Lucent Technologies GuestWorks Issue 6 Technician Handbook

							GuestWorks Issue 6 Technician Handbook  555-231-109  Issue 1
April 2000
Translations and Testing 
101 Miscellaneous Translations 
System Parameters (INTUITY)
While in AUDIX Administration, use the change system-parameters features 
command to assign the INTUITY system parameters. The parameters will vary 
according to the customer’s needs. See 
INTUITY Messaging Solutions Adminis-
tration
 for more information about other options on these screens.
change system-parameters features                                    Page 1 of 4
                          SYSTEM-PARAMETERS FEATURES
LOG-IN PARAMETERS
         Login Retries: 3              Consecutive Invalid Attempts: 18
 System Guest Password:                     Minimum Password Length: 6
SUBSCRIBER PASSWORD AGING LIMITS (DAYS)
   Password Expiration Interval: 0   (0 for no password aging)
     Minimum Age Before Changes: 0
             Expiration Warning: 0   (0 for no warning)
INPUT TIME LIMITS (SECONDS)
        Normal: 60     Full Mailbox Timeout: 5     Wait (*W): 180
        Between Digits at Auto-attendent or Standalone Menu: 3  (3-12)
DISCONNECT OPTIONS
        Quick Silence Disconnect? n         Silence Limit? 30 (5-30 seconds)
change system-parameters features                                    Page 2 of 4
SYSTEM-PARAMETERS FEATURES
MISCELLANEOUS PARAMETETERS
         Broadcast Mailbox Extension: 
            System Prime Time, Start: 08:00      End: 17:00d Length: 6
              Increment(l/s), Rewind: s      Advance: s
FEATURE ACTIVATION
Traffic Collection? y
           Name Record by Subscriber? y
         Multiple Personal Greetings? y
              End of Message Warning? y      Warning Time (seconds): 15
             Priority on Call Answer? n
                 Call Answer Disable? n
               Address Before Record? n
MULTIMEDIA PARAMETERS
Fax Print Destination Prefix:
Text to Speech Conversion: none 
						

							GuestWorks Issue 6 Technician Handbook  555-231-109  Issue 1
April 2000
Translations and Testing 
102 Miscellaneous Translations 
On Page 3 of the INTUITY system parameters, administer the following:
nTransfer Type — Enter enhanced_cover_0. This will restrict the voice 
ports from calling trunk access codes assigned to the trunk groups.
nTransfer Restriction — It is recommended that you enter subscrib-
ers to allow call transfers out of INTUITY AUDIX for calls to office staff sub-
scribers only, and not calls to guest room telephones. Only TSC personnel 
can change this field to digits, and only when the customer has signed a 
letter to that effect.
nCovering Extension — Enter the Listed Directory Number extension 
used for attendant-seeking calls (See Page 106
). If the Covering 
Extension is not administered, callers that “zero out” from the voice mes-
saging system will hear “Operator not assigned,” and the caller cannot 
receive assistance.
change system-parameters features                                    Page 3 of 4
SYSTEM-PARAMETERS FEATURES
CALL TRANSFER OUT OF AUDIX
 Transfer Type: enhanced_cover_0             Transfer Restriction: subscribers
 Covering Extension: 2000 
ANNOUNCEMENT SETS
             System: us-eng                      Administrative:
RESCHEDULING INCREMENTS FOR UNSUCCESSFUL MESSAGE DELIVERY
 Incr 1: 0  days  0  hrs 5  mins      Incr 2: 0  days 0  hrs 15 mins
 Incr 3: 0  days  0  hrs 30 mins      Incr 4: 0  days 1  hrs 0  mins
 Incr 5: 0  days  2  hrs 0  mins      Incr 6: 0  days 6  hrs 0  mins
 Incr 7: 1  days  0  hrs 0  mins      Incr 8: 2  days 0  hrs 0  mins
 Incr 9: 7  days  0  hrs 0  mins      Incr10: 14 days 0  hrs 0  mins
change system-parameters features                                    Page 4 of 4
SYSTEM-PARAMETERS FEATURES
NETWORKING PARAMETETERS
Automatic Deletion of Non-administered Remote Subscribers
Days without Activity: 0  Even If on a Mailing List? n 
						

