NEC Neax 2000 Ivs2 Business/Hotel/Data Features And Specifications

							ATTENDANT CAMP-ON
NEAX2000 IVS2
   Business/Hotel/Data Features and SpecificationsPage 18 NDA-24271, Issue 1.0
ATTENDANT CAMP-ON
General Description
This feature permits the Attendant to hold an incoming call in a special mode when the desired station for the
transfer is busy. The Attendant sends a Camp-On tone to the busy station. When that station becomes idle, it is
automatically alerted and connected to the waiting party.
Station Application
Attendant Consoles.
Operating Procedure
To activate a Camp-On from the Attendant Console
1. Dial the desired station and receive busy tone.
2. Press the RELEASE key.
3. Camp-On tone is sent to the station and Camp-On is set.
To cancel a Camp-On from the Attendant Console
1. Press the LOOP key corresponding to held call.
2. Press the DEST key and receive busy tone.
3. Press the CANCL key and automatically return to the held party.
To re-enter the call that has been Camped-On from the Attendant Console before being recalled
1. Press the LOOP key corresponding to held call.
2. The busy station number and name are displayed for six seconds in the left side of the console’s display (if
provided by System Data).
3. Converse with the held party.
OR
1. Dial the Call Pickup-Direct feature access code and receive feature dial tone.
2. Dial the extension number of desired busy station.
3. Converse with the held party.
To answer an Attendant Camp-On
From a Single Line telephone
1. Receive a Camp-On tone.
2. Hang up and receive incoming ring (existing call is abandoned).
3. Lift the handset and converse.
OR
1. Receive a Camp-On tone.
2. Press the FLASH key (or momentarily press the hookswitch). The call in progress is placed on Consultation
Hold. 
						

							ATTENDANT CAMP-ON
NEAX2000 IVS2
Business/Hotel/Data Features and Specifications  
NDA-24271, Issue 1.0  Page 19
3. Dial the Call Hold feature access code. The original call is placed on Call Hold and the station user is auto-
matically connected to the Camp-On call.
From a Multiline Terminal
1. Receive a Camp-On tone.
2. Hang up and receive incoming ring.
3. Lift the handset and converse.
OR
1. Receive a Camp-On tone.
2. Press the Answer key. The call in progress is placed on Call Hold and the Camp-On call is connected.
Service Conditions
1. Attendant Camp-On can be set when the busy station is connected to another station or trunk in a two-party
connection.
2. Attendant Camp-On is denied if the busy station is dialing, in Line Lockout, receiving a system generated
tone, a Data Station protected against any override by DND key, currently has a Camped On call, or any of
the following features are activated on the busy station:
Attendant OverrideConsultation Hold
Call TransferData Line Security
Camp-OnExecutive Override
ConferenceHold
PrivacyPaging
Voice Call
When Camp-On is denied, the Attendant will receive reorder tone.
3. The maximum number of simultaneous Camp-Ons per Attendant without loop release is the same as the
number of loop keys assigned (SN610 ATTCON/SN716 DESKCON). When Attendant loop release is pro-
vided, the maximum number is 12.
4. The station receiving the Camp-On can answer using the Call Hold feature or Answer Key feature. Repeated
use of these features allows the station to alternate between the calls (Brokers Call).
5. Calls that remain Camped-On for longer than a predetermined time will initiate an Automatic Recall to the
Attendant that set the Camp-On. 
						

