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Lucent Technologies GuestWorks Issue 6 Technician Handbook
Lucent Technologies GuestWorks Issue 6 Technician Handbook
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GuestWorks Issue 6 Technician Handbook 555-231-109 Issue 1
April 2000
Translations and Testing
121 Miscellaneous Translations
Guest Room Telephones (Switch)
!DANGER:
Check your system for TN793 and TN2793 analog line circuit packs. If the
TN793 is vintage 5 or earlier, or if the TN2793 is vintage 3 or earlier, do not
use these circuit packs with telephones requiring neon message waiting
lamps. Request a remediation update for those circuit packs. Contact your
Lucent representative and request information about replacing these older
circuit packs via QPPCN 1126D (TN793) and QPPCN 1127B (TN2793).
Use the add station command to add guest room telephones. Once you have
created one telephone, use the duplicate command to create the rest of the
guest rooms since all rooms usually have the same features, coverage path, COS,
and COR. The Message Waiting Indicator is hardware-dependent and
must match the type of message waiting lamps on the guest telephones. This can
vary from room to room.
NOTE:
With Issue 6, there are two new features that affect the administration of
guest rooms: Caller ID Telephones and Suite Telephones. See “
Administer-
ing Analog Caller ID (Switch)” on Page 124 and “Suite Telephones (Switch)”
on Page 126 for more information.
add station 107 Page 1 of 3
STATION
Extension: 107 Lock Messages? n BCC: 0
Type: 2500 Security Code: TN: 1
Port: 01A0201 Coverage Path 1: 1 COR: 1
Name: Coverage Path 2: COS: 1
Hunt-to Station: Tests? y
STATION OPTIONS
Loss Group: 1Message Waiting Indicator: led
Off Premise Station? n Message Lamp Ext: 107
Display Caller ID: y
Caller ID Message Waiting Indication? n
GuestWorks Issue 6 Technician Handbook 555-231-109 Issue 1
April 2000
Translations and Testing
122 Miscellaneous Translations
On Page 3:
nRoom — Enter the room number. When the hospitality parameter Display
Room Information in Call Display is enabled, this room number and guest
name are displayed. Do not put the word “room” in front of the room num-
ber.
nList1 — You may want to populate an Abbreviated Dialing system list to
be used for one-button access to guest services.
nLine Appearance — Enter call-appr.
After you have administered the guest rooms, you can use the list station
command to verify that all guest rooms have been translated.
add station 107Page 2 of 3
STATION
FEATURE OPTIONS
LWC Reception: audix
LWC Activation? n Coverage Msg Retrieval? n
CDR Privacy? n Auto Answer: none
Redirect Notification? y Data Restriction? y
Per Button Ring Control? n Call Waiting Indication? n
Bridged Call Alerting? n Att. Call Waiting Indication? n
Switchhook Flash? y Distinctive Audible Alerting? n
Ignore Rotary Digits? n Adjunct Supervision? n
H.320 Conversion? n
Per Station CPN - Send Calling Number?
Audible Message Waiting? n
Coverage After Forwarding? s
add station 107 Page 3 of 3
STATION
SITE DATA
Room: 107 Headset? n
Jack: Speaker? n
Cable: Mounting: d
Floor: Cord Length: 0
Building: Set Color:
ABBREVIATED DIALING
List1: System 1 List2: List3:
HOT LINE DESTINATION
Abbreviated Dialing List Number (From above 1, 2 or 3):
Dial Code:
Line Appearance: call-appr
GuestWorks Issue 6 Technician Handbook 555-231-109 Issue 1
April 2000
Translations and Testing
123 Miscellaneous Translations
Use the change system-parameters hospitality command to determine
whether guest room information will be shown on digital display telephones
typically used by front desk or office personnel. This may be a security issue for
the customer. Use the Display Room Information in Call Display
field to enable or disable this feature.
