Lucent Technologies GuestWorks Issue 6 Technician Handbook

							GuestWorks Issue 6 Technician Handbook  555-231-109  Issue 1
April 2000
Installing the System 
21 Setting Up the Initial Options 
6. Set the switch maintenance parameters using the change system-param-
eters maintenance command. For 
csi systems that have a C-LAN 
(TN799B) circuit pack, use Page 2 of this screen to verify that the Bus 
Bridge Packet Interface 2 has been enabled for the C-LAN circuit pack. If it 
is not already assigned, enter the C-LAN circuit pack equipment location, 
and use the defaults for the Timeslot Port fields as shown below.
7. Verify that the hospitality customer options have been enabled by checking 
the display system-parameters customer-options screen. On Page 3, 
the following options must be enabled:
nHospitality (Basic)
nHospitality (G3V3 Enhancements)
These options can be enabled only with the 
init login ID. Contact technical 
support or your COE if you do not have permission to make this change.
8. Change the craft password using the change password craft command.
!CAUTION:
After the craft password is changed, the new password must be 
safeguarded to prevent unauthorized administration changes. 
This password MUST NOT BE REVEALED to the customer.
9. Save these initial translations. Use the save translation command. Label 
the translation card with the current date and switch name.
!CAUTION:
It is recommended that you save your translations regularly dur-
ing the installation process. If a power failure occurs, all transla-
tions since the last save are lost and must be readministered.
change system-parameter maintenance Page 2 of 3
MAINTENANCE-RELATED SYSTEM PARAMETERS
MINIMUM MAINTENANCE THRESHOLDS ( Before Notification )
TTRs: 4  CPTRs: 1  Call Classifier Ports:
MMIs: 0  VCs:
TERMINATING TRUNK TRANSMISSION TEST (Extension)
Test Type 100:  Test Type 102:  Test Type 105:
ISDN MAINTENANCE
ISDN-PRI TEST CALL Extension:   ISDN BRI Service SPID: 
DS1 MAINTENANCE
DSO Loop-Around Test Call Extension: 
SPE OPTIONAL BOARDS
Packet Intf1? y  Packet Intf2? y 
Bus Bridge: 03C05 Inter-Board Link Timeslots Pt0: 6 Pt1: 1 Pt2: 1 
						

							GuestWorks Issue 6 Technician Handbook  555-231-109  Issue 1
April 2000
Installing the System 
22 Connecting the Hospitality Adjuncts 
Connecting the Hospitality Adjuncts
The hospitality adjuncts include the following:
nINTUITY Lodging Voice Messaging
INTUITY Lodging Voice Messaging is an optional adjunct that resides on 
the MAP. INTUITY Lodging is used for the guest access to voice mes-
sages, and INTUITY AUDIX is used for the office staff to access voice mes-
saging.
nINTUITY Lodging Call Accounting
INTUITY Lodging Call Accounting is a co-resident application from 
Homisco that resides on the MAP. It is based on a product from the 
Homisco Corporation. At most installations, you can expect a technician 
from Homisco to be on site to install the software and hardware for the call 
accounting portion of the product. The Homisco technician will assist you in 
making the call accounting system interface to the switch.
For installations that include INTUITY Lodging Voice Messaging and INTU-
ITY Lodging Call Accounting, all connections are shown in complete detail.
nStand-alone Call Accounting
Stand-alone call accounting systems (such as Xiox) can be installed if the 
call record format is compatible with GuestWorks. Two typical formats are 
printer and Te l e s e e r.
For installations that include voice mail or call accounting from another ven-
dor, the connections are shown up to a definable demarcation point. Con-
nections beyond that demarcation point must be coordinated with the 
vendor.
nProperty Management System (PMS)
The PMS is a vendor-provided product that interfaces to GuestWorks 
according to the 
DEFINITY ECS and GuestWorks Property Management 
System Interface Specifications
. If the PMS follows this specification, the 
PMS will interface to the switch when the correct cabling is installed. The 
PMS connections are shown up to a definable demarcation point. Connec-
tions beyond that demarcation point must be coordinated with the vendor. 
						

							GuestWorks Issue 6 Technician Handbook  555-231-109  Issue 1
April 2000
Installing the System 
23 Connecting the Hospitality Adjuncts 
nPrinters
Two serial printers can be installed to print hospitality reports and keep a 
log of events as they occur on the switch. Each printer connects to the 
switch using a DCP data module. The printers are designated as either a 
“journal/schedule” printer or a “log” printer. The journal/schedule printer 
records Emergency Access to Attendant calls and Automatic Wakeup calls. 
The log printer records housekeeping updates when the PMS link is down, 
in addition to recording any other PMS-related events. These PMS events 
are shown in “
Appendix C — List PMS Down Events” on Page 239.
NOTE:
In most cases, only one printer is provided to perform both the 
journal/schedule and log printer functions.
A parallel printer may be connected to the INTUITY system to run call 
accounting reports or reports from the INTUITY messaging system. 
						