							ATTENDANT CONSOLESN610 ATTCON
NEAX2000 IVS2
   Business/Hotel/Data Features and SpecificationsPage 20 NDA-24271, Issue 1.0
ATTENDANT CONSOLE
SN610 ATTCON
General Description
The Attendant Console (SN610 ATTCON) operates on a switched-loop basis with a maximum of 6 Attendant
loops terminating at each console on the associated interface card. The Attendant uses these loops for answering,
originating, holding, extending, and re-entering calls. When Attendant loop release is used, the number of loops
is effectively increased to a maximum of 12 for each console. The following pages describe the features asso-
ciated with the Attendant Console.
An alternate Attendant Position is described under Multiline Terminal Attendant Position.
Station Application
Attendant Console (SN610 ATTCON).
Operating Procedure
Detailed operating procedures are provided in Attendant Console User’s Guide.
Service Conditions
1. Each Firmware Processor (FP) can support up to 8 Attendant Consoles (SN610 ATTCON/SN716
DESKCON). A maximum of 8 Attendant Consoles (SN610 ATTCON/SN716 DESKCON) can be support-
ed per system.
2. Each Attendant Console requires a 2-pair cable. This cable cannot be longer than 4000 feet (1200 meters).
SN716 DESKCON
General Description
The Attendant Console (SN716 DESKCON) operates on a switched-loop basis with a maximum of 6 Attendant
loops terminating at each console on the associated Interface card. The Attendant uses these loops for answering,
originating, holding, extending, and re-entering calls. When Attendant loop release is used, the number of loops
is effectively increased to a maximum of 12 for each console.
For the applicable features and specifications associated with the SN716 DESKCON, refer to the following pag-
es which describe the SN610 ATTCON features and specifications.
Station Application
Attendant Console (SN716 DESKCON).
Operating Procedure
The same operating procedures as the SN610 ATTCON are applied for each feature. 
						

							ATTENDANT CONSOLEAttendant Called/Calling Name Display
NEAX2000 IVS2
Business/Hotel/Data Features and Specifications  
NDA-24271, Issue 1.0  Page 21
Service Conditions
1. Each Firmware Processor (FP) can support up to 8 Attendant Consoles (SN610 ATTCON/SN716
DESKCON). A maximum of 8 Attendant Consoles (SN610 ATTCON/SN716 DESKCON) can be support-
ed per system.
2. Each SN716 DESKCON uses a 3-pair cable. This cable cannot be longer than 4000 feet (1200 meters).
3. The SN716 DESKCON is equipped with an Alarm LED. This LED will flash for Minor Alarms and light
steadily for Major Alarms. Refer to Maintenance Administration Terminal, Fault Messages for more infor-
mation. Refer to the following chart for cable distances.
4. Refer to the following chart for cable distances:
Note:
The SN716 DESKCON uses the PW00 card mounted in the PBX, or the Dterm Series E AC/DC Adapter,
not both.
5. The SN716 DESKCON does not support the Lockout feature. Position Busy replaces the Lockout feature.
6. The system does not support Busy Lamp Field on the keypad.
7. The system does not support REC, EMG, TKSL, SVC, MODE key on the console.
8. The following key assignments are fixed and cannot be changed by system programming:
PAGE, BV, CALL PARK, SC, START, MUTE.
Attendant Called/Calling Name Display
General Description
This feature provides a display of the calling/called partys name on the Attendant Console LCD for Attendant
Called/Calling Name Display. On attendant-to-station calls, the LCD display the name assigned to the primary
extension of the station. On attendant-to-trunk calls, the LCD displays the name assigned to the trunk route of
the trunk.
Station Application
Attendant Console.
Operating Procedure
Displays are automatically provided by the system, once programmed.
Service Conditions
1. A maximum of 512 stations can be provided with a users name display. The maximum number of characters
per name is 16 (including spaces). The Maintenance Administration Terminal (MAT) or Customer Admin-
istration Terminal (CAT) can be used to register or change a name. Multiline Terminal users can record or
change the name assignment for their own individual Multiline Terminal.
2. User names can be assigned to stations that do not have an LCD display (including Single Line Stations).
With PW00 With AC/DC Adapter
4 port DLC and 2 DLCC 1000 feet (304 meters) 4000 feet (1219 meters)
8 port DLC 1000 feet (304 meters) 1000 feet (304 meters) 
						

