Kyocera FS 1028MFP User Manual

							Troubleshooting 
OPERATION GUIDE10-3
10
Copies have a moire 
pattern (dots grouped 
together in patterns 
and not aligned 
uniformly).Is the original a printed 
photograph?
Set the image quality to [Photo].
5-12
Printouts are not 
clear. Did you choose appropriate 
image quality for the original? Select appropriate image quality.
5-12
Printouts are dirty. Is the platen or the document 
processor dirty? Clean the platen or the document 
processor. —
Is the charger wire dirty? Clean the charger wire. —
Printouts are fuzzy. Is the machine being used in 
very humid conditions? Clean the charger wire.
—
Images are skewed. Are the originals placed 
correctly? When placing originals on the 
platen, align them with the original 
size indicator plates. 2-44
When placing originals in the 
optional document processor, align 
the original width guides securely 
before placing the originals. 2-45
Is the paper loaded 
correctly? Check the position of the paper 
width guides. 2-45
Paper often jams. Is the paper loaded 
correctly? Load the paper correctly.
2-28
Is the paper of the supported 
type? Is it in good condition? Remove the paper, turn it over, and 
reload it. 2-28
Is the paper curled, folded or 
wrinkled? Replace the paper with new paper.
2-28
Are there any loose scraps or 
jammed paper in the 
machine? Remove any jammed paper.
10-11
Printouts are 
wrinkled. Is the paper damp?
Replace the paper with new paper. 2-28
Is the paper set in a proper 
orientation? Change the orientation in which the 
paper is positioned. —
Symptom
Checkpoints Corrective ActionsReference 
Page
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							Troubleshooting 
10-4OPERATION GUIDE
Cannot print.
Is the machine plugged in? Plug the power cord into an AC 
outlet. —
Is the machine powered on? Turn on the main power switch. 3-2
Is the printer cable 
connected? Connect the correct printer cable 
securely. 2-5
Was the machine powered 
on before the printer cable 
was connected? Power on the machine after 
connecting the printer cable.
2-5
3-2
Is the print job paused?  Press [Resume] to resume  printing.  7-19
Documents are 
printed improperly. Are the application software 
settings at the PC set 
properly? Check that the printer driver and 
application softwa
re settings are 
set properly. —
While the operation 
panel was being used, 
the keys locked up 
and do not respond 
when pressed. Is the operation panel 
locked?
Check the panel lock setting in 
COMMAND CENTER and change 
the setting if necessary.
KYOCERA 
COMMAND 
CENTER 
Operation 
Guide
Cannot print with USB 
memory. Was the USB memory 
formatted with a machine 
other than this machine? Format the USB memory with this 
machine.
Is the USB host blocked? Select  Unblock in the USB host 
settings. 8-146
Check that the USB memory 
is securely plugged into the 
machine. ——
When displaying an 
image sent from the 
machine on the PC, an 
image size is shrunk 
vertically or 
horizontally. Have you selected 
200×100dpi Normal or 
200×400dpi Super Fine for 
the scan resolution?
Select a scan resolution other than 
200×100dpi Normal or 200×400dpi 
Super Fine when sending an 
image. 5-14
USB memory not 
recognized. Check that the USB memory 
is securely plugged into the 
machine. ——
Is the USB host blocked? Select  Unblock in the USB host 
settings. 8-146
Vertical streaks 
appear on prints. The inside of the machine 
may be dirty. Check the toner container and if 
necessary replace. 9-5
Clean the charger wire. —
Check the main charger cleaner of 
the drum unit is in its original 
position. —
Symptom
Checkpoints Corrective ActionsReference 
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							Troubleshooting 
OPERATION GUIDE10-5
10
Responding to Error Messages
If the control panel displays any of these messages, follow the corresponding procedure.
Alphanumeric
Error MessageCheckpoints Corrective ActionsReference 
Page
Load paper in cassette 
1. Is the indicated cassette out 
of paper? Load paper.
2-29
Load paper in MP 
Tray. Is the paper of the selected 
size loaded in the multi 
purpose tray? Load the paper in the multi purpose 
tray which is of the size and type 
indicated on the Message Display. 2-32
Add toner.  – Replace the toner container. 9-5
Cannot connect to 
Authentication Server. –P
re ss t he  OK  key and check the 
following items:
• Registration to Authentication  Serve
• Password and computer address  for Authentication Server
• Connection of Network —
Cannot duplex print 
on this paper. Did you select a paper size/
media type that cannot be 
duplex printed? Select the available paper type. 
Press the OK
 key to print without 
using Duplex. 3-14
Incorrect account ID. 