change system-parameters hospitality Page 2 of 3
HOSPITALITY
Dual Wakeups? y Daily Wakeup? y VIP Wakeup? y
VIP Wakeups Per 5 Minutes: 5
Room Activated Wakeup With Tones? y
Time of Scheduled Wakeup Activity Report:
Time of Scheduled Wakeup Summary Report:
Time of Scheduled Emergency Access Summary Report:
Announcement Type: mult-integ
Default Announcement Extension: 380
Length of Time to Remain Connected to Announcement: 30
Extension to Receive Failed Wakeup LWC Messages: 399
Routing Extension on Unavailable Voice Synthesis:
Display Room Information in Call Display? n
Automatic Selection of DID Numbers? y
Number of Digits from PMS:
PMS Sends Prefix? n
Number of Digits in PMS Coverage Path: 3
Digit to Insert/Delete:
GuestWorks Issue 6 Technician Handbook 555-231-109 Issue 1 April 2000 Translations and Testing 124 Miscellaneous Translations Administering Analog Caller ID (Switch) The TN2793B and TN793B analog line circuit pack can be administered to deliver Incoming Calling Line Identification (ICLID) data to either stand-alone Caller ID displays or telephones with built-in Caller ID displays. For this feature to work, the serving central office (CO) must support delivery of Caller ID information over the trunks that are serving the GuestWorks switch. To administer this feature, do the following: nAdminister the Caller ID system options nAdminister stations with Caller ID options. NOTE: If GuestWorks Issue 6 is being used as a bugfix load for any previous load, the analog Caller ID feature will not be available. Only new Issue 6 installa- tions or upgrades to Issue 6 that use the TN2793B or TN793B circuit packs may use the analog Caller ID feature. Administering Caller ID Use the change system-parameters features command to select the Caller ID protocol that matches the protocol used by the Caller ID units or telephones, and to enable display of Caller ID information for room to room calls. These options are set on a system-wide basis. Administer the following options: nProtocol for Caller ID Analog Terminals — The available pro- tocols include: —Bellcore (default) — US protocol (Bellcore transmission protocol with 212 modem protocol) —V23-Bell — Bahrain protocol (Bellcore transmission protocol with V.23 modem protocol).
GuestWorks Issue 6 Technician Handbook 555-231-109 Issue 1
April 2000
Translations and Testing
125 Miscellaneous Translations
nDisplay Calling Number for Room to Room Caller ID Calls
— Enter y or n to determine whether guest room information will be shown
on analog caller ID telephones for calls between guest rooms. This may be
a security issue for the customer.
Administering Caller ID Station Options
Use the add station or change station commands to administer the Caller ID
options for each Caller ID telephone. Administer the following options:
nType — Enter CallrID.
nDisplay Caller ID — Enter y to enable Caller ID for this telephone.
nCaller ID Message Waiting Indication — Enter y to enable
Bellcore-defined FSK message waiting indication for this telephone. When
this option is enabled, the circuit pack will refresh the Message Waiting
Indication status for this telephone on a regular basis.
This administration is independent of the Message Waiting Indica-
tor field.
change system-parameters features Page 1 of 10
FEATURE-RELATED SYSTEM PARAMETERS
Self Station Display Enabled? y
Trunk-to-Trunk Transfer: none
Automatic Callback - No Answer Timeout Interval (rings): 3
Call Park Timeout Interval (minutes): 10
Off-Premises Tone Detect Timeout Interval (seconds): 20
AAR/ARS Dial Tone Required? y
Music/Tone on Hold: music Port: 01B1101
Music (or Silence) on Transferred Trunk Calls? no
DID/Tie/ISDN Intercept Treatment: attd
Messaging Service Adjunct (MSA) Connected? n
Internal Automatic Answer for Attendant Extended Calls? n
Automatic Circuit Assurance (ACA) Enabled? y
ACA Referral Calls: local
ACA Referral Destination: attd
ACA Short Holding Time Originating Extension: 3070
ACA Long Holding Time Originating Extension: 3070
Abbreviated Dial Programming by Assigned Lists? n
Auto Abbreviated/Delayed Transition Interval (rings): 2
Protocol for Caller ID Analog Terminals: Bellcore
Display Calling Number for Room to Room Caller ID Calls? n
add station 107 Page 1 of 3
STATION
Extension: 107 Lock Messages? n BCC: 0
Type: CallrIDSecurity Code: TN: 1
Port: 01A0201 Coverage Path 1: 1 COR: 1
Name: Coverage Path 2: COS: 1
Hunt-to Station: Tests? y
STATION OPTIONS
