NEC Neax 2000 Ivs2 Business/Hotel/Data Features And Specifications

							CALL FORWARDINGCall Forwarding – Busy Line
NEAX2000 IVS2
   Business/Hotel/Data Features and SpecificationsPage 78 NDA-24271, Issue 1.0
From a Single Line Telephone
To set Call Forwarding – Busy Line
1. Lift the handset and receive dial tone.
2. Dial the Call Forwarding – Busy Line feature access code and receive feature dial tone.
3. Dial the desired target station number and receive service set tone.
To set Call Forwarding – Busy Line – Outside
1. Lift the handset and receive dial tone.
2. Dial the Call Forwarding – Busy Line feature access code and receive feature dial tone.
3. Dial the trunk access code and the desired telephone number.
4. Wait until the service set tone is received.
5. Replace the handset.
To cancel Call Forwarding – Busy Line
1. Lift the handset and receive dial tone.
2. Dial the Call Forwarding – Busy Line cancellation code and receive service set tone.
Service Conditions
1. There is no limit to the number of stations that can set Call Forwarding – Busy Line at one time.
2. Extensions can be allowed or denied this feature by Class of Service in system programming.
3. Call Forwarding – Busy Line can be provided on a system or an individual basis.
4. Call Forwarding – Busy Line on a system basis allows any incoming Direct Inward Dial (DID), Direct In-
ward Termination (DIT), Tie line, Transfer, and internal calls which encounter a busy condition to be for-
warded to a predetermined location (Attendant Console, another station, or voice mail equipment).
5. Individually set Call Forwarding – Busy Line settings take precedence over system basis Call Forwarding
– Busy Line settings.
6. If the Call Forwarding – Busy Line is rerouted to a hunt group and all members of the hunt group are busy,
the forwarded caller will receive busy tone.
7. When a call is directed to the pilot number of an ACD/UCD group and that pilot station has set Call For-
warding – Busy Line, the call will be forwarded if all stations within the ACD/UCD group are busy.
8. When a calling station or Attendant Console receives busy tone after being call forwarded because of Call
Forwarding – Busy Line, the caller can activate Executive Override, Camp On, Attendant Override, Call
Back, Message Reminder, or other service features available on busy tone to the initially called station.
9. When a call is forwarded to a Multiline Terminal with LCD, the display shows the original called stations
number as well as the calling stations number.
10. Call Forwarding – No Answer can be set simultaneously with this feature to result in Call Forwarding –
Busy Line/No Answer. Call Forwarding – Busy Line and Call Forwarding – No Answer can be set to the
same or different extensions.
11. When Call Forwarding – Busy Line – Outside is set, the system can be programmed to allow or deny the
setting of the Call Forward with only a trunk access code. This can be set on a system-wide basis.
12. In the Station Message Detail Recording (SMDR) call record, the station that set Call Forwarding – Busy
Line – Outside will appear as the originator of the call.
13. SMDR only records if the Tandem Connection receives answer supervision. 
						

							CALL FORWARDINGCall Forwarding – No Answer
NEAX2000 IVS2
Business/Hotel/Data Features and Specifications  
NDA-24271, Issue 1.0  Page 79
14. The setting stations trunk restriction class is used to allow or deny the tandem connection on a Call For-
warding – Busy Line Outside.
15. Checking of the setting stations trunk restriction class can be allowed or denied on a system-wide basis.
16. A Direct Inward System Access (DISA) call to a station set for Call Forwarding – Busy Line Outside will
be allowed or denied based on the forwarded stations trunk restriction class.
17. An internal station call to a station set for Call Forwarding – Busy Line Outside will follow the restriction
class of the station set Call Forwarding.
When Call Forwarding to outside is executed, an object of the billing is as follows.
18. A maximum of 496 Call Forwarding setting to outside number is allowed per system, including Call For-
warding – All Calls, Busy Line, No Answer.
