appearances will not follow Group Diversion programming.
Call Forwarding -
No Answer
(Individual)Call Forwarding -
No Answer
(System) Group Basis
Individual Station Basis Tenant Basis Group Diversion
Set/Cancel From STA/ATT From MAT/CAT From MAT/CAT
Applicable forSTA call
TRK call
ATT callTRK call
(DID/TIE only)STA call
TRK call (DID, DIT, TIE Line)
ATT call
ATT Transfer Recalls
Priority (1) (3) (2) 
						

							CALL PARKCall Park - System
NEAX2000 IVS2
Business/Hotel/Data Features and Specifications  
NDA-24271, Issue 1.0  Page 93
CALL PARK
General Description
This feature enables a station user or attendant to place a call into predesignated Call Park locations. The station
user or attendant is then free to process other calls. This feature is available system wide and for individual ten-
ants.
Call Park - System
General Description
When a call is parked by Call Park-System, the call can be retrieved from Call Park by any station in the system.
Station Application
All stations and Attendant Consoles.
Operating Procedure
To place a call into Call Park-System
From a Single Line Telephone
1. Press the FLASH key (or momentarily press the hookswitch) and receive feature dial tone.
2. The call in progress is placed on Consultation Hold.
3. Dial the Call Park-System feature access code.
4. Dial the Call Park-System location number (00-19) and receive service set tone. (If the Call Park number is
busy, dial another location number using the Step Call feature until an idle park location is accessed).
5. Restore the handset.
From a Multiline Terminal with LCD
1. Press the Transfer key and receive feature dial tone.
2. The call in progress is placed on Consultation Hold.
3. Dial the Call Park-System feature access code. The first available Call Park location is selected by the sys-
tem and displayed in the LCD. Receive service set tone.
4. Restore handset.
OR
1. Press the Call Park-System feature key and receive service set tone.
2. Restore the handset.
From a Multiline Terminal without LCD
1. Press the Transfer key and receive feature dial tone.
2. The call in progress is placed on Consultation Hold.
3. Dial the Call Park-System feature access code, or press Call Park-System feature key. 
						

							CALL PARKCall Park - System
NEAX2000 IVS2
   Business/Hotel/Data Features and SpecificationsPage 94 NDA-24271, Issue 1.0
4. Dial the Call Park location number (00-19) and receive service set tone. (If Call Park-System number is
busy, dial another location number using the Step Call feature until an idle park location is accessed.)
5. Restore the handset.
From an Attendant Console
1. Dial Call Park-System feature access code. The first available Call Park location is selected by the system
and displayed in the LCD. Receive service set tone.
2. Press the RELEASE Key.
To retrieve a call from Call Park-System
From a Single Line Telephone
1. From any station, go off hook and receive internal dial tone.
2. Dial the Call Park-System retrieval access code.
3. Dial the Call Park-System location number (00-19).
4. Converse.
From a Multiline Terminal with a Trunk Direct Appearance
1. Go off hook and receive dial tone.
2. Press Trunk Direct Appearance feature key flashing.
From an Attendant Console
1. Press LOOP key.
2. Dial the Call Park-System feature access code or press the Call Park-System feature key.
3. Dial the Call Park-System location number (00-19).
4. Converse.
Service Conditions
1. A station user can originate and receive calls while having a call in Call Park-System.
2. A maximum of 20 simultaneous calls can be parked within a system. A station user can place multiple calls
into Call Park-System provided the maximum number is not exceeded.
3. Any internal or external call can be placed into Call Park-System.
4. Any call left on Call Park-System for more than a preprogrammed time interval will recall to the primary
extension of the station which originally parked the call. Once this recall has started, the Call Park-System
location becomes idle. When Call Park-System recalls, the parked party hears ringback tone.
5. If the trunk which was placed in Call Park is assigned to any Multiline Terminal as a direct trunk appearance,
the system can be programmed on a per system basis whether or not the Multiline Terminal can retrieve the
parked call by pressing the Trunk key. Trunk key LED indication is as follows:
Possible to retrieve:flashing Green/Red (hold)
Impossible to retrieve:steady Red (busy)
6. When a Call Park-System recalls to a station, any other station can pick it up using Call Pickup - Direct, Call
Pickup - Group or Call Pickup - Designated Group.
7. When attempting to set Call Park-System to a busy Call Park-System location, Step Call can be used to ac-
cess an idle location. 
						

