NEC Neax 2000 Ivs2 Business/Hotel/Data Features And Specifications

							UNIFORM CALL DISTRIBUTION (UCD)
Call Waiting Indication - UCD
NEAX2000 IVS2
   Business/Hotel/Data Features and SpecificationsPage 318 NDA-24271, Issue 1.0
Call Waiting Indication - UCD
General Description
This feature provides a visual indication when an incoming call to a UCD group is placed in queue, due to an
“all agents busy” condition. An external relay controlled indicator or an LED on a Multiline Terminal can be
used to provide Call Waiting Indication.
Station Application
Multiline Terminals assigned with a Call Waiting (CW) Lamp.
Operating Procedure
No operating procedure is necessary. Indication is automatic, once it is assigned.
Service Conditions
1. A PN-DK00 (or built-in DK00 in MP) is required to provide the external relay control when an external
indicator is used.
2. There is no limit to the number of appearances of a CW lamp assigned to Multiline Terminals. One CW
lamp per group is available.
3. On a per system basis, the option is available to select how many calls in queue causes the CW lamp to flash.
Default setting is one. The LED lights steady until the set threshold count is reached, at which time it begins
to flash.)
4. Provision of ringing on a CW key is controlled on a per station basis.
5. The interruption rate of the external relay control is programmable, on a per system basis, as follows:
30 IPM
60 IPM
120 IPM
Steady
This interruption rate is the same as the rate used for TAS (Trunk Answer Any Station).
Delay Announcement - UCD
General Description
 This feature allows the system to provide a recorded announcement to an incoming caller placed in queue to a
UCD group. A single announcement, or two separate announcements, can be provided.
Station Application
None.
Operating Procedure 
Operation is automatic, once system programming is assigned. 
						

							UNIFORM CALL DISTRIBUTION (UCD)
Hunt Past No Answer - UCD
NEAX2000 IVS2
Business/Hotel/Data Features and Specifications  
NDA-24271, Issue 1.0  Page 319
Service Conditions
1. A Delay Announcement service can be provided for DIT, DID or a trunk call transferred by a station user
or the Attendant to a UCD Group. Internal calls or Station-to-Station transferred calls to the UCD Group
can go into the UCD queue but do not receive the Delay Announcement.
2. The following configurations are available when using Delay Announcement:
a. After being in queue for a predetermined time, the caller receives a Delay Announcement, followed 
by Music-on-Hold (if provided), until an agent is available or the caller hangs up.
b. After being in queue for a predetermined time, the caller receives a Delay Announcement, followed
by Music-on-Hold (if provided) for a programmed interval, then followed by repetition of the Delay
Announcement. This process repeats until an agent in the UCD group is available on the caller hangs
up.
c. After being in queue for a predetermined time, the caller receives a first Delay Announcement,
followed by Music-on-Hold (if provided). After a pre-programmed interval, the caller then hears a
second Delay Announcement, followed again by Music-on-Hold. The second Delay Announcement
and Music-on-Hold are then repeated at the pre-programmed interval time until an agent becomes
available or the caller hangs up.
d. After being in queue for a predetermined time, the caller receives a first Delay Announcement
followed by Music-on-Hold (if provided). After a pre-determined interval time, the system checks to
see if an overflow destination has been assigned for the incoming trunk route. If assigned, and the
destination is available (idle), the call overflows to the destination. If not assigned, or the destination
is busy, the call remains in queue for the predetermined interval time and the system then checks
again for overflow assignment. For the latter case, if repetition of first announcement is set, or second
announcement is made available, that announcement will be played.
Note:
Repeat of the first announcement or receipt of second announcement is only
 available when the overflow
destination for the trunk route is busy (not available).
3. Overflow out of queue causes the caller to be removed from the queue. This means that if the overflow des-
tination (out of queue) is another UCD group, the caller is placed at the end of that queue (if all agents are
busy) and is no longer in queue for the first group.
4. One DAT (Digital Announcement Trunk) circuit is required for each Delay Announcement. MP card in-
cludes 2DAT circuit and 2DAT/4DAT card provides 2/4 DAT circuits.
5. Delay Announcements cannot be shared between groups.   Each group must have their own set of Delay
Announcements. 
6. Multiple DAT circuits may be assigned for 1st or 2nd Delay Announcement function to the same UCD
group, when warranted by high traffic rates into the group.
7. When a UCD station becomes available, the caller is immediately connected to the station, even if the re-
corded announcement is in progress.
8. Incoming call billing to the outside party starts when the first recorded announcement begins.
Hunt Past No Answer - UCD
General Description
This feature allows calls targeted at a UCD group to hunt past an agents station, after a no answer condition, if
the agent forgets to log off of the group and the agent is unable (or not available) to answer the call. 
						

