Lucent Technologies GuestWorks Issue 6 Technician Handbook

							GuestWorks Issue 6 Technician Handbook  555-231-109  Issue 1
April 2000
Translations and Testing 
141 Miscellaneous Translations 
Trunk Groups (Switch)
Use the add trunk-group command to assign each trunk group. For more infor-
mation on administering trunk groups, including CAMA 911 emergency trunks, 
see the 
DEFINITY ECS Administrator’s Guide.
nCOR — Each trunk group must have a COR.
nCDR Reports — Enter y for every trunk group that the customer wishes to 
record. Usually, only outgoing trunk groups are recorded.
nDial Access — Enter n.
NOTE:
When a call accounting package is first installed, the set of extensions and 
trunks administered on the switch is coordinated with the call accounting 
vendor. If extensions and trunks are added at a later date, the call account-
ing vendor must be notified so changes can be added to the call accounting 
package.
add trunk-group 1                                            Page   1 of  10
                                TRUNK GROUP
Group Number: 1                   Group Type: co            CDR Reports: y
  Group Name: Outside CallCOR: 20TN: 1        TAC: 710
   Direction: two-way       Outgoing Display? n
 Dial Access? n               Busy Threshold: 10 Night Service:
Queue Length: 0          Country: 1                Incoming Destination: attd
   Comm Type: voice Auth Code? n Digit Absorption List:
    Prefix-1? y                  Trunk Flash? n         Toll Restricted? y
TRUNK PARAMETERS
            Trunk Type: ground-start
    Outgoing Dial Type: tone                              Cut-Through? n
     Trunk Termination: rc                    Disconnect Timing(msec): 500
            Auto Guard? n    Call Still Held? n     Sig Bit Inversion: none
Analog Loss Group: 6  Digital Loss Group: 11
                                  Trunk Gain: high
 Disconnect Supervision - In? y  Out? n Cyclical Hunt? y
 Answer Supervision Timeout: 10            Receive Answer Supervision? n 
						

							GuestWorks Issue 6 Technician Handbook  555-231-109  Issue 1
April 2000
Translations and Testing 
142 Miscellaneous Translations 
Automatic Selection of DID Numbers (Switch)
Automatic Selection of DID Numbers allows the switch to assign a random DID 
number to a guest room when the guest checks in. This gives the guest a direct 
phone number to their room that can be shared with family or business associ-
ates. This enhances the guest’s security by allowing people to contact them with-
out giving out their room number. This DID number can be dialed as an extension 
from within the proper ty, or as a 7- or 10-digit number by callers outside of the 
property. These numbers are selected from a block of DID numbers purchased by 
the customer from their local telephone company.
The switch selects the DID numbers from an administered set of DID numbers. 
The numbers are selected on a rotating basis, with the oldest DID number 
assigned with each new check-in. After the switch assigns a number, the number 
can be viewed and changed manually from an attendant console or backup 
telephone.
This feature works when checking in either from the attendant console or backup 
telephone, or when checking in using a PMS, as long as the PMS has been 
modified to use this feature. The PMS interface has been changed to allow the 
PMS to request a DID number, which the switch sends as part of the check-in 
response. See 
DEFINITY ECS and GuestWorks Property Management System 
Interface Specifications
 (555-231-601, Issue 2 or later) for more details.
To administer this feature, do the following:
nEnable the Automatic Selection of DID Numbers feature.
nAssign a block of extensions to be used as DID numbers.
nAssign a DID View button on the attendant console and backup tele-
phones. 
						

