Lucent Technologies GuestWorks Issue 6 Technician Handbook

							GuestWorks Issue 6 Technician Handbook  555-231-109  Issue 1
April 2000
Installing the System 
11 Upgrade Issues 
Upgrade Issues
Upgrades are treated differently depending on the release the system is upgraded 
from.
If you are upgrading a GuestWorks Issue 1, 2, or 3 system to Issue 6, you must 
record all of the existing switch translations, perform the upgrade, and re-translate 
the switch. Adjunct translations may not have to change, but you should check 
them for accuracy. Contact your project manager for more information.
If you are upgrading a GuestWorks Issue 4 or Issue 5 system to Issue 6, certain 
preliminary translation work must be done before you can upgrade the switch. 
Contact your project manager to confirm that all upgrade issues have been 
resolved before you begin the upgrade. In many cases, you will not need to 
reinstall any of the cabling between the switch and the adjuncts. However, you will 
have to verify that the connections are still required. Similarly, you will not need to 
readminister all of the switch and adjunct translations, but you will have to verify 
that the translations are still accurate.
Additional Parts and Test Equipment
Other than the tools and test equipment noted in the installation manuals, you 
should also have the following items available on-site:
nRS232 mini-tester (comcode 407515139)
NOTE:
The mini-tester shows positive voltage with a green LED and 
negative voltage with a red LED. This can be verified by connect-
ing the mini-tester to a printer’s EIA port, adding power to the 
printer, and then putting the printer on-line. The Data Terminal 
Ready (DTR) lamp should then light with a positive (green) volt-
age. You may already have your own mini-tester that shows pos-
itive voltage as red and negative voltage as green. If this is true 
at your installation, the mini-tester result diagrams shown in this 
handbook must be read from an “opposite” perspective; that is, if 
the book shows that DTR should be green, and you have a mini-
tester that operates in an “opposite” mode, your mini-tester will 
show DTR being red. This change in perspective should be true 
for all data leads.
!CAUTION:
After using a mini-tester to check data leads, you MUST remove 
the mini-tester from the connection. DO NOT leave the mini-
tester in-line during actual operation. 
						

							GuestWorks Issue 6 Technician Handbook  555-231-109  Issue 1
April 2000
Installing the System 
12 Planning and Preparing the Site 
nRS232 gender changers and M25A or M25B RS232 cables
nAnalog line used to place test calls.
See “
Appendix A — Par ts List” on Page 236 for a list of the parts used in this 
installation. Part numbers are provided if replacements must be ordered.
Planning and Preparing the Site
See Chapter 1 in the DEFINITY ECS and INTUITY installation documents for 
more information about the tasks in this section.
1. Inventory the equipment delivered to the customer site and verify that it 
matches the customer’s order. If the equipment does not match the cus-
tomer’s order, follow the appropriate claims process or report the discrep-
ancies to your Lucent Technologies representative. If this is a dealer-
installed site, report the discrepancies to the dealer. 
The equipment may include the following:
nSwitch cabinets and circuit packs
!DANGER:
Check your system for TN793 and TN2793 analog line circuit 
packs. If the TN793 is vintage 5 or earlier, or if the TN2793 is vin-
tage 3 or earlier, do not use these circuit packs with telephones 
requiring neon message waiting lamps. Request a remediation 
update for those circuit packs. Contact your Lucent representa-
tive and request information about replacing these older circuit 
packs via QPPCN 1126D (TN793) and QPPCN 1127B (TN2793).
nDefault translation card
Unless instructed otherwise, always use the default translation card.
!CAUTION:
With GuestWorks Issue 6 and later, csi and si systems are 
equipped with a feature that registers the translation card 
shipped with the system with a unique ID number. This prevents 
you from creating a set of translations on a translation card in 
one system, and then loading those translations from that card to 
another system. If you attempt to use a non-matching translation 
card in a system, you will receive an error message and will not 
be able to save translations on that card. Only users with the init 
login can remedy this mismatch. See the DEFINITY ECS Admin-
istrator’s Guide for more information. 
						

