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Lucent Technologies GuestWorks Issue 6 Technician Handbook

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Page 1

555-231-109
Comcode 108596974
Issue 1
April 2000
GuestWorks®
Issue 6
Technician Handbook 

Page 2

Copyright 
Ó 2000, Lucent Technologies
All Rights Reserved
Printed in U.S.A.
Notice
Every effort was made to ensure that the information in this book was 
complete and accurate at the time of printing.  However, information is 
subject to change.
Your Responsibility for Your System’s Security
Toll fraud is the unauthorized use of your telecommunications system 
by an unauthorized party, for example, persons other than your com-
pany’s employees, agents, subcontractors, or persons working on your...

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GuestWorks Issue 6 Technician Handbook  555-231-109  Issue 1
April 2000
Contents 
iii  
Contents
Contents iii
About This Handbook 1
nSuggested Training1
nReasons for Issue1
nConventions2
nRelated Documents3
nGuestWorks Features6
Installing the System 9
nOverview9
nInstallation Checklist10
nUpgrade Issues11
nAdditional Parts and Test Equipment11
nPlanning and Preparing the Site12
nUnpacking the Equipment16
nInstalling and Connecting the Equipment16
nInstalling Telecommunications Cabling17
nInstalling the...

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GuestWorks Issue 6 Technician Handbook  555-231-109  Issue 1
April 2000
Contents 
iv  
Switch-to-INTUITY Admin Link (Mode Code
Integration)31
Switch-to-INTUITY Voice Port Connections32
Parts List32
Distance Limits33
Cabling Diagram36
INTUITY Lodging-to-PMS Link37
Parts List37
Distance Limits37
Cabling Diagram38
Test Procedure39
Switch-to-Call Accounting Link (with
Co-Resident INTUITY Lodging Call Accounting)41
Parts List41
Distance Limits41
Cabling Diagram42
Test Procedure 42
Switch-to-Call Accounting...

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GuestWorks Issue 6 Technician Handbook  555-231-109  Issue 1
April 2000
Contents 
v  
INTUITY Lodging Call Accounting-to-PMS Link55
Parts List55
Distance Limits55
Cabling Diagram56
Xiox Call Accounting-to-PMS Link57
Parts List57
Distance Limits57
Cabling Diagram57
Switch-to-PMS Link58
Parts List58
Distance Limits58
Cabling Diagram59
8400B Options60
7400A Options61
7400B Options62
Test Procedure 62
Journal/PMS Log or System Printer Connections
on the Switch64
Parts List64
Distance Limits64
Cabling...

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GuestWorks Issue 6 Technician Handbook  555-231-109  Issue 1
April 2000
Contents 
vi  
INADS Registration77
MAP Remote Access Connections78
Parts List78
Cabling Diagram79
INADS Alarm Origination Download80
Translations and Testing 81
nChecklist82
nMiscellaneous Translations83
Time of Day and Date (INTUITY)84
Dial by Name Special Application (Switch)85
Dial Plan (Switch)86
Dial Plan (INTUITY)87
Feature Access Codes (Switch)88
Class of Service (Switch)91
Class of Restriction (Switch)93
Class of Service...

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GuestWorks Issue 6 Technician Handbook  555-231-109  Issue 1
April 2000
Contents 
vii  
Administering Station Hunt Before Coverage128
Considerations129
Mailboxes for Guest Rooms (INTUITY)131
Recorded Announcements (Switch)132
Emergency Access to Attendant (Switch)136
Crisis Alert (Switch)137
Trunk Groups (Switch)141
Automatic Selection of DID Numbers (Switch)142
Enabling Automatic Selection of DID Numbers143
Assigning the DID Numbers143
Assigning a DID View Button144
Considerations144
Automatic Wakeup...

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GuestWorks Issue 6 Technician Handbook  555-231-109  Issue 1
April 2000
Contents 
viii  
Attendant and Administrator Passwords (INTUITY)188
Testing the Switch-to-INTUITY Voice Ports189
nINTUITY Lodging-to-PMS Translations190
PMS Interface for GuestWorks191
Stand-alone Interface Link193
Testing the INTUITY Lodging-to-PMS Link196
nSwitch-to-Call Accounting Translations200
Link Parameters (INTUITY)200
CDR Parameters (Switch)200
Testing the Switch-to-Call Accounting Link201
nINTUITY Lodging Call...

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GuestWorks Issue 6 Technician Handbook  555-231-109  Issue 1
April 2000
Contents 
ix  
nSave Translations (Switch)229
nCreate Backup (INTUITY)229
Continuing with the Switch Installation 231
nTesting the Switch231
nInstalling and Wiring Telephones and Other Equipment231
nTesting Telephones and Other Equipment232
nCustomer Turnover232
nMaintenance233
Appendixes 235
nAppendix A — Parts List236
nAppendix B — Connector Pinouts238
nAppendix C — List PMS Down Events239
nAppendix D — Homisco Call Record...

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GuestWorks Issue 6 Technician Handbook  555-231-109  Issue 1
April 2000
Contents 
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