Lucent Technologies GuestWorks Issue 6 Technician Handbook

							GuestWorks Issue 6 Technician Handbook  555-231-109  Issue 1
April 2000
Translations and Testing 
211 Switch-to-PMS Link Translations 
Switch-to-PMS Link Testing with the
RS232 Mini-Tester
Using the RS232 Mini-Tester (see the Note on Pa ge 1 1), check the status of the 
PMS link. The leads marked with an asterisk are controlled by the switch, and the 
PMS controls the other leads. If any switch leads are dark, there is no connection.
!CAUTION:
After using a mini-tester to check data leads, you MUST remove the 
mini-tester from the connection. DO NOT leave the mini-tester in-line during 
actual operation.
If the link to a PMS is active, the mini-tester should show the following. The 
Physical Link State should be up, and the Protocol State should be up. If this is the 
status of the link, proceed to “
Netcon and Data Module Testing” on Page 213. 
Otherwise, look at the other results in this section.
If the link is idle, the mini-tester may show the following. The Physical Link State 
will be down, and the Protocol State will be down. Possible causes may be that 
the switch or PMS are not administered correctly, or the PMS software is not 
running.
NOTE:
The CTS lead shows green when used with an 8400B. RTS will be lit on the 
front panel of the 7400A and 7400B. 
TD
RTS
DTR RD*
CTS*
DSR*
CD*
green
green
red
green
red
green
green
TD
RTS
DTR RD*
CTS*
DSR*
CD*
red
red
red
red
red
red
red 
						

							GuestWorks Issue 6 Technician Handbook  555-231-109  Issue 1
April 2000
Translations and Testing 
212 Switch-to-PMS Link Translations 
If the link to a PMS is idle, the mini-tester may also show the following. The 
Physical Link State will be down, and the Protocol State will be down. Possible 
causes may be that the PMS hardware is powered-up, but the switch is not 
administered correctly, or the PMS link is busied out at the switch.
NOTE:
The CTS lead shows green when used with an 8400B. RTS will be lit on the 
front panel of the 7400A or 7400B. 
TD
RTS
DTR RD*
CTS*
DSR*
CD*
red
red
red
red
redgreen
green 
						

							GuestWorks Issue 6 Technician Handbook  555-231-109  Issue 1
April 2000
Translations and Testing 
213 Switch-to-PMS Link Translations 
Netcon and Data Module Testing
To test the netcon and the data modules, do the following:
1. Use the status data-module XXXX command (where XXXX is the exten-
sion of the netcon data module).
If the status message shows that the netcon data module is in the in-ser-
vice/active state and shows the connected port of the actual data module, 
this indicates that there was an available netcon data channel and that the 
data module extension has been added to the hospitality parameters 
screen.
If the status message shows that the netcon data module is in the in-ser-
vice/idle state, the PMS link may have been busied out. Release the PMS 
link.
2. Use the status data-module XXXX command (where XXXX is the exten-
sion of the PMS link data module).
If the status message shows that the PMS link data module is in the in-ser-
vice/active state and shows the connected port of the netcon, this indicates 
that the PMS link data module extension has been added to the hospitality 
parameters screen.
If the status message shows that the netcon data module is in the in-ser-
vice/idle state, the PMS link may not be providing DTR. Contact the PMS 
vendor for assistance.
3. Dial the netcon extension and the PMS link data module extension. If these 
facilities are operational, you will hear a high-pitched data tone.
status data-module 7891
DATA-MODULE STATUS
Data Ext/Stn Ext for Stn DM: 7891 Service State: in-service/active
Port/Channel Number: 01A0502 Maintenance Busy? no
CF Destination Ext:
Connected Ports: 01AXX01
status data-module 7899
DATA-MODULE STATUS
Data Ext/Stn Ext for Stn DM: 7899 Service State: in-service/active
Port/Channel Number: 01AXX01 Maintenance Busy? no
CF Destination Ext:
Connected Ports: 01A0502 
						