Job is canceled. –
This job is canceled because it is 
restricted by Job Accounting. Press 
the OK key. —
Close front cover. Is there any cover which is 
open? Close the cover indicated on the 
control panel. —
Close Document 
Processor. Is the document processor 
open? Close the document processor. —
Is the top cover of the 
document processor open? Close the top cover of the document 
processor. 2-45
Job Accounting 
restriction exceeded. 
Cannot print. –
The job is canceled. Press the  OK 
key. —
Job Accounting 
restriction exceeded. 
Cannot scan. –
The job is canceled. Press the  OK 
key. —
Sub address/Polling 
box limit exceeded. 
Job is canceled. –
FAX box is full, and no further storage 
is available. The job is canceled. 
Press the OK key. —
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							Troubleshooting 
10-6OPERATION GUIDE
Incorrect Login User 
Name or Password. 
Job Is canceled.
–
Enter correct login user name or 
password. —
Job Accounting 
restriction exceeded. 
Job is canceled. Is the acceptable printing 
count restricted by Job 
Accounting exceeded? The printing count exceeded the 
acceptable count restricted by Job 
Accounting. Cannot print any more. 
This job is canceled. Press the 
OK 
key. —
Machine failure. 
Call service. –
Internal error has occurred. Make a 
note of the error code displayed on 
the Message Display. Turn off the 
machine, unplug the power cord, and 
contact your Service Representative. —
Is Error code C4200 
displayed? Internal condensation has occurred 
as a result of a sudden change in 
temperature. Turn off the machine 
and let stand for 30 to 90 minutes, 
and then back on again. If this 
message still remains, turn off the 
machine, unplug the power cord, and 
contact your Service Representative. —
Memory is full. 
Print job cannot be 
processed 
completely. –
Unable to continue the job as the 
memory is used up.
Press the OK key to print the 
scanned pages. The print job cannot 
be processed completely.
Press the STOP key to cancel the 
job. —
Paper jammed. – If a paper jam occurs, the machine 
will stop and the location of the jam 
will be indicated on the Message 
Display. Leave the machine on and 
follow the instruction to remove the 
jammed paper. 10-11
USB memory error. 
Job is canceled. –
This job is canceled. Press the  OK 
key. —
Place original 
and press Start key. –
Remove originals from the document 
processor, put them back in their 
original order, and place them again. 
Press the Start key to resume 
printing.
Press the STOP key to cancel the 
job. 2-46
Remove original from 
document processor. Are there any originals left in 
the document processor? Remove originals from the document 
processor. —
Error Message
Checkpoints Corrective ActionsReference 
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							Troubleshooting 
OPERATION GUIDE10-7
10
Scanner memory 
is full. 
Job is canceled.–
Scanning cannot be performed due 
to insufficient memory of scanner. 
The job is canceled. Press the  OK 
key. —
Is the acceptable scanning 
count exceeded? Press the OK
 key to print, send or 
store the scanned pages. Press the 
STOP key to cancel printing, 
sending or storing. —
Send error.
#### –
An error has occurred during 
transmission. The possible error 
codes and their descriptions are as 
follows.
1101: The server name of the SMTP 
server is not set correctly or the host 
name is incorrect when sending scan 
data to an FTP server. Use 
COMMAND CENTER and register 
the SMTP server name and the host 
name correctly.
1102: The login user name is 
incorrect or the domain name has not 
been entered. Enter login user name, 
domain name and password 
correctly.
1103: The network path name is 
incorrect or you do not have access 
to the folder specified. Use 
COMMAND CENTER and register 
the path name correctly.
1104: No recipient address. Enter E-
mail address correctly. —
Error Message
Checkpoints Corrective ActionsReference 
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							Troubleshooting 
10-8OPERATION GUIDE
Send error.
####
–
1105: E-mail - The SMTP protocol 
setting is turned off. Use COMMAND 
CENTER and turn on the SMTP 
protocol setting.
Scan to PC (SMB) - SMB setting is 
turned off. Use COMMAND CENTER 
and turn on the SMB setting.
Scan to PC (FTP) - FTP setting is 
turned off. Use COMMAND CENTER 
and turn on the FTP setting.
1106: The sender address setting 
under E-mail: SMTP is not registered. 
Use COMMAND CENTER and 
register the sender address.
2101, 2102, 2103, 2201, 2202, 2203, 
3101: The network cable is 
disconnected or the hub that it is 
connected to is not operating 
properly. Check the cable and the 
hub. Otherwise, the server name or 
the host name of the SMTP server is 
not set correctly. Use COMMAND 
CENTER and register the SMTP 
server name and the host name 
correctly.
2204: The E-mail size exceeds the 
acceptable send data capacity. 
Decrease the size or resolution of the 
scanned data to be transmitted and 
resend the E-mail.
5101, 5102, 5103, 5104, 7102, 720f: 
Turn the main power switch off and 
back on. If this error occurs several 
times, make a note of the displayed 
error code and contact your service 
representative.(Refer to the 
corrective action  for the error 
message “ An error has occurred.”)
