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Lucent Technologies GuestWorks Issue 6 Technician Handbook
Lucent Technologies GuestWorks Issue 6 Technician Handbook
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GuestWorks Issue 6 Technician Handbook 555-231-109 Issue 1
April 2000
Translations and Testing
201 Switch-to-Call Accounting Translations
nCDR Account Code Length — When setting up billing for forwarding
faxes (see “
Billing Considerations When Forwarding Faxes” on Page 104),
set this field to the number of digits used for extensions in the dial plan.
As shown on Page 141
, enable CDR Reports for each trunk group.
Testing the Switch-to-Call Accounting Link
To test the CDR link, use the status cdr-link command on the switch.
You should also work with the vendor to test the link from the call accounting end.
If you are installing the INTUITY Lodging Call Accounting, work with the Homisco
technician to test the link.
change system-parameters cdr Page 1 of 1
CDR SYSTEM PARAMETERS
Node Number (Local PBX ID): CDR Date Format: month/day
Primary Output Format: printer Primary Output Ext: eia
Secondary Output Format:
Use ISDN Layouts? n EIA Device Bit Rate: 9600
Use Enhanced Formats? n
Modified Circuit ID Display? n Remove # From Called Number? n
Record Outgoing Calls Only? y Intra-switch CDR? n
Suppress CDR for Ineffective Call Attempts? y CDR Call Splitting? y
Disconnect Information in Place of FRL? n Attendant Call Recording? y
Interworking Feat-flag? n
Force Entry of Acct Code for Calls Marked on Toll Analysis Form? n
Calls to Hunt Group - Record: member-ext
Record Called Vector Directory Number Instead of Group or Member? n
Inc Trk Call Splitting? n
Record Non-Call-Assoc TSC? n
Record Call-Assoc TSC? n Digits to Record for Outgoing Calls: dialed
Privacy - Digits to Hide: 0 CDR Account Code Length: 4
status cdr-link
CDR LINK STATUS
Primary Secondary
Link State: up extension not administered
Maintenance Busy? no
GuestWorks Issue 6 Technician Handbook 555-231-109 Issue 1 April 2000 Translations and Testing 202 INTUITY Lodging Call Accounting-to-PMS Translations INTUITY Lodging Call Accounting-to-PMS Translations The data link between the INTUITY Lodging Call Accounting and the PMS must be administered by the Homisco technician when he or she installs the software on the INTUITY platform. If a stand-alone call accounting system (such as Xiox) is used, the vendor must assist in setting up the call accounting system. Testing the INTUITY Lodging Call Accounting-to-PMS Link To test the call accounting link, make a test call from a test guest room to verify that the call is posted on the call accounting system and the PMS.
GuestWorks Issue 6 Technician Handbook 555-231-109 Issue 1
April 2000
Translations and Testing
203 Switch-to-PMS Link Translations
Switch-to-PMS Link Translations
Administration of the switch-to-PMS link includes the following:
nNetwork control (netcon) data module for si system (Pa ge 2 03)
nData module (Page 204)
nHospitality parameters (Page 204)
nHousekeeping status feature access codes and definitions (Pag e 20 7)
nControlled restrictions (Pag e 20 9).
Network Control (Netcon) Data Module
Use the add data-module command to administer the netcon data module on the
si system.
You should assign all four netcon channels. The following table is an example of
how you can administer the netcon channels:
Data
ExtensionPhysical
ChannelMaintenance
Extension
7891 01 7895
7892 02 7896
7893 03 7897
7894 04 7898
add data-module 7891
DATA MODULE
Data Extension: 7891 Name: NETCON 01 BCC: 2
Type: netcon COS: 15 Maintenance Extension: 7995
Physical Channel: 01 COR: 50
ITC: restricted TN: 1
ABBREVIATED DIALING
List1:
SPECIAL DIALING OPTION:
ASSIGNED MEMBER ( Station with a data extension button for this data module )
Ext Name
1:
GuestWorks Issue 6 Technician Handbook 555-231-109 Issue 1
April 2000
Translations and Testing
204 Switch-to-PMS Link Translations
Data Modules
Use the add data-module command to administer the data module connected
between the switch and the PMS.
