Lucent Technologies GuestWorks Issue 6 Technician Handbook

							GuestWorks Issue 6 Technician Handbook  555-231-109  Issue 1
April 2000
Translations and Testing 
181 Switch-to-INTUITY Translations 
Hunt Groups for INTUITY AUDIX
Voice Ports (Switch)
Use the add hunt-group command to administer the INTUITY AUDIX voice port 
hunt groups. This hunt group is used by both the office staff and the hotel guests 
when they call to retrieve their messages.
On Page 1:
nGroup Name — Enter a name for this group.
nGroup Extension — Enter an unassigned extension. This extension will 
be used by office staff for message retrieval. The guests will use a different 
extension that is forwarded into this hunt group. See Pag e 18 3
.
nGroup Type — Enter ucd-mia.
nCOR — Use the same COR as the INTUITY AUDIX voice ports.
nQueue — Enter y.
nQueue Length — This must equal the number of installed voice ports.
add hunt-group 1                                             Page   1 of  10
                                  HUNT GROUP
Group Number: 1 ACD? n
Group Name: AUDIX Queue? y
Group Extension: 699Vector? n
Group Type: ucd-miaCoverage Path:
TN: 1 Night Service Destination:
COR: 35MM Early Answer? n
Security Code: 
ISDN Caller Disp: 
Queue Length: 6
Calls Warning Threshold: Port:
Time Warning Threshold:  Port: 
						

							GuestWorks Issue 6 Technician Handbook  555-231-109  Issue 1
April 2000
Translations and Testing 
182 Switch-to-INTUITY Translations 
On Page 2:
nMessage Center — Enter audix if using TCP/IP or X.25 signaling. Enter 
none if using Mode Code signaling.
nCalling Party Number to INTUITY AUDIX — Enter n except when 
this feature is active on the INTUITY system.
nLWC Reception — Enter none.
On Page 3, assign each extension in the same order as assigned in the INTUITY 
voice por ts (Page 185
). The name field is populated after you add the list of 
extensions and redisplay the hunt group. The Administered Members fields 
should match the number of voice ports once all the voice ports have been 
assigned.
add hunt-group 1                                             Page   2 of  10
                                  HUNT GROUP
             Message Center: audix
Calling Party Number to INTUITY AUDIX? n
               LWC Reception: none
First Announcement Extension: Delay (sec):
add hunt-group 1   Page   3 of  10
                                   HUNT GROUP
Group Number: 1  Group Extension: 699 Group Type: ucd-mia
   Member Range Allowed: 1 - 200          Administered Members (min/max): 1 /6
                                             Total Administered Members: 6
GROUP MEMBER ASSIGNMENTS
     Ext Name                Ext     Name
  1: 720AUDIX1 14: 
  2: 721AUDIX2  15: 
  3: 722AUDIX3  16: 
  4: 723AUDIX4  17: 
  5: 724AUDIX5  18: 
  6: 725AUDIX6  19: 
  7:                         20: 
  8:                         21: 
  9:                       22: 
 10:                         23: 
 11:                        24: 
 12:                       25: 
 13:                         26: 
  At End of Member List 
						

							GuestWorks Issue 6 Technician Handbook  555-231-109  Issue 1
April 2000
Translations and Testing 
183 Switch-to-INTUITY Translations 
Extensions for Guest Message Retrieval (Switch)
The way guests retrieve their messages is to call an extension that is call for-
warded to the INTUITY AUDIX hunt group extension. This is done using a stan-
dard station line that covers to the hunt group (defined on Pa ge 1 81
). You can also 
assign an extension that allows guests to retrieve their messages when they are 
not in their room, and an extension that allows guests to leave messages for other 
guests without ringing their room. See “
Services to Phone Number Mapping 
(INTUITY)” on Page 187 for more information.
Use the add station command to add a station extension that is used only for 
accessing the INTUITY AUDIX voice messages:
nType — Enter 2500.
nPort — Enter X (administration without hardware).
nName — Enter a name to identify this station.
nCOS — Enter a COS designated for AUDIX use.
add station 710 Page   1 of  3
                                     STATION
Extension: 710 Lock Messages? n BCC: 0
     Type: 2500Security Code: TN: 1
     Port: XCoverage Path 1: COR: 35
     Name: GUEST VOICE MAILCoverage Path 2:COS: 4
Hunt-to Station: Tests? y
STATION OPTIONS
Loss Group: 1 Message Waiting Indicator:
Off Premise Station? n 
add station 710  Page 2 of  3
                                     STATION
FEATURE OPTIONS
           LWC Reception: audix
          LWC Activation? n                         Coverage Msg Retrieval? n
             CDR Privacy? n                                    Auto Answer: none
   Redirect Notification? n Data Restriction? n
 Per Button Ring Control? n  Call Waiting Indication? n
   Bridged Call Alerting? n Att. Call Waiting Indication? n
Switchhook Flash? y Distinctive Audible Alerting? n
Ignore Rotary Digits? n Adjunct Supervision? y
H.320 Conversion? n
Per Station CPN - Send Calling Number? n
Audible Message Waiting? n
Coverage After Forwarding? s 
						

