NEC Neax 2000 Ivs2 Business/Hotel/Data Features And Specifications

							BOSS/SECRETARY CALLING
NEAX2000 IVS2
   Business/Hotel/Data Features and SpecificationsPage 68 NDA-24271, Issue 1.0
5. When finished conversing with either party, the boss goes on hook. The other party will automatically recall
to the boss station.
6. The boss goes off hook and is connected to the other party.
Service Conditions
1. During Boss/Secretary transfer operation, if the secretary hangs up before the boss answers to complete an
unsupervised ring transfer and the boss still does not answer, the call will recall to the secretarys primary
extension after a predetermined time-out (default value is 24-28 seconds).
2. After the boss and secretary converse during a Boss/Secretary transfer operation, the secretary is automati-
cally reconnected to the original caller if the boss hangs up.
3. After the boss and secretary converse during a Boss/Secretary transfer operation, the secretary can use the
Transfer or Answer key to alternate conversation between the original caller and the boss (Brokers Call)
after the boss has answered using the handset.
4. After the boss and secretary converse during a Boss/Secretary transfer operation using the handsets, the sec-
retary can press the Recall key to disconnect the boss and receive feature dial tone, allowing a transfer to
another station (the boss receives reorder tone). The secretary can also press either the Transfer or Answer
key to return to the original caller.
5. While a secretary is originating a voice call during the Boss/Secretary transfer or Boss/Secretary Override
operation, the secretary can press the Transfer key to return to the calling party and the voice call is aban-
doned.
6. During a Boss/Secretary transfer operation, once the boss has answered and is conversing with the secretary,
Privacy Release is not available and use of the Hold button will be disregarded at this time.
7. Setting or canceling of Message Waiting can be executed by the secretary, regardless of the boss extension
status (busy or idle).
8. After the boss and secretary converse during a Boss/Secretary transfer or Boss/Secretary Override operation
using the handsets, the secretary can use the Answer key to alternate conversations between the original call-
ing party and the boss (Brokers Call). The secretary can also press the Transfer key, sending the secretary
back to the original calling party and the boss back to the party on Consultation Hold.
9. During a Boss/Secretary Override operation, the boss can use the Answer key to answer the Override Call.
The boss can then use the Answer key to alternate between the secretary and the party on Consultation Hold.
10. During a Boss/Secretary Override operation, once the boss has answered and the secretary has gone on-
hook, the boss can use the Answer key to alternate between the two parties. The boss can also use the Trans-
fer key to receive Special Dial Tone. 
						

							BROKERS CALL
NEAX2000 IVS2
Business/Hotel/Data Features and Specifications  
NDA-24271, Issue 1.0  Page 69
BROKERS CALL
General Description
This feature allows a Multiline Terminal or Single Line Telephone user to alternate between two parties, talking
to one party while the other party remains on Hold on the same line. The Multiline Terminal user utilizes the
Transfer or Answer key to alternate between the two parties. The Single Line Telephone user uses the Hold fea-
ture to alternate between the two parties.
Station Application
All stations.
Operating Procedure
To activate Brokers Call from a Multiline Terminal with a call in progress
1. Press the Transfer key and receive feature dial tone. The first party is placed on hold.
2. Dial the new number and wait for the second party to answer.
3. Press the Transfer or Answer key and return to the first party. The second party is placed on hold.
4. Repeat as often as needed.
To activate a Brokers Call from a Single Line Telephone with a call in progress
1. Press the FLASH key (or momentarily press hookswitch) and receive feature dial tone. The first party is
placed on Consultation Hold.
2. Dial the Call Hold feature access code and receive extension dial tone.
3. Dial the new number and the second party answers.
4. Press the FLASH key (or momentarily press the hookswitch). The second party is placed on Consultation
Hold.
5. Dial the Call Hold feature access code and the second party is placed on Call Hold. The first party is recon-
nected.
6. Repeat the last two steps, as necessary.
Service Conditions
1. A three-way call may be established any time during a Brokers Call by pressing the CONF key on a Mul-
tiline Terminal.
2. Once a Single Line Telephone has set up a Brokers Call, a Conference cannot be established.
3. The party on hold during a Brokers Call will receive Music on Hold, if provided.
4. If the Recall key is pressed with a Brokers Call in progress, the currently connected party is dropped. The
party on Consultation Hold remains on Consultation Hold and new feature dial tone is provided. Restoring
the handset allows the Consultation Hold call to recall.
5.  A Brokers call can also be initiated after receiving a Camp-On call. See Camp-on.
6. When a Multiline Terminal has a Brokers Call in progress, the Answer key alternates between the calls and
will not answer additional incoming calls. 
						