Hospitality Parameters
Use the change system-parameters hospitality command to administer the
hospitality parameters for the PMS. These assignments must be coordinated with
the PMS vendor and the customer. On Page 1, administer the following:
nFor the Message Waiting Configuration field, enter act-nopms if
the INTUITY is controlling the message waiting lamps, and enter act-pms
if the PMS is controlling the message waiting lamps. If the PMS supports
text messaging, enter act-pms. If all messaging is handled on the INTUITY
system, enter act-nopms.
nThe Controlled Restrictions Configuration, Housekeeper
Information Configuration, and Client Room Coverage Path
Configuration fields control features offered by some PMS vendors. If
the PMS vendor supports the feature, enter act-pms in the corresponding
field. If the PMS vendor does not support the feature, enter act-nopms in
the corresponding field. Note that if the Client Room Coverage Path
Configuration field is administered incorrectly, administered coverage
paths for rooms will be deleted.
nIn the Extension of PMS field, enter the extension number of the PMS
data module.
add data-module 7899
DATA MODULE
Data Extension: 7899 Name: PMS LINK BCC: 2
Type: pdm COS: 1 Remote Loop-Around Test? n
Port: 01B0102 COR: 50 Secondary data module? n
ITC: restricted TN: 1 Connected to: dte
ABBREVIATED DIALING
List1:
SPECIAL DIALING OPTION:
ASSIGNED MEMBER ( Station with a data extension button for this data module )
Ext Name
1:
GuestWorks Issue 6 Technician Handbook 555-231-109 Issue 1
April 2000
Translations and Testing
205 Switch-to-PMS Link Translations
nIf the PMS Protocol Mode is transparent (also known as Names proto-
col), set the Seconds before PMS Link Idle Timeout to 20 and the
Milliseconds before PMS Link Acknowledgement Timeout
to500.
If the PMS Protocol Mode is normal, set the Seconds before PMS
Link Idle Timeout to 20 and the Milliseconds before PMS Link
Acknowledgement Timeout to 300.
If the PMS supports the ASCII data mode, enter a y in the ASCII mode
field.
nThe PMS Link Maximum Retransmissions field indicates the num-
ber of times that the switch will retransmit a message to the PMS in
response to a negative acknowledgment or send an inquiry for acknowl-
edgment from the PMS before giving up on the message. Valid entries
are1 to 5.
nThe PMS Link Maximum Retransmission Requests field indicates
the number of times that the switch will allow the PMS to request acknowl-
edgment for a message that it sent. Valid entries are 1 to 5.
nThe Take Down Link for Lost Messages field indicates whether
the link will be taken down if messages are being lost. If set to n, you
should monitor the PMS error log to see if the link is operating correctly.
NOTE:
Use the commands busyout pms-link followed by release pms-link
whenever you change the link timer values.
change system-parameters hospitality Page 1 of 3
HOSPITALITY
Message Waiting Configuration: act-nopms
Controlled Restrictions Configuration: act-pms
Housekeeper Information Configuration: act-pms
Number of Housekeeper ID Digits: 0
Extension of PMS Log Printer:
Extension of Journal/Schedule Printer:
Client Room Coverage Path Configuration: act-nopms
Default Coverage Path for Client Rooms: 1
Forward PMS Messages to Intuity Lodging? y
PMS LINK PARAMETERS
Extension of PMS: 7899
PMS Protocol Mode: transparent ASCII mode? y
Seconds before PMS Link Idle Timeout: 20
Milliseconds before PMS Link Acknowledgement Timeout: 500
PMS Link Maximum Retransmissions: 5
PMS Link Maximum Retransmission Requests: 5
Take Down Link for Lost Messages? y
GuestWorks Issue 6 Technician Handbook 555-231-109 Issue 1 April 2000 Translations and Testing 206 Switch-to-PMS Link Translations On Page 2, administer the following: nThe Number of Digits From PMS field should be left blank, and the Digit to Insert/Delete field may need to be administered. If the room numbers use a combination of 3- and 4-digit or 4- and 5-digit exten- sion numbers, you must enter the leading digit that must be inserted when sent from the PMS to the switch and that must be deleted when sent from the switch to the PMS. NOTE: The PMS interface supports 3-, 4-, or 5-digit extensions, but be aware that prefixed extensions do not send the entire number across the interface. Only the assigned extension number is sent. Therefore, you should not use prefixed extensions for num- bers that are also going to use the Insert/Delete Digit function. This works as shown in the following example: — Digit Insertion — If the digits received by the switch are 123 and the insertion digit is 7, extension 7123 is checked to see if it is a valid extension. If 7123 is valid, the message is processed for extension 7123; if extension 7123 is not valid, the switch assumes that the message is for extension 123 and processes it accordingly. If both 7123 and 123 are valid, the message will only be processed for extension 7123. Numbering conflicts such as this should be avoided when possible. — Digit Deletion — The switch checks the extension number before it is sent to the PMS. If the extension number contains the maximum number of digits translated for a leading digit, and the leading digit matches the administered Insert/Delete digit, the digit is deleted before sending the extension to the PMS. For example, if the Insert/Delete digit is 7, and extensions 712 and 7123 are valid on the switch, 712 will be sent as 712; however, 7123 is sent as 123. This example presumes that there are no 5-digit extensions starting with 7 on the switch. nThe PMS Sends Prefix field indicates whether the PMS sends a prefix digit to the switch as part of the room numbering plan. NOTE: If the PMS Sends Prefix field is set to n and the Number of Digits from PMS field is blank, the switch will not support an extension that starts with 0.