							UNIFORM CALL DISTRIBUTION (UCD)
Immediate Overflow - UCD
NEAX2000 IVS2
   Business/Hotel/Data Features and SpecificationsPage 320 NDA-24271, Issue 1.0
Station Application
Multiline Terminals and Single Line Telephones.
Operating Procedure
Refer to the Call-Forwarding-No Answer Features and Specifications for details on setting the No Answer for-
warding condition.
Service Conditions
1. This feature uses Call Forwarding-No Answer (to another UCD member) to enable a call to an agent that
fails to answer, to hunt past that agent, to the next agent.
2. Calls directed to the agents primary extension number will also forward (or a no-answer condition) to the
next agent.
3. It is recommended, when this feature is used, that the Call Forwarding-No Answer and the Call Forwarding-
Busy Line features be separately assigned (use different access codes and keys).
Immediate Overflow - UCD
General Description 
This feature allows a call directed to a UCD group to immediately overflow to another UCD group, upon en-
countering an “all agents busy” condition.
Station Application
All UCD Pilot Stations.
Operating Procedure
Refer to the Call Forwarding-Busy Line Features and Specifications for details on setting the forwarding when
busy condition.
Service Conditions
1. This feature uses the Call Forwarding-Busy Line feature (set on the UCD pilot extension) to immediately
forward the call to another UCD group, upon encountering an all busy condition in the first group.
2. This feature works if the overflow destination is a UCD pilot number.
3. When a call has terminated to UCD group A, and all station in group A are busy, and group B is assigned
as the overflow destination (using Call Forwarding-Busy Line), the call is transferred to group B. When all
the stations are busy in group B, the call queues onto UCD group A.
4. One overflow group can be provided for each UCD group.
5. Overflow is performed only once. 
						

							UNIFORM CALL DISTRIBUTION (UCD)
Priority Queuing - UCD
NEAX2000 IVS2
Business/Hotel/Data Features and Specifications  
NDA-24271, Issue 1.0  Page 321
Priority Queuing - UCD
General Description
This feature allows the system to prioritize incoming calls by trunk route and on a per station basis, when the
call enters a UCD queue. When a call is a considered as priority it is placed at the beginning of the queue.
Station Application
Not Applicable.
Operating Procedure
No manual operation is required.
Service Conditions
1. Priority queuing is available on incoming trunk calls. Queue priority is determined on a trunk route, or for
DID Calls, on a station number, basis.
2. If two (or more) priority type calls occur at the same time, the system will place them in queue in a first-in-
first-out order.
Queue Size Control - UCD
General Description 
On incoming DID/Tie Line calls, the system can be assigned a threshold which limits the number of calls in
queue. When the queue size threshold is exceeded, incoming callers are connected to busy tone.
Station Application
Not Applicable.
Operating Procedure
No manual operation is required. 
						

