Lucent Technologies GuestWorks Issue 6 Technician Handbook

							About This Handbook 
1 Suggested Training 
GuestWorks Issue 6 Technician Handbook  555-231-109  Issue 1
April 2000
About This Handbook
This handbook provides instructions for installing the GuestWorks® switch and all 
adjuncts offered as part of the GuestWorks Issue 6 solution. The information pro-
vided in this handbook includes information about preparing the site, unpacking 
and installing the cabinets, connecting cabling and adjuncts, translating the switch 
and adjuncts, and activating and testing the switch.
Suggested Training
It is suggested that technicians installing this equipment receive training on Guest-
Works and the DEFINITY® Enterprise Communications Server (ECS) Release 8 
(R8), before installing this equipment. Except for connectivity of hospitality 
adjuncts and translations of those adjuncts, this handbook contains high-level 
reminders of the tasks required to install the switch, and is not intended to replace 
normal switch training or standard switch installation documents.
Reasons for Issue
This document replaces the GuestWorks Issue 5 Technicians Handbook 
(555-231-108) that is still valid on GuestWorks Issue 5 systems. This document 
supports GuestWorks Issue 6, and is issued for the following reasons:
nTo update all information related to Issue 6 of the GuestWorks product. 
GuestWorks Issue 6 is based on the latest DEFINITY ECS R8 software.
nTo update information about the Transmission Control Protocol/Internet 
Protocol (TCP/IP) messaging connectivity between the switch and the 
INTUITY™ voice messaging system.
nTo add information about the 7400B data module, which can be used in 
place of the 7400A data module.
nTo add information about new features, including:
— Translation Copy Protection
— Analog Station Caller ID
— Suite Check-In
— Crisis Aler t to Pager 
						

							GuestWorks Issue 6 Technician Handbook  555-231-109  Issue 1
April 2000
About This Handbook 
2 Conventions 
— Automatic Selection of Direct Inward Dialing (DID) Numbers
— Station Self-Display.
Conventions
The following conventions are used in this handbook:
nThe GuestWorks system can consist of the switch, the INTUITY platform 
(usually the MAP/5P), and a Property Management System (PMS). In this 
handbook, the term “switch” refers to the telephone switching equipment, 
the term “INTUITY” refers to the voice messaging or call accounting plat-
form, and the term “PMS” refers to the property management system pro-
vided by the customer.
nAll screens shown in this handbook are approximations of how the actual 
screens appear. Depending on the system options, the screens may vary.
nThe terms “attendant console” and “backup telephone” are used in this 
document. The attendant console is the model 302B or 302C that is usually 
found at the front desk. The preferred backup telephone is the model 6424 
or 8434 telephone with attendant-type feature buttons. The model 6408 
or 8410 can be used as a secondary backup to the model 6424 or 8434.
nFor most GuestWorks installations, the MAP/5P is the voice messaging 
platform of choice. For very large installations that require more voice ports 
or message storage, the MAP/40P or MAP/100 may be used. Unless other-
wise noted, the term “MAP” refers to any of the different platforms. Any dif-
ferences between the platforms (other than capacities) will be noted in this 
handbook.
nWith GuestWorks Issue 6, two versions of the INTUITY system will be 
available — Release 4.4 (R4.4) and Release 5 (R5). Unless otherwise 
specified, all connectivity and administration applies to either release.
nAdministration command paths and options you enter in the administration 
fields are shown as follows:
change system-parameters hospitality
Some administration command paths have additional actions available 
(such as change, list, add, and display). In this document, only the sug-
gested action is shown in the administration sections.
nField names referring to the administration screens are shown as follows:
Queue Length
nOn the cabling diagrams, the > symbols are used to show the 
plug-receptacle relationship. If this relationship is not known, the diagrams 
show a rectangular box. 
						

							GuestWorks Issue 6 Technician Handbook  555-231-109  Issue 1
April 2000
About This Handbook 
3 Related Documents 
nGuestWorks hardware is offered on the compact modular cabinet (CMC), 
the single-carrier cabinet (SCC), or the multi-carrier cabinet (MCC) plat-
forms. Specific cabinet models will not be mentioned except when neces-
sary. Refer to the installation document for the cabinet type you are 
installing. 
nSwitch software is packaged for csi, si, or r systems. The csi system uses 
CMC hardware, the 
si system uses SCC or MCC hardware, and the r sys-
tem uses MCC hardware.
Related Documents
The following documents will be useful when installing the GuestWorks system. 
Most of these documents are included on the Documentation Library CDs shipped 
with the system.
n555-015-201 — DEFINITY® Terminals and Adjuncts Reference
n555-020-706 — 7400A Data Module User Guide
n555-020-707 — 7400B Data Module User Guide
n555-020-709 — 8400B Plus Data Module User’s Guide
n555-025-600 — BCS Products Security Handbook
n555-230-700 — DEFINITY® ECS Release 8 Console Operations
n555-230-755 — GuideBuilder™ Software for DEFINITY® Telephones
n555-230-890 — DEFINITY® ECS Release 8 Console Operations Quick 
Reference
n555-231-104 — GuestWorks® server Technician Connectivity Training 
(video tape)
n555-231-205 — GuestWorks® server INTUITY™ Lodging Call Accounting 
User’s Guide
n555-231-208 — DEFINITY® Business Communications System and 
GuestWorks® Issue 6 Overview
n555-231-601 — DEFINITY® ECS and GuestWorks® Property Management 
System Interface Specifications
n555-231-785 — DEFINITY® Business Communications System and 
GuestWorks® Issue 6 Call Vectoring Guide
n555-233-114 — DEFINITY® ECS Release 8 Installation and Test for Multi-
Carrier Cabinets
n555-233-115 — DEFINITY® ECS Release 8 Upgrades and Additions for 
R8r 
						