9181: The scanned original exceeds 
the acceptable number of pages of 
999. Send the excess pages 
separately. —
—
—
Error occurred. 
Turn the main power 
switch off and on. –
System error has occurred. Turn the 
main power switch off and on. —
Incorrect account ID. – The Account ID does not match. 
Check the registered Account ID. —
Error Message
Checkpoints Corrective ActionsReference 
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							Troubleshooting 
OPERATION GUIDE10-9
10
The phone receiver is 
off the hook. 
Hang Up.–
Put down the receiver. —
File is not found. 
Job is canceled. –
The specified file is not found. The 
job is canceled. Press the OK key. —
Top tray is full of 
Paper. 
Remove the paper.  –
Remove paper from the top tray, and 
press the OK key to resume the job. —
Unknown toner 
Installed. –
If the toner container was taken from 
a different machine of the same 
model while it was displaying the  Add 
toner.  message, ignore the message 
and use the toner. —
Unknown toner 
Installed. PC –
This message is displayed if the 
installed toner containers regional 
specification does not match the 
machines.
Insufficient memory. 
Cannot start the job –
Further scanning cannot be 
performed due to insufficient memory.
Press the OK key to print the 
scanned pages. Press the Cancel 
key to cancel the printing job. —
Error Message
Checkpoints Corrective ActionsReference 
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							Troubleshooting 
10-10OPERATION GUIDE
Responding to an Error Lamp Flashes
If an error lamp flashes, press [Status/Job Cancel] to check an error message. If the message is not indicated 
on the Message Display when [Status/Job Cancel] is pr essed or the error lamp flashes for 1.5 seconds, check 
the following.
Symptom Checkpoints Corrective Actions Reference Page
Cannot send fax. Is the modular cord 
connected correctly?Connect the modular 
cord correctly.—
Is Permitted FAX No. or 
Permitted ID No. 
registered correctly? Check Permitted FAX 
No. and Permitted ID 
No..FAX Operation Guide 
Chapter 6 Registering 
Permit FAX No. and 
Registering Permit ID 
No.
Has a communication 
error occurred? Check error codes in the 
TX/RX Result Report 
and Activity Report. If 
the error code starts with 
U or E, perform the 
corresponding 
procedure.FAX Operation Guide 
Appendix
Error Code List
Is the destination FAX 
line busy?  Send again.
—
Does the destination 
FAX machine respond? Send again.
—
Is there an error other 
than above? Contact your Service 
Representative. —
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							Troubleshooting 
OPERATION GUIDE10-11
10
Clearing Paper Jams
If a paper jam occurs, a message will be displayed about the jam and copying or printing will stop.
Leave the main power switch on and to remove the jammed paper refer to the following information below.
Jam Location Indicators
If a paper jam occurs, the error message displays the location of the jam.
Precautions with Paper Jams
If a paper jam occurs, a message will be displayed  about the jam and copying or printing will stop.
• Do not reuse jammed papers.
• If the paper tears during removal, be sure to remove any loose scraps of paper from inside the machine.  Scraps of paper left in the machine could cause subsequent jamming.
• Discard paper that has jammed in t he optional document finisher. A page affected by a paper jam will be 
printed again.
CAUTION: The fixing unit is extremely hot. Take sufficient ca re when working in this area, as there is a danger 
of getting burned.
Online Help Messages
When Paper Jam is displayed, press [Help](the Left Select key) to display the procedure to clear the jam.
Press  to display the next step or press   to display the previous step.
Press the  OK key to  exit the online help message display.
Multi Purpose Tray
Follow the steps below to clear paper jams in the MP tray. Paper Jam Location Indicator
Paper Jam Location Reference Page
Document processor (Option) 10-16
Inside the machine 10-14
MP Tray 10-11
Cassettes 10-12
Duplexer 10-12
Rear cover 10-15
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							Troubleshooting 
10-12OPERATION GUIDE
1Remove the paper jammed at the MP tray.
2Reload the MP tray. Open and close the top cover 
to clear the error and the machine warms up and 
resumes printing.
Paper Cassette/Paper Feeder
Follow the steps below to clear paper jams in paper cassette or paper feeder.
1Pull out the cassette or optional paper feeder.
2Remove any part ially fed paper.
IMPORTANT: Do not try to remove paper that has 
already been partially fed. Proceed to  Inside the 
Machine on page 10-14.
NOTE: Check to see if paper is loaded correctly. If not, 
reload the paper.
3Push the cassette back in securely. The machine 
warms up and resumes printing.
Duplexer
Paper is jammed in the duplexer. Remove the jammed paper using the procedure given below.
1Pull the paper cassette all the way out of the 
machine.
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