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Lucent Technologies GuestWorks Issue 6 Technician Handbook
Lucent Technologies GuestWorks Issue 6 Technician Handbook
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Translations and Testing 81 Connecting the Hospitality Adjuncts GuestWorks Issue 6 Technician Handbook 555-231-109 Issue 1 April 2000 Translations and Testing The following sections contain translations and testing required to successfully administer the GuestWorks, the INTUITY Lodging Voice Messaging, and the INTUITY Lodging Call Accounting. Only the most important fields are highlighted with either required or suggested translations. Unless specified otherwise, the defaults provided are acceptable. Most INTUITY Lodging installations will involve the MAP/5P hardware platform. In some cases, though, customers will have the MAP/40P or MAP/100P. The screens shown in this section apply for all of these platforms. NOTE: The screens shown in this section are examples only. Do not use the exam- ple equipment locations, extension numbers, access codes, and so on in your system. Use the translations provided by your software specialist or design specialist. !CAUTION: While you are doing these translations on the switch, you should save your translations regularly using the save translation command. This could save you time retranslating if you lose power during installation. It takes about 10 minutes to process each translation save. !CAUTION: With GuestWorks Issue 6 and later, csi and si systems are equipped with a feature that registers the translation card shipped with the system with a unique ID number. This prevents you from creating a set of translations on a translation card in one system, and then loading those translations from that card to another system. If you attempt to use a non-matching translation card in a system, you will receive an error message and will not be able to save translations on that card. Only users with the init login can remedy this mismatch. See the DEFINITY ECS Administrator’s Guide for more informa- tion.
GuestWorks Issue 6 Technician Handbook 555-231-109 Issue 1 April 2000 Translations and Testing 82 Checklist Checklist Ta b l e 9 is a high-level checklist of the tasks required to translate a GuestWorks system including the switch and the INTUITY system. !CAUTION: Before doing any translations, make sure that the default translation card is in the system. Unless instructed otherwise, you must always use the default translation card. Table 9. Translation Checklist 4ProcedureBegins on... Initial optionsPage 20 Miscellaneous translations and testingPage 83 Switch-to-INTUITY translations and testingPage 152 INTUITY Lodging-to-PMS translations and testingPage 190 Switch-to-Call Accounting translations and testingPage 200 INTUITY Lodging Call Accounting-to-PMS translations and testingPage 202 Switch-to-PMS link translations and testingPage 203 Journal/PMS Log and System printer translations and test- ing Page 222 Parallel printer translations Page 227 Logins, passwords, security, and backups Page 227
GuestWorks Issue 6 Technician Handbook 555-231-109 Issue 1 April 2000 Translations and Testing 83 Miscellaneous Translations Miscellaneous Translations Ta b l e 1 0 is a checklist of the miscellaneous translations that must be done before you administer the links to the GuestWorks adjuncts. Table 10. Checklist for Miscellaneous Translations 4ProcedureBegins on... Time of day and date on the INTUITY system Page 84 Switch special applications Page 85 Dial plan on the switch Page 86 Dial plan on the INTUITY system Page 87 Feature access codes on the switch Page 88 Class of service (COS) on the switch Page 91 Class of restriction (COR) on the switch Page 93 COS on the INTUITY system Pa ge 1 00 System parameters on the INTUITY system Pa ge 1 01 Fax parameters on the switch and INTUITY system Pa ge 1 03 Abbreviated Dialing Lists on the switch Pa ge 1 05 Listed Directory Numbers on the switch Pa ge 1 06 Attendant console on the switch Pa ge 1 07 Attendant console button layouts on the switch Pa ge 1 08 Attendant Backup on the switch Pa ge 1 12 Office staff telephones on the switch Pa ge 1 14 Backup telephone button layouts on the switch Pa ge 1 17 AUDIX subscribers on the INTUITY system Pa ge 1 20 Guest room telephones on the switch Pa ge 1 21 Analog telephone Caller ID on the switchPa ge 1 24 Suite telephones on the switchPa ge 1 26 Guest room mailboxes on the INTUITY systemPa ge 1 31 Recorded Announcements on the switch Pa ge 1 32 Emergency Access to Attendant on the switch Pa ge 1 36 Crisis Alert on the switch Pa ge 1 37 Trunk groups on the switch Pa ge 1 41 Automatic Selection of DID Numbers on the switchPa ge 1 42 Automatic Wakeup options on the switch Pa ge 1 45