							GuestWorks Issue 6 Technician Handbook  555-231-109  Issue 1
April 2000
Installing the System 
24 Connecting the Hospitality Adjuncts 
Overall GuestWorks Connectivity
Figure 2 shows the overall connectivity for GuestWorks when using the MAP for 
INTUITY Lodging Voice Messaging, INTUITY Lodging Call Accounting, plus 
connections to a PMS. References to the detailed connectivity drawings are 
shown in this figure. Ta b l e 2
 also gives references to the detailed connectivity 
drawings based on the equipment you are installing.
Figure 2.  Overall GuestWorks Connectivity 
						

							GuestWorks Issue 6 Technician Handbook  555-231-109  Issue 1
April 2000
Installing the System 
25 Connecting the Hospitality Adjuncts 
Table 2. Matrix for Cabling Diagrams
In Figure 2
, there are a variety of digital line circuit packs and telephones/data 
modules that can be used. Ta b l e 3
 shows which circuit packs should be used to 
support the different digital telephones and data modules.
From...To . . .
SwitchINTUITY 
Lodging
Vo i c e
MessagingINTUITY
Voice 
PortsINTUITY 
Lodging 
Call 
AccountingXiox Call 
Accountin
gStand-alone 
Call 
AccountingPMS
Switch
Figure 3,
Figure 4
,
Figure 6
, 
or
Figure 9
Figure 9Figure 11 
or
Figure 14Figure 12 
or 
Figure 14Figure 13 
or
Figure 14Figure 17
INTUITY 
Lodging
Vo i c e
MessagingFigure 3,
Figure 4
,
Figure 6
, 
or
Figure 9
Figure 10*
INTUITY 
Lodging
Call 
AccountingFigure 11
 
or 
Figure 14Figure 15
Xiox Call 
AccountingFigure 12
or 
Figure 14
Figure 16
Stand-alone 
Call 
AccountingFigure 13 
or
Figure 14Designed 
Locally
* This connection is not required when using the Switch/INTUITY/Link Integration feature.
Table 3. Digital Line Circuit Packs and Telephone Equipment Compatibility
EquipmentCircuit Packs
TN754C 
(4-wire)TN2181
(2-wire)TN2214
(2-wire)TN2224
(2-wire)
302B Console (2-wire/4-wire) Yes Yes Yes Yes
302C Console (2-wire/4-wire) Yes Yes Yes Yes
6400-Series telephones (2-wire) No Yes Yes Yes
7400-Series telephones/data modules 
(4-wire)YesNoNoNo
8400-Series telephones/data modules 
(2-wire/4-wire)Yes Yes Yes Yes 
						

							GuestWorks Issue 6 Technician Handbook  555-231-109  Issue 1
April 2000
Installing the System 
26 Connecting the Hospitality Adjuncts 
Switch-to-INTUITY Admin Link (TCP/IP)
This data link transfers information to support the INTUITY AUDIX service for 
office staff voice messaging. For all new installations, this is the recommended 
way to connect the switch to the MAP for voice messaging administrative mes-
sages. If the system is an upgrade, you may reuse the X.25 hardware for this con-
nection; see “
Switch-to-INTUITY Admin Link (X.25)” on Page 29. For installations 
using Mode Code integration, see “
Switch-to-INTUITY Admin Link (Mode Code 
Integration)” on Page 31.
Parts List
nAn ethernet port on the C-LAN circuit pack (TN799B)
nOne 356A adapter (comcode 104158829), or 
UTP Category 5 cross-connect hardware and connecting blocks
nOne 6-inch RJ45 crossover cord (comcode 846943306 or 104154414), or
One 10Base-T LAN hub or customer router (optional)
nOne or two RJ45 UTP Category 5 modular cords (see “Appendix A — 
Par t s L ist” on Page 236)
nOne or more 451A in-line RJ45 adapters, as needed (used to connect 
modular cords together)
nOne LAN card on the MAP (for INTUITY R4.4, model 8412; for INTUITY 
R5, model 8416).
Distance Limits
Using the standard crossover cord (or alternate crossover wiring arrangement in 
Figure 5
), the distance limit between the switch and the MAP is 328 feet (100 
meters).
Using a hub or customer router, the distance limit between the switch and the 
MAP is 656 feet (200 meters) total (328 feet [100 meters] from the switch to the 
hub or router, and 328 feet [100 meters] from the hub or router to the MAP). If the 
distance between the switch and the MAP is more than 656 feet (200 meters), you 
can daisy-chain up to four separate hubs.
NOTE:
If you do locate the switch more than 50 feet (15.2 meters) from the MAP 
and are using the coresident INTUITY Lodging Call Accounting system on 
the MAP, the call accounting link limit of 50 feet (15.2 meters) must be taken 
into account. Figure 14
 shows how the call accounting link can be extended 
beyond that limit. 
						

