Lucent Technologies GuestWorks Issue 6 Technician Handbook

							Continuing with the Switch Installation 
231 Testing the Switch 
GuestWorks Issue 6 Technician Handbook  555-231-109  Issue 1
April 2000
Continuing with the Switch 
Installation
This section contains procedures you must complete after you have connected 
and tested the hospitality adjuncts. The procedures in this section are fully 
detailed in the appropriate switch installation documents.
Testing the Switch
See the appropriate installation document for information about testing the switch:
nFor CMC installations, see Chapter 1 of DEFINITY ECS Release 8 Installa-
tion, Upgrades and Additions for Compact Modular Cabinets.
nFor SCC installations, see Chapter 4 of DEFINITY ECS Release 8 Installa-
tion and Test for Single-Carrier Cabinets.
nFor MCC installations, see Chapter 4 of DEFINITY ECS Release 8 Installa-
tion and Test for Multi-Carrier Cabinets
.
Installing and Wiring Telephones and 
Other Equipment
See the appropriate installation document for information about installing and wir-
ing telephones and other equipment:
nFor CMC installations, see Chapters 1 and 2 of DEFINITY ECS Release 8 
Installation, Upgrades and Additions for Compact Modular Cabinets.
nFor SCC installations, see Chapter 5 of DEFINITY ECS Release 8 Installa-
tion and Test for Single-Carrier Cabinets.
nFor MCC installations, see Chapter 5 of DEFINITY ECS Release 8 Installa-
tion and Test for Multi-Carrier Cabinets
.
When installing the attendant consoles, see “
Attendant Console Button Layouts 
(Switch)” on Page 108 for more information. When installing backup telephones, 
see “
Backup Telephone Button Layouts (Switch)” on Page 117 for more 
information. 
						

							GuestWorks Issue 6 Technician Handbook  555-231-109  Issue 1
April 2000
Continuing with the Switch Installation 
232 Testing Telephones and Other Equipment 
Testing Telephones and Other 
Equipment 
See the appropriate installation document for information about testing tele-
phones and other equipment:
nFor CMC installations, see Chapter 1 of DEFINITY ECS Release 8 Installa-
tion, Upgrades and Additions for Compact Modular Cabinets.
nFor SCC installations, see Chapter 6 of DEFINITY ECS Release 8 Installa-
tion and Test for Single-Carrier Cabinets.
nFor MCC installations, see Chapter 6 of DEFINITY ECS Release 8 Installa-
tion and Test for Multi-Carrier Cabinets
.
A new feature available with Issue 6 is Station Self-Display. This feature allows 
you to dial a feature access code or press the Inspect button at a display 
telephone to display the extension number for that telephone. The feature is 
enabled using the change system-parameters features command. The feature 
access code is assigned using the change feature-access-codes command.
Customer Turnover
After you have installed and tested the switch and installed adjuncts, and have 
determined that the system is operating correctly, you will turn control of the sys-
tem over to the customer. Follow your local customer turnover procedures as 
determined by your distributor or as determined by the customer’s contract. This 
turnover should include the following:
nDo a final save of the translations.
nGive the customer the following documentation:
—DEFINITY BCS and GuestWorks Issue 6 Overview
— DEFINITY Systems Little Instruction Box
— DEFINITY ECS Console Operations Quick Reference
— GuestWorks and DEFINITY ECS Hospitality Operations
—DEFINITY ECS Documentation Library (CD)
— INTUITY voice messaging instructions/artwork
— A copy of the dialing plan, a list of the feature access codes, and a 
list of the trunk access codes
— Customer logins and passwords for the switch and the INTUITY sys-
tem.
nShow the customer how to record announcements for Automatic Wakeup 
calls or the Automatic Attendant feature. 
						

							GuestWorks Issue 6 Technician Handbook  555-231-109  Issue 1
April 2000
Continuing with the Switch Installation 
233 Maintenance 
nExplain any Call Vectoring procedures that have been administered for the 
Automated Attendant or Dial by Name features.
nRemind the customer to provide information about any new telephone 
numbers and services to the guests, such as instructions that show guests 
how to do their own Automatic Wakeup calls and Do Not Disturb requests. 
The information about those features is in 
GuestWorks and DEFINITY 
ECS Hospitality Operations
.
nIf the customer has a maintenance contract with Lucent Technologies, tell 
them that all trouble calls, whether they involve the switch, the INTUITY 
AUDIX or INTUITY Lodging, or the INTUITY Lodging Call Accounting, 
should go to 1-800-242-2121. Outside of the United States, the customer 
should call their local Lucent Technologies authorized representative.
Maintenance
Maintenance procedures for the switch are the same as for other Lucent Technol-
ogies DEFINITY ECS products. See the appropriate maintenance document for 
more information:
nDEFINITY ECS Release 8 Maintenance for R8r
nDEFINITY ECS Release 8 Maintenance for R8csi
nDEFINITY ECS Release 8 Maintenance for R8si. 
						