GuestWorks Issue 6 Technician Handbook 555-231-109 Issue 1 April 2000 Translations and Testing 84 Miscellaneous Translations Time of Day and Date (INTUITY) For R4.4, use the Customer/Services Administration, System Management, UNIX® Management, UNIX Date and Time command to set the time and date on the INTUITY system. For R5, use the UNIX Management, UNIX Date and Time command. The switch time of day and date should already be set. See Pa ge 2 0 for information about setting the time of day and date on the switch if it is not correct. It is important that the switch and INTUITY system are set to the same time.Call Vectoring on the switchPa ge 1 46 Dial by Name on the switch Pa ge 1 48 Trunk-to-Trunk Transfer on the switch Pa ge 1 51 Table 10. Checklist for Miscellaneous Translations 4ProcedureBegins on... +---------------------------------------------------------+ + UNIX Date and Time + +---------------------------------------------------------+ | Date: April 22, 1999 | | | | Time: 3:39 | || | AM/PM: PM | | | | Timezone: US/Mountain | | | | Is Daylight Savings Time used: YES | +---------------------------------------------------------+
GuestWorks Issue 6 Technician Handbook 555-231-109 Issue 1 April 2000 Translations and Testing 85 Miscellaneous Translations Dial by Name Special Application (Switch) Use the display system-parameters special-applications command to verify that the Dial by Name feature has been enabled. The default is y since Dial by Name is a free feature for GuestWorks. If the feature has not been enabled, call the technical support organization (or your COE) and have them dial in and enable the feature. display system-parameters special-applications Page 2 of 3 SPECIAL APPLICATIONS (SA7666) - COS Conference Tone Check? n (SA7880) - ASAI Internally Measured Data? n (SA7779) - Enhanced DID Routing? n (SA7777) - Night Service on DID Trunk Groups? n (SA7778) - Display UUI Information? n (SA7776) - Display Incoming Digits for ISDN Trunk Groups? n (SA7852) - # and * in Vector Collect Step? none (SA7933) - Busy Tone with SAC and No Available Cvg Points? n (SA7844) - Station Used as Virtual Extension? n (SA7963) - Dial by Name? y (SA7990) - Service Observe Physical Set? n (SA7991) - Variable Length Account Code? n (SA7710) - Enhanced Display for 8434 on Redirected Calls? n (SA8052) - ISDN Redirecting Number? n (SA8077) - Russian Power Industry Feature? n (SA7161) - NORTEL SL1 PRI and DMS Names Display? n (SA7578) - Integrated Directory Service over DCS? n
GuestWorks Issue 6 Technician Handbook 555-231-109 Issue 1
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Dial Plan (Switch)
Use the change dialplan command to administer the switch dial plan based on
the customer’s requirements. The Local Node Number must be set to 1. For
more information about the Dial Plan feature, see
DEFINITY ECS Release 8
Administrator’s Guide
.
NOTE:
The PMS interface supports 3-, 4-, or 5-digit extensions, but be aware that
prefixed extensions do not send the entire number across the interface.
Only the assigned extension number is sent. Therefore, you should not use
prefixed extensions for numbers that are also going to use the Insert/Delete
Digit function (see “
Hospitality Parameters” on Page 204).
The add second-digit command is used when a first digit is defined as misc in
the Dial Plan. In this example, first digit 7 is used in several ways (70, 72x, 73x,
and 74x are feature access codes, and 71x, 78xx, and 79xx are extensions).
change dialplan Page 1 of 1
DIAL PLAN RECORD
Local Node Number: 1
ETA Node Number:
Uniform Dialing Plan: none ETA Routing Pattern:
FIRST DIGIT TABLE
First Length
Digit - 1 - - 2 - - 3 - - 4 - - 5 - - 6 -
1: extension
2: extension
3: extension
4: extension
5: extension
6: extension
7: misc
8: fac
9: fac
0: attd
*: fac
#: fac
add second-digit 7 Page 1 of 1
SECOND DIGIT TABLE FOR DIGIT 7
SECOND DIGIT TABLE
Digit Identification Number of Digit Identification Number of
Digits Digits
0: fac 2 5: 0
1: extension 3 6: 0
2: fac 3 7: 0
3: fac 3 8: extension 4
4: fac 3 9: extension 4
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Dial Plan (INTUITY)
The change machine command identifies the range of mailboxes that can be
activated by the INTUITY system. This is part of the AUDIX Administration menu
and must be administered to match the switch’s dial plan.
If you change the Extension Length field, you must stop and restart the voice
system. To stop the voice system, use the path Customer/Services
Administration, System Management, System Control, Stop Voice System.
