Lucent Technologies GuestWorks Issue 6 Technician Handbook

							GuestWorks Issue 6 Technician Handbook  555-231-109  Issue 1
April 2000
Appendixes 
241 Appendix C — List PMS Down Events 
Table 15. PMS Down Reasons
Reason Meaning
active-nopms Feature is active, no PMS
ADX link out AUDIX link is out of service
ADX rej msg AUDIX rejected message
PBX bfr ovfl Switch buffer overflow
PBX rej msg Switch rejected message
PMS link out PMS link is out of service
PMS prot vio PMS protocol violation
PMS rej msg PMS rejected the message
rcv viol msg Received violation message
viol:bad cp Coverage path not within allowed range or equal to a special code 
representing the “Default Coverage Path for Client Rooms”
viol:bad ext Extension does not exist or does not have a client room COS
viol:bad fea Invalid feature code
viol:bad fmt Message format not correct (for example, 0xff characters or 0xf 
bytes not present where required)
viol:bad mw Invalid Message Waiting message
viol:bad nm At least one name character is invalid
viol:bad occ Invalid occurrence
viol:bad pro Invalid process code for the associated feature code
viol:bad res Invalid restriction level
xmt viol msg Transmitted violation message 
						

							GuestWorks Issue 6 Technician Handbook  555-231-109  Issue 1
April 2000
Appendixes 
242 Appendix D — Homisco Call Record Format 
Appendix D — Homisco Call Record 
Format
This appendix provides a copy of the Homisco call record format for call account-
ing. If possible, share this information with the PMS vendor before the installation.
Call Record Format
01-- Start Of Text
02--05 Call ID
06-- Space
07--09 Hotel Identifier (3 char.)
10-- Space
11--15 Date Field
16-- Space
17--22 Extension Field (left-justified)
23--27 Time of Day (24-hour clock)
28-- Space
29--32 Duration Field
33-- Space
34--40 Price Field (including “$” and “.”)
41-- Space
42--57 Number Dialed Field (left-justified)
58-- Call Type Identifier (L=Local, F=Foreign)
59--  End of Text
60-- Check Sum (may be disregarded)
Examples of Call Record Format
0001 PPH 08/12 1102  10:02 0004 $003.34 617-234-9876 a
0002 PPH 08/12 303 10:16 0011 $012.56 3438754923 FP
0003 PPH 08/12 72101 11:01 0001 $000.60 555-1212  M
0004 PPH 08/12 1309  11:15 0006 $000.75 399-1000  L+
0005 PPH 08/12 723  13:27 0018 $000.50 610-375-3876  !
0006 PPH 08/12 505  13:45 0001 $000.60 411  L8
0007 PPH 08/12 72100713:59 0003 $002.18 332-7845 *
Message Exchange
Homisco PMS
ENQ ------------>


						

							GuestWorks Issue 6 Technician Handbook  555-231-109  Issue 1
April 2000
Appendixes 
243 Appendix E — Xiox Call Accounting Posting Interface and Format 
Appendix E — Xiox Call Accounting
Posting Interface and Format
This appendix provides information about the Xiox call accounting posting inter-
face and format. If possible, share this information with the PMS vendor before 
the installation.
Posting from the Xiox call accounting is done over an RS232 connection from 
COM2 of the PC running the Xiox call accounting software to a serial port on the 
PMS. The cable configuration is a standard serial cable with a null modem. When 
the PC serial port connector is a standard 9-pin connector, Xiox sends on pin 3 
and receives on pin 2. Xiox requires a connection on pin 5 (signal ground) and 
holds pin 4 (DTR) and pin 7 (RTS) high while in the Call Processing mode. DTR 
and RTS will drop when exiting Call Processing.
The following information is needed from the Property Management System 
vendor:
1. What is the speed, parity, data bits, and stop bit parameters expected by 
the PMS?
2. What data format is expected by the PMS? The choices are:
n0 - Hobic record with a 4-digit sequence number
n1 - Micros PMS format
n2 - Hobic record with 3-digit sequence number followed by one letter
n3 - Hobic fixed length record with 4-digit sequence number.
3. What is the initiator (start of text) character expected by the PMS? (For 
example, 02 for a black happy face indicating STX.)
4. What is the terminator (end of text) character expected by the PMS? (For 
example, 03 for a black heart indicating ETX.)
5. Is the PMS capable of handshaking? If so, what character is expected by 
the PMS for Acknowledge and Negative Acknowledge? (For example, 06 
for ACK, and 21 for NAK.)
6. Is a Block Check Character (BCC) or check sum expected by the PMS? 
						

