Lucent Technologies GuestWorks Issue 6 Technician Handbook

							GuestWorks Issue 6 Technician Handbook  555-231-109  Issue 1
April 2000
Translations and Testing 
111 Miscellaneous Translations 
Figure 25 shows the recommended button layout for the eight display buttons. 
These buttons are assigned on Page 3 of the Attendant Console screen.
Figure 25.  Console Buttons for Display Features
The display buttons are administered with the following button types (button labels 
shown in parentheses):
nnormal (Normal Mode)
ninspect (Inspect Mode)
ncov-msg-rt (Cover Msg Rt)
nnext (Next)
ndelete-msg (Delete)
ncall-disp (Call)
ndate-time (Date Time)
ntimer (Timer). 
						

							GuestWorks Issue 6 Technician Handbook  555-231-109  Issue 1
April 2000
Translations and Testing 
112 Miscellaneous Translations 
Attendant Backup (Switch)
Use the change console-parameters command to administer the Attendant 
Backup parameters. In addition, you must assign a   button to the 
backup telephones. See Pag e 11 7
 for more information.
On Page 1, administer the following:
nCalls in Queue Warning — This level should be set to 1 if the cus-
tomer uses the backup telephones for most call handling. If the customer 
uses the attendant console for most call handling, you can set this level to a 
higher threshold. The customer may have to experiment with this setting to 
find a good working queue level.
nExt Alert Port (TAAS) — This field must have an analog circuit 
equipment location administered even if you do not have external ringing 
equipment connected to the circuit. This is required to allow the Attendant 
Backup feature to work properly.
nBackup Alerting — Enter y.
On Page 2, administer the following:
nNo Answer Timeout — This controls when ringing at the console will 
stop after a call is waiting in queue. When the timeout occurs, the console 
stops ringing, but the call can still be answered. A good value to begin with 
is10.
nAlerting — This controls the timeout limit before the console automati-
cally goes into Night mode and Position Busy when calls are not answered. 
This is a good feature to administer in the situation where the attendant 
takes a break or leaves at the end of the day, and forgets to put the console 
into Night service. For example, if the No Answer Timeout field is set 
to10 seconds and the Alerting field is set to 10 seconds, the following 
occurs: a call rings at the console, after 10 seconds the console ringing 
Queue Calls
change console-parameters                                Page   1 of  4
                              CONSOLE PARAMETERS
         Attendant Group Name: OPERATOR
                          COS: 1                                  COR: 1
       Calls in Queue Warning: 1                    Attendant Lockout? y
        Ext Alert Port (TAAS): 01A1216
CAS: none
                                              Night Service Act. Ext.: 195
IAS (Branch)? n IAS Tie Trunk Group No.:
IAS Att. access Code: Alternate FRL Station:
Backup Alerting? yDID-LDN Only to LDN Night Ext? n
Attendant Vectoring VDN: 
						

							GuestWorks Issue 6 Technician Handbook  555-231-109  Issue 1
April 2000
Translations and Testing 
113 Miscellaneous Translations 
shuts off, the call continues to queue for 10 seconds, then the console 
goes into Night mode and Position Busy. The call can now be answered 
from a backup telephone.
On Page 3, set the console incoming call queue priority. This defines which types 
of calls receive priority over other calls. It is recommended that you set 
Emergency Access to the highest priority (1 is the highest priority, to a low of 13). 
After that, it is up to the customer to define how calls are prioritized. The following 
screen shows the default settings.
change console-parameters                                Page  2 of  4
                              CONSOLE PARAMETERS
TIMING
  Time Reminder on Hold (sec): 30           Return Call Timeout (sec): 30
  Time in Queue Warning (sec): 15
  INCOMING CALL REMINDERS
      No Answer Timeout (sec): 10  Alerting (sec): 10
                               Secondary Alert on Held Reminder Calls? y
ABBREVIATED DIALING
     List1:                   List2:                   List3: system
                           COMMON SHARED EXTENSIONS
            Starting Extension: 670              Count: 3
change console-parameters                                Page  3 of  4
                              CONSOLE PARAMETERS
QUEUE PRIORITIES
Emergency Access: 1
Assistance Call: 2
CO Call: 2
DID to Attendant: 2
Tie Call: 2
Redirected DID Call: 2
Redirected Call: 2
Return Call: 2
Serial Call: 2
Individual Attendant Access: 2
Interpositional: 2
VIP Wakeup Reminder Call: 2
Miscellaneous Call: 2
Call-Type Ordering Within Priority Levels? n 
						