							GuestWorks Issue 6 Technician Handbook  555-231-109  Issue 1
April 2000
Continuing with the Switch Installation 
234 Maintenance  
						

							Appendixes 
235 Maintenance 
GuestWorks Issue 6 Technician Handbook  555-231-109  Issue 1
April 2000
Appendixes
Additional information about GuestWorks is provided in the following appendixes:
nAppendix A — Par ts L ist
nAppendix B — Connector Pinouts
nAppendix C — List PMS Down Events
nAppendix D — Homisco Call Record Format
nAppendix E — Xiox Call Accounting Posting Interface and Format. 
						

							GuestWorks Issue 6 Technician Handbook  555-231-109  Issue 1
April 2000
Appendixes 
236 Appendix A — Parts List 
Appendix A — Parts List
Ta b l e 1 3 shows many of the parts used with the GuestWorks system. Use this list 
as a reference if you need to order additional or replacement parts.
Table 13. Parts List
Part Number
MAP LAN cards Model 8412
Model 8416
MAP DCIU card (GPSync) 406801647; J1P260AA, List 31
MAP Multiport Serial card (Equinox) J1P260AA1, List 39
MAP Equinox DTE 10/10 adapter, P/N:210068 406983155
MAP IVC6 (AYC10) analog voice interface
MAP IVC6A (AYC29) tip/ring interface
MAP NGTR (AYC30) next generation tip/ring interface106406580
107213944
107224586
MAP Ferrites (required for some voice port installations) 407616846
MAP 6-pin modular cords, 3 ft. ED5P208-30, Group 16
MAP 885A connector kit
885A connecting block
RJ11C 4-wire modular cords, 25 ft.601419666; ED5P907-70, Group 1
106079270
103732582
103A connecting block
104A connecting block105164818
105164859
Isolating Data Interface (IDI) Unit
105C
105D107422735
108367376
PI-to-IDI cable
10 ft.
25 ft.
50 ft.
100 ft.
200 ft.H600-210, Group 1
H600-210, Group 2
H600-210, Group 3
H600-210, Group 4
H600-210, Group 5
IDI-to-DCIU card cable, 4.5 ft. ED1E434-11, Group 175
D6AP RJ25 6-pin modular cord
7 ft.
14 ft.
25 ft.102937620
102937604
102937588
D8W RJ45 8-pin modular cord
7 ft.
14 ft.
25 ft.
50 ft.
75 ft.
100 ft.103786786 or 103786778
103786802
103786828
103866109
103866125
103866141
451A in-line adapter (for linking RJ45 cables) 103786240 
						

							GuestWorks Issue 6 Technician Handbook  555-231-109  Issue 1
April 2000
Appendixes 
237 Appendix A — Parts List 
Category 5 RJ45 modular cords
5 ft.
10 ft.
15 ft.
25 ft.
50 ft.
100 ft.
200 ft.
300 ft.107748063
107748105
107748188
107742322
107742330
107748238
107748246
107748253
Modular Adapters (50-pin to 8-pin)
259A
258B
356A102631413
103923025
104158829
D8AM-87 crossover cord 846943306 or 104154414
D25F 5 ft. cable, plug-to-receptacle 105193668
M25A cable, plug-to-receptacle
5 ft.
9 ft.
25 ft.
50 ft.102269602 or 846823649
102269610 or 846823656
102269628 or 846823664
102269636 or 846823680
M25B cable, plug-to-plug
4 ft.
10 ft.
25 ft.
50 ft.102269669 or 846823706
102269677 or 846823714
102986643 or 846823722
846823730
B25A distribution cable
10 ft.
15 ft.846300994
846301000
Null modem 407122043
7400A data module 105558050
7400B data module 106545841
7400A/7400B power supply; WP90110, L7 405509852
7400B power supply; WP91508, L5 405967696
8400B data module 407444835
Comsphere 3820 modem 107560534
9-pin to 25-pin EIA transition cable, 1 ft. 847106945; ED3G1115
RS232 Mini-Tester 407515139
Flash memory cards
- for TN794 processor (si)
- for TN798 processor (csi)601947906
601947930
Table 13. Parts List
Part Number 
						