							GuestWorks Issue 6 Technician Handbook  555-231-109  Issue 1
April 2000
Translations and Testing 
214 Switch-to-PMS Link Translations 
PMS Testing and Status
Use the test pms command to test the PMS link. If the link is not active, this com-
mand sometimes causes the link to be established. The PMS test (Test 215) 
should PASS before testing can proceed.
Use the status pms-link command to display the current status of the PMS link. 
The following is an example of that screen:
The fields are defined as follows:
nPhysical Link State — If the link state is Up, the transmit/receive 
lamps will be flashing, and all other lamps will be lit (except for the ringing 
indicator lamp). This indicates that the link is active, and the call has been 
placed from the netcon to the data module.
nProtocol State — If the protocol state is Up, the data module carrier 
detect lamp is lit, and at least one status inquiry message has been 
received and understood from the PMS. The data module transmit/receive 
lamps will be flashing if the switch is talking with the PMS. If the lamps stay 
on longer than the link idle timeout setting (usually 20 seconds), the switch 
and the PMS are communicating. If the TD lamp flashes every 15 to 20 
seconds, this indicates that the PMS is sending data to the switch.
nNumber of Retries — This count increments every 5 minutes for the 
first 12 retries, and then every 15 minutes until the link is established. A 
hight number of retries could indicate that the netcon data channel is not 
available because too many resources are assigned, or the data module 
could be busy. If there are no retries to report, this field is not displayed.
nMaintenance Busy? — This field shows whether the link is currently 
maintenance busied-out. If the link is not maintenance busied-out, this field 
is not displayed.
nDatabase Swapping? — If the field displays yes, the room images are 
being transmitted between the switch and the PMS. If the field displays 
pending, the database swap has been requested by the switch. If the field 
displays no, the PMS link is up.
status pms-link
PMS LINK STATUS
Physical Link State: Down
Protocol State: Down
Maintenance Busy? No
Database Swapping? No 
						

							GuestWorks Issue 6 Technician Handbook  555-231-109  Issue 1
April 2000
Translations and Testing 
215 Switch-to-PMS Link Translations 
Database Swap Testing
To test database swapping, do the following:
1. Busy-out the PMS link using the busyout pms-link command.
2. Do a check-in or check-out on the test room from the attendant console or 
backup telephone. This sets the flag for the switch to request a database 
swap from the PMS.
3. Release the PMS link using the release pms-link command.
4. Use the status pms-link command to verify the database swap between 
the switch and the PMS. A database swap can take from 20 minutes to 1 
hour. If the database swap completes immediately, the PMS may only be 
set up for an “empty swap” as opposed to a full swap. Contact the PMS 
vendor and request that they change their setup to do a full swap when one 
is requested by the switch.
NOTE:
Before the database swapping begins, the Database Swap-
ping field may show Pending.
5. When the database swapping is complete, the Database Swapping field 
displays No. Use the status station XXXX command (where XXXX is a 
guest room number) on a few guest rooms to confirm that the check-in and 
check-out status agrees between the switch and the PMS.
6. Use the list pms-down command to display any PMS messages that may 
help you troubleshoot link problems. The meanings of the PMS messages 
are found in “
Appendix C — List PMS Down Events” on Page 239.
status pms-link
PMS LINK STATUS
Physical Link State: Up
Protocol State: Up
Database Swapping? Yes 
						