							GuestWorks Issue 6 Technician Handbook  555-231-109  Issue 1
April 2000
Translations and Testing 
184 Switch-to-INTUITY Translations 
On Page 3, set the Line Appearance field to call-appr.
After you assign the guest message retrieval extension, you must manually assign 
Call Forwarding to this extension so that calls will forward to the main INTUITY 
AUDIX hunt group extension. To use Call Forwarding, the Class of Service for this 
station (the guest message retrieval extension) must have Call Forwarding 
enabled (see Pag e 91
). In this example, you would forward calls intended for 
extension 710 to extension 699. You can set up Call Forwarding from any 
telephone that has console permissions.
Call Coverage Path (Switch)
Use the add coverage path command to define the coverage path that redirects 
unanswered calls to the voice messaging system (as defined on Page 181
). After 
three rings, calls go to hunt group 1 (h1). If the INTUITY system is down or the 
voice ports are all busy, the calls then forward to the attendant (attd).
add station 710Page 3 of 3
                                     STATION
 SITE DATA
       Room: 710 Headset? n
       Jack:                                            Speaker? n
      Cable:                                           Mounting: d
      Floor:                                        Cord Length: 0
   Building:                                          Set Color:
ABBREVIATED DIALING
     List1: System 1  List2:                    List3:
HOT LINE DESTINATION
         Abbreviated Dialing List Number (From above 1, 2 or 3):
                                                      Dial Code:
     Line Appearance: call-appr
add coverage path 1
                                 COVERAGE PATH
                   Coverage Path Number: 1
Hunt after Coverage? n
                       Next Path Number:          Linkage
COVERAGE CRITERIA
    Station/Group Status    Inside Call     Outside Call
             Active?  y y
               Busy?             y              y
       Dont Answer?             y              y         Number of Rings: 3
                All?             n              n
 DND/SAC/Goto Cover?             y              y
COVERAGE POINTS
    Terminate to Coverage Pts. with Bridged Appearances? n
      Point1: h1                Point2: attd              Point3:
Point4: Point5: Point6: 
						

							GuestWorks Issue 6 Technician Handbook  555-231-109  Issue 1
April 2000
Translations and Testing 
185 Switch-to-INTUITY Translations 
INTUITY AUDIX Voice Ports (INTUITY)
Do the following to assign the voice port extension numbers to each activated 
voice channel on the INTUITY system:
NOTE:
Port numbers and channel numbers start with 0 (zero).
1. Enter the Voice System Administration, Voice Equipment command.
2. Press   to display the actions menu.
3. Select the Assign/Change option. 
4. Select the PBX Extension to Channel option.
5. Enter a voice port extension number and a channel number (0-5). Use the 
same order here as was used when the hunt group extensions were 
assigned (Pa ge 1 81
).
6. Press   to save the assignment. A message displays confirming that the 
extension was mapped to a channel.
7. Press Enter to acknowledge the message.
8. Repeat this procedure for each voice port extension.
9. When finished, press   to exit. You must now map services to channels 
for normal operation.
10. Select the Services to Channels option.
11. Enter the numbers of the channels the customer has purchased in the 
Channel Numbers field. For example, if the customer purchased 12 
channels, enter 0-11.
12. Enter *DNIS_SVC for all channels in the Service Name field.
F8
+--------------------------------------------+
+  Assign PBX Extension to a Channel +
+--------------------------------------------+
| PBX Extension: |
| Channel Number: |
| |
+--------------------------------------------+
F3
F6
+--------------------------------------------+
+  Assign Services to Channels +
+--------------------------------------------+
| Channel Numbers: |
| Service Name: |
| |
+--------------------------------------------+ 
						