							GuestWorks Issue 6 Technician Handbook  555-231-109  Issue 1
April 2000
Installing the System 
13 Planning and Preparing the Site 
nDEFINITY Site Administration (DSA) software for a PC, or a 715 
management terminal
nMulti-Application Platform (MAP) for INTUITY Lodging Voice Mes-
saging, INTUITY AUDIX Voice Messaging, and INTUITY Lodging 
Call Accounting
When using the INTUITY Lodging Call Accounting from Homisco, 
share “
Appendix D — Homisco Call Record Format” on Page 242 
with the PMS vendor before or during the switch integration.
nXiox™ call accounting equipment, which will be software, a buffer 
box, and a PC
Call Xiox technical support at +1-480-970-9015, +1-602-970-9015, 
+1-603-624-4424, or +1-650-548-5200 if any issues arise about 
their call accounting equipment or installation support.
nAttendant console (Model 302B or 302C)
nMultiappearance telephones (usually the 6400-series 
or 8400-series; a 6424 or 8434 is recommended as the primary 
attendant backup telephone)
nGuest room telephones
If custom room telephones and faceplates are being ordered, coor-
dinate the translations on the switch with any special feature access 
buttons being programmed by the vendor. If programming is done 
ahead of time, this could save time at installation.
nModems
nPrinters
The Okidata
® Models 320 and 321 are often used for GuestWorks, 
but be aware that other printers may be delivered on site.
nCustomer documentation
All customer documentation must be delivered to the customer’s 
representative so they can distribute it to their employees. 
						

							GuestWorks Issue 6 Technician Handbook  555-231-109  Issue 1
April 2000
Installing the System 
14 Planning and Preparing the Site 
nMiscellaneous equipment.
NOTE:
If the INTUITY Lodging Call Accounting co-resident application 
from Homisco has been ordered, part of the miscellaneous 
equipment is a set of adapters, cables, and user documentation 
used with the INTUITY system. This equipment is packaged in a 
separate box with the INTUITY equipment and is labeled “Hold 
for Homisco Technicians - Do Not Discard!” Save this equipment 
for the Homisco technicians.
2. Locate the equipment room and lay out the equipment room floor plan. If 
possible, use standard floor plans as described in 
DEFINITY ECS 
Release 8 System Description
. When laying out the equipment locations, 
consider the following:
nThe switch-to-MAP link distance limitations depend on whether you 
are using Transmission Control Protocol/Internet Protocol (TCP/IP), 
X.25, or Mode Code signaling:
— The TCP/IP link using the crossover cord is 328 feet (100 
meters). This is the default configuration for GuestWorks.
— The TCP/IP link using a 10base-T hub or router is 656 feet 
(200 meters). This can be 328 feet (100 meters) on either 
side of the hub or router.
— The Isolating Data Interface (IDI) X.25 link must be 200 feet 
(61 meters) or less. This link is used only on upgrades to 
Issue 6 when TCP/IP is not used. Duplicated 
si systems must 
use data modules instead of IDI, so the distance limit is not 
an issue.
— The Mode Code link is done over the same analog voice 
ports connected between the switch and the voice messaging 
adjunct. The analog ports have a distance limit of 20000 feet 
(6100 meters). This connection is limited to upgraded sys-
tems; the default configuration for Issue 6 is TCP/IP.
nThe link between the switch and the INTUITY Lodging Call Account-
ing on the MAP is limited to 50 feet (15.2 meters) unless you use 
DCP data modules to extend the distance. When using a 
stand-alone call accounting system, there is still the 50 foot (15.2 
meter) limit that can be extended with DCP data modules.
nFor the call accounting link, the MAP hardware must be within 50 
feet (15.2 meters) of the PMS. This distance can be extended using 
a pair of Digital Communications Protocol (DCP) data modules con-
nected through the switch. 
						