							GuestWorks Issue 6 Technician Handbook  555-231-109  Issue 1
April 2000
Translations and Testing 
143 Miscellaneous Translations 
Enabling Automatic Selection of DID Numbers
Use the change system-parameters hospitality command, Page 2, to enable 
this feature.
Assigning the DID Numbers
Use the add station XXXX command to assign the DID numbers. Use a block of 
unassigned extensions from the switch numbering plan. The DID numbers must 
match the last four digits of the DID numbers assigned by the customer’s tele-
phone company. The quantity of DID numbers assigned is up to the customer. 
They may want to limit the quantity of DID numbers assigned, or have the ability to 
give out a DID number to every guest. When assigning the DID numbers, do not 
use a COS that has the Client Room feature enabled. This prevents someone 
from accidentally checking in or checking out a DID telephone number.
When you first assign the DID numbers, the Hunt-to Station field does not 
have an assignment (it is a display-only field). When a DID number is assigned to 
a guest room extension when they check in, that guest room extension is then 
displayed in the Hunt-to Station field of the assigned DID number.
After you assign one DID number, use the duplicate station XXXX command to 
create the rest of your DID numbers.
change system-parameters hospitality  Page   2 of   3
                              HOSPITALITY
Dual Wakeups? y  Daily Wakeup? y  VIP Wakeup? y
VIP Wakeups Per 5 Minutes: 5
Room Activated Wakeup With Tones? y
                    Time of Scheduled Wakeup Activity Report: 12:00:am
                     Time of Scheduled Wakeup Summary Report: 12:30:am
           Time of Scheduled Emergency Access Summary Report: 12:45:am
                                           Announcement Type: silence
          Length of Time to Remain Connected to Announcement: 30
             Extension to Receive Failed Wakeup LWC Messages: 399
            Routing Extension on Unavailable Voice Synthesis:
                    Display Room Information in Call Display? n
Automatic Selection of DID Numbers? y
                                  Number of Digits from PMS:
PMS Sends Prefix? n
                      Number of Digits in PMS Coverage Path: 3
Digit to Insert/Delete:
add station 6000 Page   1 of  1
                                     STATION
Extension: 6000
     Type: xdidTN: 1
Coverage Path 1: 5 COR: 1
     Name:  Coverage Path 2: COS: 10
Hunt-to Station: 
						

							GuestWorks Issue 6 Technician Handbook  555-231-109  Issue 1
April 2000
Translations and Testing 
144 Miscellaneous Translations 
Assigning a DID View Button
A DID View button can be assigned to attendant consoles and backup telephones 
with console permissions. See “
Attendant Console Button Layouts (Switch)” on 
Pag e 10 8 and “Backup Telephone Button Layouts (Switch)” on Page 117 for more 
information.
Considerations
nCall Coverage
Calls using a DID number will cover to the guest’s coverage path as if the 
guest’s extension was dialed.
nCall Coverage for Unassigned DID Numbers
Assign a special Call Coverage path for all DID numbers. This coverage 
should terminate to the attendant or to a recording stating that the number 
dialed is no longer in use. When the DID number is assigned to a guest 
room, the coverage follows the path for that guest. When the DID number 
is not being used, the call will go to the attendant or to a recording. 
If the coverage goes to special mailbox on the voice mail system, you can 
administer the system so the caller can dial 0 to get the front desk. For 
example, the recording could say “Thank you for calling the ABC Hotel. The 
guest you have called is no longer available at this number. Please press 0 
for assistance.” 
nCall Detail Recording
Incoming calls are recorded for the DID number, not the room extension 
number. Billing for incoming calls to DID numbers must be coordinated with 
the call accounting system vendor.
nDID Number Rotation
Initially, the DID numbers are assigned during check-in in the order they 
were administered on the switch. Over time, that order will become more 
random depending on the length of each guest’s stay.
nSave Translations
The DID number assignments are saved in translation (either when done 
manually or during the automatic save every night). Any system resets of 
level 3 or higher will lose DID number check-in assignments since the last 
save.  
						

							GuestWorks Issue 6 Technician Handbook  555-231-109  Issue 1
April 2000
Translations and Testing 
145 Miscellaneous Translations 
Automatic Wakeup Options (Switch)
The following options are available for the Automatic Wakeup feature:
nDual Wakeup
nDaily Wakeup
nVIP Wakeup, including the maximum number of VIP Wakeup requests 
allowed during a 5-minute interval
nWakeup Activation via Tones
NOTE:
If Wakeup Activation via Tones is enabled, the wakeup feature 
provided by a Speech Synthesizer circuit pack is disabled from 
service.
nIf a wakeup call is not acknowledged by the guest answering the call, the 
switch keeps track of these failed wakeups. Use the Extension to 
Receive Failed Wakeup LWC Messages field to assign a message 
waiting lamp to notify front desk personnel when this happens. See more 
about this in “
Attendant Console Button Layouts (Switch)” on Page 108 and 
“
Backup Telephone Button Layouts (Switch)” on Page 117.
nThe speech synthesizer circuit pack allows guests to create their own 
wakeup call requests. If the speech synthesizer is unavailable (busy or out 
of service), you can administer a backup extension that will receive those 
wakeup call requests so that they can still be entered into the system. Use 
the Routing Extension on Unavailable Voice Synthesis field 
to administer a front desk extension that can take those wakeup requests.
change system-parameters hospitality  Page   2 of   3
                              HOSPITALITY
Dual Wakeups? y Daily Wakeup? y VIP Wakeup? y
VIP Wakeups Per 5 Minutes: 5
Room Activated Wakeup With Tones? y
                    Time of Scheduled Wakeup Activity Report:
                     Time of Scheduled Wakeup Summary Report:
           Time of Scheduled Emergency Access Summary Report:
Announcement Type: mult-integ
                              Default Announcement Extension: 380
          Length of Time to Remain Connected to Announcement: 30
             Extension to Receive Failed Wakeup LWC Messages: 399
            Routing Extension on Unavailable Voice Synthesis: 300
                    Display Room Information in Call Display? n
Automatic Selection of DID Numbers? y
                                  Number of Digits from PMS:
PMS Sends Prefix? n
                      Number of Digits in PMS Coverage Path: 3
Digit to Insert/Delete: 
						