GuestWorks Issue 6 Technician Handbook 555-231-109 Issue 1
April 2000
Translations and Testing
207 Switch-to-PMS Link Translations
nThe Number of Digits in PMS Coverage Path field indicates
whether the coverage paths are 3 or 4 digits long.
Housekeeping Status
Use the change feature-access-codes command to assign the housekeeping
status feature access codes. Administer only the feature access codes that the
vendor supports and that match the status definitions.
change system-parameters hospitality Page 2 of 3
HOSPITALITY
Dual Wakeups? y Daily Wakeup? y VIP Wakeup? y
VIP Wakeups Per 5 Minutes: 5
Room Activated Wakeup With Tones? y
Time of Scheduled Wakeup Activity Report:
Time of Scheduled Wakeup Summary Report:
Time of Scheduled Emergency Access Summary Report:
Announcement Type: mult-integ
Default Announcement Extension: 380
Length of Time to Remain Connected to Announcement: 30
Extension to Receive Failed Wakeup LWC Messages: 399
Routing Extension on Unavailable Voice Synthesis:
Display Room Information in Call Display? n
Automatic Selection of DID Numbers? y
Number of Digits from PMS:
PMS Sends Prefix? n
Number of Digits in PMS Coverage Path: 3
Digit to Insert/Delete:
change feature-access-codes Page 5 of 5
FEATURE ACCESS CODE (FAC)
Hospitality Features
Automatic Wakeup Call Access Code: *98
Housekeeping Status (Client Room) Access Code: *81
Housekeeping Status (Client Room) Access Code: *82
Housekeeping Status (Client Room) Access Code: *83
Housekeeping Status (Client Room) Access Code: *84
Housekeeping Status (Client Room) Access Code:
Housekeeping Status (Client Room) Access Code:
Housekeeping Status (Station) Access Code:
Housekeeping Status (Station) Access Code:
Housekeeping Status (Station) Access Code:
Housekeeping Status (Station) Access Code:
Verify Wakeup Announcement Access Code: *89
Voice Do Not Disturb Access Code: *33
GuestWorks Issue 6 Technician Handbook 555-231-109 Issue 1
April 2000
Translations and Testing
208 Switch-to-PMS Link Translations
Use the change system-parameters hospitality command to define whether the
housekeeping staff will use IDs, and to administer the housekeeping status
definitions.
On Page 1, the Number of Housekeeper ID Digits field determines the
length of the housekeeping staff ID numbers. Valid entries are 0 to 6. If set to 0,
housekeeping IDs are not used.
