NEC Neax 2000 Ivs2 Business/Hotel/Data Features And Specifications

							ATTENDANT CONSOLEAttendant Loop Release
NEAX2000 IVS2
   Business/Hotel/Data Features and SpecificationsPage 28 NDA-24271, Issue 1.0
Operating Procedure
1. The operator at an Attendant Console answers an incoming call.
2. The DEST lamp lights.
3. The Listed Directory Number, Trunk Number and Trunk Identification Code are displayed.
Service Conditions
1. This service is effective when the operator at an Attendant Console has answered a Listed Directory Number
call terminated to the Attendant Console.
2. While the Listed Directory Number is displayed, the operator can transfer the call to a desired station by
keying the destination number on the key pad. In this case, the Listed Directory Number of the call cannot
be displayed again.
3. While the Listed Directory Number is displayed, the operator can place the present call on Hold by pressing
the HOLD button. In this case, the Listed Directory Number cannot be displayed again when the operator
returns to the call on Hold.
4. While the Listed Directory Number is displayed, the operator can set Call Park. In this case, the Listed Di-
rectory Number of the call placed on Call Park cannot be displayed again. If the call recalls from Call Park,
the trunk route and trunk identification code are displayed.
Attendant Loop Release
General Description
This feature allows an Attendant Console loop to become available for a second call as soon as the Attendant
has directed the first call to a station, even if that station does not answer.
Operating Procedure
To operate
1. The Attendant Console indicates incoming calls.
2. Press the Answer or appropriate Attendant Call Selection key.
3. Dial the desired station number and receive ringback tone.
4. Before the station answers, press the RELEASE key.
5. The loop is now available for another call.
To re-enter the call that has been released from a loop, before being recalled
1. Dial the Call Pickup - Direct feature access code and receive feature dial tone.
2. Dial the extension number of the ringing desired station.
3. Converse with the held party.
Service Conditions
1. Unanswered calls will be routed to the Attendant within the predetermined timing using Automatic Recall.
Refer to the Variable Timing Parameters Features and Specifications for more information. 
						

							ATTENDANT CONSOLEAttendant Programming
NEAX2000 IVS2
Business/Hotel/Data Features and Specifications  
NDA-24271, Issue 1.0  Page 29
2. If all Attendant loop circuits are busy when Automatic Recall is activated, unanswered calls will be routed
to the Attendant when idle loops become available. Call Waiting (CW)
 shows on the LCD to indicate a call
is waiting to be answered.
3. A maximum of six calls (one per loop) may be released simultaneously from any single Attendant Console.
4. This feature provides each Attendant with the equivalent of twelve switching loops.
5. In a Multiple Console Operation, the attendant who initiated the loop release will be recalled.
6. Attendant Loop Release is only applicable to trunk calls and station calls extended to an unanswered station/
busy station (Camp-On: Trunk Calls only).
7. Calls which are held by the Attendant, using the HOLD key, cannot be released from the console. These
calls remain on the switched loop until they are either extended by the Attendant or abandoned by the calling
party.
8. When Attendant Camp-On is activated, the Attendant can Camp-On to a busy called station. Upon Camp-
On, the Attendant may release the call from the console.
9. Release is denied when the Attendant attempts to transfer a trunk to a fully restricted station or to a station
which already has a trunk camped onto it. In this case, the RELEASE key is ineffective.
Attendant Programming
General Description
This function is allowed only for the Attendant Console and is used to execute DISA code set up, speed dial
programming, and system clock set up operations.
Station Application
Not Applicable.
Operating Procedure
The following operations are common for DISA code set up, speed dial programming, and system clock set up
operations.
1. Press an idle LOOP key.
2. Press the PROG key.
The PROG key LED (red) lights.
PASSWORD is displayed on the LCD as prompt information.
3. Dial the password (1-8 digits).
The dialed password is displayed on the LCD.
When password dialing is completed, the following message is displayed on the LCD. The PROG key LED
(red) blinks at this time.
If the RLS key is pressed in this status, the Attendant Console will return to the idle status. At this time, both
CANCEL and Answer keys are disabled.
PROGRAM
DISA SPD CLOCK TONE 
						

