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Lucent Technologies GuestWorks Issue 6 Technician Handbook
Lucent Technologies GuestWorks Issue 6 Technician Handbook
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GuestWorks Issue 6 Technician Handbook 555-231-109 Issue 1
April 2000
Translations and Testing
191 INTUITY Lodging-to-PMS Translations
PMS Interface for GuestWorks
To administer the PMS Interface for GuestWorks, you must do the following:
nEnable the feature on the switch
nInstall the software on the INTUITY
nSet up the system parameters on the INTUITY.
To enable the Switch/INTUITY/PMS Link Integration feature (the “PMS Interface
for GuestWorks” link), enter a y in the Forward PMS Messages to Intuity
Lodging field.
You must then verify if the INTUITY system has the PMS Interface for
GuestWorks link software installed and active. Use the Customer/Services
Administration, System Management, System Control, PMS Interface
Administration screen to display the available options. Press to change the
function keys, and then press to show the currently-installed interface.
nIf the “PMS Interface for GuestWorks” is currently installed, no changes are
needed.
nIf the “Stand-alone PMS Interface” is currently active or no interface has
been installed, select the “PMS Interface for GuestWorks” option. Select
Yes to continue, insert the software CD or tape, and follow any other
instructions displayed to install the software.
change system-parameters hospitality Page 1 of 3
HOSPITALITY
Message Waiting Configuration: act-nopms
Controlled Restrictions Configuration: act-pms
Housekeeper Information Configuration: act-pms
Number of Housekeeper ID Digits: 0
Extension of PMS Log Printer:
Extension of Journal/Schedule Printer:
Client Room Coverage Path Configuration: act-nopms
Default Coverage Path for Client Rooms: 1
Forward PMS Messages to Intuity Lodging? y
PMS LINK PARAMETERS
Extension of PMS: 7899
PMS Protocol Mode: transparent ASCII mode? y
Seconds before PMS Link Idle Timeout: 20
Milliseconds before PMS Link Acknowledgement Timeout: 500
PMS Link Maximum Retransmissions: 5
PMS Link Maximum Retransmission Requests: 5
Take Down Link for Lost Messages? y
F8
F1
GuestWorks Issue 6 Technician Handbook 555-231-109 Issue 1 April 2000 Translations and Testing 192 INTUITY Lodging-to-PMS Translations Once the software is installed, use the Lodging Administration, System Parameter Administration command to administer the system parameters for INTUITY Lodging. nAttendant Extensions — Enter 0 for the attendant console, the backup telephone extensions, and any extensions that will be used to retrieve messages for guests. nPrimary Attendant — Enter the attendant console dial-up number (usually 0) or extension. nDefault Language — Select a default language option. +--------------------------------------------------------------------------+ + System Parameter Administration + +--------------------------------------------------------------------------+ | Attendant Extensions: | | 2000 1950 | | Hunt Group Or | | Primary Attendant: 0| || | Voice Mail Parameters | | Mailbox Size: 6 min Mailbox Type: Separate | | Pause For TT Input: 4 sec Play Back Format: FIFO | | Maximum Extension Length: 4 | | Maximum Message Length: 120 sec | |Allow Guests To Save Messages?: Yes | |Lamp ON For New Messages Only?: Yes | | Automatic Transfer to | | Operator At End Of Call?: No | | Default Language: American English | +--------------------------------------------------------------------------+
GuestWorks Issue 6 Technician Handbook 555-231-109 Issue 1
April 2000
Translations and Testing
193 INTUITY Lodging-to-PMS Translations
Stand-alone Interface Link
To administer the stand-alone interface link, do the following:
nDisable the integrated link feature on the switch
nInstall the software on the INTUITY
nSet up the link on the INTUITY
nSet up the system parameters on the INTUITY.
To use the hard-wired link between the INTUITY and the PMS (Figure 10
), you
must first disable the Switch/INTUITY/PMS Link Integration feature. Enter ann in
the Forward PMS Messages to Intuity Lodging field.
Then, verify whether the INTUITY system has the Stand-alone Mode link software
installed and active. Use the Customer/Services Administration, System
Management, System Control, PMS Interface Administration screen to
display the available options. Press to change the function keys, and then
press to show the currently-installed interface.
nIf the “Stand-alone PMS Interface” is currently installed, no changes are
needed.
nIf the “PMS Interface for GuestWorks” is currently active or no interface has
been installed, select the “Stand-alone PMS Interface” option. Select Yes to
continue, insert the software CD or tape, and follow any other instructions
displayed to install the software.