							UNIFORM CALL DISTRIBUTION (UCD)
Silent Monitor - UCD
NEAX2000 IVS2
   Business/Hotel/Data Features and SpecificationsPage 322 NDA-24271, Issue 1.0
Service Conditions
1. The maximum number of queuing in each UCD group (hereinafter called Queue Size) can be specified by
the system data. When the number of queuing calls reaches the preassigned queue size, new calls receive
Busy Tone. Depending on the queue size, the Overflowed UCD call indication on a Multiline Terminal or
on the external indicator is provided as shown below:
Queue Size assigned by system data = S Number of queuing calls = N
Silent Monitor - UCD
General Description
This feature provides the UCD group supervisor with the ability to monitor a call to a UCD agent. The silent
monitor function gives no indication (as an option) to either the agent or the calling party.
Station Application
All UCD group agents can be monitored. All UCD group supervisors can monitor.
Operating Procedure
To monitor a conversation/To cancel monitoring (Supervisor only)
1. Lift the handset, or press the Speaker key, and receive extension dial tone.
2. Dial the monitor feature access code, or press the MONITOR key.
3. Dial the extension number to be monitored.
4. Monitor the conversation via the handset or the speaker.
5. Restore the handset, or press the Speaker key to cancel monitoring.
CAUTION:
The use of monitoring, recording, or listening devices to eavesdrop, monitor, retrieve, or record telephone
conversations or other sound activities, whether or not contemporaneous with its transmission, may be il-
legal in certain circumstances under federal or state laws. Legal advice should be sought prior to imple-
menting any practice that monitors or records any telephone conversation. Some federal and state laws
require some form of notification to all parties to the telephone conversation, such as using a beep tone or
other notification methods or require the consent of all parties to the telephone conversation, prior to mon-
itoring or recording a telephone conversation. Some of these laws incorporate strict penalties.
Service Conditions
1. Service feature class is used to control which stations are agents and which are supervisors.
2. The default setting in system programming is that one tone is sent to both parties when the monitoring fea-
ture is used. As an option, this tone may be disabled, on a per system basis.
3. The Silent Monitor feature uses a 3-party conference circuit. Therefore, a maximum of 16 monitors can oc-
cur simultaneously, in conjunction with any normal Conference (Three/Four party) in progress.
CONDITIONSLAMP INDICATION
Multiline Terminal External Indicator
S = 1 Steady on red Lamp on
1
 ≤ N < S
(S 
≠ 1)Steady on red Lamp off
S
 ≤ N
(S 
≠ 1)Flashing red Lamp on 
						

							UNIFORM NUMBERING PLAN (UNP) - VOICE AND DATA
NEAX2000 IVS2
Business/Hotel/Data Features and Specifications  
NDA-24271, Issue 1.0  Page 323
UNIFORM NUMBERING PLAN (UNP) - VOICE AND DATA
General Description
In the numbering plan for a network to be configured through the use of Tie Lines, a Uniform Numbering Plan
(UNP) is employed. When UNP is employed, a station user from any PBX within the network can call a desired
party by using a uniform dialing method based on the UNP.
Station Application
All stations.
Operating Procedure
The following describes two applications of the UNP:
Station Number
As shown in Figure 1, all the stations of each PBX connected using Tie Lines are assigned a Station Number of
3 or 4 digits, and the location of the PBX can be identified by the first two digits of the Station Number.
When this numbering plan is employed, a station user from any PBX within the network can call a desired party
using a uniform dialing method.
Office Code and Station Number
When this numbering plan is employed, each PBX in the network is assigned a 1, 2, or 3-digit Office Code and
each station in the PBX is assigned a 2, 3, or 4-digit Station Number, as shown in Figure 1. Normally, when
calling another station, the calling station dials as follows:
P+/- xxx- xxxx
Access
CodeOffice
CodeStation
Number
+ : 2nd DT
-: No Tone
x: 0 - 9
p: 0 - 9 
						

							UNIFORM NUMBERING PLAN (UNP) - VOICE AND DATA
NEAX2000 IVS2
   Business/Hotel/Data Features and SpecificationsPage 324 NDA-24271, Issue 1.0
Figure 1  Numbering Plan - Station Numbers
  1, 2 or 3 digits indicate the Office Location
NEAX2000 IVS2
(Main office)NEAX2000 IVS2
(Satellite office)
NEAX2000 IVS2
(Tributary office)
Public
Network
Public
Network
4XXX
51XX
6XXX
54XX
52XX
53XX 
						