MP without expansion memory (standard) : up to 240 setting
MP with expansion memory (optional) : up to 496 setting
Call Forwarding – No Answer
General Description
This feature reroutes calls, to extensions which do not answer, to another station, an Attendant Console or voice
mail equipment. Call Forwarding – No Answer can be set by the individual station user, an Attendant Console,
or by a Multiline Terminal with a secondary appearance of the stations extension.
Station Application
All stations.
Operating Procedure
From a Multiline Terminal with LCD
To set Call Forwarding – No Answer
1. Lift the handset or press the Speaker key and receive dial tone.
2. Press the Call Forwarding – No Answer feature access key and receive feature dial tone.
3. Dial the desired target station number and receive service set tone. The LCD displays:
SET    XXXX 
(Target Station)
To set Call Forwarding – No Answer – Outside
1. Lift the handset or press the Speaker key and receive dial tone.
2. Press the Call Forwarding – No Answer feature access key and receive feature dial tone.
3. Dial the trunk access code and the desired telephone number.
4. Wait until service set tone is received.
Station Set Call Forwarding Billing Object
Single Line Telephone, 
Multiline TerminalStation set Call Forwarding
Virtual station Originating station/trunk  
						

							CALL FORWARDINGCall Forwarding – No Answer
NEAX2000 IVS2
   Business/Hotel/Data Features and SpecificationsPage 80 NDA-24271, Issue 1.0
5. Replace the handset or press the Speaker key.
To cancel Call Forwarding – No Answer
1. Lift handset or press Speaker key and receive dial tone.
2. Press the Call Forwarding – No Answer feature access key and receive special dial tone. Press the * key,
the associated LED goes out and service set tone is received. The LCD displays CANCEL.
From a Single Line Telephone
To set Call Forwarding – No Answer
1. Lift handset and receive dial tone.
2. Dial Call Forwarding – No Answer feature access code and receive feature dial tone.
3. Dial the desired target station number and receive service set tone.
To set Call Forwarding – No Answer – Outside
1. Lift the handset and receive Dial Tone.
2. Dial Call Forwarding – No Answer feature access code and receive feature dial tone.
3. Dial the trunk access code and the desired telephone number.
4. Wait until service set tone is received.
5. Replace the handset.
To cancel Call Forwarding – No Answer
1. Lift handset and receive dial tone.
2. Dial specific Call Forwarding – No Answer cancellation code and receive service set tone.
Service Conditions
1. An unlimited number of stations can set Call Forwarding – No Answer at one time.
2. Stations are allowed/disallowed this feature by Class Of Service in system programming.
3. Call Forwarding – No Answer can be provided on a system and an individual basis.
4. Call Forwarding on a system basis allows Direct Inward Dial (DID) calls or Tie Line calls which encounter
a no-answer condition to be forwarded to a predetermined location (Attendant Console, another station, or
voice mail equipment).
5. Individual Call Forwarding – No Answer settings take precedence over system Call Forwarding – No An-
swer settings.
6. Call Forwarding – No Answer timing, flexible in system programming, is as follows:
For direct incoming calls (DID, DIT, Tie) – 4 to 120 seconds (Default: 32-36 seconds).
For internal calls and transferred incoming calls – 4 to 120 seconds (Default: 32-36 seconds).
7. More than one call forward can occur in the progress of a call. See Multiple Call Forwarding – All Calls,
Multiple Call Forwarding – Busy Line and Multiple Call Forwarding – No Answer.
8. Call Forwarding – Busy Line can be set simultaneously with this feature to result in Call Forwarding Busy/
No Answer. Call Forwarding Busy Line and Call Forwarding – No Answer can be set to the same or differ-
ent extensions.
9. When Call Forwarding – No Answer – Outside is set, the system can be programmed to allow or deny the
setting of the Call Forward with only a trunk access code. This can be set on a system-wide basis. 
						

							CALL FORWARDINGCall Forwarding – Destination
NEAX2000 IVS2
Business/Hotel/Data Features and Specifications  
NDA-24271, Issue 1.0  Page 81
10. In the SMDR call record, the station that set Call Forwarding – No Answer – Outside will appear as the
originator of the call.