Loss Group: 1 Message Waiting Indicator: led
Off Premise Station? n Message Lamp Ext: 107
Display Caller ID: y
Caller ID Message Waiting Indication? n
GuestWorks Issue 6 Technician Handbook 555-231-109 Issue 1 April 2000 Translations and Testing 126 Miscellaneous Translations Suite Telephones (Switch) There are two features that better enable the setup of suite telephones: Suite Check-In and Station Hunt Before Coverage. Suite Check-In allows the switch to check-in more than one telephone with one check-in command, whether the command is done from the switch or from the PMS. This is done by setting up a “hunt-to chain” between a primary telephone and up to 29 secondary telephones that are installed at different locations of a suite, or between telephones in separate rooms that have been linked as a suite of rooms. This feature does not apply to telephones that have bridged extensions of the primary extension; the secondary phones must have their own extension numbers. For example, room 207 has three telephones, each with different extensions: 7207 (the primary extension), 7887, and 7897 (secondary extensions). You would administer station hunting from 7207 to 7887, and from 7887 to 7897. When you check in room 207 (extension 7207), the check-in process looks at the Hunt-To Station field, and if there is an extension in that field (in this case, 7887), that extension is also checked in. The system then checks the second extension’s Hunt-To Station field, and if there is an extension in that field (in this case, 7897), that extension is also checked in. You can link up to 30 stations as one suite of telephones. There is no limit to the number of suites you can create. When two or more telephones are administered in this suite arrangement, you must also administer how incoming calls will be handled. There is a coverage option called Station Hunt Before Coverage. If Station Hunt Before Coverage is not enabled, calls to the primary extension (in this example, 7207) will go to coverage as specified in the coverage path criteria. If Station Hunt Before Coverage is enabled and there is a call to room 207 (extension 7207), if extension 7207 is busy, the call hunts to 7887. If extension 7887 is busy, the call hunts to extension 7897. If extension 7897 is busy, the call goes to coverage for extension 7207 (usually voice mail or the front desk). If any of the telephones in the station hunting group are idle, the call rings at that telephone and, when not answered, goes to coverage for extension 7207 (the primary extension). It is important to remember that hunting occurs only whan an extension is busy, not when a call goes unanswered.
GuestWorks Issue 6 Technician Handbook 555-231-109 Issue 1
April 2000
Translations and Testing
127 Miscellaneous Translations
Enabling Suite Check-In
Use the change system-parameters hospitality command, Page 3, to enable
the Suite Check-In feature.
Administering Station Hunting
Use the add station XXXX or change station XXXX command to administer
Hunt-To Stations. Based on the previous suite example, the following screen
shows how you would administer station hunting from primary extension 7207 to
secondary extension 7887.
change system-parameters hospitality Page 3 of 3
ROOM STATES HOSPITALITY
Definition for Rooms in State 1: OCCUPIED/DIRTY
Definition for Rooms in State 2: OCCUPIED/MAID IN ROOM
Definition for Rooms in State 3: OCCUPIED/CLEAN
Definition for Rooms in State 4: VACANT/CLEAN
Definition for Rooms in State 5:
Definition for Rooms in State 6:
HOSPITALITY FEATURES
Suite Check-in? y
change station 7207 Page 1 of 3
STATION
Extension: 7207 Lock Messages? n BCC: 0
Type: CallrID Security Code: TN: 1
Port: 01A0201 Coverage Path 1: 1 COR: 1
Name: Coverage Path 2: COS: 1
Hunt-to Station: 7887Tests? y
STATION OPTIONS
Loss Group: 1 Message Waiting Indicator: led
Off Premise Station? n Message Lamp Ext: 7207
Display Caller ID: y
Caller ID Message Waiting Indication? n
GuestWorks Issue 6 Technician Handbook 555-231-109 Issue 1
April 2000
Translations and Testing
128 Miscellaneous Translations
The following screen shows how you would then administer station hunting from
secondary extension 7887 to secondary extension 7897.
You would repeat this administration for each telephone in the hunting group.
Administering Station Hunt Before Coverage
Use the change system-parameters coverage-forwarding command, Page 1,
to enable or disable Station Hunt Before Coverage.
