Lucent Technologies GuestWorks Issue 6 Technician Handbook

							555-231-109
Comcode 108596974
Issue 1
April 2000
GuestWorks®
Issue 6
Technician Handbook 
						

							Copyright 
Ó 2000, Lucent Technologies
All Rights Reserved
Printed in U.S.A.
Notice
Every effort was made to ensure that the information in this book was 
complete and accurate at the time of printing.  However, information is 
subject to change.
Your Responsibility for Your System’s Security
Toll fraud is the unauthorized use of your telecommunications system 
by an unauthorized party, for example, persons other than your com-
pany’s employees, agents, subcontractors, or persons working on your 
company’s behalf. Note that there may be a risk of toll fraud associated 
with your telecommunications system and, if toll fraud occurs, it can 
result in substantial additional charges for your telecommunications 
services.
You and your system manager are responsible for the security of your 
system, such as programming and configuring your equipment to pre-
vent unauthorized use. The system manager is also responsible for 
reading all installation, instruction, and system administration docu-
ments provided with this product in order to fully understand the fea-
tures that can introduce risk of toll fraud and the steps that can be taken 
to reduce that risk. Lucent Technologies does not warrant that this 
product is immune from or will prevent unauthorized use of com-
mon-carrier telecommunication services or facilities accessed through 
or connected to it. Lucent Technologies will not be responsible for any 
charges that result from such unauthorized use.
Lucent Technologies Fraud Intervention
If you suspect that you are being victimized by toll fraud and you need 
technical support or assistance, call the BCS Technical Service Center 
Toll Fraud Intervention Hotline at 1-800-643-2353. Outside the conti-
nental United States, contact your local Lucent Technologies autho-
rized representative.
Federal Communications Commission Statement
Part 15: Class A Statement. This equipment has been tested and 
found to comply with the limits for a Class A digital device, pursuant to 
Part 15 of the FCC Rules.  These limits are designed to provide reason-
able protection against harmful interference when the equipment is 
operated in a commercial environment.  This equipment generates, 
uses, and can radiate radio frequency energy and, if not installed and 
used in accordance with the instruction manual, may cause harmful 
interference to radio communications.  Operation of this equipment in 
a residential area is likely to cause harmful interference, in which case 
the user will be required to correct the interference at his own expense.
Part 68: Network Registration Number. This equipment is registered 
with the FCC in accordance with Part 68 of the FCC Rules. It is identi-
fied by FCC registration number AS593M-13283-MF-E.
Canadian Department of Communications (DOC)
Interference Information
This digital apparatus does not exceed the Class A limits for radio 
noise emissions set out in the radio interference regulations of the 
Canadian Department of Communications.
Le Présent Appareil Nom
érique n’émet pas de bruits radio
électriques 
d
épassant les limites applicables aux appareils num
ériques de la class 
A pr
éscrites dans le reglement sur le brouillage radio
électrique 
édict
é 
par le minist
ére des Communications du Canada.
Trademarks
AUDIX, DEFINITY, and GuestWorks are registered trademarks of 
Lucent Technologies.
Comsphere is a registered trademark of Paradyne Corp.GuideBuilder, INTUITY, and ProLogix are trademarks of Lucent Tech-
nologies.
Okidata is a registered trademark of OKI Electric Co., LTD.
UNIX is a registered trademark in the United States and other coun-
tries, licensed exclusively through X/Open Company Limited.
Xiox is a trademark of Xiox Corporation.
Ordering Information
Call: Lucent Technologies Publications Center
U.S. Voice: 1 888 582 3688
U.S. Fax: 1 800 566 9568
Canada Voice: +1 317 322 6619
Europe, Middle East, Africa Voice: +1 317 322 6416
Asia, China, Pacific Region, Caribbean,
Latin America Voice: +1 317 322 6411
Non-U.S. Fax: +1 317 322 6699
Write: Lucent Technologies Publications Center
2855 N. Franklin Road
Indianapolis, IN 46219
U.S.A.
Order: Document No. 555-231-109
Comcode 108596974
1, April 2000
For more information about Lucent Technologies documents, refer to 
the section entitled “Related Documents” in “About This Handbook.”
You can be placed on a Standing Order list for this and other BCS doc-
uments you may need. Standing Order will enable you to automatically 
receive updated versions of individual documents or document sets, 
billed to account information that you provide. For more information 
on Standing Orders, or to be put on a list to receive future issues of this 
document, please contact the Lucent Technologies BCS Publications 
Center.
GuestWorks Support
To receive support on GuestWorks, call 1-800-242-2121. Outside the 
continental United States, contact your local Lucent Technologies 
authorized representative. 
European Union Declaration of Conformity
The “CE” mark affixed to the equipment described in this book indi-
cates that the equipment conforms to the following European Union 
(EU) Directives:
• Electromagnetic Compatibility (89/336/EEC)
• Low Voltage (73/23/EEC)
• Telecommunications Terminal Equipment (TTE) i-CTR3 
BRI and i-CTR4 PRI
For more information on standards compliance, contact your local dis-
tributor.
Comments
To comment on this document, return the comment form.
Lucent Technologies Web Page
The World Wide Web home page for Lucent Technologies is
http://www.lucent.com
Acknowledgment
This document was prepared jointly by the Lucent Technologies Cus-
tomer Training & Information Products Organization, and the Informa-
tion Development Organization for Global Learning Solutions
Bell Laboratories 
						