							GuestWorks Issue 6 Technician Handbook  555-231-109  Issue 1
April 2000
Installing the System 
15 Planning and Preparing the Site 
Figure 2 on Page 24 illustrates an overall view of the GuestWorks connec-
tions.
Additional equipment that you must consider when laying out the floor plan 
include the following:
— A customer-provided PC with DSA, or a 715 management terminal
— Cross-connect fields
— Space requirements and room layout
— Cable slack manager.
3. Lay out and ensure appropriate power for the switch and the management 
terminal in the equipment room, and arrange for an electrician to install.
4. Lay out and ensure appropriate grounding in the equipment room, includ-
ing provisions for a coupled bonding conductor (CBC).
5. Determine the location of equipment closets where feeder cables can be 
terminated. 
6. Determine where external trunk lines come into the building and where 
external trunk converters and adapters will be installed.
7. Determine an appropriate available port circuit on the switch for each tele-
phone, trunk, and peripheral connection needed and create a provisioning 
plan based on standard procedures.
8. Have the customer contact the PMS vendor and, if not using the INTUITY 
Lodging Call Accounting, the call accounting system vendor to find out if 
there are any special connections required to interface with their equip-
ment. It is highly recommended that the customer schedule the vendors to 
be on-site when the connections are made and the testing is done for the 
PMS and the call accounting. If the vendors cannot be on-site, they should 
at least be available by telephone.
9. If this is an upgrade from an existing system, remind the customer that dur-
ing the cutover all Automatic Wakeup requests and Do Not Disturb 
requests must be noted manually. After the cutover is complete, the cus-
tomer must manually input these requests. 
						

							GuestWorks Issue 6 Technician Handbook  555-231-109  Issue 1
April 2000
Installing the System 
16 Unpacking the Equipment 
Unpacking the Equipment
!CAUTION:
Lifting and moving the switch cabinets may require two people. The average 
weight of a CMC is 50 pounds (23 kilograms), an SCC is 125 pounds (60 
kilograms), and the MCC is 800 pounds (268 kilograms). Use caution to 
avoid injury.
See Chapter 1 in the DEFINITY ECS installation documents and Chapter 2 in the 
INTUITY installation documents for more information about the tasks in this sec-
tion.
1. Unpack the equipment.
2. Inspect the equipment for any damage. Report any damages according to 
local procedures.
3. Ensure that all circuit packs are fully inserted into the proper slots accord-
ing to the Customer Service Document (CSD). Report any discrepancies to 
your Lucent Technologies representative or authorized dealer.
Installing and Connecting the 
Equipment
See the appropriate installation document for information about installing and con-
necting the equipment:
nFor CMC installations, see Chapter 1 of DEFINITY ECS Release 8 Installa-
tion, Upgrades and Additions for Compact Modular Cabinets.
nFor SCC installations, see Chapter 1 of DEFINITY ECS Release 8 Installa-
tion and Test for Single-Carrier Cabinets.
nFor MCC installations, see Chapter 1 of DEFINITY ECS Release 8 Installa-
tion and Test for Multi-Carrier Cabinets.
nFor installations with an INTUITY system, see Chapters 2 through 4 in the 
INTUITY installation documents. 
						

							GuestWorks Issue 6 Technician Handbook  555-231-109  Issue 1
April 2000
Installing the System 
17 Installing Telecommunications Cabling 
Installing Telecommunications 
Cabling
See the appropriate installation document for information about installing telecom-
munications cabling:
nFor CMC installations, see Chapter 1 of DEFINITY ECS Release 8 Installa-
tion, Upgrades and Additions for Compact Modular Cabinets.
nFor SCC installations, see Chapter 2 of DEFINITY ECS Release 8 Installa-
tion and Test for Single-Carrier Cabinets.
nFor MCC installations, see Chapter 2 of DEFINITY ECS Release 8 Installa-
tion and Test for Multi-Carrier Cabinets
.
Installing the Management Terminal
The management terminal for administration on either the switch or the INTUITY 
system can be either a PC loaded with the DSA software or a dedicated manage-
ment terminal (must be purchased separately). The customer is supposed to set 
up his or her customer-provided PC with DSA, but the technicians are responsible 
for connecting and setting up the 715 management terminal if it was purchased 
for the system. Use the customer’s PC or your own laptop PC to access the switch 
for administration during the installation. 
See the appropriate installation document for information about installing the 
management terminal:
nFor CMC installations, see Chapter 1 of DEFINITY ECS Release 8 Installa-
tion, Upgrades and Additions for Compact Modular Cabinets.
nFor SCC installations, see Chapter 3 of DEFINITY ECS Release 8 Installa-
tion and Test for Single-Carrier Cabinets.
nFor MCC installations, see Chapter 3 of DEFINITY ECS Release 8 Installa-
tion and Test for Multi-Carrier Cabinets.
nFor installations with an INTUITY system, see Chapter 4 in the INTUITY 
installation documents.
The following section shows how to connect a PC to the switch. 
						