change station 7887 Page 1 of 3
STATION
Extension: 7887 Lock Messages? n BCC: 0
Type: CallrID Security Code: TN: 1
Port: 01A0201 Coverage Path 1: 1 COR: 1
Name: Coverage Path 2: COS: 1
Hunt-to Station: 7897Tests? y
STATION OPTIONS
Loss Group: 1 Message Waiting Indicator: led
Off Premise Station? n Message Lamp Ext: 7887
Display Caller ID: y
Caller ID Message Waiting Indication? n
change system-parameters coverage-forwarding Page 1 of 2
SYSTEM PARAMETERS - CALL COVERAGE/CALL FORWARDING
CALL COVERAGE/FORWARDING PARAMETERS
Local Cvg Subsequent Redirection/CFWD No Ans Interval (rings): 2
Off-Net Cvg Subsequent Redirection/CFWD No Ans Interval (rings): 2
Coverage - Caller Response Interval (seconds): 4
Threshold For Blocking Off-Net Redirection of Incoming Trunk Calls: 1
COVERAGE
Keep Held SBA At Coverage Point? y
External Coverage Treatment For Transferred Incoming Calls? n
Immediate Redirection on Receipt of PROGRESS Inband Information? n
Maintain SBA At Principal? y
Station Hunt Before Coverage? y
FORWARDING
Call Forward Override? n
Coverage after Forwarding? y
GuestWorks Issue 6 Technician Handbook 555-231-109 Issue 1 April 2000 Translations and Testing 129 Miscellaneous Translations Considerations There are some considerations when setting up suite telephones. nAutomatic Selection of DID Numbers for Guest Rooms If Automatic Selection of DID Numbers is active, a DID number is assigned only to the primary extension (the one that appears in the check-in mes- sage), not to all of the secondary hunt-to extensions. nAutomatic Wakeup An Automatic Wakeup will be set and delivered only for the extension dialed, not the hunt-to extensions. If the wakeup call is placed and the tele- phone is busy, the wakeup call is retried two more times at 5-minute inter- vals. nCall Coverage If Station Hunt Before Coverage is active, a call to a busy telephone tries to terminate to the hunt-to telephone before going to coverage. If the call goes to coverage, it goes to the coverage of the originally-dialed number. This is true unless the dialed number is an XDID number, and then the call goes to the coverage of the non-XDID telephone found in the XDID’s hunt-to field. nCall Detail Recording Calls made from any of the secondary suite telephones will record the extension that placed the call, not the primary suite extension. Billing for calls from secondary extensions must be coordinated with the call account- ing system vendor. nCheck-In If the primary extension or any of the secondary extensions are already in the checked-in state, the room will not be checked in, and the message “Room Already Occupied” will display. nCheck-Out If the primary extension is not in the occupied state, the message “Room Already Vacant” is displayed and no rooms are checked out. If any second- ary extensions are in the vacant state, all extensions will be checked out and “Check Out Complete” is displayed. nControlled Restrictions When a controlled restriction is applied to the primary extension, the restriction is applied to all secondary extensions. This applies to restric- tions done from the PMS, the attendant console, or from an authorized telephone.
GuestWorks Issue 6 Technician Handbook 555-231-109 Issue 1 April 2000 Translations and Testing 130 Miscellaneous Translations nDial by Name Secondary extensions that are checked in as part of a suite have an aster- isk (*) inserted before the name that is stored in the names database. This prevents someone using Dial by Name to access a secondary extension; only the primary extension can be accessed. However, when a guest calls the attendant or a display telephone from one of the secondary extensions, the guest name (with the asterisk in front of it) displays. nDo Not Disturb When one of the telephones in a suite of telephones has Do Not Disturb activated, calls to that telephone go to intercept treatment, not to the next hunt-to telephone in the suite. nHousekeeping Status Updates When housekeeping updates the room status, they should do all updates from the primary extension for that room. If they update the status from the secondary extensions in the suite, the status for the suite (the primary extension) will not be updated. nMessage Waiting Lamps Messages left for the primary extension do not light the message waiting lamps of the secondary extensions unless the Message Lamp Ext field for the secondary extensions contain the primary extension. In some cases, the customer will want each telephone to have their own message waiting lamp. In other cases, the customer will want a single message wait- ing lamp for all telephones in a suite. nPMS Synchronization In some cases, the PMS database and the switch database may get out-of-sync, and the telephones in a suite may not have the same status. If this happens, front desk personnel may have to check out the room (saving any messages for that room) and then retry the check-in. During a database swap, if the PMS sends an extension that should be checked in but is not currently checked in, all extensions in the hunt-to chain are updated along with the primary extension, regardless of their cur- rent state. During a Room Change, the information for the old primary extension and secondary hunt-to extensions is cleared. All of the old information is inserted for the new room number. During a Room Swap, the system will change the guest name and cover- age path between the two rooms for the primary extension and the second- ary extensions.