							GuestWorks Issue 6 Technician Handbook  555-231-109  Issue 1
April 2000
Contents 
iii  
Contents
Contents iii
About This Handbook 1
nSuggested Training1
nReasons for Issue1
nConventions2
nRelated Documents3
nGuestWorks Features6
Installing the System 9
nOverview9
nInstallation Checklist10
nUpgrade Issues11
nAdditional Parts and Test Equipment11
nPlanning and Preparing the Site12
nUnpacking the Equipment16
nInstalling and Connecting the Equipment16
nInstalling Telecommunications Cabling17
nInstalling the Management Terminal17
Connecting a PC to the Switch18
Parts List18
Cabling Diagram18
nActivating the Systems19
nSetting Up the Initial Options20
nConnecting the Hospitality Adjuncts22
Overall GuestWorks Connectivity24
Switch-to-INTUITY Admin Link (TCP/IP)26
Parts List26
Distance Limits26
Cabling Diagram27
Crossover Wiring28
Switch-to-INTUITY Admin Link (X.25)29
Parts List29
Distance Limits30
Cabling Diagram30 
						

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Switch-to-INTUITY Admin Link (Mode Code
Integration)31
Switch-to-INTUITY Voice Port Connections32
Parts List32
Distance Limits33
Cabling Diagram36
INTUITY Lodging-to-PMS Link37
Parts List37
Distance Limits37
Cabling Diagram38
Test Procedure39
Switch-to-Call Accounting Link (with
Co-Resident INTUITY Lodging Call Accounting)41
Parts List41
Distance Limits41
Cabling Diagram42
Test Procedure 42
Switch-to-Call Accounting Link (Xiox Call
Accounting System)44
Parts List44
Distance Limits44
Cabling Diagram45
Test Procedure 45
Switch-to-Call Accounting Link (Stand-alone Call
Accounting Systems)47
Parts List47
Distance Limits47
Cabling Diagram47
Test Procedure 48
Switch-to-Call Accounting Link using DCP
Data Modules50
Parts List50
Distance Limits51
Cabling Diagram51
8400B Options52
7400A Options53
7400B Options54 
						

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April 2000
Contents 
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INTUITY Lodging Call Accounting-to-PMS Link55
Parts List55
Distance Limits55
Cabling Diagram56
Xiox Call Accounting-to-PMS Link57
Parts List57
Distance Limits57
Cabling Diagram57
Switch-to-PMS Link58
Parts List58
Distance Limits58
Cabling Diagram59
8400B Options60
7400A Options61
7400B Options62
Test Procedure 62
Journal/PMS Log or System Printer Connections
on the Switch64
Parts List64
Distance Limits64
Cabling Diagram65
8400B Options66
7400A Options67
7400B Options68
Okidata Model ML321T Journal/PMS Log
Printer Options69
Okidata Model ML321T System Printer Options70
Test Procedure 72
Printer Connection on the INTUITY74
Parts List74
Cabling Diagram74
Switch-to-INADS Connections75
Parts List75
SCC and MCC75
CMC75
Cabling Diagram76 
						