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April 2000
About This Handbook 
4 Related Documents 
n555-233-116 — DEFINITY® ECS Release 8 Installation for Adjuncts and 
Peripherals
n555-233-117 — DEFINITY® ECS Release 8 Maintenance for R8r
n555-233-118 — DEFINITY® ECS Release 8 Installation, Upgrades and 
Additions for Compact Modular Cabinets
n555-233-119 — DEFINITY® ECS Release 8 Maintenance for R8csi
n555-233-120 — DEFINITY® ECS Release 8 Installation and Test for Sin-
gle-Carrier Cabinets
n555-233-122 — DEFINITY® ECS Release 8 Upgrades and Additions for 
R8si
n555-233-123 — DEFINITY® ECS Release 8 Maintenance for R8si
n555-233-200 — DEFINITY® ECS Release 8 System Description
n555-233-411 — DEFINITY® ECS Release 8.1 Change Description
n555-233-506 — DEFINITY® ECS Release 8 Administrator’s Guide
n555-233-705 — Using the New Abbreviated Dialing Program Feature
n555-233-755 — GuestWorks® and DEFINITY® ECS Release 8 Hospitality 
Operations
n555-233-756 — DEFINITY® System’s Little Instruction Book for Basic 
Administration
n555-233-757 — DEFINITY® System’s Little Instruction Book for Advanced 
Administration
n555-233-758 — DEFINITY® System’s Little Instruction Book for Basic 
Diagnostics
n555-233-813 — DEFINITY® ECS Release 8 Documentation Library (CD)
n585-310-169 — INTUITY™ Messaging Solutions Release 4 MAP/40 and 
MAP/40s System Installation
n585-310-170 — INTUITY™ Messaging Solutions Release 4 System  
Installation Worksheets
n585-310-171 — INTUITY™ Messaging Solutions Release 4 MAP/40  
Maintenance
n585-310-173 — INTUITY™ Messaging Solutions Release 4 MAP/100  
System Installation
n585-310-174 — INTUITY™ Messaging Solutions Release 4 MAP/100 
Maintenance
n585-310-185 — INTUITY™ Messaging Solutions Release 4 MAP/5P  
System Installation 
						

							GuestWorks Issue 6 Technician Handbook  555-231-109  Issue 1
April 2000
About This Handbook 
5 Related Documents 
n585-310-186 — INTUITY™ Messaging Solutions Release 4 MAP/5P  
Maintenance
n585-310-196 — INTUITY™ Messaging Solutions Release 4 MAP/40P  
System Installation
n585-310-197 — INTUITY™ Messaging Solutions Release 4 MAP/40P 
Maintenance
n585-310-234 — INTUITY™ Lodging Property Management Specifications
n585-310-257 — INTUITY™ Messaging Solutions Integration with 
System 75, DEFINITY® Generics 1 & 3, and R5/6
n585-310-564 — INTUITY™ Messaging Solutions Release 4 Administration
n585-310-577 — INTUITY™ Lodging Release 4 Administration
n585-310-745 — GuideBuilder™ Software for AUDIX System
n585-313-401 — INTUITY™ Messaging Solutions Release 4 Supplement 
for Technicians
n585-313-602 — INTUITY™ Messaging Solutions Release 4 Using a LAN 
to Integrate with DEFINITY® ECS
n585-313-604 — INTUITY™ Messaging Solutions Release 5 Using a LAN 
to Integrate with DEFINITY® ECS
n585-313-807 — INTUITY™ Messaging Solutions Release 5 Documenta-
tion (CD) 
						