							GuestWorks Issue 6 Technician Handbook  555-231-109  Issue 1
April 2000
Appendixes 
244 Appendix E — Xiox Call Accounting Posting Interface and Format 
The following is a sample of Format 0 (Hobic with 4-digit sequence number):
0001 HTL 02/29 501    13:32  0009 $002.50 650-555-1212
The following table describes this format:
Position Length Description
1 4 Message Sequence Number - right justified, 0 filled
6 3 Property Name Acronym - up to 3 alpha characters speci-
fied by the user 
10 5 Date - MM/DD
16 5 Extension Number - left justified, space filled
22 5 Call Start Time - HH:MM
28 4 Duration in Minutes - right justified, 0 filled
33 7 Price - fixed format, 0 filled
41 14 Dialed Digits - variable length field consisting of a dialed 
digit string of up to 12 characters 
						

							Index 
245  
GuestWorks Issue 6 Technician Handbook  555-231-109   Issue 1
April 2000
IN
Index
Numerics
103A Mod ular Connecting  Bloc ks,33
105C IDI,29105D IDI,293820 Mod em,78
7400A Data Mod ule Op tions,53, 61, 677400B Data Mod ule Op tions,54, 62, 688400B Data Mod ule Op tions,52, 60, 66
885A Connec tor Kit,32
A
Abbreviated Dialing,105, 110
About This Hand book,1Activate the Switc h,19Adjunc t Sup ervision,179
Alerting,112Analog  Caller ID,124Announc ements,132
ASCII Mod e,205Attendant Bac kup,112, 114, 117Attendant Call Pickup,117
Attendant Console,107, 108Permissions,91Queue Priority,113
Attendant Sp lit Swap,109AUDIX Subsc rib ers,120Automated  Attend ant,6, 146
Automatic  Selec tion of DID Numb ers,142Automatic  Wakeup Options,145
B
Bac kup  on INTUITY,229Bac kup  Telep hone,117
Billing  Consid erations for Faxes,104Bus Brid g e,21, 153Button Layout
Attend ant Console
,108Telep hones,117Buttons
Attend ant Call Pic kup
,117Automatic  Wakeup,110Automatic  Wakeup  Printer Alarm,110
CDR Alarm,110Check-In,110Check-Out,110
Controlled  Restric tions,110 
						

							GuestWorks Issue 6 Technician Handbook  555-231-109    Issue 1
April 2000
Index 
246  
Buttons, (c ontinued)
Coverag e Message Retrieval
,111Crisis Alert,110Date/Time,111
Delete Messag e,111DID View,109Directory,110
Display,111Do Not Disturb,110Fa il e d  Wak e up s,110, 117
Forced  Release,110Hold,109Insp ect,111
Maid  Status,110Messag e Waiting  Activation,109, 117Messag e Waiting  Deac tivation,109, 117
Next,111Night Service,110Normal,111
Occ upied Rooms,110PM S A l ar m,110PM S Pr in t e r  A l a r m,110
Position Busy,110Sp l it,109Sp l it  Sw ap,109
Sy st e m Pri n t er  A l ar m,110Ti me r,111Translations,108
Tr u nk  ID,110VI P Ret r y,110VI P Wa ke u p,110
C
Cab ling
Hospitality Ad junc ts,22
INTUITY Lod g ing  Call Acc ounting -to-PMS,55INTUITY Lod g ing -to-PMS,37MAP Remote Ac c ess,78
Mode Code Integration,32Overall Connec tivity,24
Parallel Printers,74Se r ia l  Pr i nt e r s,64Switch-to-Call Ac counting,41, 44, 47
Switch-to-Call Ac counting  with Data Mod ules,50Sw i t c h - t o- I N A D S,75Sw i t c h - t o- I N TU I TY ( Mo d e C o d e Si g n a li n g ),31
Switch-to-INTUITY (TCP/IP),26Switch-to-INTUITY (X.25),29Sw i t c h - t o- I N TU I TY Voi c e Po r ts,32
Sw i t c h - t o- PMS,58Vo ic e  Po r t s,32Xiox Call Ac c ounting -to-PMS,57
Call Acc ounting,202Link Parameters,200Call Forward ing,92
Guest Message Retrieval,184 
						

							GuestWorks Issue 6 Technician Handbook  555-231-109    Issue 1
April 2000
Index 
247  
Call Rec ord  Format
Homisco
,242Xi ox,243Call Vec toring,146, 148, 233
Caller ID,124Messag e Waiting  Ind ication,125Calls in Queue Warning,112
CDR,41, 44, 47, 141, 200, 201Re p or t s,141, 201Translations,200
Center of Excellence,20, 77, 85Chec k-In/Check-Out,216Chec klist
Installation
,10Misc ellaneous Translations,83Switc h-to-INTUITY Translations,152
Translations,82C-LAN,28Class of Restric tion,93
Class of Service,91, 100Client Room,91, 92Coverag e Path Configuration,204
Comsp here 3820,78Connec tor Pinouts,238Console,107
Permissions,92Controlled  Restric tions,110, 209, 220Config uration,204
Te st i ng,220Translations,209Conventions,2
Country Op tions,20Coverag e Path Config uration,204Coverag e Paths,184
Crisis Alert,110, 137A RS Pat t e r n,137, 138Button Assig nment,110
Display Telep hone,139Every User Resp onds,139Pa g er,139
Translations,137Crossover Cable,27Crossover Wiring,28
Customer
Doc umentation,13, 232
Logins,227Service Document,16Turnover,232
D
Daily Wakeup,145Data Mod ules,52, 53, 54, 60, 61, 62, 66, 67, 68, 204
Data Privac y,92Datab ase Swap,215Date and  Time,20, 84
Daylig ht Saving s Time Rules,20 
						