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April 2000
Contents 
vi  
INADS Registration77
MAP Remote Access Connections78
Parts List78
Cabling Diagram79
INADS Alarm Origination Download80
Translations and Testing 81
nChecklist82
nMiscellaneous Translations83
Time of Day and Date (INTUITY)84
Dial by Name Special Application (Switch)85
Dial Plan (Switch)86
Dial Plan (INTUITY)87
Feature Access Codes (Switch)88
Class of Service (Switch)91
Class of Restriction (Switch)93
Class of Service (INTUITY)100
System Parameters (INTUITY)101
Fax Parameters (Switch and INTUITY)103
Billing Considerations When Forwarding Faxes104
Abbreviated Dialing Lists (Switch)105
Listed Directory Numbers (Switch)106
Attendant Console (Switch)107
Attendant Console Button Layouts (Switch)108
Attendant Backup (Switch)112
Office Staff, Front Desk, and Guest Services
Telephones (Switch)114
Backup Telephone Button Layouts (Switch)117
Mailboxes for AUDIX Subscribers (INTUITY)120
Guest Room Telephones (Switch)121
Administering Analog Caller ID (Switch)124
Administering Caller ID124
Administering Caller ID Station Options125
Suite Telephones (Switch)126
Enabling Suite Check-In127
Administering Station Hunting127 
						

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April 2000
Contents 
vii  
Administering Station Hunt Before Coverage128
Considerations129
Mailboxes for Guest Rooms (INTUITY)131
Recorded Announcements (Switch)132
Emergency Access to Attendant (Switch)136
Crisis Alert (Switch)137
Trunk Groups (Switch)141
Automatic Selection of DID Numbers (Switch)142
Enabling Automatic Selection of DID Numbers143
Assigning the DID Numbers143
Assigning a DID View Button144
Considerations144
Automatic Wakeup Options (Switch)145
Call Vectoring (Switch)146
Dial by Name (Switch)148
Trunk-to-Trunk Transfer (Switch)151
nSwitch-to-INTUITY Translations152
Switch-to-INTUITY Messaging Link152
TCP/IP Signaling153
TCP/IP Link (Switch)153
TCP/IP Link (INTUITY)160
Testing the TCP/IP Link164
X.25 Signaling169
X.25 Link (Switch)169
X.25 Link (INTUITY)172
Testing the X.25 Link174
Mode Code Signaling176
Mode Code Integration Link (Switch)176
Mode Code Integration (INTUITY)177
INTUITY AUDIX Voice Ports (Switch)178
Hunt Groups for INTUITY AUDIX
Voice Ports (Switch)181
Extensions for Guest Message Retrieval (Switch)183
Call Coverage Path (Switch)184
INTUITY AUDIX Voice Ports (INTUITY)185
Services to Phone Number Mapping (INTUITY)187 
						

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April 2000
Contents 
viii  
Attendant and Administrator Passwords (INTUITY)188
Testing the Switch-to-INTUITY Voice Ports189
nINTUITY Lodging-to-PMS Translations190
PMS Interface for GuestWorks191
Stand-alone Interface Link193
Testing the INTUITY Lodging-to-PMS Link196
nSwitch-to-Call Accounting Translations200
Link Parameters (INTUITY)200
CDR Parameters (Switch)200
Testing the Switch-to-Call Accounting Link201
nINTUITY Lodging Call Accounting-to-PMS Translations202
Testing the INTUITY Lodging Call
Accounting-to-PMS Link202
nSwitch-to-PMS Link Translations203
Network Control (Netcon) Data Module203
Data Modules204
Hospitality Parameters204
Housekeeping Status207
Controlled Restrictions209
Testing the Switch-to-PMS Link210
Switch-to-PMS Link Testing with the
RS232 Mini-Tester211
Netcon and Data Module Testing213
PMS Testing and Status214
Database Swap Testing215
Check-In and Check-Out Testing216
Message Waiting Testing217
Controlled Restrictions Testing220
Housekeeping Status Testing221
nJournal/PMS Log and System Printer
Translations (Switch)222
Testing the Journal/PMS Log or System Printer225
nParallel Printer Translations (INTUITY)227
nCustomer Logins (Switch)227
nCustomer Logins (INTUITY)227
nSecurity Notification (Switch)228 
						

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Contents 
ix  
nSave Translations (Switch)229
nCreate Backup (INTUITY)229
Continuing with the Switch Installation 231
nTesting the Switch231
nInstalling and Wiring Telephones and Other Equipment231
nTesting Telephones and Other Equipment232
nCustomer Turnover232
nMaintenance233
Appendixes 235
nAppendix A — Parts List236
nAppendix B — Connector Pinouts238
nAppendix C — List PMS Down Events239
nAppendix D — Homisco Call Record Format242
nAppendix E — Xiox Call Accounting
Posting Interface and Format243
Index 245 
						

							GuestWorks Issue 6 Technician Handbook  555-231-109  Issue 1
April 2000
Contents 
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