							ATTENDANT CONSOLEAttendant Called/Calling Number
NEAX2000 IVS2
   Business/Hotel/Data Features and SpecificationsPage 22 NDA-24271, Issue 1.0
3. The trunk name display is provided on a trunk route basis. The maximum amount of characters in the trunk
name display is four. The maximum number of trunk names assignable is 63. Only the MAT or CAT can
be used to record or change a trunk name.
4. There are two ways to change a name that is currently programmed: Overwriting with a new name or erasing
it by inserting a blank space as the first character.
5. The Attendant Console cannot be assigned a name. This feature applies only to Multiline Terminals, Single
Line Telephones and trunk routes.
6. Station and trunk name assignment data is retained in case of a system reset or power failure.
7. Refer to the Alphanumeric Display Features and Specifications for the details of programming a name from
a Multiline Terminal.
Attendant Called/Calling Number
General Description
This feature provides a display of the station number and station name on the Attendant Console during an At-
tendant-to-Station connection. During an Attendant-to-Trunk connection, the same display shows the trunk
route designation and a trunk identification code (4 digits).
Operating Procedure
Display is automatically provided during Attendant-to-Station connections and Attendant-to-trunk connections.
Service Conditions
1. The station number is displayed on the top line of the consoles digital display during an Attendant-to-station
connection.
2. When Call Forwarding has rerouted an Attendant-to-Station call, the number of the station where the call
has been rerouted is displayed, rather than the station number the Attendant dialed.
3. When Station Hunting has rerouted an Attendant-to-Station call, the number of the station where the call
has been rerouted is displayed, rather than the station (or pilot) number the Attendant dialed.
4. The trunk route designation and the trunk identification code are shown on the top line of the consoles dig-
ital display during an Attendant-to-Trunk connection.
5. All trunk routes will appear in the digital display with a designation (DDD, WATS, FX, TIE, CCSA, etc.).
The trunk identification code (4 digits) is programmable.
6. Tenant information is not supplied in the digital display.
7. By pressing the LOOP key of a call which has been camped on by the Attendant and then using the DEST
key, an Attendant can determine the trunk, the station number, and the station name (if assigned) to which
the call is Camped-On.
8. When a trunk call has been rerouted by Call Forwarding – All Calls, Call Forwarding – Busy, Call Forward-
ing – No Answer or intercept to the Attendant Console, and the Attendant answers the call, the trunk number
and the called station number (intermediate station number) will be displayed and the SRC key LED will
light.
9. While the called station number is displayed, the Attendant can transfer the call to a station, hold the call,
or park the call. Once any of these steps are taken, the original called station number display cannot be re-
displayed. 
						

							ATTENDANT CONSOLEAttendant Call Selection
NEAX2000 IVS2
Business/Hotel/Data Features and Specifications  
NDA-24271, Issue 1.0  Page 23
Attendant Call Selection
General Description
This feature allows assignment of keys on the Attendant Console to particular types of trunk routes (such as
WATS or FX) and particular types of service calls (such as Attendant recalls, intercept calls, etc.). LEDs indicate
the type of incoming call and pressing the associated key allows the Attendant to answer the calls in any order.
Operating Procedure
1. The Attendant presses a key that has a flashing lamp according to the desired priority (this allows override
of priorities assigned to the use of the Answer key).
2. The Attendant identifies the incoming call by trunk route or service type.
3. Normal call handling procedures are used.
Service Conditions
1. The six keys located on the left side of the console can be assigned for Attendant Call Selection. (For SN716
DESKCON, 7 keys out of upper 20 keys can be assigned) In addition, the upper 12 keys can also be assigned
for Attendant Call Selection instead of loops and function keys. (SN610 ATTCON only) A flashing LED
on these keys means a call waiting to be answered and a steadily lit LED indicates an existing connection.
2. Trunk routes and services can be assigned for Attendant Call Selection as follows:
CO Incoming CallsOperator CallsPriority Calls
FX Incoming CallsAttendant RecallsEmergency Calls
WATS Incoming CallsIntercept CallsSerial Calls
Tie Line Incoming CallsCall Forward – No Answer CallsOff-Hook Alarm
Call Forward – Busy CallsSpecial Operator CallsInterposition Calling/Transfer
3. Multiple Attendant Call Selection keys can be flashing at the same time. The Attendant can select any in-
coming call by pressing the associated key, or can answer on a first in, first out (FIFO) basis using the An-
swer key.
Attendant Console Lockout – Password
General Description
This feature allows the Attendant Console to be set into a lockout mode. This disables the console from origi-
nating or receiving calls and setting or resetting service features. To return the Console to its manual operating
condition a password is required.
Station Application
Attendant Console (SN610 ATTCON). 
						