							GuestWorks Issue 6 Technician Handbook  555-231-109  Issue 1
April 2000
Appendixes 
238 Appendix B — Connector Pinouts 
Appendix B — Connector Pinouts
Connections from the Equinox card on the MAP to the hospitality adjuncts (PMS 
or call accounting) can often cause problems. The following list gives you the 
pinouts and EIA leads provided when using a D6AP modular cord from the Equi-
nox card to the Equinox 10/10 adapter (P/N:210068, comcode 406983155). 
These pinouts are on the 25-pin end of the adapter.
nPin 2 - TD (transmit data)
nPin 3 - RD (receive data)
nPin 7 - GND (ground)
nPin 8 - DCD (data carrier detect)
nPin 20 - DTR (data terminal ready).
This arrangement of EIA is standard in the industry, but these pinouts may 
become valuable if the adjunct vendor needs to provide a special adapter to 
interface to this arrangement. 
						

							GuestWorks Issue 6 Technician Handbook  555-231-109  Issue 1
April 2000
Appendixes 
239 Appendix C — List PMS Down Events 
Appendix C — List PMS Down Events
Whenever an error occurs between the switch and the PMS, a log of the event is 
kept on the switch. The following is an example of some PMS down events and 
reasons.
You can use these events to troubleshoot link problems or verify link events. If 
there is a log printer installed and administered on the switch, these events are 
logged to that printer as they occur. If there is not a log printer, the list pms-down 
command displays the events that occurred on the switch for the last 24 hours. 
The list pms-down long command displays the last 100 events that occurred on 
the switch, regardless of time frame. Ta b l e 1 4
 is a listing of the events and their 
meanings, and Ta b l e 1 5
 is a listing of the reasons and their meanings.
Table 14. PMS Down Events
Event Meaning
checkin, occupied Check in confirmed; room already occupied
checkout, message Check out confirmed; messages exist
checkout, MWL off Check out confirmed; MWL off
checkout, MWL on Check out confirmed; MWL on
checkout, vacant Check out confirmed; room already vacant
cnf data link rel Confirm data link release
end data swap End of database exchange
from room, code 1 Housekeeping from room; process code 1
from room, code 2 Housekeeping from room; process code 2
from room, code 3 Housekeeping from room; process code 3
from room, code 4 Housekeeping from room; process code 4
from room, code 5 Housekeeping from room; process code 5
from room, code 6 Housekeeping from room; process code 6
from room, PMS acc PMS accepts housekeeping status change from room
from room, PMS rej PMS rejects housekeeping status change from room
from stn, code 1 Housekeeping from station; process code 1
from stn, code 2 Housekeeping from station; process code 2
list pms-downPage 1
PROPERTY MANAGEMENT SYSTEM ACTIVITY
Extension Event Reason Date/Time
2900 from room, code 1 active - nopms  18/20:10 PM
3100 from sta., code 2 active - nopms 18/21:00 PM
3344 checkout, MWL off PMS Link Out 18/21:25 PM
3302 room check in  PMS Link Out 18/21:34 PM
3320 PBX chng stn rstr active - nopms 18/22:00 PM 
						

							GuestWorks Issue 6 Technician Handbook  555-231-109  Issue 1
April 2000
Appendixes 
240 Appendix C — List PMS Down Events 
from stn, code 3 Housekeeping from station; process code 3
from stn, code 4 Housekeeping from station; process code 4
from stn, PMS acc PMS accepts housekeeping status change from station
from stn, PMS rej PMS rejects housekeeping status change from station
gst info: complt Guest info completed
gst info: no chg Guest info no change
gst info: request Guest info request
gst info: vacant Guest info vacant
invalid PMS msg Switch received a message with either a bad feature code or 
process code
MWL, another type PMS attempted clearing MWL
PBX chng stn rstrSwitch change the station’s restriction value
PBX cleared MWL Switch cleared a station’s MWL
PBX enabled MWL Switch enabled a station’s MWL
PBX room image Switch’s room data image for synchronization
PMS chng stn rstr PMS changes station’s restriction value
PMS cleared MWL PMS wants station’s MWL cleared
PMS enabled MWL PMS wants station’s MWL enabled
PMS room change Room change message from PMS
PMS room image PMS’s room data image for synchronization
PMS room swap Room swap message from PMS
req data link rel Request data link release
room ch/sw error Room change/swap data error
room checkin Room check-in
room checkout Switch is to check-out room
room data request Room data request
room data resp Room data response
start data swap Start of database exchange
status inquiry Status inquiry from PMS
status : OK Status response: OK
status : PBX init Status response: switch-initiated
status : UC Status response: uncommunicated changes
Table 14. PMS Down Events
Event Meaning