change system-parameters hospitality Page 1 of 3
HOSPITALITY
Message Waiting Configuration: act-nopms
Controlled Restrictions Configuration: act-pms
Housekeeper Information Configuration: act-pms
Number of Housekeeper ID Digits: 0
Extension of PMS Log Printer:
Extension of Journal/Schedule Printer:
Client Room Coverage Path Configuration: act-nopms
Default Coverage Path for Client Rooms: 1
Forward PMS Messages to Intuity Lodging? n
PMS LINK PARAMETERS
Extension of PMS: 7899
PMS Protocol Mode: transparent ASCII mode? y
Seconds before PMS Link Idle Timeout: 20
Milliseconds before PMS Link Acknowledgement Timeout: 500
PMS Link Maximum Retransmissions: 5
PMS Link Maximum Retransmission Requests: 5
Take Down Link for Lost Messages? y
F8
F1
GuestWorks Issue 6 Technician Handbook 555-231-109 Issue 1 April 2000 Translations and Testing 194 INTUITY Lodging-to-PMS Translations Once the software is installed, use this screen on the INTUITY to administer the standard hard-wired link between the INTUITY Lodging and the PMS. Use the Lodging Administration, PMS Parameter Administration command to access this screen. nDevice for Link — This must match the physical por t connected to the Equinox card. Use /dev/ttysac if the connection is on the Multi-Port Serial Card and use /dev/ttys00 if the connection is on the COM1 port. nBaud Rate — Set the speed to match the vendor equipment. If the vendor does not have a recommended speed, use 4800 bps. You must enter the letter B in front of the baud rate you select. nAll other options must match the vendor requirements. Use the Lodging Administration, System Parameter Administration command to administer the system parameters for INTUITY Lodging. nAttendant Extensions — Enter 0 for the attendant console, the backup telephone extensions, and any extensions that will be used to retrieve messages for guests. nPrimary Attendant — Enter the attendant console dial-up number (usually 0) or extension. nLamp ON For New Messages Only — Enter Ye s if using TCP/IP or X.25 signaling between the switch and the INTUITY system. Enter No if using Mode Code signaling between the switch and the INTUITY system. nDefault Language — Select the default language option. nPMS Integration Parameters — Must match the vendor require- ments. +-----------------------------------------------+ + PMS Parameter Administration + +-----------------------------------------------+ | Device for Link: /dev/ttysac | | Maximum Link Error: 50 | | Link Acknowledgement Timeout: 20 sec | | Link Idle Timeout: 20 sec | | Maximum Retransmission: 5 | |Maximum Retransmission Request: 5 | | Baud Rate: B4800 | +-----------------------------------------------+
GuestWorks Issue 6 Technician Handbook 555-231-109 Issue 1 April 2000 Translations and Testing 195 INTUITY Lodging-to-PMS Translations nMessage Lamp Controlled By — This should be set to LDG if you want INTUITY Lodging to control the guest room message lamps. If the lamp control is enabled for the PMS, the front desk personnel should take messages for guests when the PMS link is down because the message lamps will not be turned on even when the INTUITY has taken a message. +--------------------------------------------------------------------------+ + System Parameter Administration + +--------------------------------------------------------------------------+ | Attendant Extensions: | | 2000 1950 | | Hunt Group Or | | Primary Attendant: 0| || | Voice Mail Parameters | | Mailbox Size: 6 min Mailbox Type: Separate | | Pause For TT Input: 4 sec Play Back Format: FIFO | | Maximum Extension Length: 4 | | Maximum Message Length: 120 sec | |Allow Guests To Save Messages?: Yes PMS Integration Parameters | |Lamp ON For New Messages Only?: Yes Message Lamp Controlled By: LDG | | Automatic Transfer to When PMS link is down, calls | | Operator At End Of Call?: No For Guests Handled By: LDG | | Default Language: American English | +--------------------------------------------------------------------------+
GuestWorks Issue 6 Technician Handbook 555-231-109 Issue 1 April 2000 Translations and Testing 196 INTUITY Lodging-to-PMS Translations Testing the INTUITY Lodging-to-PMS Link After the connection is complete and the link is active, the mini-tester should show the following results (see the Note on Pa ge 1 1 ). The leads marked with an aster- isk are controlled by the INTUITY system, and the PMS controls the other leads. !CAUTION: After using a mini-tester to check data leads, you MUST remove the mini-tester from the connection. DO NOT leave the mini-tester in-line during actual operation. After the connection is complete and the INTUITY link is active, the following may indicate that the PMS is not active. Check with the vendor to verify whether the link is active. Ta b l e 1 2 gives a list of PMS alarm codes, the event IDs, a description of the problem, and a method to clear the problem. Use the Customer/Services TD* RTS* DTR* RD CTS DSR CD green green red green red dark green TD* RTS* DTR* RD CTS DSR CD red red red red red dark green
GuestWorks Issue 6 Technician Handbook 555-231-109 Issue 1 April 2000 Translations and Testing 197 INTUITY Lodging-to-PMS Translations Administration, Log Administration, Maintenance Log command to set up which maintenance events will display. Table 12. PMS Event IDs Generated on the INTUITY Alarm Code Event IDs Description Clearing 11 PMS01, PMS02, PMS04, PMS05, PMS06, PMS07The PMS communication link is down.Restart PMS through the command menu. 12 PMS08 An unknown PMS commu- nication link problem.Stop and restart the voice system. 13 PMS10, PMS11, PMS38 Unable to manage allo- cated memory.Stop and restart the voice system. 14 PMS14 PMS received a message of an invalid size.Stop and restart the voice system. 15 PMS03, PMS09, PMS12, PMS13, PMS15, PMS16, PMS27, PMS29, PMS30, PMS31, PMS33, PMS34, PMS35, PMS39, PMS43The PMS communication interface is having prob- lems.Restart PMS through the command menu. 16 PMS20, PMS22, PMS24, PMS25Unable to use the assigned serial port.Stop and restart the voice system.