11. SMDR only records if the Tandem Connection receives answer supervision.
12. The setting stations trunk restriction class is used to allow or deny the tandem connection on a Call For-
warding – No Answer – Outside.
13. Checking of the setting stations trunk restriction class can be allowed or denied on a system-wide basis.
14. A Direct Inward System Access (DISA) call to a station set for Call Forwarding – No Answer Outside will
be allowed or denied based on the forwarded stations trunk restriction class.
15. An internal station call to a station set for Call Forwarding – No Answer Outside will follow the restriction
class of the station set Call Forwarding.
When Call Forwarding to outside is executed, an object of the billing is as follows.
16. A maximum of 496 Call Forwarding setting to outside number is allowed per system, including Call For-
warding – All Calls, Busy Line, No Answer.
MP without expansion memory (standard) : up to 240 setting
MP with expansion memory (optional) : up to 496 setting
Call Forwarding – Destination
General Description
This feature allows a station (A) user to set Call Forwarding – All Calls from another station (B) within the sys-
tem, to the users station (A).
Station Application
All stations.
Operating Procedure
From a Multiline Terminal with LCD
To set Call Forwarding – Destination from destination station
1. Lift the handset or press the Speaker key and receive dial tone.
2. Press the Call Forwarding – Destination set key or dial the Call Forwarding – Destination feature access
code and receive feature dial tone.
3. Dial the station number to be forwarded and receive service set tone. The LCD displays:
SET    XXXX
(Forwarded Station)
4. Replace the handset or press the Speaker key.
Station Set Call Forwarding Billing Object
Single Line Telephone, 
Multiline TerminalStation set Call Forwarding
Virtual station Originating station/trunk  
						

							CALL FORWARDINGMultiple Call Forwarding – All Calls
NEAX2000 IVS2
   Business/Hotel/Data Features and SpecificationsPage 82 NDA-24271, Issue 1.0
To cancel Call Forwarding – Destination from destination station
1. Lift the handset or press the Speaker key and receive dial tone.
2. Press the Call Forwarding – Destination Cancel key or dial the Call Forwarding – Destination Cancellation
code and receive feature dial tone.
3. Dial the users station number (forwarded station) and receive set tone.
4. Replace the handset or press the Speaker key.
From a Single Line Telephone
To set Call Forwarding – Destination from destination station
1. Lift the handset and receive dial tone.
2. Dial the specific Call Forwarding – Destination feature access code and receive dial tone.
3. Dial the station number to be forwarded and receive service set tone.
To cancel Call Forwarding – Destination from destination station
1. Lift the handset and receive dial tone.
2. Dial the Call Forwarding – Destination cancellation code and receive feature dial tone.
3. Dial the users station number (forwarded station) and receive service set tone.
To cancel Call Forwarding – Destination from Call Forwarded station
1. Lift the handset and receive dial tone.
2. Dial the Call Forwarding – All Calls cancellation code and receive service set tone.
Service Conditions
1. There is no limit to the number of stations which can set Call Forwarding – Destination.
2. Stations can be allowed or denied this feature by Class Of Service in system programming.
3. There is no limit to the number of Call Forwarding – Destinations which can be set to forward to a station
simultaneously.
Multiple Call Forwarding – All Calls
General Description
When a forwarded call is rerouted to a station which has also set a Call Forward, the call can be forwarded to
another station. A call can be forwarded up to a maximum of five times, as specified in system programming.
Station Application
All stations.
Operating Procedure
The same operating procedures for Call Forwarding – All Calls apply. 
						

							CALL FORWARDINGMultiple Call Forwarding – All Calls
NEAX2000 IVS2
Business/Hotel/Data Features and Specifications  
NDA-24271, Issue 1.0  Page 83
Service Conditions
1. Multiple Call Forwarding – All Calls can forward a maximum of five times when the called station sets Call
Forwarding – All Calls to a station that has set Call Forwarding – All Calls or Call Forwarding – Busy Line.
