Lucent Technologies GuestWorks Issue 6 Technician Handbook

							GuestWorks Issue 6 Technician Handbook  555-231-109  Issue 1
April 2000
Translations and Testing 
131 Miscellaneous Translations 
nSend All Calls
When a telephone has Send All Calls active, and the telephone is called, 
the call goes directly to coverage and no station hunting is done. If a 
hunted-to telephone has Send All Calls active, it is skipped in the hunt-to 
chain.
Mailboxes for Guest Rooms (INTUITY)
Guest room mailboxes are handled differently depending on which type of mes-
saging link is used between the switch and the INTUITY.
When using TCP/IP or X.25 signaling, messages are sent between the PMS and 
the INTUITY system to automatically create guest room mailboxes when the PMS 
checks in a guest. No manual intervention is required.
When using Mode Code signaling, you must manually create a mailbox for each 
guest room and leave the mailbox open at all times. This procedure is described in 
the 
INTUITY Lodging Release 4 Administration document or the INTUITY 
Messaging Solutions Release 5 Documentation (CD)
. You must also use the 
Lodging Administration, System Parameter Administration command and set 
the Lamps ON For New Messages Only field to No. This means that the 
customer must clear messages manually every time a guest checks out. 
Instructions for this are also found in these documents.
When mailboxes are created, an * (asterisk) or 0 (zero) in the Guest Password 
field allows access to anyone checking that mailbox for messages. The system 
will not prompt the user for a password. If a # (pound or hash) is in the Guest 
Password field, guests can access their voice mailboxes only from their rooms.
NOTE:
The asterisk is the default password for a PMS-initiated check-in when the 
PMS does not send a password to the switch in stand-alone mode. The 
pound (or hash) symbol is the default password for a PMS-initiated check-in 
when the PMS does not send a password to the switch in the integrated 
switch link mode. See “
INTUITY Lodging-to-PMS Translations” on 
Pa ge 1 90 for more information.
If the guest mailbox has the Allow Personal Greeting field enabled, the 
guest can change their password when accessing their mailbox. A password must 
be four digits, non-sequential, non-repetitive, and not the same number as the 
room number. 
						

							GuestWorks Issue 6 Technician Handbook  555-231-109  Issue 1
April 2000
Translations and Testing 
132 Miscellaneous Translations 
Recorded Announcements (Switch)
Use the change announcements command to assign extension numbers to be 
used for recorded announcements. You can have up to 16 different recordings per 
Integrated Announcements circuit pack. The maximum recording time per circuit 
pack is 256 seconds (TN750) or 512 seconds (TN750B or TN750C). The exten-
sions used for recorded announcements must already be administered in the dial-
ing plan but cannot be used for any other purpose (such as stations or directory 
numbers).
Once you have designated which extensions will be used for recorded 
announcements, use the following procedures to record and test the 
announcements. You must record the announcements from the attendant console 
or from a station that has console permissions. It is recommended that you have a 
hotel employee record the announcements so the same person can be used for 
later changes or additions.
To record each of the announcements, do the following:
1. Go off-hook and dial the Announcement FAC _____.
2. Dial the extension number of the announcement you want to record.
If an announcement session is already in progress, or if announcements 
are being saved or restored, you will hear reorder tone. Try again later.
3. Press   and record after the tone.
If the announcement already exists and is marked “protected” in the 
announcements screen, you will hear intercept tone.
change announcements                                    Page   1 of   8
ANNOUNCEMENTS/AUDIO SOURCES
Ann.
No. Ext.  Type  COR TN Name             Q QLen Pro Rate Port
1:  380  integrated 1 1 Wakeup n N/A n  32 01A14
2:  381  integrated 1  1 1st Auto Atnd n N/A  n  32  01A14
3:  382  integrated 1 1 Dial Extension n N/A n  32 01A14
4:  383  integrated 1 1 Directory n N/A n  32 01A14
5: 1 1 n
6: 1 1 n
7: 1 1 n
8: 1 1 n
9: 1 1 n
10: 1 1 n
11: 1 1 n
12: 1 1 n
13: 1 1 n
14: 1 1 n
15: 1 1 n
16: 1 1 n
1 
						

