NEC Neax 2000 Ivs2 Business/Hotel/Data Features And Specifications

							TIMED REMINDER
NEAX2000 IVS2
   Business/Hotel/Data Features and SpecificationsPage 308 NDA-24271, Issue 1.0
TIMED REMINDER
General Description
This feature allows the system to be programmed to automatically call stations at specified times. Upon answer-
ing, the station is connected to a recorded announcement or music source.
Station Application
All stations.
Operating Procedure
To set Timed Reminder
1. Go off-hook and receive dial tone from the primary extension.
2. Dial the Timed Reminder feature access code or press the Timed Reminder feature access key and receive
feature dial tone.
3. Dial the desired reminder time in military format.
4. Receive service set tone.
5. Restore the handset.
To cancel Timed Reminder
1. Go off-hook and receive dial tone.
2. Dial the Timed Reminder cancellation code, or press the Timed Reminder feature access key and  * key.
3. Receive service set tone.
4. Restore the handset.
Service Conditions
1. The time is entered on a 24-hour basis in 1 minute increments.
2. A maximum of 32 stations can set the same reminder time. When the number of settings exceeds 32, the
excess stations will automatically be set to 5 minutes prior to the time set at the other 32 stations.
3. Timed Reminder attempts, whether successful or not, can be printed out at a locally provided printer. When
a Timed Reminder is set or canceled, a printout is provided.
4. The ringing signal is the same as Station-to-Station calls, and its time can be assigned from 4 sec. to 32 sec.
(programmable) on a system basis. The default is 28-32 seconds.
5. The Timed Reminder will ring a station in Do Not Disturb.
6. When setting or canceling has been completed, service set tone is heard as confirmation.
7. When a Timed Reminder is answered, either music or announcement is provided to the station. Either a
DAT circuits of MP card or 2DAT/4DAT card (as an internal announcement source), or COT card (with
locally provided music or announcement source) is required. As an option, a PN-DK00 (or built-in DK00
in MP) can be programmed to provide a contact closure for starting the external announcement or music
source when used in conjunction with a COT card.
When providing the internal announcement via DAT card, multiple connections can be made to the an-
nouncement card. Secondary station users cannot be connected to the beginning of the message. 
						

							TIMED REMINDER
NEAX2000 IVS2
Business/Hotel/Data Features and Specifications  
NDA-24271, Issue 1.0  Page 309
8. The number of Timed Reminder attempts is programmable in system data from 1 to 5 times, when the called
station does not answer. 
9. If the station does not answer, is busy, in Line Lockout, or ringing, recalling is initiated 1 minute later. When
each call results in failure, it is printed out at the printer. Additionally, when the final attempt results in fail-
ure, a buzzer is sounded at the printer.
10. An AP00 card is required for connection to a printer.
11. After a Timed Reminder is set, the setting cannot be verified. A simple procedure is to reset the Timed Re-
minder. Only one Timed Reminder is available per station.
12. Timed Reminder calls will not be rerouted by Call Forwarding or other features.  
						

							TRUNK - DIRECT APPEARANCES
NEAX2000 IVS2
   Business/Hotel/Data Features and SpecificationsPage 310 NDA-24271, Issue 1.0
TRUNK - DIRECT APPEARANCES
General Description
This feature allows Multiline Terminal users the ability to access a C.O. line or E&M Tie Line without dialing
an access code. For this feature, trunks must be assigned to the line keys on the Multiline Terminal. Incoming
calls on C.O. lines can be answered on the appropriate trunk line appearance.
Station Application
All Multiline Terminals.
Operating Procedure
To make an outgoing call
1. Press the desired line key.
2. Lift the handset or press the Speaker key and receive dial tone from outside exchange.
3. Dial the desired number.
To answer an incoming call
1. Press the ringing line key.
2. Lift the handset.
3. Answer the incoming call.
To transfer an incoming call using the Trunk Appearance Hold key
1. Press the ringing line key, lift the handset, and answer the incoming call.
2. Press the TAH key (Trunk Appearance Hold), and receive dial tone. (TAH key and dial tone/no tone are set
by system data.) The Trunk-Direct Appearance key blinks in red.
3. Dial the target station number for transferring the call by voice call or by ringing.
4. Restore handset before the target station answers.
The line key remains at held state and the ringing to the target station stops.
The target station can answer the held call by pressing the applicable line key on the Multiline Terminal.
OR
Press Transfer key and restore handset.
The line key lights in red and the ringing to the target station goes on.
When the target station answers the ringing, the held call is connected to the target station. 
						

