NEC Neax 2000 Ivs2 Business/Hotel/Data Features And Specifications

							VARIABLE TIMING PARAMETERS
NEAX2000 IVS2
   Business/Hotel/Data Features and SpecificationsPage 328 NDA-24271, Issue 1.0
Timing before unanswered Automated Attendant 
call forwards32 - 36 0 - 120 (4-sec. increments)
Interval time between attempts for Timed Queue 120 - 124 44 - 124 (4-sec. increments)
Duration of call by Timed Queue 28 - 32 16 - 124  (4-sec. increments)
Programmable pause for System and Station Speed 
Dialing1.5 1.5, 3, 4.5, 6, 8, 10, or 12
Night Service announcement timer 60 - 64 0 - 120 (4-sec. increments)
Timing of Multiple Call Forwarding - No Answer 
(after second forwarding)32 - 36 0 - 120 (4-sec. increments)
Interval time of UCD delay announcement 32 - 36 0 - 120 (4-sec. increments)
Automatic Recall of Attendant-held calls 31.2 - 33.60.0 - 124.8 (2.4-sec. increments in 2.4 - 33.6 sec.
9.6-sec. increments in 38.4 - 124.8 sec.)
Elapsed Time before Call Forward-No Answer for 
internal and assisted calls32 - 36 0 - 120 (4-sec. increments)
Message Replay Timer for Automatic Wake-Up/
Timed Reminder60 - 64 0 - 396 (4-sec. increments)
Message Relay Timer for Announcement Service 60 - 64 0 - 396
Forced Disconnection Timer on Tandem Connection204 - 238 
minutes136 - 544 minutes (34-minute increments) 
ParameterDuration (in sec. unless otherwise marked)
Standard 
Timing Variable Timing 
						

							VOICE GUIDE
NEAX2000 IVS2
Business/Hotel/Data Features and Specifications  
NDA-24271, Issue 1.0  Page 329
VOICE GUIDE
General Description
This feature provides a station user with an announcement that informs:
1. The result of the operation when the station user set or canceled the service feature, instead of service set
tone.
2. Identifies which service has been set to the station; such as, Call Forwarding – All Calls, Do Not Disturb or
Message Waiting, when the station goes off-hook, instead of special dial tone.
Station Application
All stations.
Operating Procedure
No manual operation is required.
Service Conditions
Announcement for the result of the operation when the station user set or canceled the service feature
1. The announcement is provided when the following service features are set or canceled.
Call Forwarding – All Calls/ – Busy Line/ – No Answer 
Split Call Forwarding – All Calls/ – Busy Line/ – No Answer
Do Not Disturb
UCD – Busy Out  
Note
Station Message Schedule Display
Call Back
Note:
When UCD - Busy Out is set or canceled by the function key of a Multiline Terminal, the announcement is
not provided.
2. Digital Announcement Trunk (DAT) circuits of MP card or a 2DAT/4DAT card are required.
MP card includes two DAT circuits and 2DAT/4DAT card provides 2/4 DAT circuits.
3. After the announcement is provided, the station user will hear reorder tone. The duration of announcement
is specified by the system data programming.
4. This service is effective on the system-wide basis.
Announcement for the status of a station set Call Forwarding – All Calls/Do Not Disturb/Message Waiting 
1. There are two separate programmable station status announcements that can be provided to a station User,
after going off-hook. Features are related as below:
Station has set Call Forwarding - All Calls, Split Call Forwarding - All Calls, or is in Do Not Disturb.
Station has received a Message Wait or Message Reminder notification.
2. A Digital Announcement Trunk (DAT) circuit is required for each announcement.
3. When a station user goes off-hook and feature status requires both announcements, the Message Wait an-
nouncement will be heard. 
						

							VOICE GUIDE
NEAX2000 IVS2
   Business/Hotel/Data Features and SpecificationsPage 330 NDA-24271, Issue 1.0
4. This service is effective on the system-wide basis.
5. A station can originate a call while receiving the announcement. 
						