							GuestWorks Issue 6 Technician Handbook  555-231-109  Issue 1
April 2000
Translations and Testing 
133 Miscellaneous Translations 
4. Hang up when finished recording the message.
NOTE:
The system records the sound of the receiver returning to the 
station. Press the switchhook with your finger, press  , or 
hang up gently.
5. After waiting 15 seconds, dial the extension number of the announcement 
you just recorded.
6. Listen to the recording. If you need to record the message again, repeat 
this procedure. If the message is satisfactory, hang up and repeat this pro-
cedure to record the other announcements.
To delete a recorded announcement, do the following:
1. Go off-hook at a station and dial the Announcement FAC _____.
2. Dial the extension number of the announcement you want to delete.
3. Press .
Confirmation tone is heard, and the announcement is deleted.
4. Hang up.
5. Use the change announcements command to delete the announcement 
extension.
If your system uses the TN750 or TN750B circuit packs, you must manually save 
the announcements recorded on those circuit packs. Use the save 
announcements command. If you do not save the announcements, all 
announcements recorded since the last save will be lost if the system loses power 
or if the TN750 or TN750B circuit packs are removed from the system.
If your system uses only the TN750C circuit pack, saving the announcements is 
not required. The TN750C has on-board memory for all announcements.
Drop
3 
						

							GuestWorks Issue 6 Technician Handbook  555-231-109  Issue 1
April 2000
Translations and Testing 
134 Miscellaneous Translations 
Use the change system-parameters hospitality command to administer options 
associated with recorded announcements. On Page 2, administer the following:
nUse the Announcement Type field to indicate the type of automatic 
wakeup announcement the hotel guest will receive. Allowable entries are 
as follows:
NOTE:
One of the following four fields appears depending on what data 
is entered in the Announcement Type field.
nThe Auxiliary Board for Announcement field appears only when 
the external announcement type is used. This indicates the equipment 
location of an auxiliary trunk circuit that connects to the external announce-
ment equipment. 
nThe Integrated Announcement Extension field appears only when 
the integrated announcement type is used. This indicates the wakeup 
announcement extension when using the integrated announcement circuit 
pack. Valid entries Usage
externalApplicable when using an announcement adjunct.
If external is used, complete the Auxiliary Board 
for Announcement field.
integratedApplicable when using the TN750B or TN750C 
announcement circuit pack.
If integrated is used, complete the Integrated 
Announcement Extension field. The extension 
you enter must be a valid integrated announcement 
extension (administered on the Recorded Announce-
ments screen) or a VDN. If you enter an invalid exten-
sion, the switch displays an error message.
mult-integApplicable when using the TN750B or TN750C 
announcement circuit pack.
If mult-integ is used, complete the Default 
Announcement Extension field. The extension 
you enter must be a valid integrated announcement 
extension (administered on the Recorded Announce-
ments screen) or a VDN. If you enter an invalid exten-
sion, the switch displays an error message.
voice- synthesisIf voice-synthesis is used, complete the Announce-
ment Ports field.
music-on-holdIf music-on-hold is used, no other field appears.
silence If silence is used, no other field appears. 
						

							GuestWorks Issue 6 Technician Handbook  555-231-109  Issue 1
April 2000
Translations and Testing 
135 Miscellaneous Translations 
nThe Default Announcement Extension field appears only when the 
mult-integ announcement type is used. This indicates the default wakeup 
announcement extension when using the integrated announcement circuit 
pack.
nThe Announcement Ports field appears only when the voice-synthe-
sis announcement type is used. For the voice-synthesis announcement 
type, this indicates the equipment location of two ports on a voice synthe-
sizer circuit pack.
nThe Length of Time to Remain Connected to Announcement 
field indicates the length of time in seconds that a hotel guest will be con-
nected to an announcement. This applies only after the guest has heard 
the announcement completely one time, but continues to listen.
See Managing Announcements in the 
DEFINITY ECS Administrator’s Guide for 
more information.
change system-parameters hospitality  Page   2 of   3
                              HOSPITALITY
Dual Wakeups? y  Daily Wakeup? y  VIP Wakeup? y
VIP Wakeups Per 5 Minutes: 5
Room Activated Wakeup With Tones? y
                    Time of Scheduled Wakeup Activity Report:
                     Time of Scheduled Wakeup Summary Report:
           Time of Scheduled Emergency Access Summary Report:
                                           Announcement Type: mult-integ
                              Default Announcement Extension: 380
          Length of Time to Remain Connected to Announcement: 30
             Extension to Receive Failed Wakeup LWC Messages: 399
            Routing Extension on Unavailable Voice Synthesis:
                    Display Room Information in Call Display? n
Automatic Selection of DID Numbers? y
                                  Number of Digits from PMS:
PMS Sends Prefix? n
                      Number of Digits in PMS Coverage Path: 3
Digit to Insert/Delete: 
						