							GuestWorks Issue 6 Technician Handbook  555-231-109  Issue 1
April 2000
Translations and Testing 
216 Switch-to-PMS Link Translations 
Check-In and Check-Out Testing
To test check-in and check-out, do the following:
1. Do a check-in for the test room from the PMS terminal.
2. Use the status station XXXX command (where XXXX is the test room 
number). The status should appear as follows:
At check-in, the Room Status field displays occupied, and the User 
Cntrl Restr field displays none. If an occupied room’s restriction is set 
to outward, this indicates that the guest is a cash-paying customer and is 
restricted from placing calls external to the switch.
3. Use the list station command to list the guest room stations. The test 
room guest name, as well as other guest names received on a database 
swap, should display on that listing.
4. Use the list maintenance pms-down command to display any PMS mes-
sages that may help you troubleshoot link problems. The meanings of the 
PMS messages are found in “
Appendix C — List PMS Down Events” on 
Pag e 23 9.
5. Do a check-out on the test room.
6. Run the status station XXXX command again.
The Room Status field should be vacant, and the restrictions should be 
set to outward.
7. Use the list pms-down command to display any PMS messages that may 
help you troubleshoot link problems. The meanings of the PMS messages 
are found in “
Appendix C — List PMS Down Events” on Page 239.
status station 1005 Page 1 of 1
GENERAL STATUS
Type: 2500 Service State: in-srv/on-hook or disc
Extension: 1005 Download Status: not-applicable
Port: 01B0601 SAC Activated? no
Call Parked? noUser Cntrl Restr: none
Ring Cut Off Act? No Group Cntrl Restr: none
Active Coverage Option: 1 CF Destination Ext:
Message Waiting:
Connected Ports:
ACD STATUS  HOSPITALITY STATUS
Grp/Mod Grp/Mod Grp/Mod Grp/Mod Grp/Mod AWU Call At:
/ / / / / User DND: not activated
/ / / / / Group DND: not activated
/////Room Status: occupied
/////
On ACD Call? no 
						

							GuestWorks Issue 6 Technician Handbook  555-231-109  Issue 1
April 2000
Translations and Testing 
217 Switch-to-PMS Link Translations 
Message Waiting Testing
You must test manual message waiting and voice messaging (if installed). To test 
manual message waiting, do the following:
1. From the PMS terminal, activate manual message waiting for the test 
room.
2. Use the status station XXXX command (where XXXX is the test room 
number). The status should appear as follows:
3. Use the list pms-down command to display any PMS messages that may 
help you troubleshoot link problems. The meanings of the PMS messages 
are found in “
Appendix C — List PMS Down Events” on Page 239.
4. Deliver the message from the PMS terminal.
5. Run the status station XXXX command again.
The Message Waiting field should be blank.
6. Use the list pms-down command to display any PMS messages that may 
help you troubleshoot link problems. The meanings of the PMS messages 
are found in “
Appendix C — List PMS Down Events” on Page 239.
status station 1005
GENERAL STATUS
Type: 2500 Service State: in-srv/on-hook or disc
Extension: 1005 Download Status: not-applicable
Port: 01B0601 SAC Activated? no
Call Parked? no User Cntrl Restr: none
Ring Cut Off Act? No Group Cntrl Restr: none
Active Coverage Option: 1 CF Destination Ext:
Message Waiting: pms
Connected Ports:
ACD STATUS  HOSPITALITY STATUS
Grp/Mod Grp/Mod Grp/Mod Grp/Mod Grp/Mod AWU Call At:
/ / / / / User DND: not activated
/ / / / / Group DND: not activated
/ / / / / Room Status: occupied
/////
On ACD Call? no 
						

							GuestWorks Issue 6 Technician Handbook  555-231-109  Issue 1
April 2000
Translations and Testing 
218 Switch-to-PMS Link Translations 
To test voice messaging by retrieving the message from the test room, do the 
following:
1. Call the test room.
2. Leave a message after the greeting and tone.
3. Use the status station XXXX command (where XXXX is the test room 
number). The status should appear as follows:
4. Use the list pms-down command to display any PMS messages that may 
help you troubleshoot link problems. The meanings of the PMS messages 
are found in “
Appendix C — List PMS Down Events” on Page 239.
5. From the test room, call the voice messaging system. You will hear “Wel-
come to the guest voice mail system. You have one new message.” Listen 
to the message, and then delete the message.
6. Run the status station XXXX command again.
The Message Waiting field should be blank.
7. Use the list pms-down command to display any PMS messages that may 
help you troubleshoot link problems. The meanings of the PMS messages 
are found in “
Appendix C — List PMS Down Events” on Page 239.
status station 1005
GENERAL STATUS
Type: 2500 Service State: in-srv/on-hook or disc
Extension: 1005 Download Status: not-applicable
Port: 01B0601 SAC Activated? no
Call Parked? no User Cntrl Restr: none
Ring Cut Off Act? No Group Cntrl Restr: none
Active Coverage Option: 1 CF Destination Ext:
Message Waiting: audix
Connected Ports:
ACD STATUS  HOSPITALITY STATUS
Grp/Mod Grp/Mod Grp/Mod Grp/Mod Grp/Mod AWU Call At:
/ / / / / User DND: not activated
/ / / / / Group DND: not activated
/ / / / / Room Status: occupied
/////
On ACD Call? no 
						