							GuestWorks Issue 6 Technician Handbook  555-231-109  Issue 1
April 2000
Translations and Testing 
186 Switch-to-INTUITY Translations 
13. Press   to save the assignment.
An acknowledgement message is displayed. Press   to continue.
14. Press   repeatedly to return to the INTUITY Main Menu.
15. Enter the Voice System Administration, Voice Equipment command to 
display the voice channel setup.
The channel state should normally be Inserv (in-service), but it could be 
foos (facility out-of-service) or manoos (manually out-of-service). The 
SERVICE NAME should be *DNIS_SVC and the GROUP should be set 
to2.F3
F1
F6
+------------------------------------------------------------------------------+
+ Voice Equipment +
+------------------------------------------------------------------------------+
|  CD.PT CHN STATE   STATE-CHNG-TIME  SERVICE-NAME PHONE   GROUP   OPTS TYPE |
||
| CARD 0 STATE: Inserv CLASS: Analog(TR) O.S. INDEX: 0 |
| NAME: AYC10 OPTIONS: master 1,no tdm,tt |
| FUNCTION: TipRing |
||
|   0.0  0   Inserv  Mar 20 18:49:25  *DNIS_SVC    720  2       talk IVC6  |
|   0.1  1   Inserv  Mar 20 18:49:25  *DNIS_SVC    721  2  talk IVC6  |
|   0.2  2   Inserv  Mar 20 18:49:25  *DNIS_SVC    722  2  talk IVC6  |
|   0.3  3   Inserv  Mar 20 18:49:25  *DNIS_SVC    723  2  talk IVC6  |
|   0.4  4   Inserv  Mar 20 18:49:25  *DNIS_SVC    724  2  talk IVC6  |
|   0.5  5  Inserv Mar 20 18:49:25  *DNIS_SVC    725 2  talk IVC6  |
+------------------------------------------------------------------------------+ 
						

							GuestWorks Issue 6 Technician Handbook  555-231-109  Issue 1
April 2000
Translations and Testing 
187 Switch-to-INTUITY Translations 
Services to Phone Number Mapping (INTUITY)
You must map the extension numbers used to retrieve and leave voice mail mes-
sages to the services the extensions provide. These assignments control how the 
call is processed by the INTUITY system. In the examples as shown in this sec-
tion, extension 699 is used by the office staff, extension 710 is used by the guests 
from their guest rooms, and extension 770 is used for printing fax messages.
!CAUTION:
If the AUDIX service is not assigned, calls placed to the office staff exten-
sions will hear an “Extension not valid” message when the call is transferred 
to INTUITY AUDIX, and the caller cannot leave a message.
Use the Voice System Administration, Number Services, Assign Service 
command to access the number service screen. Assign Called Numbers and 
Calling Numbers to the following services:
nAUDIX — Enter the extension that the office staff call to retrieve their 
AUDIX messages. In the example for this book, that would be 
extension 699.
nAUDIX+ldg — Enter any.
nlodging — Enter the extension that guests call to retrieve their lodging mes-
sages. In the example for this book, that would be extension 710.
nldg_ni_vm — Enter an extension that guests can call to retrieve their mes-
sages when away from their room. This extension should be assigned to a 
DID number so guests can retrieve their messages when outside of the 
hotel.
nldg_ni_ca — Enter an extension that guests can call to leave a message for 
another guest without ringing their room. This extension must have a cover-
age path that redirects to the voice mail extension and should be call for-
warded to the voice mail extension (in this example, extension 699).
nLGfax — Enter the extension callers would use to transmit a fax. In the 
example for this book, that would be extension 770.
The Calling Numbers fields will always be any. The example shown here 
matches the extension used elsewhere in this book.
+-----------------------------------------------------------+
+ Assign Number Service +
+-----------------------------------------------------------+
| Called Numbers:699 to 699 |
| Calling Numbers:any to any |
| Service Name:AUDIX |
+-----------------------------------------------------------+ 
						