							ATTENDANT CONSOLEAttendant Programming
NEAX2000 IVS2
   Business/Hotel/Data Features and SpecificationsPage 30 NDA-24271, Issue 1.0
After the above operation, select: DISA code set up, speed dial programming, or system clock set up oper-
ations.
To set up the DISA code
1. Press the DISA key.
The DISA key LED (red) lights.
2. Dial the ID code.
a. In the case of new ID code
b. In the case of existing ID code
The currently registered Pattern number is displayed and the number is blinking.
3. Dial the Pattern number (four digits).
If dial “9999”, the ID code is cleared.
4. Press the Answer key.
The Pattern number is blinking and the DISA codes are set up.
5. Press the CNCL key.
To set up another ID code, return to Step 2.
6. Press the CNCL key.
The system goes back to the status assumed after the password was set up.
ID#
DISA
PATTERN#
DISA 12345···55
PATTERN#    0100
DISA 12345···55
PATTERN#    0250
DISA 12345···55
PATTERN#    0250
DISA 12345···55 
						

							ATTENDANT CONSOLEAttendant Programming
NEAX2000 IVS2
Business/Hotel/Data Features and Specifications  
NDA-24271, Issue 1.0  Page 31
To program system speed dialing
1. Press the SPD key.
The SPD key LED (red) comes on.
2. Dial the speed dial block # (5 digits).
The selected block number is displayed as follows along with the currently registered trunk access code and
telephone number.
3. If there is no change skip to Step 4, otherwise dial the new trunk access code to register.
4. Press the Answer key.
5. If there is no change skip to Step 6, otherwise dial the new telephone number.
6. Press the Answer key.
The new access code and the telephone number are set up.
7. Press the CNCL key.
To program another speed dial block number, return to Step 2.
8. Press the CNCL key.
The system goes back to the status assumed after the password was set.
To set up the system clock
1. Press the CLOCK key.
The CLOCK key LED (red) comes on.
2. Dial the new date and time (12 digits).
Dial the date and time in the following order: MT DY DW HH MM SS.
MT: Month (01-12)
DY: Day
DW: Day of week (00-06: SUN-SAT)
HH: Hour (00-23)
MM: Minute (00-59)
SS: Second (00-59)
3. Press the Answer key.
The new date and time are set up.
4. Press the CNCL key.
The system goes back to the status assumed after the password was entered.
Tenant #
Buffer #
12345. . . . . .56
SPD 00012 9–
CLOCK 012301010203 
						

							ATTENDANT CONSOLEAttendant Training Jacks
NEAX2000 IVS2
   Business/Hotel/Data Features and SpecificationsPage 32 NDA-24271, Issue 1.0
Service Conditions
1. A feature access code can be assigned and dialed instead of using the PROG key.
2. The PROG key must be assigned to any of the upper 6 keys of the SN610 ATTCON
(upper 4 keys of the SN716 DESKCON).
3. 8 DISA Codes can be set up and changed by the Attendant Console.
4. 300 Speed Dial Codes can be set up and changed by the Attendant Console.
Attendant Training Jacks
General Description
SN610 ATTCON can be equipped with two headset/handset jacks using an optional adaptor. Two jacks are
equipped on the adaptor and can be used for training new operators.
SN716 DESKCON provides two headset/handset jacks on the console, and does not require the optional adap-
tor.
Operating Procedure
Normal call handling procedures apply.
Service Conditions
When the jacks are used for training, both handsets can be used for listening and talking.
Audible Indication Control
General Description
This feature allows the Attendant to adjust the volume of audible indications received at the Attendant Console.
Operating Procedure
Adjusting the volume control allows control of audible signaling at the Attendant Console.
Service Conditions
1. The audible indication volume control does not affect the volume of the SN610 Attendants handset or head-
set.
2. In SN716 DESKCON, the UP(
↑) / DOWN(
↓) key located on the right side of the console provides audible
indication control, headset/handset receiver volume and LCD contrast adjustment.
Call Processing Indication
General Description
This feature provides visual indications of all calls being processed or awaiting processing at the Attendant Con-
sole. 
						

