Lucent Technologies GuestWorks Issue 6 Technician Handbook

About This Handbook 
1 Suggested Training 
GuestWorks Issue 6 Technician Handbook  555-231-109  Issue 1
April 2000
About This Handbook
This handbook provides instructions for installing the GuestWorks® switch and all 
adjuncts offered as part of the GuestWorks Issue 6 solution. The information pro-
vided in this handbook includes information about preparing the site, unpacking 
and installing the cabinets, connecting cabling and adjuncts, translating the switch 
and adjuncts, and activating and testing...

GuestWorks Issue 6 Technician Handbook  555-231-109  Issue 1
April 2000
About This Handbook 
2 Conventions 
— Automatic Selection of Direct Inward Dialing (DID) Numbers
— Station Self-Display.
Conventions
The following conventions are used in this handbook:
nThe GuestWorks system can consist of the switch, the INTUITY platform 
(usually the MAP/5P), and a Property Management System (PMS). In this 
handbook, the term “switch” refers to the telephone switching equipment, 
the term “INTUITY” refers to the...

GuestWorks Issue 6 Technician Handbook  555-231-109  Issue 1
April 2000
About This Handbook 
3 Related Documents 
nGuestWorks hardware is offered on the compact modular cabinet (CMC), 
the single-carrier cabinet (SCC), or the multi-carrier cabinet (MCC) plat-
forms. Specific cabinet models will not be mentioned except when neces-
sary. Refer to the installation document for the cabinet type you are 
installing. 
nSwitch software is packaged for csi, si, or r systems. The csi system uses 
CMC hardware,...

GuestWorks Issue 6 Technician Handbook  555-231-109  Issue 1
April 2000
About This Handbook 
4 Related Documents 
n555-233-116 — DEFINITY® ECS Release 8 Installation for Adjuncts and 
Peripherals
n555-233-117 — DEFINITY® ECS Release 8 Maintenance for R8r
n555-233-118 — DEFINITY® ECS Release 8 Installation, Upgrades and 
Additions for Compact Modular Cabinets
n555-233-119 — DEFINITY® ECS Release 8 Maintenance for R8csi
n555-233-120 — DEFINITY® ECS Release 8 Installation and Test for Sin-
gle-Carrier...

GuestWorks Issue 6 Technician Handbook  555-231-109  Issue 1
April 2000
About This Handbook 
5 Related Documents 
n585-310-186 — INTUITY™ Messaging Solutions Release 4 MAP/5P  
Maintenance
n585-310-196 — INTUITY™ Messaging Solutions Release 4 MAP/40P  
System Installation
n585-310-197 — INTUITY™ Messaging Solutions Release 4 MAP/40P 
Maintenance
n585-310-234 — INTUITY™ Lodging Property Management Specifications
n585-310-257 — INTUITY™ Messaging Solutions Integration with 
System 75, DEFINITY® Generics 1...

GuestWorks Issue 6 Technician Handbook  555-231-109  Issue 1
April 2000
About This Handbook 
6 GuestWorks Features 
GuestWorks Features
DEFINITY now allows different offer categories for customers. Offer Category A 
contains all possible DEFINITY features and is used by the DEFINITY ECS and 
ProLogix™ products. Offer Category B contains a subset of Offer Category A fea-
tures used by the GuestWorks and DEFINITY Business Communications System 
(BCS) products. The following is an abbreviated list of the...

GuestWorks Issue 6 Technician Handbook  555-231-109  Issue 1
April 2000
About This Handbook 
7 GuestWorks Features 
nGuest-activated Do Not Disturb (requires a speech synthesizer circuit pack)
nIntegrated Services Digital Network (ISDN) access using Primary Rate 
Interface (PRI) and Basic Rate Interface (BRI) telephones and adjuncts
nMaid Status
nMessage Waiting Lamps, either light-emitting diode (LED) or neon on guest 
room telephones
nNames Registration
nPMS Interface
nRecorded Announcements (requires...

GuestWorks Issue 6 Technician Handbook  555-231-109  Issue 1
April 2000
About This Handbook 
8 GuestWorks Features  

Installing the System 
9 Overview 
GuestWorks Issue 6 Technician Handbook  555-231-109  Issue 1
April 2000
Installing the System
This section describes the procedures you must use to install the components of a 
GuestWorks system.
Overview
Before you connect the switch to the hospitality adjuncts (see “Connecting the 
Hospitality Adjuncts” on Page 22), you must first install the basic switch equipment 
and, if purchased, install the INTUITY voice messaging system. Use the following 
documents when...

GuestWorks Issue 6 Technician Handbook  555-231-109  Issue 1
April 2000
Installing the System 
10 Installation Checklist 
Installation Checklist
The following is a brief checklist of the tasks required to install and translate a 
GuestWorks system.
Table 1. Installation Checklist
4ProcedureBegins 
on...
Determine upgrade issuesPage 11
Verify parts and test equipment Page 11
Plan and prepare the sitePage 12
Unpack the equipmentPage 16
Install and connect the equipment Page 16
Install telecommunications...