							GuestWorks Issue 6 Technician Handbook  555-231-109  Issue 1
April 2000
About This Handbook 
6 GuestWorks Features 
GuestWorks Features
DEFINITY now allows different offer categories for customers. Offer Category A 
contains all possible DEFINITY features and is used by the DEFINITY ECS and 
ProLogix™ products. Offer Category B contains a subset of Offer Category A fea-
tures used by the GuestWorks and DEFINITY Business Communications System 
(BCS) products. The following is an abbreviated list of the GuestWorks features 
most related to hospitality:
nAnalog Station Caller ID (new for Issue 6)
nAnswer Detection
nASCII Data Over the Switch-to-Property Management System (PMS) Link
nAttendant Backup
nAttendant Split Swap
nAuthorization Codes
nAutomated Attendant
nAutomatic Alternate Routing (AAR)
nAutomatic Route Selection (ARS)
nAutomatic Selection of DID Numbers (new for Issue 6)
nAttendant-activated Automatic Wakeup Service
nAttendant-activated Do Not Disturb
nBasic Call Management System (BCMS) 
nBusy Verification
nCall Vectoring (requires the TN750C circuit pack when using Call Vectoring 
for the Automated Attendant feature)
nCheck-in/Check-out
nControlled Restrictions (the Toll Restriction option requires activation by 
Lucent Technologies technical support)
nCrisis Alert to attendant console, display station, or digital pager (alerting a 
pager is new for Issue 6)
nDaily Wakeup
nDial by Name (activation controlled by Lucent Technologies technical sup-
port)
nDual Wakeup
nEmergency Access to the Attendant
nGuest-activated Automatic Wakeup (requires a speech synthesizer circuit 
pack) 
						

							GuestWorks Issue 6 Technician Handbook  555-231-109  Issue 1
April 2000
About This Handbook 
7 GuestWorks Features 
nGuest-activated Do Not Disturb (requires a speech synthesizer circuit pack)
nIntegrated Services Digital Network (ISDN) access using Primary Rate 
Interface (PRI) and Basic Rate Interface (BRI) telephones and adjuncts
nMaid Status
nMessage Waiting Lamps, either light-emitting diode (LED) or neon on guest 
room telephones
nNames Registration
nPMS Interface
nRecorded Announcements (requires the TN750C circuit pack)
nRoom Status
nStation Self-Display (new for Issue 6)
nSuite Check-In (new for Issue 6)
nSwitch/INTUITY/PMS Link Integration
NOTE:
If your installation is using the Mode Code Integration feature, 
the Switch/INTUITY/PMS Link Integration feature is not an 
option.
nTerminal Translation Initialization
nTrunk Identification
nVIP Wakeup
nWakeup Activation via Tones
NOTE:
If Wakeup Activation via Tones is enabled, the wakeup feature 
provided by a Speech Synthesizer circuit pack is disabled from 
service.
nWorld Class Routing (WCR). 
						

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About This Handbook 
8 GuestWorks Features  
						

							Installing the System 
9 Overview 
GuestWorks Issue 6 Technician Handbook  555-231-109  Issue 1
April 2000
Installing the System
This section describes the procedures you must use to install the components of a 
GuestWorks system.
Overview
Before you connect the switch to the hospitality adjuncts (see “Connecting the 
Hospitality Adjuncts” on Page 22), you must first install the basic switch equipment 
and, if purchased, install the INTUITY voice messaging system. Use the following 
documents when installing the switch and voice messaging equipment:
nDEFINITY ECS Release 8 Installation, Upgrades and Additions for Com-
pact Modular Cabinets
nDEFINITY ECS Release 8 Installation and Test for Single-Carrier Cabinets
nDEFINITY ECS Release 8 Installation and Test for Multi-Carrier Cabinets
nDEFINITY ECS Release 8 Change Description
nDEFINITY ECS Release 8 Installation for Adjuncts and Peripherals
nINTUITY Messaging Solutions Release 4 MAP/5P System Installation
nINTUITY Messaging Solutions Release 4 MAP/40P System Installation
nINTUITY Messaging Solutions Release 4 MAP/40 and MAP/40s System 
Installation
nINTUITY Messaging Solutions Release 4 MAP/100 System Installation
nINTUITY Messaging Solutions Release 5 Documentation (CD). 
						

							GuestWorks Issue 6 Technician Handbook  555-231-109  Issue 1
April 2000
Installing the System 
10 Installation Checklist 
Installation Checklist
The following is a brief checklist of the tasks required to install and translate a 
GuestWorks system.
Table 1. Installation Checklist
4ProcedureBegins 
on...
Determine upgrade issuesPage 11
Verify parts and test equipment Page 11
Plan and prepare the sitePage 12
Unpack the equipmentPage 16
Install and connect the equipment Page 16
Install telecommunications cablingPage 17
Install the management interface Page 17
Activate the systemsPage 19
Set up the initial optionsPage 20
Connect and test the hospitality adjuncts Page 22
Miscellaneous translations and testingPage 83
Switch-to-INTUITY translations and testingPage 152
INTUITY Lodging-to-PMS translations and testingPage 190
Switch-to-Call Accounting translations and testingPage 200
INTUITY Lodging Call Accounting-to-PMS translations and 
testingPage 202
Switch-to-PMS link translations and testingPage 203
Printer translations and testing Page 222
Logins, security, and backups Page 227
General switch testing Page 231
Install and wire telephones and other equipmentPage 231
Test telephones and other equipmentPage 232
Turn the switch over to the customer Page 232