							TRUNK - DIRECT APPEARANCES
NEAX2000 IVS2
Business/Hotel/Data Features and Specifications  
NDA-24271, Issue 1.0  Page 311
Service Conditions
1. The Multiline Terminal with 16-line buttons has 15 available line keys which can be assigned as Trunk-
Direct Appearances. The Multiline Terminal with 8-line buttons has 7 available line keys which can be as-
signed as Trunk-Direct Appearances.
2. The following features are available:
Outgoing call connection restrictionCode Restriction
ConferenceDelayed Ringing
Station Message Detail Recording (SMDR)Hold
Call TransferCall Park
Save and RepeatLast Number Redial
Brokers CallStation Speed Dialing
3. When an outgoing call is placed, the following restrictions apply:
Trunk Queuing Outgoing is not available.
System Speed Dialing cannot be used.
Account Codes may be entered using the function key programmed for Account Code entry, or Account
Codes can be dialed from second dial tone.
4. The LED associated with the line key will be lit red when the trunk is busy, and green when being used by
the station that selected that trunk. 
5. Trunks assigned as Trunk-Direct Appearance on Multiline Terminals can also be assigned to ring at Atten-
dant Consoles and Trunk Answer any Station.
6. For further information, refer to the Flexible Line Key Assignment and Flexible Ringing Assignment fea-
tures.
7. When transferring the call of line key, it can be specified by system data programming whether a dial tone
is sent or not by pressing TAH key.
8. To set Exclusive Hold to a call of a line key by the TAH key assigned to a programmable key, press Feature
key first, then press the TAH key. 
						

							TRUNK QUEUING - OUTGOING
NEAX2000 IVS2
   Business/Hotel/Data Features and SpecificationsPage 312 NDA-24271, Issue 1.0
TRUNK QUEUING - OUTGOING
General Description
This allows a station user, upon encountering a busy signal on a trunk, to dial a feature access code and enter a
first-in, first-out queue. As soon as an outgoing trunk becomes available, stations in the queue will be called
back on a first-in, first-out basis.
Station Application
All stations.
Operating Procedure
From Single Line Telephones
When Least Cost Routing is not provided
1. Dial the trunk access code and receive busy tone.
2. Press the FLASH key (or momentarily press hook switch) and receive feature dial tone.
3. Dial the Trunk Queuing-Outgoing feature access code and receive service set tone.
4. Replace the handset.
5. When a trunk becomes idle, the station is recalled.
When Least Cost Routing is provided
1. Dial the trunk access code and receive PBX dial tone.
2. Dial the desired number and receive busy tone.
3. Press the FLASH key (or momentarily press hook switch) and receive feature dial tone.
4. Dial the Trunk Queuing-Outgoing feature access code and receive service set tone.
5. Replace the handset.
6. When the trunk becomes idle, the station is recalled. Once connected to the trunk, the system automatically
redials the number.
From Multiline Terminals
When Least Cost Routing is not provided
1. Dial the trunk access code and receive busy tone.
2. Press the assigned CALL BACK key and receive service set tone.
3. Replace the handset.
When Least Cost Routing is provided
1. Dial the trunk access code and receive PBX dial tone.
2. Dial the desired number and receive busy tone.
3. Press the assigned CALL BACK key and receive service set tone.
4. Replace the handset.
5. When the trunk becomes idle, the station is recalled. Once connected to the trunk, the system will automat-
ically redial the number. 
						