							CALL BACK
NEAX2000 IVS2
   Business/Hotel/Data Features and SpecificationsPage 70 NDA-24271, Issue 1.0
CALL BACK
General Description
This feature allows a calling party to set an automatic Call Back when a busy or no answer condition is encoun-
tered. When the busy station becomes idle, the station that set the Call Back will be called. In case of Call Back
no answer, the Call Back to the setting station is initiated immediately after the called station goes on hook after
making a call or accessing a feature.
Station Application
All stations.
Operating Procedure
To set Call Back from a Dial Pulse Single Line Telephone
1. Dial the desired station number and receive busy tone or ringback tone.
2. Dial “2” and receive service set tone (if single digit feature access codes are enabled),
OR
Press the FLASH key (or momentarily press the hookswitch) and receive feature dial tone. Dial the Call
Back feature access code if busy tone, dial 2 if ringback tone (if single feature access codes are enabled),
and receive service set tone.
3. Restore the handset.
4. When the busy station becomes idle, or the station that did not answer first initiates or answers a call or ac-
cesses a feature and then becomes idle, the station that set the Call Back will ring.
5. Upon the originator answering, the originally called station will ring.
To set Call Back from a DTMF Telephone
1. Dial the desired station number and receive busy tone or ringback tone.
2. Dial “2” and receive service set tone (if single digit access feature access codes are enabled) for busy tone
only.
OR
Press the FLASH key (or momentarily press the hookswitch) and receive feature dial tone. Dial the Call
Back feature access code if busy tone, dial 2 if ringback tone and receive service set tone.
3. Restore the handset.
4. When the busy station becomes idle, or the station that did not answer first initiates or answers a call or ac-
cesses a feature and then becomes idle, the station that set the Call Back will ring.
5. Upon answering, the originally called station will ring.
Note:
Multiple Call Backs can be set by repeating the procedure above.
To set Call Back from a Multiline Terminal
1. Dial desired station number and receive busy tone or ringback tone.
2. Press the CALL BACK key or dial “2” and receive service set tone.
3. Restore handset. 
						

							CALL BACK
NEAX2000 IVS2
Business/Hotel/Data Features and Specifications  
NDA-24271, Issue 1.0  Page 71
4. When the busy station becomes idle or the station that did not answer first initiates or answers a call or ac-
cesses a feature and then becomes idle, the station that set the Call Back will ring.
Note:
Multiple Call Backs can be set by repeating the procedure above.
To cancel Call Back from a Single Line Telephone
1. Lift the handset and receive dial tone.
2. Dial the Call Back cancellation code and receive service set tone.
To cancel Call Back from a Multiline Terminal
1. Lift the handset or press the Speaker key and receive dial tone.
2. Press the CALL BACK key and receive service set tone.
Service Conditions
1. If a Call Back is not answered by the originator within 30 seconds, the Call Back is automatically cancelled.
2. A Call Back to a station in Line Lockout is denied.
3. Dial pulse Single Line Telephones can omit pressing the FLASH key (or momentarily pressing the hook-
switch) to set call back while receiving ringback tone.
4. If the station presses the FLASH key while receiving feature dial tone before setting the Call Back, the sta-
tion returns to receiving ringback tone.
5. When the called party is an Attendant Console, Call Back can not be set.
6. When the setting station is called back, Station Hunting and Call Pickup will not apply.
7. When the call is placed in UCD queue, Call Back can not be set.
8. A maximum of 128 stations can access this feature simultaneously.
9. This feature can be allowed or denied in Class of Service assignment. 
						