							GuestWorks Issue 6 Technician Handbook  555-231-109  Issue 1
April 2000
Translations and Testing 
146 Miscellaneous Translations 
Call Vectoring (Switch)
NOTE:
If you use a vector to route calls to a location outside of your hotel, the COR 
of the vector must route using its own ARS restricted partition to prevent toll 
fraud, and the Facility Restriction Level (FRL) should be set to 0.
The Call Vectoring feature is used to set up the Automated Attendant feature for 
incoming calls to the hotel. Coordinate this administration with your customer. To 
set up an automated attendant, you will need a recorded announcement circuit 
pack (TN750C), and you will need to record announcements (see Pag e 13 2
).
You must first assign a vector directory number (VDN) using the add vdn XXXX 
command. The extension number XXXX is an unused extension on the switch. 
You can have up to 20 VDNs depending on the capacity of the system (
R8csi/si 
is 10; 
R8r is 20). One of the VDNs is usually the published telephone number for 
the hotel. A second VDN could be used by hotel guests to provide a menu of 
information about hotel services and events. After you add a VDN, you can later 
change the VDN if needed. For more information about vectors, see 
DEFINITY 
BCS and GuestWorks Issue 6 Call Vectoring Guide.
The next step is to create the vector used by callers to access different numbers at 
the hotel. The following example shows an auto-attendant vector.
change vector 1 Page 1 of 3
CALL VECTOR
Number: 1  Name auto-attd-1
Multimedia? n  Attendant Vectoring? y  Lock? n
Basic? y EAS? n G3V4 Enhanced? n ANI/II-Digits? n ASAI Routing? n
Prompting? y LAI? n G3V4 Adv Route? n CINFO? n BSR? n
01 wait-time 2 secs hearing ringback
02 collect 1 digits after announcement 381
03 
04 route-to number 0 with cov n if digit = 0
05 route-to number 105 with cov n if digit = 1
06 goto step 12 if digits = 2
07 route-to number 699 with cov n if digit = 3
08 goto step 20 if digits = 4
09 goto step 16 if digits = 5
10 route-to number 0 with cov n if unconditionally
11 
						

							GuestWorks Issue 6 Technician Handbook  555-231-109  Issue 1
April 2000
Translations and Testing 
147 Miscellaneous Translations 
This vector does the following:
1. The caller hears ringback for 2 seconds.
2. Announcement 381 plays. This announcement asks callers to do one of the 
following:
nPress   or wait if they want the front desk; if they press   or wait 
for the timeout, they are routed to the front desk.
nPress   if they want the reservation desk; if they press  , they are 
routed to extension 105, which is the reservations desk.
nPress   if they know the guest room extension; if they press  , 
they are routed to announcement 382, which tells them to dial the 
guest room extension.
nPress   if they want to retrieve their voice messages; if they press 
, the call is routed to the voice messaging system.
nPress   if they know the department they wish to access (such as 
catering); if they press  , they are routed to announcement 383, 
which gives them a listing of several extensions at the hotel that they 
can dial directly.
nPress   to start over again; if they press  , the caller hears 
announcement 381, which repeats all of the options.
nIf the caller dials anything else, the call is routed to the front desk.
change vector 1Page 2 of 3
CALL VECTOR
12 collect 3 digits after announcement 382
13 route-to digits with coverage y
14 route-to number 0 with cov n if unconditionally
15 
16 goto step 2 if unconditionally
17
18
19
20 collect 3 digits after announcement 383
21 goto step  13 if unconditionally
22
00
11
22
3
3
4
4
55 
						