							GuestWorks Issue 6 Technician Handbook  555-231-109  Issue 1
April 2000
Installing the System 
27 Connecting the Hospitality Adjuncts 
Cabling Diagram
Figure 3 shows a detailed connection between the C-LAN circuit pack and the 
LAN card on the MAP when using the default crossover cord.
Figure 3.  Switch-to-INTUITY Admin Link (TCP/IP) with Crossover Cord
Figure 4
 shows a detailed connection between the C-LAN circuit pack and the 
LAN card on the MAP when using the optional hub or customer router.
Figure 4.  Switch-to-INTUITY Admin Link (TCP/IP) with Hub or Router 
						

							GuestWorks Issue 6 Technician Handbook  555-231-109  Issue 1
April 2000
Installing the System 
28 Connecting the Hospitality Adjuncts 
The TN799B C-LAN circuit pack ethernet lead designations are as follows:
Use this information when making connections from the TN799B using a 356A 
adapter (8-port harmonica), a 259A adapter (single-port), a 258B adapter (6-port 
harmonica), or standard cross-connect wiring. When using the 356A or 258B 
adapters, you must always connect to jack #1 of the adapter.
Crossover Wiring
If the standard crossover cord or the optional hub/router are not available, you can 
build your own crossover wiring arrangement to flip the transmit and receive leads 
for the LAN connection. Figure 5
 shows how this can be done with a 104A con-
necting block (comcode 105164859). When using this device, the distance limit 
from the switch to the INTUITY system is 328 feet (100 meters). Using this device, 
you would connect one Category 5 modular cord to the switch C-LAN circuit pack, 
and another Category 5 modular cord to the INTUITY LAN card.
Figure 5. Alternate Crossover Wiring
Lead 
Name25-Pair Cable 
Wire Color25-Pair 
Cable 
Connector 
Pin-outRJ45 
Jack 
Pin-outTerminal Block 
Pin-out on 
Connecting Block
TD+ white/orange 27 1 3
TD- orange/white 2 2 4
RD+ white/green 28 3 5
RD- green/white 3 6 6 
						

							GuestWorks Issue 6 Technician Handbook  555-231-109  Issue 1
April 2000
Installing the System 
29 Connecting the Hospitality Adjuncts 
Switch-to-INTUITY Admin Link (X.25)
This data link transfers information to support the INTUITY AUDIX service for 
office staff voice messaging. This connection will be used only if:
nYour system has been upgraded from an Issue 4 or earlier system to 
Issue 5 or later, and
nThe customer chooses to retain their X.25 hardware (a PI circuit pack is 
needed on the 
si system, or a Packet Gateway circuit pack is needed on an 
r system) instead of the TCP/IP C-LAN hardware. 
See “
Switch-to-INTUITY Admin Link (TCP/IP)” on Page 26. For installations using 
Mode Code integration, see “
Switch-to-INTUITY Admin Link (Mode Code 
Integration)” on Page 31.
NOTE:
The connectivity shown in this section will not work on an 
si system with 
duplication. For a duplicated system, the connection between the switch 
and the INTUITY is done with DCP data modules. See your project man-
ager for more information.
Parts List
nA PI port (TN765) on an si system, or a Packet Gateway port (TN577) on 
an 
r system
nOne H600-347 cable (r system only)
nOne H600-210 Group 3 cable (50 feet; 15.2 meters)
nOne 105C IDI (comcode 107422735) or 105D IDI (comcode 108367376)
An IDI provides electrical isolation and protection between the switch and 
the INTUITY hardware. The dip switch settings on the IDI must be set for 
“Direct Connect.”
nOne ED1E434-11 Group 175 cable (4.5 feet; 1.5 meters)
nOne DCIU card (comcode 406801647, J1P260AA, L31) installed in the 
MAP, usually located in slot 1. 
						

							GuestWorks Issue 6 Technician Handbook  555-231-109  Issue 1
April 2000
Installing the System 
30 Connecting the Hospitality Adjuncts 
Distance Limits
The distance limit between the switch and the IDI is 200 feet (61 meters). If you 
need a cable longer than the default 50 foot (15.2 meter) cable provided, order a 
Group 4 cable (100 feet; 30.5 meters) or a Group 5 cable (200 feet; 61 meters). 
See “
Appendix A — Par ts List” on Page 236 for a list of cables.
NOTE:
If you locate the switch more than 50 feet (15.2 meters) from the MAP and 
are using the coresident INTUITY Lodging Call Accounting system on the 
MAP, the call accounting link limit of 50 feet (15.2 meters) must be taken 
into account. Figure 14
 shows how the call accounting link can be extended 
beyond this limit.
Cabling Diagram
Figure 6 shows a detailed connection between a Processor Interface (PI) switch 
port (
si system) or Packet Gateway (PGATE) switch port (r system) and the DCIU 
card on the MAP.
Figure 6. Switch-to-INTUITY Admin Link (X.25)