GuestWorks Issue 6 Technician Handbook 555-231-109 Issue 1 April 2000 Translations and Testing 198 INTUITY Lodging-to-PMS Translations Use the following procedure to test the voice mailboxes for the guest rooms: NOTE: When using TCP/IP or X.25 signaling, mailboxes are created automatically for the guest rooms and do not require administration. When using Mode Code signaling, guest mailboxes must be created manually. See “ Mailboxes for Guest Rooms (INTUITY)” on Page 131 for more information. 1. Do a test check-in from the PMS terminal to create a valid entry. Access the following screen using the Lodging Administration, Guests Mailbox Administration, Mailbox command. 2. Press to change the function key labels. 3. Enter the extension number and press the DISPLAY function key. +-------------------------------------------------------+ + Mailbox + +-------------------------------------------------------+ | Guest Extension: 112 | | Guest Room Number: 112 | | Guest Name: ERWIN | | Guest Password: * | | Guest Language: Canadian French | | Switch number: 1 | |Allow personal greeting: Yes | | | | Messages Waiting: | | Voice: | | Fax: | | Text: | | Mailbox Capacity Usage: 0% | |Suite Mailbox Extension: | | Comments: | +-------------------------------------------------------+ F8
GuestWorks Issue 6 Technician Handbook 555-231-109 Issue 1 April 2000 Translations and Testing 199 INTUITY Lodging-to-PMS Translations 4. Display the following screen using the Lodging Administration, Traffic and Space Usage Reports, Mailbox Usage command to verify that the test mailbox was created. 5. After you verify that the guest mailbox was created, remove the test entry by doing a check-out at the PMS terminal. NOTE: The Guest Password and Guest Personal Greeting options are not con- trolled on a system-wide basis; they are controlled on an individual mailbox basis either by administering them through the INTUITY or by messages sent from the PMS. +----------------------------------------------------------------------------+ + Mailbox Usage Report + +----------------------------------------------------------------------------+ | Mailbox Usage Report | | Mailbox size: 360 seconds | | Mon Apr 1 07:40:20 1996 | | Current Messages: | | Mailbox Voice Msgs Time(secs) Text Msgs Fax Msgs | | 112 0 0 0 0 | | 115 0 0 0 0 | | 119 0 0 0 0 | | 123 0 0 0 0 | || | Deleted Messages: | | Mailbox Voice Msgs Time(secs) | | 115 4 230 | || | Old Messages: | | Mailbox Voice Msgs Time(secs) | | 112 0 0 | +----------------------------------------------------------------------------+
GuestWorks Issue 6 Technician Handbook 555-231-109 Issue 1 April 2000 Translations and Testing 200 Switch-to-Call Accounting Translations Switch-to-Call Accounting Translations You must assign the link between the switch and the INTUITY, administer the CDR parameters, and enable CDR for each incoming and outgoing trunk group that the customer wishes to record. If a stand-alone call accounting system (such as Xiox) is used, the vendor must assist in setting up the call accounting system. Link Parameters (INTUITY) The data link between the switch and the INTUITY Lodging Call Accounting must be administered by the Homisco technician when he or she installs the software on the INTUITY platform. CDR Parameters (Switch) Use the change system-parameters cdr command to assign the CDR parame- ters on the switch. nPrimary Output Format — Enter printer (or the format required by the call accounting vendor). nPrimary Output Ext — Enter eia if the call accounting system is directly connected to the switch. Enter the data module extension if using a switched connection. nEIA Device Bit Rate — Use the default of 9600 for the INTUITY Lodg- ing Call Accounting system, and 1200 for the Xiox call accounting system. For other stand-alone call accounting systems, use the speed specified by the vendor. nRecord Outgoing Calls Only — Unless the customer wishes to record incoming calls, enter y.