							ATTENDANT CONSOLEAttendant Console Lockout – Password
NEAX2000 IVS2
   Business/Hotel/Data Features and SpecificationsPage 24 NDA-24271, Issue 1.0
Operating Procedure
To set Attendant Console Lockout
1. Press an idle LOOP key. The associated green LED lights.
2. Dial the feature access code or press the MODE key. The associated red LED lights. The LCD displays
ACTIVE during normal mode and the green LED of the ACTIVE key lights.
3. Press the LKOUT key. The associated red LED lights. The LCD display changes from ACTIVE
 to LKOUT
.
4. Press the Answer key and receive service set tone. The LCD displays SET LKOUT
. The mode of the console
is changed from the normal to the lockout condition.
5. Press the RELEASE key.
To cancel Attendant Console Lockout
1. Press the MODE key. The associated red LED lights.
2. Dial a predetermined password number.
3. Press the ACTIVE key. The associated green LED lights. The LCD display changes from LKOUT to
ACTIVE.
4. Press the Answer key and receive service set tone. The LCD displays SET ACTIVE. The mode of the con-
sole is now changed from the lockout to the normal condition.
5. Press the RELEASE key.
Service Conditions
1. The length of the password can be up to 8 digits.
2. The password is assigned by the MAT or CAT.
3. When the console is set to the lockout condition, one of the following two types of indications can be se-
lected (on a system basis) by system data.
a. Audible ringing applied at any time.
b. No audible indications except recall are produced.
4. When the console is set to lockout condition, only the following operation can be executed:
a. Cancellation of lockout condition
b. These types of remaining calls on the loop keys can be handled:
Unanswered calls
Camped-on calls
Automatic Recalls
Held Call on LOOP key
5. If there is a call park which has been set by the attendant, the console cannot be set to lockout condition. In
this case, the operator hears ROT and the LCD shows CALL PARK.
6. When the console is put into the lockout condition, if there are any uncompleted calls in loops (with the At-
tendant Loop Release feature), those uncompleted calls can appear on loops as automatic recalls. 
						

							ATTENDANT CONSOLEAttendant Do Not Disturb Setup And Cancel
NEAX2000 IVS2
Business/Hotel/Data Features and Specifications  
NDA-24271, Issue 1.0  Page 25
Attendant Do Not Disturb Setup And Cancel
General Description
The Attendant has the ability to enter and remove individual stations from Do Not Disturb (DND). Additionally,
the Attendant can set one preassigned group of stations into, or out of, Do Not Disturb.
Operating Procedure
To set an individual station in DND
1. Dial the station number without pressing the LOOP key.
2. Press the DD key and the associated LED flashes.
3. Press the Answer key (or START key). The DD LED lights steady and service set tone is received.
4. Press the RELEASE key.
To cancel an individual station in DND
1. Dial the station number without pressing the LOOP key.
2. Press the DD key and the associated LED flashes.
3. Press the RESET key and the DD LED goes out.
To set the group of stations in DND
1. Press the DD key and the associated LED flashes.
2. Press the Answer key (or START key) and the DD LED lights steady.
3. The designated group is now in DND.
To cancel DND set to the group of stations
1. Press the DD key and the associated LED flashes.
2. Press the RESET key and the DD LED goes out.
3. The designated group is no longer in DND.
To call a station that set DND
1. Press an idle LOOP key.
2. Dial the desired station number. The DD LED flashes and reorder tone is received.
3. Press the DDOVR key.
4. The desired station will ring.
Service Conditions
1. Refer to the Do Not Disturb feature for more details.
2. Stations are assigned to the DND group in station Class of Service either from the CAT or MAT.
3. The Attendant Console is able to verify and change the status of stations with respect to Do Not Disturb.
4. DND Override allows the Attendant to call stations in DND without changing their status. 
						