							VOICE MAIL INTEGRATION
NEAX2000 IVS2
Business/Hotel/Data Features and Specifications  
NDA-24271, Issue 1.0  Page 331
VOICE MAIL INTEGRATION
General Description
This feature is used to interface the system with a locally provided stand-alone type Voice Mail System (VMS).
The VMS, connected to the system single line circuit (LC), is controlled by sending/receiving DTMF signals
using this LC.
The system can provide the other two types of genuine VMS. The NEAXmail AD-16 is a stand-alone type VMS,
and is connected via a Digital Line Circuit (DLC). The NEAXMail AD-8 is a circuit card type VMS, and is di-
rectly accommodated into the Port Interface Module (PIM) with no interface card.
The VMSs voice mail feature can be used by accessing this VMS directly from an extension. If a station sets
its call forwarding destination to the VMS, calls to this station are connected to the VMS, and the messages can
be registered according to the VMS instruction. In addition, the Message Waiting lamp of the station can be
turned on automatically by the VMS. 
Station Application
All stations.
Operating Procedure
To originate a voice mail message
From a Single Line Telephone
1. Go off hook and receive dial tone.
2. Dial the voice mail extension number and receive ringback tone.
3. Follow the instructions given by the VMS.
From a Multiline Terminal with One Touch keys
1. Go off hook and receive dial tone.
2. Press the One Touch key, to send “Voice Mail extension number + DTMF signal after the Voice Mail Sys-
tem answered (such as mail box number or password)”.
3. Follow the instructions given by the VMS.
To set call forwarding to a voice mail system

Call Forwarding - All Calls
Call Forwarding - Busy Line
Call Forwarding - No Answer
1. Go off hook and receive dial tone.
2. Dial the call forwarding feature access code and receive feature dial tone.
3. Dial the voice mail extension number and receive service set tone.
4. The LCD displays: 
[SET xxxx]
     VMS:Voice mail extension number 
						

							VOICE MAIL INTEGRATION
NEAX2000 IVS2
   Business/Hotel/Data Features and SpecificationsPage 332 NDA-24271, Issue 1.0
Connection when an extension line number whose call forwarding is set to a voice mail system is called 
from another station
1. Go off hook and receive dial tone.
2. Dial the desired station number and receive ringback tone. The LCD displays:
[CF ALL xxx]
     VMS:Voice mail extension number
3. Follow the instructions given by the VMS. 
To retrieve a voice mail message from the voice mail system
1. Go off hook and receive dial tone.
2. Dial the voice mail extension number or the Message Waiting/Message Reminder retrieve code and receive
ringback tone. The LCD displays:
[    xxx]
     VMS:Voice mail extension number
3. Follow the instructions given by the VMS. 
Service Conditions
1. The VMS is interfaced to the system through the 4LCD/8LC card. (The 4LCD/8LC card provides discon-
nect supervision in the form of a momentary loop open.)
The NEAXmail AD16 is interfaced to the system through the DLC card.
The NEAXmail AD8 requires no interface card.
2. The system transfers only DTMF signals to the connected VMS. It cannot transfer dial pulses to the system. 
3. Messages can be retrieved from any Multiline Terminal, DTMF telephone, or the Attendant Console, but
not from DP telephones. 
4. When the calling party is connected to the Voice Mail System, only DTMF signals can be sent to the VMS
for registering a message, DP telephones cannot be used. 
5. Stations can set Call Forwarding-All Calls, Call Forwarding-No Answer, and Call Forwarding-Busy Line
to the VMS. The system sends out a mail box number to the VMS. Calling a station which has Call For-
warding set to the VMS is automatically answered by the VMS.
6. The DTMF signal prepause, Inter-Digit Pause, and DTMF signal width of the station number automatically
sent out to the VMS from the system are as follows:
Prepause: Variable from 1sec to 12 sec in 1 second increments
Inter-Digit Pause: Variable from 32 ms to 240 ms
DTMF signal width: Fixed at 64 ms or 128 ms
7. A special number of up to 4 digits (including an Inter-Digit Pause) can automatically be added, both before
and after, to the station number that is sent to the VMS from the system. This can be used for a variety of
identification codes as required. Two types of Inter-Digit Pauses can be set per system. One is fixed at 1.5
sec, and the other is programmable from 1.5 sec to 16 sec. 
8. The VMS can control the Message Waiting Lamp of the Station set by using the Message Waiting/Message
Reminder feature. The retrieval access code for Message Waiting/Message Reminder is variable and can be
set from 1 to 3 digits, in system programming.
9. When all VMS is busy (assuming the following condition):
Station-A (or outside party)....Calling Party 
						