							GuestWorks Issue 6 Technician Handbook  555-231-109  Issue 1
April 2000
Translations and Testing 
103 Miscellaneous Translations 
Fax Parameters (Switch and INTUITY)
Integrating fax machines with the INTUITY system requires special setup on the 
switch. Many properties have their fax machines connected to a dedicated central 
office (CO) trunk. To integrate the fax machine with the functionality of the INTU-
ITY fax services, you should do the following to help set up the best solution pos-
sible:
nConnect the dedicated CO fax line to a CO trunk circuit on the switch.
nTranslate the CO trunk to have an Incoming Destination of some previ-
ously-unassigned extension. See “
Trunk Groups (Switch)” on Page 141 for 
more information.
nRoute calls intended for the CO trunk and the extension to the INTUITY 
hunt group. See “
Hunt Groups for INTUITY AUDIX Voice Ports (Switch)” on 
Pag e 18 1 for more information.
nOn the INTUITY system, the incoming destination extension must be set up 
as DNIS service LGfax. See “
Services to Phone Number Mapping (INTU-
ITY)” on Page 187 for more information.
nThe fax machine must be connected to an analog por t on the switch.
nTo send a fax from the fax machine, hotel staff and guests must remember 
to dial a prefix (typically 9) to gain access to a CO line. All preprogrammed 
numbers must be updated with this new dialing plan.
On the INTUITY, the fax machine extension must be administered as the Guest 
Services Fax Machine number. If fax messaging is installed on the INTUITY 
system, use the following screens to enable fax messaging options. See 
INTUITY 
Lodging Administration
 and INTUITY Messaging Solutions Administration for 
more information about using the options on these screens.
nUse the Lodging Administration, FAX Add-on Administration, FA X  
System Parameters Administration command to administer the fax sys-
tem parameters.
+------------------------------------------------------------+
+  FAX System Parameter Administration +
+------------------------------------------------------------+
| Allow delivery of FAX to any number?: Yes  |
|Maximum number of digits allowed in the FAX number:15   |
| Naximum number of tries to deliver a FAX:5  |
|Maximum number of channels to use for FAX delivery:2  |
| First retry inverval (min):5 |
| Second retry interval (min):10 |
| Subsequent retries interval (min):30  |
| String of digits to prefix to the FAX number:*99  |
| Use prefix only if entered number is greater than:6  digits|
| Guest services FAX machine:810  |
+------------------------------------------------------------+ 
						

							GuestWorks Issue 6 Technician Handbook  555-231-109  Issue 1
April 2000
Translations and Testing 
104 Miscellaneous Translations 
nUse the Lodging Administration, FAX Add-on Administration, Guest 
FAX Profile Administration command to administer the guest fax profile.
Billing Considerations When Forwarding Faxes
Guests that have faxes in their mailboxes may wish to forward them to an external 
destination, often to a location that requires a toll call. In order for the hotel to bill 
the guest for the cost of this call, there are some translations you can do on the 
switch and the INTUITY system to make this work. This process is not completely 
automated, but it could help the hotel recover some call revenue.
1. Administer a feature access code for the CDR Account Code feature (for 
example, *49) and a feature access code for the ARS feature (usually 9).
2. Use the change system-parameters cdr command to set the CDR 
Account Code Length field to match the number of digits for exten-
sions in the dial plan. See “
CDR Parameters (Switch)” on Page 200 for 
more information.
3. In the FAX System Parameter Administration screen on the INTUITY sys-
tem, enter the CDR Account Code feature access code, the letter “e” (rep-
resents the guest room extension number), and the ARS feature access 
code in the String of digits to prefix to the FAX number 
field.
For this example, you would enter *49e9 in that field.
4. When the guest forwards a fax from his or her mailbox, he or she would dial 
the destination telephone number (9 for outside access is not needed).
5. The call generates a call record where the guest room number appears in 
the account code data field of the call record.
6. The customer can now run call accounting reports based on the account 
code data field to see if there may be billing required for outgoing faxes. If 
the call is a toll call, the guest can be billed for the call.
For assistance in setting this up, contact the Lucent Technologies support center 
or your COE. See 
INTUITY Lodging Release 4 Administration or INTUITY 
Messaging Solutions Release 5 Documentation (CD)
 for more information about 
fax administration.
+-------------------------------------------------------------+
+  Guest FAX Profile Administration +
+-------------------------------------------------------------+
| Extension:733  |
| FAX mailbox for guest ON?:Yes  |
| Maximum number of FAX messages:3  |
| Deliver FAX messages to any phone number?:Yes  |
|Keep FAX messages active in the mailbox after delivery?:No |
| Extension of the in-room FAX machine:345 |
+-------------------------------------------------------------+ 
						