							CALL FORWARDING
NEAX2000 IVS2
   Business/Hotel/Data Features and SpecificationsPage 72 NDA-24271, Issue 1.0
CALL FORWARDING
General Description
Call Forwarding allows calls directed to a station to be routed to another station, an Attendant, an outside num-
ber or voice mail equipment. The types of Call Forwarding provided are:
Call Forwarding – All Calls*
Call Forwarding – Busy Line*
Call Forwarding – No Answer*
Call Forwarding – Destination
Multiple Call Forwarding – All Calls
Multiple Call Forwarding – Busy Line
Multiple Call Forwarding – No Answer
Split Call Forwarding – All Calls*
Split Call Forwarding – Busy Line*
Split Call Forwarding – No Answer*
Additional Call Forwarding features include:
Attendant Call Forwarding Setup and Cancel
Call Forwarding – Override
Group Diversion
These features can be set/canceled from each station. The features marked by “*” can be set/canceled from a
MAT/CAT.
When the features marked by “*” are set/canceled from a MAT/CAT, the lamp indication of the Multiline Ter-
minal changes as it would if the features were set/canceled from the Multiline Terminal.
A MAT/CAT can overwrite or cancel these features marked by “*” which are set by each station, and vice versa.
A maximum of 496 Call Forwarding to outside number can be set simultaneously per system.  
						

							CALL FORWARDINGAttendant Call Forwarding Set-Up and Cancel
NEAX2000 IVS2
Business/Hotel/Data Features and Specifications  
NDA-24271, Issue 1.0  Page 73
Attendant Call Forwarding Set-Up and Cancel
General Description
All of the various types of Call Forwarding can be set up or cancelled from the Attendant Console.
Station Application
All stations.
Operating Procedure
To set Call Forwarding – All Calls from the Attendant Console
1. Press an idle LOOP key.
2. Dial the Call Forwarding – All Calls feature access code and receive feature dial tone.
3. Dial the originating station number.
4. Dial the desired target station number and receive service set tone.
To cancel Call Forwarding – All Calls from the Attendant Console
1. Press an idle LOOP key.
2. Dial the Call Forwarding – All Calls feature cancellation code and receive feature dial tone.
3. Dial the originating station number and receive service set tone.
To set Call Forwarding – Busy Line from the Attendant Console
1. Press an idle LOOP key.
2. Dial the Call Forwarding – Busy Line feature access code and receive feature dial tone.
3. Dial the originating station number.
4. Dial the desired target station number and receive service set tone.
To cancel Call Forwarding – Busy Line from the Attendant Console
1. Press an idle LOOP key.
2. Dial the Call Forwarding – Busy Line cancellation code and receive feature dial tone.
3. Dial the originating station number and receive service set tone.
To set Call Forwarding – No Answer from the Attendant Console
1. Press an idle LOOP key.
2. Dial the Call Forwarding – No Answer feature access code and receive feature dial tone.
3. Dial the originating station number.
4. Dial the desired target station number and receive service set tone.
To cancel Call Forwarding – No Answer from the Attendant Console
1. Press an idle LOOP key.
2. Dial the Call Forwarding – No Answer cancellation code and receive feature dial tone.
3. Dial the originating station number and receive service set tone. 
						