On Page 2, enter the definitions for each room state. The status for each of these
must be coordinated with what is administered in the PMS.
change system-parameters hospitality Page 1 of 3
HOSPITALITY
Message Waiting Configuration: act-nopms
Controlled Restrictions Configuration: act-pms
Housekeeper Information Configuration: act-pms
Number of Housekeeper ID Digits: 0
Extension of PMS Log Printer:
Extension of Journal/Schedule Printer:
Client Room Coverage Path Configuration: act-nopms
Default Coverage Path for Client Rooms: 1
Forward PMS Messages to Intuity Lodging? y
PMS LINK PARAMETERS
Extension of PMS: 7899
PMS Protocol Mode: transparent ASCII mode? y
Seconds before PMS Link Idle Timeout: 20
Milliseconds before PMS Link Acknowledgement Timeout: 500
PMS Link Maximum Retransmissions: 5
PMS Link Maximum Retransmission Requests: 5
Take Down Link for Lost Messages? y
change system-parameters hospitality Page 3 of 3
HOSPITALITY
ROOM STATES
Definition for Rooms in State 1: OCCUPIED/DIRTY
Definition for Rooms in State 2: OCCUPIED/MAID IN ROOM
Definition for Rooms in State 3: OCCUPIED/CLEAN
Definition for Rooms in State 4: VACANT/CLEAN
Definition for Rooms in State 5:
Definition for Rooms in State 6:
HOSPITALITY FEATURES
Suite Check-in? y
GuestWorks Issue 6 Technician Handbook 555-231-109 Issue 1
April 2000
Translations and Testing
209 Switch-to-PMS Link Translations
Controlled Restrictions
When Controlled Restrictions are applied to guest rooms, calls made to those
rooms or from those rooms are routed to intercept treatment. The recommended
intercept treatment is shown in the following example. Use the change
system-parameters features command to set the controlled restriction intercept
treatment.
The PMS automatically applies controlled restrictions to guest rooms as guests
check in and check out. If the PMS link is down, you will have to apply and remove
controlled restrictions manually. Administer the controlled restriction feature
access codes using the screens beginning on Page 88
. You can also assign
feature buttons on the attendant console for the Controlled Restrictions feature.
See “
Attendant Console Button Layouts (Switch)” on Page 108 for more
information.
Optionally, customers can substitute Toll Restriction for the standard Outward or
Station-to-Station restrictions. Using the above screen, you can enter none,
outward, or station-station into the Controlled Toll Restriction
replaces field. If you enter none, the customer has access to Outward, Total,
Termination, and Station-to-Station restrictions. If you enter outward, the
customer has access to Toll, Total, Termination, and Station-to-Station
restrictions. If you enter station-station, the customer has access to Outward,
Total, Termination, and Toll restrictions. In this example, Toll Restriction is
substituted for Station-Station Restriction.
Instruct customers to use the
GuestWorks and DEFINITY ECS Hospitality
Operations
document to learn more about Controlled Restrictions and how to use
them.
change system-parameters features Page 3 of 10
FEATURE-RELATED SYSTEM PARAMETERS
Reserved Slots for Attendant Priority Queue: 5
Time before Off-hook Alert: 10
Emergency Access Redirection Extension:
Number of Emergency Calls Allowed in Attendant Queue: 5
Call Pickup Alerting? n
Temporary Bridged Appearance on Call Pickup? y
Call Pickup on Intercom Calls? y
Directed Call Pickup? n
Extended Group Call Pickup: none
Deluxe Paging and Call Park Timeout to Originator? y
Controlled Outward Restriction Intercept Treatment: attendant
Controlled Termination Restriction (Do Not Disturb): coverage
Controlled Station to Station Restriction: attendant
AUTHORIZATION CODE PARAMETERS Authorization Codes Enabled? y
Authorization Code Length: 7
Authorization Code Cancellation Symbol: #
Attendant Time Out Flag? n
Display Authorization Code? y
Controlled Toll Restriction Replaces: station-station
GuestWorks Issue 6 Technician Handbook 555-231-109 Issue 1 April 2000 Translations and Testing 210 Switch-to-PMS Link Translations Testing the Switch-to-PMS Link To test the switch-to-PMS link, have the hotel designate a room for testing. Testing the switch-to-PMS link includes the following: nLink testing with the RS232 mini-tester (Page 211) nNetcon and data module testing (Page 213) nPMS testing and status (Pag e 21 4) nDatabase swap testing (Pa ge 2 15) nCheck-in and check-out testing (Page 216) nMessage waiting testing (both manual messages and voice messages) (Page 217 ) nControlled restrictions testing (Page 220) nHousekeeping status testing (Page 221). During the switch-to-PMS testing, you will use the list pms-down command often to view events that may indicate problems with the link. These events are found in “ Appendix C — List PMS Down Events” on Page 239.