							UNIFORM NUMBERING PLAN (UNP) - VOICE AND DATA
NEAX2000 IVS2
Business/Hotel/Data Features and Specifications  
NDA-24271, Issue 1.0  Page 325
Figure 2  Numbering Plan - Office Code and Station Numbers
Service Conditions
1. One to eight digits can be assigned as Station Number.
2. In case of Numbering Plan - Station Numbers, the location of the PBX is identified by either the first digit,
first 2 digits, or first 3 digits of the Station Number.
* Office code
NEAX2000 IVS2
(Main office)NEAX2000 IVS2
(Satellite office)
NEAX2000 IVS2
(Tributary office)
Public
Network
Public
Network
XXXX
XXXX
XXXX
XXXX
XXXX
XXXX
222*
233*
244* 
						

							UNIFORM NUMBERING PLAN (UNP) - VOICE AND DATA
NEAX2000 IVS2
   Business/Hotel/Data Features and SpecificationsPage 326 NDA-24271, Issue 1.0
3. In case of Numbering Plan - Office Code and Station Numbers, the total number of digits of the Access Code
plus the Office Code can be a maximum of 4, which must be assigned within the network. However, assign-
ment of station numbers of different lengths is allowed, as shown below:
Example: 8-222-4XXX
8-222-3XX
8-244-4XXX
8-244-2XX
8-233-3XXX
8-233-4XX
4. In case of Numbering Plan - Office Code and Station Numbers, within the same PBX, a station-to-station
call can be performed only by dialing the Station Number.8
 - XXX - XXXX
Station number (1 to n digits)
Office code
Access codeUp to 4 digits totaln:max. 8 
						

							VARIABLE TIMING PARAMETERS
NEAX2000 IVS2
Business/Hotel/Data Features and Specifications  
NDA-24271, Issue 1.0  Page 327
VARIABLE TIMING PARAMETERS
General Description
This feature gives the system the versatility to change timing duration using the Maintenance Administration
Terminal (MAT) or the Customer Administration Terminal (CAT). All timing parameters are set initially in the
Resident System Program. These timing parameters can be changed according to the customers requirements.
Station Application
Not applicable.
Operating Procedure
Refer to the Feature Programming Manual for programming instructions.
Service Conditions
The Feature Programming Manual contains instructions on how to change the following timing durations:
ParameterDuration (in sec. unless otherwise marked)
Standard 
Timing Variable Timing
Automatic Recall of Attendant transferred Camp-On 
and unanswered calls31.2 - 33.60.0 - 124.8 (2.4-sec. increments in 2.4 - 33.6 sec.
9.6-sec. increments in 28.8 - 124.8 sec.)
Elapsed time before Call Forwarding - No Answer 
for incoming trunk calls or Attendant Overflow acti-
vation32 - 36  0 - 120 (4-sec. increments)
Station Message Detail Recording (SMDR) valid 
call timer20 - 24  8 - 40  
Disconnect recognition time for trunks 0.96 - 1.44 0 - 6.72  (0.48-sec. increments)
Recall timing for Exclusive Hold 236 - 240 0 - 396  (4-sec. increments)
Recall timing for Nonexclusive Hold and Call Park 60 - 64 0 - 396  (4-sec. increments)
Recall timing after station release for Call Transfer 24 - 28 0 - 120  (4-sec. increments)
Periodic Time Indication Tone interval 180 - 184 32 - 724 (60-sec. increments)
Automatic cancel time for unanswered external pag-
ing calls300 60 - 900 (60-sec. increments) 
Reorder tone timeout to enter Line Lockout state and 
Off-Hook Alarm28 - 32 4 - 32 (4-sec. increments)
Ringing duration of Automatic Wake Up call (Timed 
Reminder)28 - 32 0 - 32 (4-sec. increments)
Single digit dialing timer (Timing Start) 4 - 5 2 - 8 (1-sec. increments)
Maximum Automatic/Uniform Call Distribution 
(ACD/UCD) call waiting time before answer or 
abandonment for Peg Count44 - 52 12 - 136 (4-sec. increments)
Automatic recall of Camp-On 24 - 32 8 - 128  (8-sec. increments)