							GuestWorks Issue 6 Technician Handbook  555-231-109    Issue 1
April 2000
Index 
248  
Default Lang uag e,192, 194
Default Translation Card,19DEFINITY Site Ad ministration,15, 18Delete Digit,206
Dial by Name,85, 148Dial Plan,86, 87Fi r st  Dig i t,86
Second  Dig it,86DID Numbers,142Dig it Deletion,206
Dig it Insertion,206Dig it to Insert/Delete,86, 206Dig ital Line Circuit Packs,25
Disp lay Calling  Numb er for Room to Room Caller ID Calls,125Disp lay Room Information in Call Disp lay,123Disp laying a Telep hone’s Extension,232
Distinc tive Audib le Alerting,179Dual Wakeup,145Dup lic ate Command,121, 180
E
Emerg ency Ac c ess Redirection Extension,136Emerg ency Ac c ess to Attend ant,136
Equinox Pinouts,238Equipment Layout,14Equipment Room,14
Ethernet Data Module,156Extension of Journal/Schedule Printer,223Extension of PMS,204
Extension of PMS Log Printer,223Extension to Rec eive Failed  Wakeup LWC Messag es,145External Alert Port,112
F
Failed  Wakeup  Button,110, 117Failed  Wakeup  Messages,145
Fax Billing  Consid erations,104Fax Extension,187
Fax Parameters,103Faxes Forward ed from Guest Mailb ox,104Feature Acc ess Cod es,88
Feature Overview,6Ferrites,33Floor Plan,14
Forward PMS Messages to Intuity Lod g ing,191, 193Forwarding Faxes,104 
						

							GuestWorks Issue 6 Technician Handbook  555-231-109    Issue 1
April 2000
Index 
249  
G
Guest
Information Disp lay
,123Mailboxes,131, 198Messag e Retrieval,183
Pa ss w or d,199Personal Greeting,199Rooms,121
GuestWorks Interface Link,191
H
Hard ware Options,3
Homisc o,13, 22, 41, 50, 114, 200, 242Hosp itality
Customer Op tions,21
Parameters,204Housekeep er
ID Dig its,208
Information Configuration,204Housekeep ing  Status
Te st i ng,221
Translations,207Hunt Group s,181Hunt-To Stations,127
I
ICLID,124IDI,30
INADS,76, 77, 78Alarm Origination,80Insert Digit,206
Insert/Delete Dig it,86, 206Installation
Cabinet
,16Checklist,10Manag ement Interface,17
Overview,9Telec ommunic ations Cab ling,17Telephones and Other Equipment,231
Integrated  Link,191INTUITY Lodg ing Call Acc ounting,22, 41, 55, 74, 114, 200INTUITY Lodg ing Call Acc ounting -to-PMS Link
Te st i ng
,202Translations,202INTUITY Lodg ing Voic e Messag ing,22
INTUITY Lodg ing-to-PMS Link
Te st i ng,196Translations,190
INTUITY System Parameters,101IP Ad d resses,154, 160 
						

							GuestWorks Issue 6 Technician Handbook  555-231-109    Issue 1
April 2000
Index 
250  
IP Interfac es,155
IP Routes,158Isolating  Data Interfac e,30
J
Journal/Log  Printers
Te st i ng,72, 225Translations,222
Journal/Sc hed ule Printer,23, 65
L
Lamp s On For New Messag es,131, 194
LAN Circ uit Card,161Languages,192, 194Layout,14
LDG,195LEDs,121Link Integ ration,191
Li st  PMS D o w n Eve n ts,239Listed  Directory Numb ers,102, 106Log  Printer,23, 65
Log ic al Channel,173, 174Log ins,227Lo st  PMS Me ss ag e s,205
LWC Activation,179LWC Rec ep tion,179
M
Maid  Status
Te st i ng,221Translations,207
Mailb oxes
Guest Room,131
Offic e Staff Sub sc ribers,120Maintenanc e,233Manag ement Interfac e,17
Map ping Phone Numb ers to Services,187Messag e Center,182Messag e Lamp  Control,194
Messag e Retrieval,183Messag e Waiting
Config uration,204
Ind ic ator,121Te st i ng,217Mini-Tester,11
INTUITY Lod g ing -to-PMS Link,39, 196Journal/Log  Printers,72Pr i nt e r s,225
Switch-to-Call Ac counting  Link,42, 45, 48Sw i t c h - t o- PMS L in k,62, 211