							TRUNK QUEUING - OUTGOING
NEAX2000 IVS2
Business/Hotel/Data Features and Specifications  
NDA-24271, Issue 1.0  Page 313
Service Conditions
1. Once an outgoing trunk becomes available, the users station will ring for 30 seconds. If not answered within
that time, the station is automatically dropped from the queue.
2. When this feature is utilized in conjunction with System Speed Dialing or Least Cost Routing, the system
automatically dials out the called subscriber number when the handset is lifted.
3. If the user wishes to remove himself from the queue prior to being recalled, a Trunk Queuing-Outgoing can-
cellation code must be dialed.
4. Individual stations may only initiate one outgoing Trunk Queue at a time. Subsequent attempts result in a
reorder tone.
5. Stations may be restricted from using this feature in Class of Service.
6. This feature is not available on an Attendant Console.
7. Maximum number of simultaneous Trunk Queues-Outgoing per system is 32.
8. Call Pickup group cannot be used to answer a call directed to another station using the Trunk Queuing-Out-
going feature.
9. The Trunk Queuing-Outgoing Call Back will return to the originating station, not to the Call Forwarding
terminating station.
10. Account Code information can be recorded on Station Message Detail Recording (SMDR) when used in
conjunction with Trunk Queuing-Outgoing.
11. If the system is designated as KF registration, this feature will not be available. 
						

							TRUNK-TO-TRUNK CONNECTION
NEAX2000 IVS2
   Business/Hotel/Data Features and SpecificationsPage 314 NDA-24271, Issue 1.0
TRUNK-TO-TRUNK CONNECTION
General Description
This feature provides any station user with the ability to conference together two outside trunk calls and abandon
the connection without dropping the Trunk-to-Trunk Connection.
Station Application
All stations.
Operating Procedure
To establish a Trunk-to-Trunk Connection from a Single Line Telephone
1. Press the FLASH key (or momentarily press the hookswitch). The original call is placed on Consultation
Hold and feature dial tone is received.
2. Dial the applicable trunk access code.
3. Dial the desired number and wait for the party to answer.
4. Press the FLASH key (or momentarily press the hookswitch). A Conference is now in progress.
OR
Restore the handset. The original caller and the second party are now connected.
To establish a Trunk-to-Trunk Connection from a Multiline Terminal
1. Press the Transfer key. The original call is placed on Consultation Hold and feature dial tone is received.
2. Dial the applicable trunk access code.
3. Dial the desired number and wait for the party to answer.
4. Press the Conf key. A Conference is now in progress.
OR
Restore the handset. The original caller and second party are now connected.
To establish a Trunk-to-Trunk Connection from an Attendant Console
1. Attendant answers an incoming call.
2. Dial the applicable trunk access code. The original party is placed on Consultation Hold.
3. Dial the desired number.
4. Press the RLS key. The original caller and second party are now connected.
Service Conditions
1. The initiating station may hang up at any time. The additional two parties will not be disconnected.
2. At least one of the two trunks must provide a release signal (some loop start trunks do not provide any signal
after the distant party abandons the call).
3. This feature may be restricted to individual stations in system data programming.
4. If an originating Single Line Telephone encounters a busy or no answer condition after dialing out to Con-
ference a third party, the originating party can be reconnected to held caller by providing a hookflash or by
pressing the FLASH key to establish a Conference, and a second hookflash to release the last party called. 
						

							TRUNK-TO-TRUNK CONNECTION
NEAX2000 IVS2
Business/Hotel/Data Features and Specifications  
NDA-24271, Issue 1.0  Page 315
5. If an originating Single Line Telephone encounters a busy condition because all trunks are busy, a single
hookflash will return to the first trunk.
6. If an originating Multiline Terminal user encounters a busy or no answer condition after dialing to confer-
ence a third party, the Recall key can be used to return to feature dial tone to allow making another call, or
to allow pressing the Transfer key to return to the original party. 
7. Stations and Attendants can establish a Trunk-to-Trunk Connection either before or after the distant station
answers.
8. There is no limitation on the number of Trunk-to-Trunk Connections in the system.
9. Trunk-to-Trunk Connection can be restricted by Trunk-route-to-Trunk-route restriction assignments.
10. Recalls will apply to a Trunk-to-Trunk Connection except where answer supervision is provided (i.e. second
trunk is a tie line).
11. Pressing the Answer key after the second call is established allows the station user to return to the original
line, resulting in a Brokers Call.
12. Stations cannot re-enter a Trunk-to-Trunk Connection once they have established the connection.
13. After a Trunk-to-Trunk Connection is established, both trunks are released when a disconnect signal is re-
ceived by either trunk.
14. If the system is designated as KF registration, this feature will not be available.
15. The AMP trunk can be connected to tandem connection on trunk route basis in system data programming,
a maximum of 16 ports per FP, 64 ports per system. 
						