2. Multiple Call Forwarding – All Calls cannot be performed for data calls.
3. If a calling station has been set to Call Forwarding – All Calls five times and encounters a sixth Call For-
warding – All Calls, the calling station is not forwarded, but receives busy tone if the destination station is
busy, or ringback tone if the destination station is idle.
4. If the destination of Call Forwarding – All Calls is set for Call Forwarding – Busy Line and is busy, for-
warding occurs.
5. When combining Call Forwarding – All Calls and Call Forwarding – Busy Line, and the fifth destination
station is busy, the calling party will hear busy tone.
6. If a destination in a Multiple Call Forwarding – All Calls situation is busy, and has not set Call Forwarding
– Busy Line or All Calls, the calling party will receive busy tone.
7. If a destination station is busy, the calling station can activate Call Back, Camp On, Message Reminder, or
Executive Override to that destination station.
8. When Multiple Call Forwarding – All Calls occurs, the display of the calling partys Multiline Terminal with
LCD will show the station number to which the call was forwarded. The display of the answering Multiline
Terminal with LCD will show the calling party (station or trunk) and the called number.
9. If the destination station in a combined Multiple Call Forwarding – All Calls and Call Forwarding – Busy
Line situation is Call Forwarding – No Answer, Multiple Call Forwarding – No Answer will be put into
effect. If the destination station of Call Forwarding – No Answer is set to Call Forwarding – Busy Line, Call
Forwarding – All Calls forwarding will be restricted.
10. If two stations have set Call Forwarding – All Calls to each other, an incoming call to either of these stations
will not be forwarded; therefore, an infinite loop cannot occur.
11. If the incoming call returns to a station that has already taken part in a Multiple Call Forwarding (Busy or
All Calls) of that call, Call Forwarding – All Calls service from that station is not be performed again.
12. If an incoming call encounters Multiple Call Forwarding – All Calls and the final destination of the call for-
ward is the Attendant Console, the incoming call will appear on the ATND key.
13. If a station has set Call Forwarding – All Calls to another station in a different tenant and that station is set
to Call Forwarding – Busy Line or All Calls to the Attendant Console, the calling station will be connected
to the first stations Attendant Console.
14. A Direct In Termination call to a station which has set Call Forwarding – All Calls will be forwarded. The
call can be forwarded to another station or to an Attendant Console.
15. If the destination station of Multiple Call Forwarding – All Calls is in a hunt group and is set to Call For-
warding – Busy Line to a station in another hunt group, it can be determined through system data whether
the calling party hunts to the called partys hunt group or the terminating partys hunt group when the for-
warded to stations are busy.
16. If the destination of Multiple Call Forwarding – All Calls is the pilot of an Automatic/Uniform Call Distri-
bution (ACD/UCD) group, ACD/UCD is executed.
17. If a member of an ACD/UCD group is a member of a Multiple Call Forwarding – All Calls sequence, that
station is skipped in ACD/UCD hunting. 
						

							CALL FORWARDINGMultiple Call Forwarding – Busy Line
NEAX2000 IVS2
   Business/Hotel/Data Features and SpecificationsPage 84 NDA-24271, Issue 1.0
Multiple Call Forwarding – Busy Line
General Description
This feature permits a call to a busy station to be forwarded, multiple times, to a predesignated idle station.
Station Application
All stations.
Operating Procedure
The same operating procedures for Call Forwarding – All Calls apply.
Service Conditions
1. Multiple Call Forwarding – Busy Line can not be performed for data calls.
2. Multiple Call Forwarding – Busy Line can route a call up to five times when the called station sets Call For-
warding – Busy Line to a station that is busy that has set Call Forwarding – Busy Line and so on.
3. If the calling station is set as the forwarded destination of its own call in a multiple call forwarding scheme,
Call Forwarding – Busy Line at that point will not take place.