							GuestWorks Issue 6 Technician Handbook  555-231-109  Issue 1
April 2000
Translations and Testing 
114 Miscellaneous Translations 
Office Staff, Front Desk, and Guest Services
Telephones (Switch)
You must assign the telephones for the office staff, the front desk, guest room ser-
vices, and other telephones located on the property. Use the add station com-
mand to administer these telephones. Depending on the model of the telephone, 
the screens show different fields. This example shows the model 6424 used as an 
attendant backup telephone.
NOTE:
When the INTUITY Lodging Call Accounting package is first installed, the 
set of extensions and trunks administered on the switch is coordinated with 
Homisco. If extensions and trunks are added at a later date, Homisco must 
be notified so changes can be added to the call accounting package.
add station 195                                               Page   1 of  5
                                     STATION
Extension: 195               Lock Messages? n BCC: 0
     Type: 6424D+ Security Code: TN: 1
     Port: 01A0201  Coverage Path 1: 1 COR: 2
     Name: FRONT DESK Coverage Path 2: COS: 0
Hunt-to Station:
STATION OPTIONS
Loss Group: 2 Personalized Ringing Pattern: 1
Data Module? n Message Lamp Ext: 195
Speakerphone: 2-way   Mute Button Enabled? y
Display Language: english  Expansion Module? n
Media Complex Ext:
IP Softphone? n
add station 195                                               Page  2 of  5
                                     STATION
FEATURE OPTIONS
           LWC Reception: audix Auto Select Any Idle Appearance? n
          LWC Activation? n Coverage Msg Retrieval? y
             CDR Privacy? n                                    Auto Answer: none
   Redirect Notification? y                               Data Restriction? n
 Per Button Ring Control? n                     Idle Appearance Preference? n
   Bridged Call Alerting? n
  Active Station Ringing: single                  Restrict Last Appearance? y
H.320 Conversion? n
Per Station CPN - Send Calling Number?
Audible Message Waiting? n
Display Client Redirection? n
Select Last Used Appearance? n
Coverage After Forwarding? n 
						

							GuestWorks Issue 6 Technician Handbook  555-231-109  Issue 1
April 2000
Translations and Testing 
115 Miscellaneous Translations 
add station 195                                               Page  3 of  5
                                     STATION
 SITE DATA
       Room:                                            Headset? n
       Jack:                                            Speaker? n
      Cable:                                           Mounting: d
      Floor:                                        Cord Length: 0
   Building:                                          Set Color:
ABBREVIATED DIALING
     List1: personal 1         List2:                    List3: system
BUTTON ASSIGNMENTS
 1: call-appr  5: autodial   Number:
 2: call-appr  6: autodial   Number:
 3: call-appr  7: autodial   Number:
 4: call-appr  8: autodial   Number:
add station 195                                              Page  4 of  5
                                     STATION
FEATURE BUTTON ASSIGNMENTS
9: atd-qcalls 
10: atd-qtime 
11: night-serv 
12: aut-msg-wt Ext: 699 
13: auto-wkup 
14: ext-dn-dst 
15: check-in 
16: check-out 
17: did-view
18: mwn-act 
19: mwn-deact 
20: autodial   Number: #6 
21: pms-alarm
22: cdr1-alrm
23: aut-msg-wt Ext: 399
24: autodial   Number: *271 
						

							GuestWorks Issue 6 Technician Handbook  555-231-109  Issue 1
April 2000
Translations and Testing 
116 Miscellaneous Translations 
add station 195                                              Page  5 of  5
                                     STATION
SOFTKEY BUTTON ASSIGNMENTS
 1: directory
 2: drop
 3: int-aut-an
 4: timer
 5: priority
 6: auto-cback
 7: abr-prog
 8: abr-spchar Char: ~p
 9: lwc-store
10: ringer-off
11: btn-view
12: admin 
						