							GuestWorks Issue 6 Technician Handbook  555-231-109  Issue 1
April 2000
Translations and Testing 
136 Miscellaneous Translations 
Emergency Access to Attendant (Switch)
Use the display system-parameters customer-options command, Page 2, to 
verify that the Emergency Access to Attendant feature is enabled. This feature 
can only be enabled with the 
init login ID. Contact technical support or your COE if 
you do not have permission to make this change.
Use the change system-parameters features command to administer 
parameters for the Emergency Access to Attendant feature.
nTime before Off-hook Alert — This is the system delay after a user 
goes off-hook before the attendant is notified of the condition.
nEmergency Access Redirection Extension — Enter a backup 
extension that can receive off-hook alert calls.
nNumber of Emergency Calls Allowed in Attendant Queue — 
Enter the number of off-hook alert calls that you wish to allow at any one 
time in the attendant queue.
nYou must also administer the feature access code (see Pag e 88) and the 
Off-Hook Alert option for the appropriate COS (see Pag e 91
). 
change system-parameters features  Page   3 of  10
                        FEATURE-RELATED SYSTEM PARAMETERS
                     Reserved Slots for Attendant Priority Queue: 5
                                      Time before Off-hook Alert: 10
                          Emergency Access Redirection Extension: 195
Number of Emergency Calls Allowed in Attendant Queue: 5
                                            Call Pickup Alerting? n
Temporary Bridged Appearance on Call Pickup? y
Call Pickup on Intercom Calls? y
Directed Call Pickup? n
Extended Group Call Pickup: none
               Deluxe Paging and Call Park Timeout to Originator? y
   Controlled Outward Restriction Intercept Treatment: attendant
  Controlled Termination Restriction (Do Not Disturb): attendant
            Controlled Station to Station Restriction: attendant
AUTHORIZATION CODE PARAMETERS Authorization Codes Enabled? y
Authorization Code Length: 7
Authorization Code Cancellation Symbol: #
Attendant Time Out Flag? n
Display Authorization Code? y
Controlled Toll Restriction Replaces: none 
						

							GuestWorks Issue 6 Technician Handbook  555-231-109  Issue 1
April 2000
Translations and Testing 
137 Miscellaneous Translations 
Crisis Alert (Switch)
Crisis Alert is a feature that sends a message to one or more attendant consoles, 
one or more digital display telephones, and to as many as three digital numeric 
pagers when a guest or employee places a call to an emergency service agency 
(for example, 911). The message will help personnel identify where the emer-
gency has occurred at the property.
To ensure that the Crisis Alert feature operates properly, you must administer ARS 
patterns to accept any combination of digits that guests could possibly dial while 
trying to dial the emergency service agency, and route the call to the correct loca-
tion. For example, some guests might dial 9 (for an outside line) and then 911. 
Other guests may only dial 911. Without the correct routing patterns, the call will 
not go through. These screens show two examples of how this routing can be 
administered.
Assign a routing pattern and the alrt Call Type to the desired emergency service 
access code. For example, if your emergency service access code is 911, assign 
the 911 digit string to a routing pattern and assign it the alrt Call Type. This takes 
care of the condition when the guest dials 9 (for local access) and then 911. If a 
guest only dials 911, you also want the call to route to the emergency service 
agency. You must assign a dialed string of 11 with a different routing pattern that 
removes the dialed digits 11 and inserts the dialed digit string 911. The following 
screens show these two examples administered as part of the ARS Digit Analysis 
Table.
change ars analysis 9 Page 1 of 1
ARS DIGIT ANALYSIS TABLE
Location: all Percent Full: 6
Dialed Total Route Call Node ANI
String Min Max Pattern Type Num Reqd
911 3 3 5 alrt n
 n
 n
 n
 n
 n
 n
 n
 n
 n 
						