							ATTENDANT CONSOLECall Queuing
NEAX2000 IVS2
Business/Hotel/Data Features and Specifications  
NDA-24271, Issue 1.0  Page 33
Operating Procedure
No manual operation is required.
Service Conditions
1. Each Attendant Console is provided with 6 dedicated switching loop keys. Each loop key is associated with
an LED to display the status of the call on that loop. The indicators may be on, off, or flashing, and green
or red.
2. When the Attendant Loop Release feature is activated, the status of the call is removed from the console
until recalled by the Automatic Recall feature.
3. When the Attendant Console is calling a station, the LCD display shows the called stations status (BSY,
RST, PCK, FDA, FDN, FDB).
Call Queuing
General Description
This feature provides the Attendant the ability to handle a series of exchange network calls in the order of their
arrival, (first in, first out) thereby eliminating unnecessary delays.
Operating Procedure
Press the Attendant Console Answer key to receive calls in the order of their queue position.
Service Conditions
1. Incoming calls arriving at the console will show CW
 on the LCD display. Additionally, the CW
 will flash
when a predetermined number of calls are in queue. This number is programmable from 1 to 48 on a system
basis (the default is 6).
2. When an incoming call lights an Incoming Call Identification (LDN, ATND, RCL, WATS, FX, CCSA, etc.)
LED, the Attendant may answer it out of the queuing sequence by pressing the indicated key.
3. Automatic Call Distribution is not used in Multiple Console Operation. All incoming call indications appear
at each console within the same tenant group so that the call can be answered by any console. Each console
shares the same queue.
4. An incoming call cannot be answered simultaneously by more than one Attendant. Only the Attendant that
pressed the Answer key first is connected to the call. The other Attendants Answer key will pick up the next
call or be ineffective (no queue) when pressed.
5. If a power failure occurs, calls in queue which have the power failure transfer feature associated with their
trunk will be connected to power failure stations. Other calls in queue will not be connected to power failure
stations.
6. When the system is changed from day to night mode, calls already waiting in the queue will remain in the
same queue and can be answered by the Attendant Console.
7. Calls in queue can overflow to Night Service. Refer to Attendant Overflow Features and Specifications for
more information. 
						

							ATTENDANT CONSOLECall Splitting
NEAX2000 IVS2
   Business/Hotel/Data Features and SpecificationsPage 34 NDA-24271, Issue 1.0
Call Splitting
General Description
This feature allows the Attendant to confer privately with one party on an Attendant handled connection without
the other party overhearing.
Operating Procedure
To speak with the called party only
1. Dial the desired station number.
2. The Station class/number is displayed.
3. Wait for the party to answer.
To speak with calling party only
1. Press the SRC key.
2. The Trunk kind/number displayed.
3. Proceed with the conversation.
To return to called party
1. Press the DEST key.
2. The Station class/number displayed.
To speak with both parties
Press the TALK key.
To release from the Attendant Console
Press the RLS key.
To disconnect all parties involved in a three-way Conference
1. Press the DEST key.
2. Press the CANCL key twice.
Service Conditions
1. The Attendant may alternate between the called and calling station parties, and three-party Conference, as
desired.
2. The Call Splitting feature is a standard Attendant feature.
3. Call Splitting is automatic when the Attendant begins call completion or answers a recall.
4. Call Splitting is manual when the SRC, DEST, or TALK key is pressed on the Attendant Console. 
						

							ATTENDANT CONSOLECall Waiting Display
NEAX2000 IVS2
Business/Hotel/Data Features and Specifications  
NDA-24271, Issue 1.0  Page 35
Call Waiting Display
General Description
This feature provides a visual indication to the Attendant when one or more calls are waiting to be answered.
Operating Procedure
No manual operation is required.
Service Conditions
1. When there are any incoming calls to the Attendant Console that have not yet been answered, the CW (Call
Waiting) will show on the LCD display (without flashing). A value of from 1 to 48 (the default is 6) waiting
calls can be set to start the CW flashing, on a per-system basis.
The number of waiting calls (1 to 96 calls) will show besides CW on the LCD.
2. When multiple consoles are installed, the CW will show on all consoles display which are assigned to the
same tenant group. Other tenant group consoles will reflect the call waiting status for their tenant group
only.
3. The following types of unanswered incoming calls to an Attendant Console are counted as calls waiting:
LDN (Listed Directory Number Calls)
ATND (Attendant Dial 0 Calls)
RCL (Attendant Recall Calls)
FX (Foreign Exchange Calls)
WATS (Wide Area Telephone Service Calls)
TIE (Tie Line Calls)
BUSY (Call Forwarding – Busy Calls to Attendant)
NANS (Call Forwarding – No Answer Calls to Attendant)
TF (Interposition Transfer/Calling Calls between Attendants)
ICPT (Call Forwarding – Intercept Calls)
ALL (Call Forwarding – All Calls to Attendant)
CCSA (Common Channel Signaling Arrangement Calls)
4. An audible indication will be provided when the CW is shown, unless the Attendant is already on a loop or
unless the volume control is used to silence the buzzer. Off-hook ringing is available on a per-console basis.
Common Route Indial
General Description
This feature allows assignment of incoming DID calls to different Attendant Call Selection keys based on the
last 4 digits dialed into the system. Up to eight individual Listed Directory Numbers can be assigned in system
programming. When an incoming call to any of these trunks is received, an Attendant Call Selection key will
flash and the LCD display will indicate the Listed Directory Number associated with that trunk route. 
						