4. If the incoming call returns to one of the stations that has taken party in the process of multiple call forward-
ing, the Call Forwarding – Busy Line from that station will not be performed.
5. If all the stations are busy in a multiple call forwarding sequence, a calling internal station may then activate
Call Back, Message Reminder, Camp On, or Executive Override to the called station.
6. If the station is a Direct In Termination call, Call Forwarding – Busy Line is not activated. The calling party
may be forwarded to the Attendant Console, to Trunk Answer any Station, put in Automatic Camp-On, or
can receive ringback until the station becomes idle.
7. If the called station is set as the forwarded destination in a multiple call forwarding scheme, Call Forwarding
– Busy Line at that point will not take place.
8. If the called station is set to Call Forwarding – Busy Line to another station in a different tenant and that
station is set to Call Forwarding – Busy Line to the Attendant Console, the calling station will be connected
to the calling stations Attendant Console.
9. For Multiple Call Forwarding – Busy Line, the display of a Multiline Terminal with LCD will show the
called station number and the final forwarded station number for the calling party. For the final forwarded-
to station, the display of the Multiline Terminal with LCD will show the called number and the calling party
(station or trunk).
Multiple Call Forwarding – No Answer
General Description
This feature permits a call to an unanswered station, the ability to be forwarded multiple times to a predesignated
station that does not have Call Forwarding – No Answer set or to the Attendant Console.
Station Application
All stations. 
						

							CALL FORWARDINGSplit Call Forwarding – All Calls
NEAX2000 IVS2
Business/Hotel/Data Features and Specifications  
NDA-24271, Issue 1.0  Page 85
Operating Procedure
The same operating procedures for Call Forwarding – All Calls apply.
Service Conditions
1. Multiple Call Forwarding – No Answer can only be performed for non-data calls.
2. Multiple Call Forwarding – No Answer can be forwarded as many times as desired. The call will stop for-
warding when it terminates to the Attendant Console or to a station not assigned with Call Forwarding – No
Answer.
3. When a station encounters a Call Forwarding – No Answer condition and the station it is forwarded to is
busy, the system will check the status of the forwarded busy station at intervals pre-assigned in system pro-
gramming.
4. Multiple Call Forwarding – No Answer service can be utilized by the following incoming calls:
Intra-office
Direct Inward Dialing
Direct In Termination
Night Service
Hot Line
5. If a station transfers a call to another station that set Call Forwarding – No Answer and releases from the
connection, recalls will override Call Forwarding – No Answer if the call is unanswered after a pre-deter-
mined time.
6. Multiple Call Forwarding – No Answer will not be activated if the calling party encounters a busy station
that has activated Call Forwarding – Busy Line.
7. If a station sets Call Forwarding – No Answer to another station in a different tenant and that station is set
to Call Forwarding – No Answer to the Attendant, the calling station will be connected to the calling sta-
tions Attendant Console.
8. For Multiple Call Forwarding – No Answer, the display of a Multiline Terminal with LCD will show the
final forwarded-to station number for the calling party. If the final forwarded-to station is a multiline termi-
nal with LCD, the forwarded-from station number and the calling party number (station on trunk) will be
displayed.
Split Call Forwarding – All Calls
General Description
This feature allows all internal and external calls to a busy extension to be rerouted to different destinations in-
dividually, regardless of the busy or idle status of the extension.
Station Application
All stations.
Operating Procedure
To activate Split Call Forwarding, both Split Call Forwarding and Call Forwarding settings are required. For
Call Forwarding settings, refer to the description of Call Forwarding – All Calls. 
						

							CALL FORWARDINGSplit Call Forwarding – All Calls
NEAX2000 IVS2
   Business/Hotel/Data Features and SpecificationsPage 86 NDA-24271, Issue 1.0
From a Multiline Terminal with LCD
To set split Call Forwarding – All Calls
1. Lift the handset or press the Speaker key and receive dial tone.
2. Press the Split Call Forwarding – All Calls feature access key and receive feature dial tone.
3. Dial the desired destination number (0-9) and receive service set tone. 
The associated LED lights and the LCD displays:
SET    XXXXorSET     OPR
(Target Station) (Operator)
The LED of the associated feature button lights.