							GuestWorks Issue 6 Technician Handbook  555-231-109  Issue 1
April 2000
Translations and Testing 
138 Miscellaneous Translations 
Use the change route-pattern command to assign a routing pattern for the 
emergency service access code. In this first example, Preference 1 of Pattern 5 is 
used when guests dial 9911 (9 for the ARS access code, and 911 for the 
emergency service agency).
change ars analysis 1 Page 1 of 1
ARS DIGIT ANALYSIS TABLE
Location: all Percent Full: 6
Dialed Total Route Call Node ANI
String Min Max Pattern Type Num Reqd
11 2 2 6 alrt n
 n
 n
 n
 n
 n
 n
 n
 n
 n
change route-pattern 5 Page 1 of 1
Pattern Number: 5
Grp. FRL NPA Pfx Hop Toll No. Del Inserted IXC
No. Mrk Lmt List Digits Digits
1: 5 0
2:
3:
4:
5:
6:
BCC VALUE TSC CA-TSC ITC BCIE Service/Feature No Numbering LAR
0 1 2 3 4 W Request Dgts Format
Subaddress
1: y y y y y n n rest
2: y y y y y n n rest
3: y y y y y n n rest
4: y y y y y n n rest
5: y y y y y n n rest
6: y y y y y n n rest 
						

							GuestWorks Issue 6 Technician Handbook  555-231-109  Issue 1
April 2000
Translations and Testing 
139 Miscellaneous Translations 
In this second example, Preference 1 of Pattern 6 is used when guests dial 911. 
Pattern 6 deletes the two digits dialed (11) after the ARS access code (9) and 
inserts the caller’s intended digit string (911).
Crisis Alert can notify attendant consoles, digital display telephones, and digital 
numeric pagers. If you are setting up Crisis Alert to notify one or more display 
telephones, use the change system-parameters crisis-alert command to 
indicate whether every designated display telephone user must respond to the 
crisis notification, or whether only one user must respond. 
Use this same command to administer the Crisis Alert to Pager options.
NOTE:
You should never set up Crisis Alert to Pager as your only option. You 
should always set up at least one attendant console or telephone to receive 
crisis alert messages.
The options for Crisis Alert to Pager include the following:
nAlert Pager — Enter y to enable Crisis Alert to Pager. When this field is 
enabled, the other fields display. If you want to temporarily disable this fea-
ture, enter n. This will cause the fields to disappear, but any data in the 
fields will be displayed the next time you enable the feature.
nOriginating Extension — Enter a valid extension from the dial plan.
nCrisis Alert Code — Enter a distinctive code that identifies this page as an 
emergency call from the property. For example, you might use 911 in the 
United States.
change route-pattern 6 Page 1 of 1
Pattern Number: 6
Grp. FRL NPA Pfx Hop Toll No. Del Inserted IXC
No. Mrk Lmt List Digits Digits
1: 5 0 2 911
2:
3:
4:
5:
6:
BCC VALUE TSC CA-TSC ITC BCIE Service/Feature No Numbering LAR
0 1 2 3 4 W Request Dgts Format
Subaddress
1: y y y y y n n rest
2: y y y y y n n rest
3: y y y y y n n rest
4: y y y y y n n rest
5: y y y y y n n rest
6: y y y y y n n rest 
						

							GuestWorks Issue 6 Technician Handbook  555-231-109  Issue 1
April 2000
Translations and Testing 
140 Miscellaneous Translations 
nRetries — Enter the number of times (0 to 10) the system will attempt to 
send the alert message if the call was unsuccessful.
nRetry Interval — Enter the amount of time between retries. You may enter a 
value from 30 to 60 seconds.
nMain Number — Enter the LDN for the property, or a number that the user 
would call to respond to the crisis alert page. This is an optional field, and 
can be up to 15 digits, including one or more # digits at the end of the num-
ber.
nPager Numbers and PIN — Enter at least one, and up to three different 
pager numbers (up to 15 digits). If needed, enter personal ID numbers 
(PIN) for each pager number (also up to 15 characters). For the PIN, the 
letter p adds a pause interval before sending the PIN. The characters * and 
# may also be part of the PIN.
nDTMF Duration — Enter a value (from 20 to 2550 msec) for the duration of 
the DTMF tones, and the amount of pause between the tones. The default 
for each is 100 msec. This value may need to be adjusted depending on 
trunking requirements.
Based on the above example, the person with pager number 623-577-1353 will 
receive crisis aler ts that will display “999 3000 555-3000.”
change system-parameters crisis-alert Page 1 of 1
CRISIS ALERT SYSTEM PARAMETERS
ALERT STATION
Every User Responds? y
ALERT PAGER
Alert Pager? y
Originating Extension: 3000
Crisis Alert Code: 999
Retries: 3
Retry Interval: 60
Main Number: 555-3000
Pager Number  Pin Number
1: 623-577-1353 1:
2: 2:
3: 3:
DTMF Duration - Tone (msec): 100 Pause (msec): 100