To start the voice system, use the path Customer/Services Administration,
System Management, System Control, Start Voice System.
change machine Page 1 of 1
MACHINE PROFILE
Machine Name: local Type: local Location: local
Voiced Name? n Extension Length: 4
Voice ID: 0 Default Community: 1
ADDRESS RANGES
Prefix Start Ext. End Ext. Warnings
1: 1000 7999
2:
3:
4:
5:
6:
7:
8:
9:
10:
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Feature Access Codes (Switch)
The change feature-access-codes command is used to assign the switch fea-
ture access codes. Unless the customer requests a feature or a feature is needed
for maintenance personnel, do not assign a feature access code for features not
being used. There are no default feature access codes.
change feature-access-codes Page 1 of 5
FEATURE ACCESS CODE (FAC)
Abbreviated Dialing List1 Access Code:
Abbreviated Dialing List2 Access Code:
Abbreviated Dialing List3 Access Code:
Abbreviated Dial - Prgm Group List Access Code:
Announcement Access Code:
Answer Back Access Code:
Auto Alternate Routing (AAR) Access Code:
Auto Route Selection (ARS) - Access Code 1: Access Code 2:
Automatic Callback Activation: Deactivation:
Call Forwarding Activation Busy/DA: All: Deactivation:
Call Park Access Code:
Call Pickup Access Code:
CAS Remote Hold/Answer Hold-Unhold Access Code:
CDR Account Code Access Code:
Change Coverage Access Code:
Data Origination Access Code:
Data Privacy Access Code:
Directed Call Pickup Access Code:
Emergency Access to Attendant Access Code:
Extended Call Fwd Activate Busy D/A All: Deactivation
change feature-access-codes Page 2 of 5
FEATURE ACCESS CODE (FAC)
Extended Group Call Pickup Access Code:
Facility Test Calls Access Code:
Flash Access Code:
Group Control Restrict Activation: Deactivation:
Hunt Group Busy Activation: Deactivation:
ISDN Access Code:
Last Number Dialed Access Code:
Leave Word Calling Message Retrieval Lock:
Leave Word Calling Message Retrieval Unlock:
Leave Word Calling Send A Message:
Leave Word Calling Cancel A Message:
Malicious Call Trace Activation: Deactivation:
PASTE (Display PBX data on Phone) Access Code:
Personal Station Access (PSA) Associate Code: Dissociate Code:
Per Call CPN Blocking Code Access Code:
Per Call CPN Unblocking Code Access Code:
Print Messages Access Code:
Priority Calling Access Code:
Program Access Code:
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change feature-access-codes Page 3 of 5
FEATURE ACCESS CODE (FAC)
Refresh Terminal Parameters Access Code:
Remote Send All Calls Activation: Deactivation:
Self Station Display Activation:
Send All Calls Activation: Deactivation:
Station Security Code Change Access Code:
Station User Admin of FBI Assign: Remove:
Terminal Dial-Up Test Access Code:
Terminal Translation Initialization Merge Code: Separation Code:
Transfer to Voice Mail Access Code:
Trunk Answer Any Station Access Code:
User Control Restrict Activation: Deactivation:
Voice Coverage Message Retrieval Access Code:
Voice Principal Message Retrieval Access Code:
Whisper Page Activation Access Code:
change feature-access-codes Page 4 of 5
FEATURE ACCESS CODE (FAC)
Automatic Call Distribution Features
After Call Work Access Code:
Assist Access Code:
Auto-In Access Code:
Aux Work Access Code:
Login Access Code:
Logout Access Code:
Manual-in Access Code:
Service Observing Listen Only Access Code:
Service Observing Listen/Talk Access Code:
Call Vectoring/Prompting Features
Converse Data Return Code:
GuestWorks Issue 6 Technician Handbook 555-231-109 Issue 1
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change feature-access-codes Page 5 of 5
FEATURE ACCESS CODE (FAC)
Hospitality Features
Automatic Wakeup Call Access Code:
Housekeeping Status (Client Room) Access Code:
Housekeeping Status (Client Room) Access Code:
Housekeeping Status (Client Room) Access Code:
Housekeeping Status (Client Room) Access Code:
Housekeeping Status (Client Room) Access Code:
Housekeeping Status (Client Room) Access Code:
Housekeeping Status (Station) Access Code:
Housekeeping Status (Station) Access Code:
Housekeeping Status (Station) Access Code:
Housekeeping Status (Station) Access Code:
Verify Wakeup Announcement Access Code:
Voice Do Not Disturb Access Code: