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Lucent Technologies GuestWorks Issue 6 Technician Handbook
Lucent Technologies GuestWorks Issue 6 Technician Handbook
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GuestWorks Issue 6 Technician Handbook 555-231-109 Issue 1 April 2000 Translations and Testing 91 Miscellaneous Translations Class of Service (Switch) You must make assignments to the Class of Service (COS) on the switch. !CAUTION: Do not assign the Client Room feature to the COS of any of the following: — front desk telephones — housekeeping telephones — office staff telephones — guest services telephones — automatic selection of DID telephone numbers (XDID station types). If assigned as a Client Room COS, the name field on the station screen will not be saved in translations. In addition, do not assign Console Permis- sions to any Class of Service except for the attendant consoles, backup telephones, and guest services telephones. A unique COS must be assigned to each of the following groups of users and equipment types on the switch: nFront desk, attendant console, and housekeeping (COS 0) Telephones and attendant consoles used for check-in/check-out and Mes- sage Waiting Notification must have Console Permissions enabled in the COS. Designated stations used for housekeeping updates must have Con- sole Permissions enabled in the COS. nGuest rooms (COS 1) Guest rooms where Message Waiting Notification is used to light message lamps must have Client Room enabled in the COS. nOffice staff (COS 2) nGuest services (COS 3) nAUDIX voice ports (4) nData modules (COS 15).
GuestWorks Issue 6 Technician Handbook 555-231-109 Issue 1
April 2000
Translations and Testing
92 Miscellaneous Translations
Use the change cos command to administer the COS. The following screen
shows an example COS using the COS numbers given in the previous list.
Features assigned with the COS must be approved by the customer.
change cosPage 1 of 1
CLASS OF SERVICE
0 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15
Auto Callback y n yynnnnnnnnnnnn
Call Fwd-All Calls y n y ynynnnnnnnnnn
Data Privacy n y nnynnnnnnnnnny
Priority Calling y n yynnnnnnnnnnnn
Console Permissions y n y y n n n n n n n n n n n n
Off-hook Alert n y n n n n n n n n n n n n n n
Client Room n y n n n n n n n n n n n n n n
Restrict Call Fwd-Off Net y y y y y y y y y y y y y y y n
Call Forwarding Busy/DA y n y y n n n n n n n n n n n n
Personal Station Access (PSA)nnnnnnnnnnnnnnnn
Extended Forwarding All n n nnnnnnnnnnnnnn
Extended Forwarding B/DA n n nnnnnnnnnnnnnn
Trk-to-Trk Transfer Override n n nnnnnnnnnnnnnn
QSIG Call Offer Originations n n nnnnnnnnnnnnnn
Automatic Exclusion n n nnnnnnnnnnnnnn
GuestWorks Issue 6 Technician Handbook 555-231-109 Issue 1 April 2000 Translations and Testing 93 Miscellaneous Translations Class of Restriction (Switch) You must create several Classes of Restriction (COR) to separate features and services among the different groups of users and equipment. The COR also con- trols calling permissions between CORs. That is, you can restrict one group of users from calling another group through the COR. The following is a list of these general COR groups (and the COR number used in the screen examples): nGuest rooms (COR 1) nFront desk, attendant console, and housekeeping (COR 2; similar setup as COR 1) nOffice staff (COR 3; similar setup as COR 1) nGuest services (room service, kitchen, and so on) (COR 4) nTrunk groups (COR 20 and COR 21) nVe c t o r s ( C O R 3 0 ) nINTUITY AUDIX voice ports and hunt groups (COR 35; similar setup as COR 30) nNetcon, processor interface, and data modules (COR 50). The following screens show typical COR assignments for each of the groupings. Use the change cor command to administer the CORs. All levels of restriction must be agreed to by the customer. The most significant options are set on Pages 1 and 3. Use Pages 2 and 4 as needed.
GuestWorks Issue 6 Technician Handbook 555-231-109 Issue 1
April 2000
Translations and Testing
94 Miscellaneous Translations
This is an example COR for the guest rooms, front desk, housekeeping, and the
office staff.
change cor 1 Page 1 of 4
CLASS OF RESTRICTION
COR Number: 1
COR Description: GUEST ROOMS
FRL: 7 APLT? y
Can Be Service Observed? n Calling Party Restriction: none
Can Be A Service Observer? n Called Party Restriction: none
Time of Day Chart: 1 Forced Entry of Account Codes? n
Priority Queuing? n Direct Agent Calling? n
Restriction Override: all Facility Access Trunk Test? n
Restricted Call List? n Can Change Coverage? n
Access to MCT? y Fully Restricted Service? n
Category For MFC ANI: 7
Send ANI for MFE? n
MF ANI Prefix: Automatic Charge Display? n
Hear System Music on Hold? y PASTE (Display PBX Data on Phone)? n
Can Be Picked Up By Directed Call Pickup? n
Can Use Directed Call Pickup? n
Group Controlled Restriction: inactive
change cor 1 Page 3 of 4
CLASS OF RESTRICTION
CALLING PERMISSION (Enter y to grant permission to call specified COR)
0? y 12? y 24? y 36? y 48? y 60? y 72? y 84? y
1? y 13? y 25? y 37? y 49? y 61? y 73? y 85? y
2? y 14? y 26? y 38? y 50? n 62? y 74? y 86? y
3? y 15? y 27? y 39? y 51? y 63? y 75? y 87? y
4? y 16? y 28? y 40? y 52? y 64? y 76? y 88? y
5? y 17? y 29? y 41? y 53? y 65? y 77? y 89? y
6? y 18? y 30? y 42? y 54? y 66? y 78? y 90? y
7? y 19? y 31? y 43? y 55? y 67? y 79? y 91? y
8? y 20? y 32? y 44? y 56? y 68? y 80? y 92? y
9? y 21? y 33? y 45? y 57? y 69? y 81? y 93? y
10? y 22? y 34? y 46? y 58? y 70? y 82? y 94? y
11? y 23? y 35? y 47? y 59? y 71? y 83? y 95? y
GuestWorks Issue 6 Technician Handbook 555-231-109 Issue 1
April 2000
Translations and Testing
95 Miscellaneous Translations
This is an example COR for the guest services.
change cor 4 Page 1 of 4
CLASS OF RESTRICTION
COR Number: 4
COR Description: GUEST SERVICES
FRL: 3 APLT? y
Can Be Service Observed? n Calling Party Restriction: none
Can Be A Service Observer? n Called Party Restriction: none
Time of Day Chart: 1 Forced Entry of Account Codes? n
Priority Queuing? n Direct Agent Calling? n
Restriction Override: all Facility Access Trunk Test? n
Restricted Call List? n Can Change Coverage? n
Access to MCT? y Fully Restricted Service? n
Category For MFC ANI: 7
Send ANI for MFE? n
MF ANI Prefix: Automatic Charge Display? n
Hear System Music on Hold? y PASTE (Display PBX Data on Phone)? n
Can Be Picked Up By Directed Call Pickup? n
Can Use Directed Call Pickup? n
Group Controlled Restriction: inactive
change cor 4 Page 3 of 4
CLASS OF RESTRICTION
CALLING PERMISSION (Enter y to grant permission to call specified COR)
0? y 12? y 24? y 36? y 48? y 60? y 72? y 84? y
1? y 13? y 25? y 37? y 49? y 61? y 73? y 85? y
2? y 14? y 26? y 38? y 50? n 62? y 74? y 86? y
3? y 15? y 27? y 39? y 51? y 63? y 75? y 87? y
4? y 16? y 28? y 40? y 52? y 64? y 76? y 88? y
5? y 17? y 29? y 41? y 53? y 65? y 77? y 89? y
6? y 18? y 30? y 42? y 54? y 66? y 78? y 90? y
7? y 19? y 31? y 43? y 55? y 67? y 79? y 91? y
8? y 20? y 32? y 44? y 56? y 68? y 80? y 92? y
9? y 21? y 33? y 45? y 57? y 69? y 81? y 93? y
10? y 22? y 34? y 46? y 58? y 70? y 82? y 94? y
11? y 23? y 35? y 47? y 59? y 71? y 83? y 95? y
GuestWorks Issue 6 Technician Handbook 555-231-109 Issue 1
April 2000
Translations and Testing
96 Miscellaneous Translations
This is an example COR for an outgoing trunk group.
change cor 20 Page 1 of 4
CLASS OF RESTRICTION
COR Number: 20
COR Description: OUTGOING TRUNK GROUP
FRL: 0 APLT? y
Can Be Service Observed? n Calling Party Restriction: none
Can Be A Service Observer? n Called Party Restriction: none
Time of Day Chart: 1 Forced Entry of Account Codes? n
Priority Queuing? n Direct Agent Calling? n
Restriction Override: all Facility Access Trunk Test? n
Restricted Call List? n Can Change Coverage? n
Access to MCT? y Fully Restricted Service? n
Category For MFC ANI: 7
Send ANI for MFE? n
MF ANI Prefix: Automatic Charge Display? n
Hear System Music on Hold? y PASTE (Display PBX Data on Phone)? n
Can Be Picked Up By Directed Call Pickup? n
Can Use Directed Call Pickup? n
Group Controlled Restriction: inactive
change cor 20 Page 3 of 4
CLASS OF RESTRICTION
CALLING PERMISSION (Enter y to grant permission to call specified COR)
0? y 12? y 24? y 36? y 48? y 60? y 72? y 84? y
1? y 13? y 25? y 37? y 49? y 61? y 73? y 85? y
2? y 14? y 26? y 38? y 50? n 62? y 74? y 86? y
3? y 15? y 27? y 39? y 51? y 63? y 75? y 87? y
4? y 16? y 28? y 40? y 52? y 64? y 76? y 88? y
5? y 17? y 29? y 41? y 53? y 65? y 77? y 89? y
6? y 18? y 30? y 42? y 54? y 66? y 78? y 90? y
7? y 19? y 31? y 43? y 55? y 67? y 79? y 91? y
8? y 20? y 32? y 44? y 56? y 68? y 80? y 92? y
9? y 21? y 33? y 45? y 57? y 69? y 81? y 93? y
10? y 22? y 34? y 46? y 58? y 70? y 82? y 94? y
11? y 23? y 35? y 47? y 59? y 71? y 83? y 95? y
GuestWorks Issue 6 Technician Handbook 555-231-109 Issue 1
April 2000
Translations and Testing
97 Miscellaneous Translations
This is an example COR for an incoming trunk group.
change cor 21 Page 1 of 4
CLASS OF RESTRICTION
COR Number: 21
COR Description: INCOMING TRUNK GROUP
FRL: 0 APLT? y
Can Be Service Observed? n Calling Party Restriction: none
Can Be A Service Observer? n Called Party Restriction: none
Time of Day Chart: 1 Forced Entry of Account Codes? n
Priority Queuing? n Direct Agent Calling? n
Restriction Override: all Facility Access Trunk Test? n
Restricted Call List? n Can Change Coverage? n
Access to MCT? y Fully Restricted Service? n
Category For MFC ANI: 7
Send ANI for MFE? n
MF ANI Prefix: Automatic Charge Display? n
Hear System Music on Hold? y PASTE (Display PBX Data on Phone)? n
Can Be Picked Up By Directed Call Pickup? n
Can Use Directed Call Pickup? n
Group Controlled Restriction: inactive
change cor 21 Page 3 of 4
CLASS OF RESTRICTION
CALLING PERMISSION (Enter y to grant permission to call specified COR)
0? y 12? y 24? y 36? y 48? y 60? y 72? y 84? y
1? y 13? y 25? y 37? y 49? y 61? y 73? y 85? y
2? y 14? y 26? y 38? y 50? n 62? y 74? y 86? y
3? y 15? y 27? y 39? y 51? y 63? y 75? y 87? y
4? y 16? y 28? y 40? y 52? y 64? y 76? y 88? y
5? y 17? y 29? y 41? y 53? y 65? y 77? y 89? y
6? y 18? y 30? y 42? y 54? y 66? y 78? y 90? y
7? y 19? y 31? y 43? y 55? y 67? y 79? y 91? y
8? y 20? y 32? y 44? y 56? y 68? y 80? y 92? y
9? y 21? y 33? y 45? y 57? y 69? y 81? y 93? y
10? y 22? y 34? y 46? y 58? y 70? y 82? y 94? y
11? y 23? y 35? y 47? y 59? y 71? y 83? y 95? y
GuestWorks Issue 6 Technician Handbook 555-231-109 Issue 1
April 2000
Translations and Testing
98 Miscellaneous Translations
This is an example COR for the Call Vectoring procedures, INTUITY AUDIX voice
ports, and INTUITY AUDIX hunt groups. For the Calling Party
Restriction field, use outward if outcalling and faxes are not being used.
change cor 30 Page 1 of 4
CLASS OF RESTRICTION
COR Number: 30
COR Description: CALL VECTORING
FRL: 1 APLT? y
Can Be Service Observed? nCalling Party Restriction: none
Can Be A Service Observer? n Called Party Restriction: none
Time of Day Chart: 1 Forced Entry of Account Codes? n
Priority Queuing? n Direct Agent Calling? n
Restriction Override: all Facility Access Trunk Test? n
Restricted Call List? n Can Change Coverage? n
Access to MCT? y Fully Restricted Service? n
Category For MFC ANI: 7
Send ANI for MFE? n
MF ANI Prefix: Automatic Charge Display? n
Hear System Music on Hold? y PASTE (Display PBX Data on Phone)? n
Can Be Picked Up By Directed Call Pickup? n
Can Use Directed Call Pickup? n
Group Controlled Restriction: inactive
change cor 30 Page 3 of 4
CLASS OF RESTRICTION
CALLING PERMISSION (Enter y to grant permission to call specified COR)
0? y 12? y 24? y 36? y 48? y 60? y 72? y 84? y
1? y 13? y 25? y 37? y 49? y 61? y 73? y 85? y
2? y 14? y 26? y 38? y 50? n 62? y 74? y 86? y
3? y 15? y 27? y 39? y 51? y 63? y 75? y 87? y
4? y 16? y 28? y 40? y 52? y 64? y 76? y 88? y
5? y 17? y 29? y 41? y 53? y 65? y 77? y 89? y
6? y 18? y 30? y 42? y 54? y 66? y 78? y 90? y
7? y 19? y 31? y 43? y 55? y 67? y 79? y 91? y
8? y 20? n 32? y 44? y 56? y 68? y 80? y 92? y
9? y 21? n 33? y 45? y 57? y 69? y 81? y 93? y
10? y 22? y 34? y 46? y 58? y 70? y 82? y 94? y
11? y 23? y 35? y 47? y 59? y 71? y 83? y 95? y
GuestWorks Issue 6 Technician Handbook 555-231-109 Issue 1
April 2000
Translations and Testing
99 Miscellaneous Translations
This is an example COR for the netcon, processor interface link, and data
modules.
change cor 50 Page 1 of 4
CLASS OF RESTRICTION
COR Number: 50
COR Description: NETCON/PROC LINK/DATA MODULES
FRL: 7 APLT? y
Can Be Service Observed? n Calling Party Restriction: none
Can Be A Service Observer? n Called Party Restriction: none
Time of Day Chart: 1 Forced Entry of Account Codes? n
Priority Queuing? n Direct Agent Calling? n
Restriction Override: all Facility Access Trunk Test? n
Restricted Call List? n Can Change Coverage? n
Access to MCT? y Fully Restricted Service? n
Category For MFC ANI: 7
Send ANI for MFE? n
MF ANI Prefix: Automatic Charge Display? n
Hear System Music on Hold? y PASTE (Display PBX Data on Phone)? n
Can Be Picked Up By Directed Call Pickup? n
Can Use Directed Call Pickup? n
Group Controlled Restriction: inactive
change cor 50 Page 3 of 4
CLASS OF RESTRICTION
CALLING PERMISSION (Enter y to grant permission to call specified COR)
0? y 12? y 24? y 36? y 48? y 60? y 72? y 84? y
1? y 13? y 25? y 37? y 49? y 61? y 73? y 85? y
2? y 14? y 26? y 38? y 50? y 62? y 74? y 86? y
3? y 15? y 27? y 39? y 51? y 63? y 75? y 87? y
4? y 16? y 28? y 40? y 52? y 64? y 76? y 88? y
5? y 17? y 29? y 41? y 53? y 65? y 77? y 89? y
6? y 18? y 30? y 42? y 54? y 66? y 78? y 90? y
7? y 19? y 31? y 43? y 55? y 67? y 79? y 91? y
8? y 20? y 32? y 44? y 56? y 68? y 80? y 92? y
9? y 21? y 33? y 45? y 57? y 69? y 81? y 93? y
10? y 22? y 34? y 46? y 58? y 70? y 82? y 94? y
11? y 23? y 35? y 47? y 59? y 71? y 83? y 95? y
GuestWorks Issue 6 Technician Handbook 555-231-109 Issue 1
April 2000
Translations and Testing
100 Miscellaneous Translations
Class of Service (INTUITY)
Use the following screens to administer the INTUITY COS for the guest rooms
and the office staff INTUITY AUDIX subscribers. To access the INTUITY COS
screens, use the AUDIX Administration command, and then the change cos
command. On Page 1, the Type field must be set to call-answer. See
INTUITY
Messaging Solutions Administration
for more information about the other options
on these screens.
If Fax Creation was y on Page 1, change the following on Page 2:
nVoice Mail Message, Maximum Length — Enter 1200.
nCall Answer Message, Maximum Length — Enter 1200.
nMailbox Size, Maximum — Enter 4800.
change cos 0 Page 1 of 2
CLASS OF SERVICE
Name: class00 COS Number: 0 Modified? y
Addressing Format: extension
Login Announcement Set: System
System Multilingual is ON Call Answer Primary Annc. Set: System
Call Answer Language Choice? n Call Answer Secondary Annc. Set: System
PERMISSIONS
Type: call-answerAnnouncement Control? y Outcalling? n
Priority Messages? n Broadcast: none IMAPI Access? y
IMAPI Message Transfer? n Fax Creation? n Trusted Server Access? y
change cos 0 Page 2 of 2
CLASS OF SERVICE
INCOMING MAILBOX Order: fifo Category Order: nuo
Retention Times (days), New: 10 Old: 10 Unopened: 10
OUTGOING MAILBOX Order: fifo Category Order: unfda
Retention Times(days),File Cab: 10 Delivered/Nondeliverable: 5
Voice Mail Message (seconds), Maximum Length: 300 Minimum Needed: 32
Call Answer Message (seconds), Maximum Length: 120 Minimum Needed: 8
End of Message Warning Time (seconds):
Maximum Mailing Lists: 25 Total Entries in all Lists: 250
Mailbox Size (seconds), Maximum: 1200 Minimum Guarantee: 0