							ATTENDANT CONSOLEAttendant Interposition Calling/Transfer
NEAX2000 IVS2
   Business/Hotel/Data Features and SpecificationsPage 26 NDA-24271, Issue 1.0
Attendant Interposition Calling/Transfer
General Description
This feature allows any Attendant to directly converse with another Attendant and also allows Attendants to
transfer calls from their console to another Attendants console in systems where Multiple Console Operation
has been provided.
Operating Procedure
To call from console A to console B
1. Attendant A presses an idle loop key.
2. Attendant A dials the Interposition Calling/Transfer access code and Attendant Bs identification number.
3. The call is indicated at console B (on the Answer key or TF key).
4. Attendant B presses the Answer key or TF key.
5. Attendant A converses with Attendant B.
6. Attendant A and B press the RLS key.
To transfer from console A to console B with a call in progress
1. Attendant A dials the Interposition Calling/Transfer access code and Attendant Bs identification number.
2. The call is indicated at Console B (on the Answer key or TF key).
3. Attendant B presses the Answer key.
4. Attendant A presses the RLS key to transfer, or may consult before release.
Service Conditions
1. Each console is assigned an identification number to allow Interposition Calling or Transfers.
2. An Attendant can receive one Interposition Call or Transfer at a time.
3. After receiving an Interposition Transfer, the Attendant has full capabilities for redirecting the call.
4. When Night Service (at the called console) is in effect, Interposition Calling and Transfers result in reorder
tone.
Attendant Lamp Check
General Description
This function is used to check the status of keys, lamps, and LCDs mounted on the Attendant Console to verify
that various operations of the Attendant Console are functioning normally. The check is done by a preset pro-
cedure.
Station Application
Not Applicable 
						

							ATTENDANT CONSOLEAttendant Listed Directory Number
NEAX2000 IVS2
Business/Hotel/Data Features and Specifications  
NDA-24271, Issue 1.0  Page 27
Operating Procedure
To set the SN610 ATTCON into the Lamp Check Mode
1. Press the NIGHT key to set the Attendant Console in Night Mode.
2. Disconnect the line cord modular plug from jack in the bottom of the Attendant Console.
3. Reconnect the modular plug while pressing “0” on the dial of the Attendant Console.
4. The following message is displayed on the LCD of the Attendant Console, and the console is placed into
the Lamp Check Mode.
To check the status of all the keys, the buzzer sound, and the LEDs, press each key in turn to check the key
itself, as well as to check the corresponding LED, buzzer sound, and LCD on the console. For details on the
procedures, refer to the Maintenance Manual.
To return the SN610 ATTCON to the normal state
1. Press both the * and # keys together.
2. The Check Mode displayed on the LCD will be changed to the Menu Screen.
3. Press the NIGHT key to release the Night Mode of the console and return to the Day Mode.
To set the SN716 DESKCON into Lamp Check Mode
1. Press L5, L6 and SRC key together; all red lamps will be lit.
2. Press # key; the red lamps will go off and all green lamps will be lit.
3. Press # key; the green lamps will go off and LCD display will become all black.
4. Press # key; the LCD display will be cleared and Tone Ringer will ring.
5. Press # key; Tone Ringer will stop. When a button is pressed in this state, the associated lamp will be lit and
the name of the button will be displayed on the LCD.
To return the SN716 DESKCON to normal state
1. Press * key.
Service Conditions
If the Attendant Console is placed into Lamp Check Mode without entering the Night Mode, all received calls
will have RBT sent to them.
Attendant Listed Directory Number
General Description
This feature provides a display of the Listed Directory Number on the Attendant Console when the operator has
answered a Listed Directory Number call.
**DIAL 0**
ATT SELF TEST MODE