							GuestWorks Issue 6 Technician Handbook  555-231-109  Issue 1
April 2000
Translations and Testing 
117 Miscellaneous Translations 
Backup Telephone Button Layouts (Switch)
The telephones used for the Attendant Backup feature should have several of the 
same buttons you would assign to the attendant console. These are assigned 
using the change station XXXX command, where the XXXX is the extension 
number. The following is a list of the recommended feature buttons:
nAttendant Queue Calls (atd-qcalls) (this button is required for the Atten-
dant Backup feature)
nAttendant Call Pickup (this is an autodial button that is programmed with 
the TAAS feature access code; the TAAS code is used to answer the Atten-
dant Backup calls)
nAttendant time in queue (atd-qtime)
nDo Not Disturb - Extension (ext-dn-dst)
nAutomatic Wakeup (auto-wkup)
naut-msg-wt (administer the extension where failed Automatic Wakeup 
Calls are reported)
nNight Service (night-serv) (only one backup telephone can have a Night 
Service button)
nRinger Cutoff (ringer-off)
nCheck-In (check-in)
nCheck-Out (check-out)
nDID View (did-view) (the Automatic Selection of DID Numbers feature 
must be enabled; see Pag e 14 2
)
nMessage Waiting Activation (mwn-act; if the system does not have voice 
mail)
nMessage Waiting Deactivation (mwn-deact; if the system does not have 
voice mail)
nBusy Indication for the attendant console extension and any other backup 
telephones (busy-ind)
nPMS Alarm (pms-alarm)
nCAS Alarm (cdr1-alarm).
In addition, make sure that the backup telephone ’s class of service has console 
permissions assigned (change cos).
Figure 26
, Figure 27, and Figure 28 show a typical setup if you had three 
telephones used as backups to the attendant console. The recommended primary 
backup telephone is the model 6424. The second and third backup telephones 
could be a model 6408. In this example, actual extension numbers are not given.  
						

							GuestWorks Issue 6 Technician Handbook  555-231-109  Issue 1
April 2000
Translations and Testing 
118 Miscellaneous Translations 
Extension 1 represents the published front desk telephone number. Extensions 2 
and 3 are nonpublished numbers known only to the hotel office staff. In this 
example, there are call appearances or bridged appearances of Extension 1 on all 
telephones, plus each telephone has at least one other extension that can be 
accessed as needed. With this arrangement, it makes it easy for front desk staff to 
answer a call at one telephone, put the call on hold, and pick up the call from 
another telephone.
When using the 8434 and 8410 telephones, adjust these recommended layouts to 
fit the button layouts available with those telephones.
Figure 26. First Backup Telephone Button Layout (Model 6424) 
						

							GuestWorks Issue 6 Technician Handbook  555-231-109  Issue 1
April 2000
Translations and Testing 
119 Miscellaneous Translations 
Figure 27. Second Backup Telephone Button Layout (Model 6408)
Figure 28. Third Backup Telephone Button Layout (Model 6408) 
						

							GuestWorks Issue 6 Technician Handbook  555-231-109  Issue 1
April 2000
Translations and Testing 
120 Miscellaneous Translations 
Mailboxes for AUDIX Subscribers (INTUITY)
The following screens show an example of how to administer mailboxes for office 
staff subscribers on the INTUITY system. Access these screens using the AUDIX 
Administration command, and then the add subscriber command. The default 
class of service, class00, is a good option to use. See 
INTUITY Messaging Solu-
tions Administration
 for more information about other options on these screens. 
These screens are different between INTUITY R4.4 and R5. This example shows 
INTUITY R5.
On Page 2:
nType — Enter call-answer.
nIf Fax Creation is y, then change the following fields:
—Voice Mail Message, Maximum Length — Enter 1200.
—Call Answer Message, Maximum Length — Enter 1200.
—Mailbox Size, Maximum — Enter 4800.
add subscriber 150                                                Page 1 of 2
                                 SUBSCRIBER
         Name: Jean Collins Locked? n
    Extension: 150                                  Password:
          COS: class00  Miscellaneous 1:
Switch Number: 1  Miscellaneous 2:
 Community ID: 1  Miscellaneous 3:
Secondary Ext:  Miscellaneous 4:
Account Code: Covering Extension: 161
Broadcast Mailbox? n
Email Address:
add subscriber 150                                                Page 2 of 2
                       SUBSCRIBER CLASS OF SERVICE PARAMETERS
Addressing Format: extension Login Announcement Set: System
System Multilingual is ON  Call Answer Primary Annc. Set: System
Call Answer Language Choice? n  Call Answer Secondary Annc. Set: System
PERMISSIONS
Type: call-answerAnnouncement Control? y Outcalling? n            
Priority Messages? n   Broadcast: none  IMAPI Access? y
IMAPI Message Transfer? n Fax Creation? nTrusted Server Access? y
INCOMING MAILBOX          Order: fifo               Category Order: nuo
  Retention Times (days),   New: 10       Old: 10         Unopened: 10
OUTGOING MAILBOX          Order: fifo               Category Order: unfda
Retention Times(days), File Cab: 10       Delivered/Nondeliverable: 5
Voice Mail Message (seconds),  Maximum Length: 300  Minimum Needed: 32
Call Answer Message (seconds), Maximum Length: 120  Minimum Needed: 8
        End of Message Warning Time (seconds):
          Maximum Mailing Lists: 25     Total Entries in all Lists: 250
Mailbox Size (seconds), Maximum: 3600 Minimum Guarantee: 0