							GuestWorks Issue 6 Technician Handbook  555-231-109  Issue 1
April 2000
Translations and Testing 
105 Miscellaneous Translations 
Abbreviated Dialing Lists (Switch)
For access to a common set of telephone numbers, it is good to set up an Abbre-
viated Dialing system list. You can then program several telephones to use the 
system list, and if the extensions ever change for those services, you only have to 
change the extension in the system list. The following example shows a five-mem-
ber system list with entries for the AUDIX extension and the Guest Voice Mail 
extension.
You can also set up a group list to use with fixed access buttons on the guest room 
telephones. When you want to change the same button for all telephones, you 
change the assignment in the group list.
add abbreviated-dialing system Page 1 of 1
ABBREVIATED DIALING LIST
System List
Size (multiple of 5): 5  Privileged? n
DIAL CODE
01: 699
02: 710
03:
04:
05:
add abbreviated-dialing group 1 Page 1 of 1
ABBREVIATED DIALING LIST
Group List: 1
Size (multiple of 5): 10 Program Ext: 195 Privileged? n
DIAL CODE
01: 710
02: 195
03: 196
04: 204
05:
06:
07:
08:
09:
10: 
						

							GuestWorks Issue 6 Technician Handbook  555-231-109  Issue 1
April 2000
Translations and Testing 
106 Miscellaneous Translations 
Listed Directory Numbers (Switch)
Use the change listed-directory-number command to assign Listed Directory 
Numbers (LDNs) to the switch. These LDNs are usually the published numbers for 
the property and terminate at the attendant console.
change listed-directory-number Page 1 of 2
LISTED DIRECTORY NUMBERS
Night Destination: 195
Ext Name  TN
1: 2000 1
2: 1
3: 1
4: 1
5: 1
6: 1
7: 1
8: 1 
						

							GuestWorks Issue 6 Technician Handbook  555-231-109  Issue 1
April 2000
Translations and Testing 
107 Miscellaneous Translations 
Attendant Console (Switch)
Use the add attendant command to administer an attendant console. For most 
GuestWorks installations, there will only be one attendant console.
On Page 1:
nType — Enter console.
nExtension — Enter a valid extension in the dial plan.
nConsole Type — Enter principal.
nPort — Enter the equipment location of the digital port connected to the 
console.
nName — Enter Attendant.
nCOR — Use an appropriate COR.
nCOS — Use a COS that has Console Permissions.
nSelect Buttons — Administer trunk group and hundreds group select 
buttons as needed.
See the following sections for assigning feature buttons on Pages 2 and 3.
add attendant 1 Page  1 of  3
ATTENDANT CONSOLE 1
Type: console  Name: Attendant
Extension: 3000  Group: 1  Auto Answer: none
Console Type: principal  TN: 1  Data Module? n
Port: 01A0301  COR: 2   Disp Client Redir? y
COS: 0   Display Language: english
DIRECT TRUNK GROUP SELECT BUTTON ASSIGNMENTS (Trunk Access Codes)
Local Remote Local Remote Local Remote
1:  5:  9:
2:  6:  10:
3:  7:  11:
4:  8:  12:
HUNDREDS SELECT BUTTON ASSIGNMENTS
1:  5:  9:  13:  17:
2:  6:  10:  14:  18:
3:  7:  11:  15:  19:
4:  8:  12:  16:  20: 
						