							GuestWorks Issue 6 Technician Handbook  555-231-109  Issue 1
April 2000
Translations and Testing 
188 Switch-to-INTUITY Translations 
Attendant and Administrator Passwords 
(INTUITY)
Use the Lodging Administration, Lodging Administrator Registration com-
mand to access the administrator registration screen. Using this screen, you must 
assign an administrator extension (an unused extension on the switch), an admin-
istrator password, and an attendant password. These passwords can be used to 
retrieve voice messages for the guests. Your administration should look similar to 
this screen.
!CAUTION:
When creating passwords, do not use a sequential string of digits (such 
as 1234) or a repeated digit (such as 5555).
+----------------------------------+
+Lodging Administrator Registration+
+----------------------------------+
|Administrator Extension: 475 |
| Administrator Password: 3872 |
| Attendant Password: 6391 |
+----------------------------------+ 
						

							GuestWorks Issue 6 Technician Handbook  555-231-109  Issue 1
April 2000
Translations and Testing 
189 Switch-to-INTUITY Translations 
Testing the Switch-to-INTUITY Voice Ports
Use the Voice System Administration, Voice Equipment command to check 
the status of the voice ports.
This command shows you the extension numbers directly assigned to each 
INTUITY AUDIX voice por t. You can call each extension to test the ports. 
There are four possible port states:
— In-Service (Inserv) — The channel is ready to accept telephone 
calls.
— Facility-out-of-service (Foos) — The channel is not in service. This 
occurs when a channel has been released through the Voice Board 
Diagnostics screen to Inserv, and it does not detect loop current. A 
channel in the Foos state should automatically convert to the Inserv 
state when it detects loop current, but it may need to be reset. If you 
connected the ports to the switch and the ports remain in the Foos 
state, there is a problem with the switch, the connection, or the 
INTUITY hardware.
— Manually-out-of-service (Manoos) — The channel has been bus-
ied-out under the Voice Board Diagnostics screen, or the channel 
is on a new tip/ring circuit card. A channel in the Manoos state will 
remain until it is released under the Voice Board Diagnostics 
screen.
— Non-Existent (NONEX or no entry on any screen) — The system 
does not see the channel. The system will not see a channel that 
has not been properly activated even if the tip/ring circuit card is 
present. To change a channel from non-existent to recognized, the 
remote maintenance center must activate it.
In this example, extension 725 is possibly out of service. It can be verified 
by calling the port extension to see if the call is answered by INTUITY 
AUDIX. Refer to the appropriate MAP installation document for more infor-
mation about testing.
+------------------------------------------------------------------------------+
+ Voice Equipment +
+------------------------------------------------------------------------------+
|  CD.PT CHN STATE   STATE-CHNG-TIME  SERVICE-NAME PHONE   GROUP   OPTS TYPE |
||
| CARD 0 STATE: Inserv CLASS: Analog(TR) O.S. INDEX: 0 |
| NAME: AYC10 OPTIONS: master 1,no tdm,tt |
| FUNCTION: TipRing |
||
|   0.0  0   Inserv  Mar 20 18:49:25  *DNIS_SVC    720  2       talk IVC6  |
|   0.1  1   Inserv  Mar 20 18:49:25  *DNIS_SVC    721  2  talk IVC6  |
|   0.2  2   Inserv  Mar 20 18:49:25  *DNIS_SVC    722  2  talk IVC6  |
|   0.3  3   Inserv  Mar 20 18:49:25  *DNIS_SVC    723  2  talk IVC6  |
|   0.4  4   Inserv  Mar 20 18:49:25  *DNIS_SVC    724  2  talk IVC6  |
|   0.5  5  Foos Mar 20 18:49:25  *DNIS_SVC    725 2  talk IVC6  |
+------------------------------------------------------------------------------+ 
						

							GuestWorks Issue 6 Technician Handbook  555-231-109  Issue 1
April 2000
Translations and Testing 
190 INTUITY Lodging-to-PMS Translations 
INTUITY Lodging-to-PMS 
Translations
There are two ways that the INTUITY Lodging software and the PMS software can 
exchange messages for database updates:
nUse the Switch/INTUITY/PMS Link Integration feature. This feature uses 
the switch to exchange the voice mail database update messages between 
the INTUITY Lodging and the PMS. This option is known as the “PMS 
Interface for GuestWorks.” The INTUITY system currently defaults to this 
option. This option can be used with TCP/IP or X.25 links, but cannot be 
used for Mode Code Integration.
nUse a hard-wired link between the MAP and the PMS voice messaging 
port. This link is illustrated in Figure 10 on Page 38
. This option is known as 
the “Stand-alone Mode.” This option can be used with TCP/IP or X.25 links, 
and must be used for Mode Code Integration. This link should also be used 
if the PMS must keep track of the number of voice mail messages for each 
guest.