							GuestWorks Issue 6 Technician Handbook  555-231-109  Issue 1
April 2000
Translations and Testing 
219 Switch-to-PMS Link Translations 
To test voice messaging by retrieving the message from the attendant console, do 
the following:
1. Call the test room.
2. Leave another message after the greeting and tone.
3. Use the status station XXXX command (where XXXX is the test room 
number). The status should appear as follows:
4. Use the list pms-down command to display any PMS messages that may 
help you troubleshoot link problems. The meanings of the PMS messages 
are found in “
Appendix C — List PMS Down Events” on Page 239.
5. From the attendant console or backup telephone, call the voice messaging 
system. You will hear “Please enter your room extension.” Enter the test 
room extension. You will hear “You have one new voice mail message.” Lis-
ten to the message, and then delete the message.
6. Run the status station XXXX command again.
The Message Waiting field should be blank.
7. Use the list pms-down command to display any PMS messages that may 
help you troubleshoot link problems. The meanings of the PMS messages 
are found in “
Appendix C — List PMS Down Events” on Page 239.
status station 1005
GENERAL STATUS
Type: 2500 Service State: in-srv/on-hook or disc
Extension: 1005 Download Status: not-applicable
Port: 01B0601 SAC Activated? no
Call Parked? no User Cntrl Restr: none
Ring Cut Off Act? No Group Cntrl Restr: none
Active Coverage Option: 1 CF Destination Ext:
Message Waiting: audix
Connected Ports:
ACD STATUS  HOSPITALITY STATUS
Grp/Mod Grp/Mod Grp/Mod Grp/Mod Grp/Mod AWU Call At:
/ / / / / User DND: not activated
/ / / / / Group DND: not activated
/ / / / / Room Status: occupied
/////
On ACD Call? no 
						

							GuestWorks Issue 6 Technician Handbook  555-231-109  Issue 1
April 2000
Translations and Testing 
220 Switch-to-PMS Link Translations 
Controlled Restrictions Testing
To test Controlled Restrictions, do the following:
1. From the PMS terminal, activate Outward Restriction on the test room.
2. Use the status station XXXX command (where XXXX is the test room 
number). The status should appear as follows:
3. Use the list pms-down command to display any PMS messages that may 
help you troubleshoot link problems. The meanings of the PMS messages 
are found in “
Appendix C — List PMS Down Events” on Page 239.
4. From the PMS terminal, deactivate Outward Restriction on the test room.
5. Run the status station XXXX command again.
The User Cntrl Restr field should be blank.
6. Use the list pms-down command to display any PMS messages that may 
help you troubleshoot link problems. The meanings of the PMS messages 
are found in “
Appendix C — List PMS Down Events” on Page 239.
status station 1005
GENERAL STATUS
Type: 2500 Service State: in-srv/on-hook or disc
Extension: 1005 Download Status: not-applicable
Port: 01B0601 SAC Activated? no
Call Parked? noUser Cntrl Restr: outward
Ring Cut Off Act? No Group Cntrl Restr: none
Active Coverage Option: 1 CF Destination Ext:
Message Waiting: 
Connected Ports:
ACD STATUS  HOSPITALITY STATUS
Grp/Mod Grp/Mod Grp/Mod Grp/Mod Grp/Mod AWU Call At:
/ / / / / User DND: not activated
/ / / / / Group DND: not activated
/ / / / / Room Status: occupied
/////
On ACD Call? no