							GuestWorks Issue 6 Technician Handbook  555-231-109  Issue 1
April 2000
Translations and Testing 
108 Miscellaneous Translations 
Attendant Console Button Layouts (Switch)
The attendant console feature buttons are assigned using the change 
attendant 1 command. The recommended button layout differs depending on 
whether or not the property has voice messaging, a PMS, or call accounting.
NOTE:
The examples in this section are based on punch-out button labels used 
with older consoles that are no longer being sold as new. The button labels 
for the 302C console must by typed or hand-written on the button label 
sheets.
For information on installing the attendant console, see the switch installation 
documents.
Figure 23
 shows the recommended button layout if you have voice messaging. 
The shaded buttons are different from the ones suggested in Figure 24
. Do not 
translate the PMS Alarm or Call Accounting System (CAS) Alarm buttons if there 
is no PMS or call accounting system.
Figure 23. Console Buttons with Voice Messaging 
						

							GuestWorks Issue 6 Technician Handbook  555-231-109  Issue 1
April 2000
Translations and Testing 
109 Miscellaneous Translations 
Figure 24 shows the recommended button layout if you do not have voice 
messaging. The shaded buttons are different from the ones suggested in 
Figure 23
. Do not translate the PMS Alarm or CAS Alarm buttons if there is no 
PMS or call accounting system.
Figure 24. Console Buttons Without Voice Messaging
The buttons shown in Figure 23
 and Figure 24 are administered on Page 2 of the 
Attendant Console screen using the following button types (button labels shown in 
parentheses):
nsplit (Split; this button assignment cannot be changed)
nsplit-swap (Split Swap)
nbusy-ind or abrv-dial (Voice Mail; with the voice mail extension pro-
grammed)
nbusy-ind or abrv-dial (VM Passwd; with the master voice mail password 
programmed)
nmwn-act (MW Act; if the system does not have voice mail)
nmwn-deact (MW Deact; if the system does not have voice mail)
ndid-view (DID View) (the Automatic Selection of DID Numbers feature 
must be enabled; see Pag e 14 2
)
nhold (Hold) 
						

							GuestWorks Issue 6 Technician Handbook  555-231-109  Issue 1
April 2000
Translations and Testing 
110 Miscellaneous Translations 
ncheck-in (Check In)
ncheck-out (Check Out)
nocc-rooms (Occupd Rooms)
nmaid-stat (Maid Status)
ndirectory (Integ Dirctry)
ntrk-id (Trunk ID)
nauto-wkup (Auto Wakeup)
nvip-wakeup (VIP Wakeup)
nvip-retry (VIP Retry)
next-dn-dst (DND Ext)
ncrss-alert (Crisis Alert)
natd-qtime (Queue Time)
nforced-rel (Forced Release; this button assignment cannot be changed)
npms-alarm (PMS Alarm)
ncdr1-alrm (CAS Alarm)
naut-msg-wt (Failed Wakeup; administer the extension where failed Auto-
matic Wakeup Calls are reported)
nnight-serv (Night)
npos-busy (Pos Busy)
There are other buttons you may want to add to the attendant console. If 
preprinted labels are not available for these features, you must create them 
on-site. These other buttons include the following:
nControlled Restrictions (assigned as an Abbreviated Dialing button, 
abrv-dial; the Abbreviated Dialing button emulates dialing the feature 
access code followed by the desired restriction code, such as Outward 
Restriction)
For example, if the User Controlled Restriction Activate feature access 
code is *27, assign an Abbreviated Dialing button that dials *271. This auto-
matically dials the feature access code and the code (1) for Outward 
Restriction. All the customer has to do now is enter the room number 
where the restriction is to be applied. Another button can be assigned for 
the deactivate code.
nAutomatic Wakeup printer alarm (assigned as pr-awu-alm)
nPMS printer alarm (assigned as pr-pms-alm)
nSystem printer alarm (assigned as pr-sys-alm).