							CALL PARKCall Park - Tenant
NEAX2000 IVS2
Business/Hotel/Data Features and Specifications  
NDA-24271, Issue 1.0  Page 95
8. A call can be retrieved from Call Park-System while receiving feature dial tone.
9. If a station other than the station that originally parked the call retrieves the call, Station Message Detail
Recording (SMDR) will record a transfer.
10. Parked calls receive Music On Hold, if provided.
11. When a Call Park-System recalls to an Attendant Console, no LED indication is provided. However, the call
park location will appear in the display.
12. No LED indication for the Call Park-System key on an Attendant Console is provided.
Call Park - Tenant
General Description
When a call is parked by Call Park-Tenant, the call can be retrieved from Call Park-Tenant by any station within
the tenant from which the call was originally parked.
Station Application
All stations.
Operating Procedure
To place a call into Call Park-Tenant
From a Single Line Telephone
1. Press the FLASH key (or momentarily press the hookswitch) and receive feature dial tone.
2. Call in progress is placed on Consultation Hold.
3. Dial the Call Park-Tenant feature access code.
4. Dial the Call Park-Tenant location number (1-8) and receive service set tone. (If Call Park number is busy,
dial another location number using the Step Call feature until idle Call Park location is accessed).
5. Receive service set tone.
6. Restore the handset.
From a Multiline Terminal
1. Press the Transfer key and receive feature dial tone.
2. Call in progress is placed on Consultation Hold.
3. Dial Call Park-Tenant feature access code. 
4. Dial Call Park-Tenant location number (1-8) and receive service set tone. (If Call Park number is busy, dial
another location number using the Step Call feature until idle Call Park location is accessed).
5. Receive service set tone.
6. Restore handset.
OR
1. Press the Hold key if Call Park-Tenant feature key is provided on the Multiline Terminal.
2. Restore the handset. 
						

							CALL PARKCall Park - Tenant
NEAX2000 IVS2
   Business/Hotel/Data Features and SpecificationsPage 96 NDA-24271, Issue 1.0
To retrieve a call from Call Park-Tenant
From a Single Line Telephone
1. Go off hook and receive internal dial tone.
2. Dial the Call Park-Tenant retrieval access code.
3. Dial the Call Park-Tenant location number (1-8).
4. Converse.
From a Multiline Terminal with Call Park-Tenant feature key
1. Go off hook and receive dial tone.
2. Press the Call Park-Tenant feature key (flashing).
3. Dial the Call Park-Tenant location number (1-8).
4. Converse.
From a Multiline Terminal with Trunk - Direct Appearances
1. Go off hook and receive dial tone.
2. Press the Trunk-Direct Appearances key flashing.
Service Conditions
1. A maximum of 8 simultaneous calls can be parked within a tenant. A station user can place multiple calls
into Call Park-Tenant provided the maximum number is not exceeded.
2. A station user can originate and receive calls while having a call in Call Park-Tenant.
3. Any internal or external can be placed into Call Park-Tenant.
4. Any call left on Call Park-Tenant for more than a preprogrammed time interval will recall to the primary
extension of the station which originally parked the call. If the call was parked using a Call Park-Tenant key,
the call will recall to that key. (When Call Park-System recalls, the parked party will hear ringback tone.)
5. If the trunk which was placed in Call Park is assigned to any Multiline Terminal as a Trunk Direct Appear-
ance, system programming determines whether or not the Multiline Terminal can retrieve the parked call by
pressing the Trunk key. Trunk key LED indication is as follows:
Possible to retrieve: Flashing as Green/Red (hold)
Impossible to retrieve: Steady as Red (busy)
6. When attempting to set Call Park-Tenant to a busy Call Park-Tenant location, Step Call can be used to ac-
cess an idle location.
7. A call cannot be retrieved from feature dial tone.
8. If a station other than the station that originally parked the call retrieves the call, Station Message Detail
Recording (SMDR) will record a Transfer.
9. Parked calls can receive Music On Hold.
10. A Call Park-Tenant location key (1-8) can be assigned to a Multiline Terminal. 
						

							CALL PICKUPCall Pickup - Direct
NEAX2000 IVS2
Business/Hotel/Data Features and Specifications  
NDA-24271, Issue 1.0  Page 97
CALL PICKUP
General Description
This feature enables a station user to answer any call directed to another station, to a station within their own
Call Pickup Group, or to a station within a different Call Pickup Group. Three Call Pickup methods are avail-
able: Call Pickup - Direct, Call Pickup - Group, and Call Pickup - Designated Group.
Call Pickup - Direct
General Description
This method permits a station user to pickup a call to any other station in the system by dialing a specific Call
Pickup feature access code and the number of the called extension.
Station Application
All stations.
Operating Procedure
From a Single Line Telephone
1. Go off hook and receive internal dial tone.
2. Dial the Call Pickup - Direct feature access code and receive feature dial tone.
3. Dial the extension number of ringing station.
4. Converse.
From a Multiline Terminal
1. Go off hook on an extension line and receive internal dial tone.
2. Dial the Call Pickup - Direct feature access code or press Call Pickup - Direct function key and receive fea-
ture dial tone.
3. Dial the extension number of the ringing station.
4. Converse.
From an Attendant Console
1. Press an idle LOOP key.
2. Dial the Call Pickup - Direct feature access code.
3. Dial the extension number of the ringing station.
4. Converse.