							CALL FORWARDINGCall Forwarding – All Calls
NEAX2000 IVS2
   Business/Hotel/Data Features and SpecificationsPage 74 NDA-24271, Issue 1.0
Service Conditions
The Attendant can cancel any type of Call Forwarding set by an internal station.
Call Forwarding – All Calls
General Description
This feature allows all calls directed to a particular extension to be rerouted to an alternate destination, regardless
of the busy or idle status of the extension. Call Forwarding – All Calls can be set by an Attendant Console, the
individual station user, a Multiline Terminal with a secondary appearance of the stations extension, or from an-
other station (which can program itself to be the destination of the rerouting).
Station Application
All stations.
Operating Procedure
From a Multiline Terminal with LCD
To set Call Forwarding – All Calls
1. Lift the handset or press the Speaker key and receive dial tone.
2. Press the Call Forwarding – All Calls feature access key and receive feature dial tone.
3. Dial the desired target station number and receive service set tone. The associated LED lights and the LCD
displays:
SET    XXXXorSET     OPR
(Target Station) (Operator)
4. Replace the handset or press the Speaker key.
To set Call Forwarding – All Calls – Outside
1. Lift the handset or press the Speaker key and receive dial tone.
2. Press the Call Forwarding – All Calls feature access key and receive feature dial tone.
3. Dial the trunk access code and the desired telephone number.
4. Wait till service set tone is received, unless programming CM08-222=0.
5. Replace the handset or press the Speaker key.
To monitor Call Forwarding – All Calls
1. Lift the handset or press the Speaker key and receive dial tone or special dial tone (when lifting the handset).
2. Press the Call Forwarding – All Calls feature access key. The LCD displays:
CF CALL    XXXX
(Target Station)
3. Replace the handset or press the Speaker key. 
						

							CALL FORWARDINGCall Forwarding – All Calls
NEAX2000 IVS2
Business/Hotel/Data Features and Specifications  
NDA-24271, Issue 1.0  Page 75 To cancel Call Forwarding – All Calls
1. Lift the handset or press the Speaker key and receive dial tone.
2. Press the Call Forwarding All Calls feature access key and receive special dial tone. The LCD displays:
CF CALL    XXXX
(Target Station)
3. Press the * key and receive service set tone. The LED of the associated feature key will go out. The LCD
displays CANCEL.
4. Replace the handset or press the Speaker key.
From a Single Line Telephone
To set Call Forwarding – All Calls
1. Lift the handset and receive dial tone.
2. Dial the Call Forwarding – All Calls feature access code and receive feature dial tone.
3. Dial the desired target station number and receive service set tone.
To set Call Forwarding – All Calls – Outside
1. Lift the handset and receive dial tone.
2. Dial the Call Forwarding – All Calls feature access code and receive feature dial tone.
3. Dial the trunk access code and desired telephone number.
4. Wait until service set tone is received, unless programming CM08-222=0.
5. Replace the handset.
To monitor Call Forwarding - All Calls
1. Lift the handset.
2. When Call Forwarding - All Calls has been set, special dial tone is heard.
3. Replace the handset.
To cancel Call Forwarding – All Calls
1. Lift the handset and receive dial tone.
2. Dial the Call Forwarding – All Calls cancellation code and receive service set tone.
Service Conditions
1. There is no limit to the number of stations that can set Call Forwarding – All Calls at one time.
2. Extensions can be allowed or disallowed this feature by Class of Service in system programming. A separate
Class of Service Assignment controls access to Call Forwarding – All Calls to outside numbers.
3. When Call Forwarding – All Calls is rerouted to another destination, one burst of ringing is sent to the for-
warded station to indicate that it is call forwarded (Single Line Telephone only).
4. When a call is forwarded to a Multiline Terminal with LCD, the display shows the initially called stations
number as well as the calling stations number.
5. Call Forwarding – All Calls assignments are retained in system memory when the system is re-initialized
or when there is a power failure. 
						