							UNIFORM CALL DISTRIBUTION (UCD)
NEAX2000 IVS2
   Business/Hotel/Data Features and SpecificationsPage 316 NDA-24271, Issue 1.0
UNIFORM CALL DISTRIBUTION (UCD)
General Description
The Uniform Call Distribution (UCD) feature permits incoming calls to terminate to a prearranged group of sta-
tions. Calls are distributed in the order of arrival to idle terminals within the group, based on which terminal has
been idle the longest period of time. Stations may log on/log off from the UCD group. Supervisor stations may
monitor conversations of agents. 
Station Application
Multiline Terminals and Single Line Telephones.
Operating Procedure
Refer to individual UCD sub-features for details on station operating procedures.
Service Conditions
1. A maximum of 16 UCD groups may be assigned per system. Each UCD group is assigned a pilot number.
Calls directed to the pilot number are directed to that UCD group.
2. Up to 60 stations may be programmed per UCD group and up to 512 stations or 256 Multiline Terminals
can be used per system (if expansion memory is used in MP, up to 512 Multiline Terminals can be used).
3. Assignment of UCD groups is performed from the Maintenance Administration Terminal (MAT) or Cus-
tomer Administration Terminal (CAT).
4. UCD groups consist of a pilot station and one or more member stations. Hunting is initiated in a circular
fashion, and then based on which member has been idle the longest period of time.
5. If all stations within the UCD group are busy, incoming calls may be serviced in the following ways:
Remain in queue until an agent becomes available (Ringback Tone provided).
Immediately overflow to another group, to a station, or to the Attendant.
Remain in queue until an agent becomes available (Delay Announcement or Music on Hold provided).
Remain in queue for a preset time (Ringback Tone, Delayed Announcement, or Music on Hold provid-
ed), then overflow to another group, to a station, or to the Attendant.
6. When the pilot station has set Call Forwarding - All Calls, incoming calls to the UCD group will be trans-
ferred to the destination of that Call Forwarding - All Calls setting.
7. A UCD group number can be used as the destination station of Direct Inward Termination (DIT), or as a
designated Night Service station.
8. A UCD group number can be assigned as the destination station of Off - Hook Alarms, Priority Calls, and
Attendant Night Transfer.
9. UCD group pilot numbers should not be placed in Station Hunting groups. The Station Hunting feature
would take priority over the UCD function. 
10. Two types of traffic measurements can be provided for UCD:
a. UCD group Peg Count
Count of incoming calls
Count of answered calls
Count of abandoned calls 
						

							UNIFORM CALL DISTRIBUTION (UCD)
Busy In/Busy Out - UCD
NEAX2000 IVS2
Business/Hotel/Data Features and Specifications  
NDA-24271, Issue 1.0  Page 317
Count of waiting calls
Count of all busy calls
b. UCD station Peg count
Count of answered calls
11. Upon initial installation, or after a system initialization (reset), each agent must lift and restore handset (of
their station) to begin receiving calls for the UCD group.
Busy In/Busy Out - UCD
General Description
This feature allows an agent in a UCD group to log their station onto or off of the group. This allows the system
to control whether a call directed to the pilot number of the UCD group goes to that station or not. This prevents
incoming calls from being directed to stations at which no agent is available.
Station Application
Multiline Terminals and Single Line Telephones.
Operating Procedure
To log off (busy out) of a UCD station
1. Lift the handset and receive extension dial tone.
2. Dial the log off (busy out - set) feature access code, or press the LOG OFF key.
3. Restore the handset.
To log on (cancel busy out) to a UCD station
1. Lift the handset and receive extension dial tone.
2. Dial the log on (busy out - cancel) feature access code, or press the LOG ON key.
3. Restore the handset.
Service Conditions
1. Any agent may log off (busy out) or log on (cancel busy out). When an agent has activated log off (busy
out), any call targeted at the UCD group will bypass that agent. Calls directed to the specific station number
will ring at the agent position.
2. The agent may originate calls while in log off (busy out) mode.
3. The agent can log off (busy out) their station while idle, or while on an incoming outside call. When that
call is completed, the station is logged off (busy out). 
4. The agent can log on/off from the secondary extension by dialing the log on/log off feature access code. The
LOG ON/LOG OFF key is not available for the secondary extension.