							GuestWorks Issue 6 Technician Handbook  555-231-109  Issue 1
April 2000
Translations and Testing 
148 Miscellaneous Translations 
Dial by Name (Switch)
The Dial by Name feature allows you to “dial” someone by entering their name 
from your touch-tone keypad. This feature is accessible by using the Call Vector-
ing feature and recorded announcements (see Page 132
) to create an auto-atten-
dant procedure where one option allows callers to enter a person’s name instead 
of their extension number. The system processes the name characters received, 
and, when a single match is found, the number is dialed automatically. For more 
information about Dial by Name and vectoring, see 
DEFINITY BCS and Guest-
Works Issue 6 Overview
, and DEFINITY BCS and GuestWorks Issue 6 Call Vec-
toring Guide.
You must first assign a VDN using the add vdn XXXX command. The extension 
number XXXX is an unused extension on the switch. You can have up to 20 VDNs 
depending on the capacity of the system (
R8csi/si is 10; R8r is 20). The VDN used 
for Dial by Name would be the published telephone number for the hotel.
The next step is to create the vector that enables the Dial by Name feature. The 
following example shows a vector that includes steps for Dial by Name.
change vector 2 Page 1 of 3
CALL VECTOR
Number: 2 Name Dial by Name
Multimedia? n  Attendant Vectoring? y  Lock? n
Basic? y EAS? n G3V4 Enhanced? n ANI/II-Digits? n ASAI Routing? n
Prompting? y LAI? n G3V4 Adv Route? n CINFO? n BSR? n
01 wait-time 2 secs hearing ringback
02 collect 1 digits after announcement 381
03 
04 route-to number 0 with cov n if digit = 0
05 route-to number 105 with cov n if digit = 1
06 goto step 12 if digits = 2
07 goto step 21 if digits = 3
08 goto step 19 if digits = 4
09 goto step 16 if digits = 5
10 route-to number 0 with cov n if unconditionally
11 
						

							GuestWorks Issue 6 Technician Handbook  555-231-109  Issue 1
April 2000
Translations and Testing 
149 Miscellaneous Translations 
change vector 2 Page 2 of 3
CALL VECTOR
12 collect 3 digits after announcement 382
13 route-to digits with coverage y
14 route-to number 0 with cov n if unconditionally
15 
16 goto step 2 if unconditionally
17
18
19 collect 3 digits after announcement 383
20 goto step  13 if unconditionally
21 collect 4 digits after announcement 661
22 route-to name1 with coverage y
change vector 2 Page 3 of 3
CALL VECTOR
23 goto step 30 if nomatch
24 collect 11 digits after announcement 662
25 route-to name2 with coverage y
26 goto step 30 if nomatch
27 collect 2 digits after announcement 663
28 route-to name3 with coverage y
29 goto step 30 if nomatch
30 collect 1 digits after announcement 660
31 goto step 21 if digits = 1
32 route-to number 0 with cov n if unconditionally 
						

							GuestWorks Issue 6 Technician Handbook  555-231-109  Issue 1
April 2000
Translations and Testing 
150 Miscellaneous Translations 
This vector does the following:
1. The caller hears ringback for 2 seconds.
2. Announcement 381 plays. This announcement asks them to do one of the 
following:
nPress   or wait if they want the operator; if they press   or wait for 
the timeout, they are routed to the operator.
nPress   if they want the front desk; if they press  , they are routed 
to extension 105, which is the front desk.
nPress   if they know the person’s extension; if they press  , they 
are routed to announcement 382, which tells them to dial the per-
son’s extension.
nPress   if they know the person’s name; if they press  , the follow-
ing sub-procedure occurs:
a. Announcement 661 plays requesting they enter the first four 
letters of the person’s last name.
If there is a single match, the call is redirected.
If there are multiple matches, continue with Step b.
If there is no match, go to Step d.
b. Announcement 662 plays requesting they enter the rest of 
the person’s last name, followed by the   key.
If there is a single match, the call is redirected.
If there are multiple matches, continue with Step c.
If there is no match, go to Step d.
c. Announcement 663 plays requesting they enter the first two 
letters of the person’s first name.
If there is a single match, the call is redirected.
If there is no match, continue with Step d.
d. Since there are no matches, announcement 660 plays telling 
them they can press   to try again, or press   to get an 
operator.
nPress   if they know the department (such as housekeeping) they 
wish to access. If they press  , they are routed to 
announcement 383, which gives them a listing of several depart-
ments that they can dial directly.
nPress   to start over again; if they press  , the caller hears 
announcement 381, which repeats all of the options.
nIf the caller dials anything else, the call is routed to the operator.
00
11
22
33
#
10
4
4
55