							CALL FORWARDINGCall Forwarding – All Calls
NEAX2000 IVS2
   Business/Hotel/Data Features and SpecificationsPage 76 NDA-24271, Issue 1.0
6. A maximum of 26 digits (without access code) can be stored for Call Forwarding – All Calls to an outside
number.
7. Call Forwarding – All Calls to an outside number can be routed by the Least Cost Routing feature and re-
stricted by the Code Restriction feature.
8. More than one Call Forward can occur in the progress of a call. See Multiple Call Forwarding – All Calls,
Multiple Call Forwarding – Busy Line, and Multiple Call Forwarding – No Answer.
9. Direct Inward Dial (DID) lines, DIT calls, Tie lines, ring transfer and internal incoming calls will follow the
Call Forward setting.
10. Only the destination station can call the station that is Call Forwarded.
11. If the Call Forward is rerouted to a hunt group and all members of the hunt group are busy, the forwarded
caller will receive busy tone.
12. If the Call Forward is rerouted to the pilot number of an Automatic/Uniform Call Distribution (UCD) group
and that pilot station has set Call Forward, the call will be forwarded.
13. When Call Forwarding – All Calls – Outside is set, the system can be programmed to allow or deny the set-
ting of the Call Forward with only a trunk access code. This can be set on a system-wide basis.
14. In the SMDR call record, the station that set Call Forwarding – All Calls – Outside will appear as the orig-
inator of the call.
15. SMDR only records if the Tandem Connection receives answer supervision.
16. The setting stations trunk restriction class is used to allow or deny the tandem connection on a Call For-
warding – All Calls – Outside.
17. Checking of the setting stations trunk restriction class can be allowed or denied on a system-wide basis.
18. A Direct Inward System Access (DISA) call to a station set for Call Forwarding – All Calls Outside will be
allowed or denied based on the forwarded stations trunk restriction class.
19. An internal station call to a station set for Call Forwarding – All Calls Outside will follow the restriction
class of the station set Call Forwarding.
When Call Forwarding to outside is executed, an object of the billing is as follows. 
20. When the station user that has set Call Forwarding lifts the handset, the station can receive special dial tone
by system programming.
21. A maximum of 496 Call Forwarding setting to outside number is allowed per system, including Call For-
warding – All Calls, Busy Line, No Answer.
MP without expansion memory (standard) : up to 240 setting
MP with expansion memory (optional) : up to 496 setting
Station Set Call Forwarding Billing Object
Single Line Telephone, 
Multiline TerminalStation set Call Forwarding
Virtual station Originating station/trunk  
						

							CALL FORWARDINGCall Forwarding – Busy Line
NEAX2000 IVS2
Business/Hotel/Data Features and Specifications  
NDA-24271, Issue 1.0  Page 77
Call Forwarding – Busy Line
General Description
This feature permits a call to a busy extension to be routed to a predesignated station, Attendant Console, or
voice mail equipment. Call Forwarding – Busy Line can be set or cancelled by an Attendant Console, the indi-
vidual station user, or a Multiline Terminal with a secondary appearance of the stations extension.
Station Application
All stations.
Operating Procedure
From a Multiline Terminal with LCD
To set Call Forwarding – Busy Line
1. Lift the handset or press the Speaker key and receive dial tone.
2. Press the Call Forwarding – Busy Line feature access key and receive feature dial tone.
3. Dial the desired target station number and receive service set tone. The LCD displays:
SET    XXXXorSET     OPR
(Target Station) (Operator)
4. The LED of the associated feature button lights.
5. Restore the handset or press the Speaker key.
To monitor Call Forwarding – Busy Line
1. Lift the handset or press the Speaker key and receive dial tone.
2. Press the Call Forwarding – Busy Line feature access key. The LCD displays:
CF BUSY   XXXX 
(Target Station)
3. Replace the handset or press the Speaker key.
To set Call Forwarding – Busy Line – Outside
1. Lift the handset or press the Speaker key and receive dial tone.
2. Press the Call Forwarding – Busy Line feature access key and receive feature dial tone.
3. Dial the trunk access code and desired telephone number.
4. Wait till service set tone is received (unless programming CM08-222=0).
5. Replace the handset or press the Speaker key.
To cancel Call Forwarding – Busy Line
1. Lift the handset or press the Speaker key and receive dial tone.
2. Press the Call Forwarding – Busy Line feature access key and receive special dial tone. Press the * key and
receive service set tone. The LCD displays CANCEL and the associated LED goes out.
3. Restore the handset or press the Speaker key.