							VOICE MAIL INTEGRATION
NEAX2000 IVS2
Business/Hotel/Data Features and Specifications  
NDA-24271, Issue 1.0  Page 333
Station-B....Called Party
Station-B sets Call Forwarding-All Calls/-Busy Line/-No Answer to the VMS.
Station-A (or outside party) makes a call to Station-B.
a. Call Forwarding-All Calls
Station A hears reorder tone.
Outside party hears busy tone.
b. Call Forwarding-Busy Line
Station-A hears busy tone, and can set any busy service to station-B.
Outside party hears busy tone. 
c. Call Forwarding-No Answer
Station-B continues to ring until the VMS becomes idle even after the predetermined time for Call
Forwarding-No Answer has elapsed. When the VMS becomes idle, Station-A is connected to the
VMS.
d. Direct access to VMS
If station-A or outside party accesses the VMS directly, the calling party hears busy tone. Station-
A can set call back to the VMS.
10. Multiple Call Forwarding to VMS: When the final destination for any combination of Multiple Call For-
warding is the VMS, calls can be transferred to the VMS. The first forwarded stations number (forwarded
to the VMS) is sent to the VMS. For example, a call is received by Station A, which is forwarded to Station-
B, which is forwarded to Station-C, which is forwarded to VMS. The number of Station-A is sent to the
VMS.
11. Ringing Transfer to an Attendant via the VMS: The system allows the VMS to transfer the station or outside
party to the Attendant and releases before the Attendant answers.
12. When the VMS is recalled, by transferring the call to an unanswered station, the system may be programmed
to send the recalling extension number to the VMS. 
13. A maximum of 26 digit extension numbers including DTMF signal after the VMS answered can be pro-
grammed to a One Touch key of a Multiline Terminal. 
						

							VOICE MAIL PRIVATE PASSWORD
NEAX2000 IVS2
   Business/Hotel/Data Features and SpecificationsPage 334 NDA-24271, Issue 1.0
VOICE MAIL PRIVATE PASSWORD
General Description
Voice Mail Password can be prevented from displaying in LCD of Multiline Terminals when connected to the
Voice Mail System.
Station Application
All Multiline Terminals with LCD 
Operating Procedure
Normal password entry to VMS.
Service Conditions
1. When any connection to Voice Mail (VM) is established, each press, of the Dial Key pad will display * of
the LCD of Multiline Terminal.
2. This feature is assigned on a per tenant basis for VMS ports only. 
						

							VOICE MAIL TRANSFER
NEAX2000 IVS2
Business/Hotel/Data Features and Specifications  
NDA-24271, Issue 1.0  Page 335
VOICE MAIL TRANSFER
General Description
This feature has two functions that provide streamlined transfer access to voice mail.
1. One touch access to VMS
When an Attendant transfers an external call to a station, and if the station is busy or unanswered, the
Attendant can transfer the call to a VMS by dialing “9” or by pressing a function key provided for this
feature.
2. Transferring Camp-On call to VMS
When an Attendant sets Camp-On to a busy destination station for an external call, and if the destination
station does not answer by predetermined time, the call can be automatically transferred to a VMS.
Station Application
All stations and Attendant Console.
Operating Procedure
To transfer a call to a VMS with one touch access from a Single Line Telephone
1. While answering an external call, press FLASH key (or momentarily press the hook switch) and receive a
feature dial tone.
2. Dial a desired station number and receive a busy tone.
3. Dial “9” or press a function key assigned for transferring a call to a VMS.
4. Restore the handset.
To transfer a call to a VMS with one touch access from a Multiline Terminal
1. While answering an external call, press Transfer key and receive a feature dial tone.
2. Dial a desired station number and receive a ringback tone or a busy tone.
3. Dial “9” or press a function key assigned for transferring a call to a VMS.
4. Restore the handset.
To transfer a call to a VMS with one touch access from an Attendant
1. While answering an external call, dial a desired station number and receive a ringback tone or a busy tone.
2. Dial “9” or press a function key assigned for transferring a call to a VMS.
3. Press the RELEASE key. 
						