							ATTENDANT CONSOLEDialed Number Identification Service (DNIS)
NEAX2000 IVS2
   Business/Hotel/Data Features and SpecificationsPage 36 NDA-24271, Issue 1.0
Operating Procedure
Refer to Attendant Call Selection Features and Specifications.
Service Conditions
1. A maximum of one Listed Directory Number can be specified for each Attendant Call Selection key. Up to
eight LDN keys may be assigned.
2. This feature can help identify calls to particular tenants who are sharing Attendant(s). In this case, service
conditions for Tenant Service would apply to the system.
3. If the system or tenant group is in night mode, the Common Route Indial lines would follow the established
night rerouting.
Dialed Number Identification Service (DNIS)
General Description
This feature provides a display of the company name on the Attendant Console when the Attendant has an-
swered a Listed Directory Number (LDN) or a Tie Line call.
Operating Procedure
1. The Attendant answers an incoming call.
2. SRC, LDN (or Tie), and Answer lamp lights.
3. Company Name, LDN, Trunk Number, and Trunk Identification Code are displayed as follows:
Service Conditions
1. This feature is effective when the Attendant has answered an LDN call or a Tie Line call.
2. The maximum number of characters per company name is 8.
3. The maximum number of company names assigned per system is 16 (maximum 8 for LDN calls and Tie
Line calls, respectively). The company name can be assigned per system programming.
4. The company name can be assigned by character code from the CAT or MAT.
5. While the company name is displayed, the Attendant can transfer the call to a desired station by dialing the
destination number. In this case, the company name of the call cannot be displayed again.
6. While the company name is displayed, the Attendant can place the present call on hold by pressing the
HOLD key. In this case, the company name of the call cannot be displayed again when the Attendant returns
to call on hold.
7. The company name can be displayed when the Attendant has answered the LDN call or Tie Line call for-
warded from the station. If the name display feature is assigned for that station, the station name is displayed
(the station name display has priority over the company name display).
0:00:01 DDD 1000 G01 10:23 AM TUE 12
NEC 
Company Name LDN Number 
						

							ATTENDANT CONSOLEIncoming Call Identification
NEAX2000 IVS2
Business/Hotel/Data Features and Specifications  
NDA-24271, Issue 1.0  Page 37
8. If using ANI or ISDN, some of the characters of the name will be cut off, depending on the number of digits
of the ANI or ISDN calling party number.
9. With ANI or CPN, the LDN number will be overwritten by ANI or CPN.
Incoming Call Identification
General Description
Incoming calls are identified by various means. Refer to Attendant Called/Calling Number, Attendant Call Se-
lection, Attendant Source Key, Attendant Listed Directory Number and Common Route Indial Features and
Specifications.
Operating Procedure
Normal operating procedures are applied for each feature.
Service Conditions
Refer to the applicable Features and Specifications.
Individual Trunk Access
General Description
The Attendant Console is provided with the ability to access each individual trunk by dialing an associated iden-
tification code. This allows detection of faulty trunks during regular testing or after complaints. The Customer
Administration Terminal (CAT) or Maintenance Administration Terminal (MAT) has the capability to then
busy out the trunk until repair is effected.
Operating Procedure
1. The Attendant presses an idle LOOP key.
2. The Attendant dials the Individual Trunk access code.
3. The Attendant dials the Individual Trunk identification code.
4. If the trunk was idle, testing can follow.
Service Conditions
1. The Attendant Console LCD display will show the individual trunk identification code.
2. If the trunk is busy, the attendant receives busy tone.
3. If the trunk has been set to busy out status by the CAT or MAT, the Attendant can still access the trunk.
4. Individual Trunk Access is not available for ISDN PRI lines.