4. Replace the handset or press the Speaker key.
To monitor Split Call Forwarding – All Calls
1. Lift the handset or press the Speaker key and receive dial tone or special dial tone (when lifting the handset).
2. Press the Split Call Forwarding – All Calls feature access key.
The LCD displays:
CF ALL    XXXX (Target station)
3. Replace the handset or press the Speaker key.
To cancel Split Call Forwarding – All Calls
1. Lift the handset or press the Speaker key and receive dial tone.
2. Press the Split Call Forwarding – All Calls feature access key and receive special dial tone. 
The LCD displays:
CF ALL    XXXX (Target station)
3. Press the * key and receive service set tone. The LCD displays CANCEL and the associated LED goes off.
4. Restore the handset or press the Speaker key.
Number Destination
0 Target station for Split Call Forwarding – All Calls (Block 0)
1 Target station for Split Call Forwarding – All Calls (Block 1)
2 Target station for Split Call Forwarding – All Calls (Block 2)
3 Target station for Split Call Forwarding – All Calls (Block 3)
4 Target station for Split Call Forwarding – All Calls (Block 4)
5 Target station for Split Call Forwarding – All Calls (Block 5)
6 Target station for Split Call Forwarding – All Calls (Block 6)
7 Target station for Split Call Forwarding – All Calls (Block 7)
8 Target station for Call Forwarding – All Calls
9 Station Speed Dialing 
						

							CALL FORWARDINGSplit Call Forwarding – All Calls
NEAX2000 IVS2
Business/Hotel/Data Features and Specifications  
NDA-24271, Issue 1.0  Page 87
From a Single Line Telephone
To set Split Call Forwarding – All Calls
1. Lift the handset and receive dial tone.
2. Dial the Call Forwarding – All Calls feature access code and receive feature dial tone.
3. Dial the desired destination number (0-9) and receive service set tone.
4. Replace the handset.
To monitor Split Call Forwarding – All Calls
1. Lift the handset.
2. When Split Call Forwarding – All Calls has been set, special dial tone is heard.
3. Replace the handset.
To cancel Split Call Forwarding – All Calls
1. Lift the handset and receive dial tone.
2. Dial the Split Call Forwarding – All Calls cancellation code and receive service set tone.
3. Replace the handset.
Service Conditions
1. This feature allows a station to set the two kinds of call forwarded stations. One is the target station assigned
for Call Forwarding – All Calls, the other is the target station assigned for Split Call Forwarding – All Calls.
The target stations for Split Call Forwarding are assigned in system programming.
2. Either Call Forwarding – All Calls or Split Call Forwarding – All Calls can be selected for the feature avail-
able per tenant in system programming, depending on the type of the incoming call which is an internal call/
attendant assisted call, a Tie Line call, or a C.O. call.
3. Split Call Forwarding – All Calls allows any incoming Direct Inward Dialing (DID), Direct Inward Termi-
nation (DIT), Tie Line, Transfer, and internal calls to be forwarded to a predetermined location (Attendant
Console, another station, or voice mail equipment).
4. When the station user that has set Split Call Forwarding lifts the handset, the station can receive special dial
tone by system programming.
Number Destination
0 Target station for Split Call Forwarding – All Calls (Block 0)
1 Target station for Split Call Forwarding – All Calls (Block 1)
2 Target station for Split Call Forwarding – All Calls (Block 2)
3 Target station for Split Call Forwarding – All Calls (Block 3)
4 Target station for Split Call Forwarding – All Calls (Block 4)
5 Target station for Split Call Forwarding – All Calls (Block 5)
6 Target station for Split Call Forwarding – All Calls (Block 6)
7 Target station for Split Call Forwarding – All Calls (Block 7)
8 Target station for Call Forwarding – All Calls
9 Station Speed Dialing