							GuestWorks Issue 6 Technician Handbook  555-231-109  Issue 1
April 2000
Installing the System 
18 Installing the Management Terminal 
Connecting a PC to the Switch
Use the on-line help for DSA to set the communication options on the PC.
Parts List
nPC with keyboard and monitor
nOne M25A or M25B RS232 cable (or equivalent 25-pin straight-through 
cable); see “
Appendix A — Par ts L ist” on Page 236
nOne 9-pin to 25-pin transition cable (if using a 9-pin COM port) 
(comcode 847106945)
nGender changers, as needed.
Cabling Diagram
Figure 1. PC Direct Connection to the Switch 
						

							GuestWorks Issue 6 Technician Handbook  555-231-109  Issue 1
April 2000
Installing the System 
19 Activating the Systems 
Activating the Systems
See the appropriate installation document for information about activating the 
switch and the INTUITY system:
nFor CMC installations, see Chapter 1 of DEFINITY ECS Release 8 Installa-
tion, Upgrades and Additions for Compact Modular Cabinets.
nFor SCC installations, see Chapter 3 of DEFINITY ECS Release 8 Installa-
tion and Test for Single-Carrier Cabinets.
nFor MCC installations, see Chapter 3 of DEFINITY ECS Release 8 Installa-
tion and Test for Multi-Carrier Cabinets.
nFor installations with an INTUITY system, see Chapter 4 in the INTUITY 
installation documents.
Unless instructed otherwise, 
always activate your system using the default 
translation card.
!CAUTION:
With GuestWorks Issue 6 and later, csi and si systems are equipped with a 
feature that registers the translation card shipped with the system with a 
unique ID number. This prevents you from creating a set of translations on a 
translation card in one system, and then loading those translations from that 
card to another system. If you attempt to use a non-matching translation 
card in a system, you will receive an error message and will not be able to 
save translations on that card. Only users with the init login can remedy this 
mismatch. See the DEFINITY ECS Administrator’s Guide for more informa-
tion. 
						

							GuestWorks Issue 6 Technician Handbook  555-231-109  Issue 1
April 2000
Installing the System 
20 Setting Up the Initial Options 
Setting Up the Initial Options
After activating the systems, there are some initial administration options you must 
set up. In addition to the procedures given in this section, see the appropriate 
installation document for information about setting up the initial options:
nFor CMC installations, see Chapter 1 of DEFINITY ECS Release 8 Installa-
tion, Upgrades and Additions for Compact Modular Cabinets.
nFor SCC installations, see Chapter 3 of DEFINITY ECS Release 8 Installa-
tion and Test for Single-Carrier Cabinets.
nFor MCC installations, see Chapter 3 of DEFINITY ECS Release 8 Installa-
tion and Test for Multi-Carrier Cabinets.
nFor installations with an INTUITY system, see Chapter 5 in the INTUITY 
installation documents.
NOTE:
Before setting any options, ensure that the default translation card is being 
used.
Do the following to set up the initial options:
1. After the switch powers up, log on to the switch using the craft login ID 
and the crftpw password. Distributors should use the dadmin login ID.
2. Before you do any administration, verify that the default translation card is 
activated for Offer Category B (GuestWorks and DEFINITY BCS offers). 
Check this by using the display system-parameters offer-options com-
mand.
NOTE:
If the Offer Category is not set to B and activated, contact the 
technical support group or your regional Center of Excellence 
(COE). The switch must be set to Offer Category B, the transla-
tions must be saved, and the switch must be reset before you 
can do any translations.
3. Set the required country options using the change system-parameters 
country-options command. 
4. Set the daylight savings time rules using the change daylight-savings-
rules command.
5. Set the date and the time using the set time command. This includes 
applying the daylight savings time rules set up in Step 4.