							VOICE MAIL TRANSFER
NEAX2000 IVS2
   Business/Hotel/Data Features and SpecificationsPage 336 NDA-24271, Issue 1.0
To transfer a Camp-on call from an Attendant to a VMS
1. While answering an external call, dial a desired station number and receive a busy tone.
2. Press the RELEASE key.
3. A Camp-On tone is sent and Camp-On is set.
4. If the Camp-On call is not answered by predetermined time, the call will be automatically transferred to the
VMS.
5. Press the RELEASE key.
Service Conditions
1. If all ports in the VMS UCD group are busy (assuming the following conditions):
Station-A (or outside party)....Calling Party
Station-B....Called Party
Station-C....Destination of Call Transfer from Station-B
Station-C does not set Call Forwarding-All Calls, Call Forwarding-Busy Line, or Call Forwarding-No An-
swer to the VMS.
Station-A (or outside party) calls Station B. Station-B presses Transfer key and dials Station-C.
a. Station-C is busy, Station-B hears Busy Tone (BUSY appears in display), and then presses VM 
transfer button (or dials 9).
Station-A (or outside party) hears Music on Hold source.
Station-B hears ROT and does not see CF BUSY in display as if it would if a VM port were avail-
able. Station-B must press Transfer key to return to Calling Party.
b. Station-C is idle, Station-B hears Ringback Tone and presses VM transfer button (or dials 9).
Station-A (or outside party) hears Music on Hold until Station-B goes on hook. When Station-B
goes on hook, Station-A (or outside party) hears Ringback Tone.
Station-B does not see CF NANS
 in display as if it would if a VM port were available, but Station-
B sees Station-C number in display instead. If Station-B goes on hook, the call from Station-A (or
outside party) is transferred to Station-C and continues to ring at Station-C until Station Transfer
Recall occurs. The call will return to Station-B.
2. If all ports in the VMS UCD group are busy (assuming the following conditions):
Station-A (or outside party)....Calling Party
Attendant Console....Called Party
Station-C....Destination of Call Transfer from Attendant Console
Station-C does not set Call Forwarding-All Calls, Call Forwarding-Busy Line, or Call Forwarding-No An-
swer to the VMS.
Station-A (or outside party) calls Attendant Console. Attendant Console dials Station-C.
a. Station-C is busy, Attendant Console hears Busy Tone (BUSY appears in display), and then presses 
VM transfer button.
Station-A (or outside party) hears Music on Hold source. 
						

							VOICE MAIL TRANSFER
NEAX2000 IVS2
Business/Hotel/Data Features and Specifications  
NDA-24271, Issue 1.0  Page 337
Attendant Console does not see CF BUSY
 in display as if it would if a VM port were available. If
Attendant presses RLS key, the call will Camp-on to Station-C. If it is allowed in system program-
ming (CM08-428) and a VM port becomes available, the Calling Party will automatically transfer
to the VMS when the Attendant Camp-on Recall timer occurs. If no VM port is available or if VMS
Transfer with Camp-on is not allowed, the Calling Party will recall the Attendant Console when the
Attendant Recall timer occurs.
b. Station-C is idle, Attendant Console hears Ringback Tone and presses VM transfer button.
Station-A (or outside party) hears Music on Hold until Attendant Console presses RLS key. When
Attendant Console presses RLS key, Station-A (or outside party) hears Ringback Tone.
Attendant Console does not see CF NANS
 in display as if it would if a VM port were available, but
Attendant Console sees Station-C number in display instead. If Attendant Console presses RLS key,
the call from Station-A (or outside party) is transferred to Station-C and continues to ring at Station-
C until Attendant Transfer Recall occurs. The call will return to Attendant Console.
3. Transferring Camp-on calls to VMS is available only from Attendant Consoles.